It has the best ability to detect malicious sites and meta ads, which is very important for a hospitality company. Their turnaround on these alerts is also fast. Review collected by and hosted on G2.com.

The only thing I have a problem with is the lack of nuance in the alert alerting. I get the same level of alerting if I see a malicous Meta alert, or an exposed password from 6 years ago Review collected by and hosted on G2.com.

The 24/7 monitoring and reporting has saved us a significant amount of time as we no longer have to do manual searches or handle reporting/following up with individual platforms. Review collected by and hosted on G2.com.

Onboarding took quite a bit of time as our customer service reps kept changing which made the process quite frustrating. Review collected by and hosted on G2.com.

I like that it has an app and that I can see the alerts from anywhere. I also like that it is easy to learn and offers multiple ways of integration; for example, I have it quickly integrated with SLACK. Review collected by and hosted on G2.com.

The reports do not generate value for me, I think it is necessary to improve them, just like the queries, there is no ticket management or any way to group two or more alerts. Review collected by and hosted on G2.com.

Features, monitoring and alerting, ability to submit feedback to support, support responsivness Review collected by and hosted on G2.com.

Plentiful knowledge base documentation, sometimes hard to find specific item

Some of the rules that scan for info that alerts are generated for return useless info (i.e. comped creds with blank passwords)- there is ability to refine this I believe Review collected by and hosted on G2.com.

ZeroFox excels at proactively detecting and disrupting digital threats across social, surface, and dark web channels, giving security teams timely, actionable intelligence before incidents escalate.

Its strong integrations and automated takedown capabilities help turn insights into rapid remediation, reducing risk and shortening response times for organizations.

Performance is good as it detects pages registered like 24 hours ago and AI plays a important role for this.

The UI/UX is easy to understand and use, and the support team responds within a good timeframe to the questions I’ve raised. Review collected by and hosted on G2.com.

ZeroFox can generate false positives and noisy alerts that require significant tuning and analyst time to manage effectively. Review collected by and hosted on G2.com.

After three years of continuous use, we view ZeroFox not just as a tool, but as a trusted cybersecurity partner. Its unified approach to external threat intelligence, brand protection, and rapid disruption has delivered tangible value by reducing risk, protecting reputation, and improving operational efficiency. For organizations seeking robust protection against modern digital threats—especially those targeting brands, executives, and customers—ZeroFox stands out as a mature, effective, and future‑ready solution.

As threat actors increasingly target brands, executives, and customers across social media, domains, and the open, deep, and dark web, ZeroFox has proven itself to be a reliable, forward‑thinking, and highly capable platform for external cybersecurity Review collected by and hosted on G2.com.

While ZeroFox delivers strong external threat visibility, the volume of alerts can occasionally be overwhelming and requires ongoing tuning to reduce noise and focus on the most critical risks. Some advanced workflows and customization options have a learning curve, which can slow efficiency for smaller or lean security teams. Additionally, as an enterprise‑grade platform, the cost and feature depth may feel heavier than necessary for organizations with more limited or narrowly scoped use cases. Review collected by and hosted on G2.com.

I find ZeroFox very easy to use, especially appreciating the feature that allows us to click a single button to contact a registrar to take down an impersonated domain. This domain takedown feature is what we value the most as it addresses our main concern of brand protection. Another aspect I like is the responsive support, which has been very helpful. The initial setup was also incredibly easy; we were able to set it up in probably an hour with our representative. Review collected by and hosted on G2.com.

I find there could be more customizable report options. The old reporting section had limited report types available. It appears they just updated the report section with a new AI feature to ask it for certain data, so my comment about more customizable reports might no longer be valid. Review collected by and hosted on G2.com.

I like that ZeroFox is the top in our industry for handling social media monitoring and taking down fraudulent accounts. They use some of the most state-of-the-art technology, which makes tackling these problems efficient. I also appreciate that they offer a portfolio of other security solutions, such as monitoring and requesting takedown of fake social media profiles, and additional features like PII detection, information loss protection, and executive protection. This comprehensive range of security solutions ensures we are well-protected against various threats. Additionally, any adjustments to the system have made sense and have been very easy to implement. Review collected by and hosted on G2.com.

Sometimes we have issues with WhatsApp in getting those profiles taken down, and I know it has to do more with the profile itself and the end-to-end encryption. ZeroFox has helped explain to our leadership why that's problematic, but it would be great to have a higher takedown rate. Review collected by and hosted on G2.com.

I use ZeroFox to help detect and takedown alerts on impersonations, domain and youtube anti-piracy, and social media alerts with my executives and talent. It helps protect executives from online security threats, which in turn protects our business. I like the automations of the alerts populating and how intuitive it is. I value the automatic takedown services that minimize the noise from the many alerts we receive, allowing me to focus on severe threats. These services significantly reduce the manual effort required to identify, submit, and track abusive content. From an operational perspective, automating routine takedowns allows us to focus our time on higher-risk investigations and threat assessments rather than administrative work. Review collected by and hosted on G2.com.

The takedown time could be improved, as there are multiple times where the takedowns take several weeks for the provider to respond. It would be helpful if more specific reasons were provided for why the provider is failing to take down content. More proactive communication would help us better manage stakeholder expectations, such as providing more detailed status updates explaining why a takedown is delayed. Offering estimated timelines or expected next steps whenever possible, even if exact completion dates cannot be provided, would be beneficial. Also, providing recommendations for alternative mitigation measures when a takedown is unlikely to succeed or is expected to take longer would be useful. Review collected by and hosted on G2.com.

Its ability to detect and remediate brand impersonations and account takeovers in real time is impressive. The dashboard is user-friendly, and the alerts are actionable and easy to prioritize. ZeroFox significantly enhances our digital risk protection by offering proactive threat intelligence across social media, surface web, and dark web sources. The automation features reduce manual workloads and improve response time, making it a solid tool for staying ahead of external threats. Review collected by and hosted on G2.com.

Occasional alert noise can lead to extra triage time, and deeper customization of policies could be more intuitive. Additionally, integrating with other security platforms sometimes requires manual configurations that could be smoother Review collected by and hosted on G2.com.