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Zervise

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Zervise brings your customer conversations into Microsoft Teams, enabling your team to deliver seamless support without switching platforms. With Zervise integration, you can manage tickets, respond to chats, and run campaigns directly from Microsoft Teams. Key Features: WhatsApp Integration: Engage with your customers instantly via WhatsApp messages, AI-powered chatbots, and bulk campaigns. Instagram Integration: Manage Instagram Direct messages and Stories, ensuring quick responses to your followers. Web & Email Support: Consolidate customer tickets from your website, web forms, and email into one place. Microsoft Teams Native Experience: Get activity notifications, manage tickets and chats, and collaborate with your team in real time — all within Teams. AI-Powered Chatbot: Automate routine queries while giving agents the tools to step in when human support is needed. Opportunity Management: Track, manage, and collaborate on customer opportunities inside Teams and convert conversations into sales or service opportunities effortlessly. Reports & Dashboard: Track SLA compliance, agent performance, and customer satisfaction metrics.

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