The platform is very user-friendly and easy to navigate and, if there are any issues, then the customer service and/or technical support staff are more than accommodating in seeking solutions to questions and business needs.

The sheer variety of features available to the user and the ease with which new assets, policies and other search types can be implemented and integrated into a business's workflow makes it an excellent solution for social media listening and brand protection purposes, to name just a couple.

Our use case of the platform is relatively niche compared to the way other companies likely use it, but this was no impediment to us getting as much as we can out of the system and the customer success/tech support team were always on hand to assist us in getting it right for our needs. Review collected by and hosted on G2.com.

The only potential drawback I can think of in relation to ZeroFox is that there will always be new and emerging social media and other online platforms coming on the market which ZeroFox may take a little time to catch up with and incorporate into its monitoring offering.

This is not the biggest criticism as it is relatively unavoidable but ZeroFox are usually pretty quick to add new platforms and sites to their repertoire. Review collected by and hosted on G2.com.

What I like most about ZeroFox is the information it provides from certain domains or social networks. Another key feature is its user credential management system. Review collected by and hosted on G2.com.

Perhaps it takes too long to validate sponsored domains, which are critical. Review collected by and hosted on G2.com.

I like the alert escalation mechanism of ZeroFox, as it allows us to focus our attention on the most urgent alerts. Additionally, the improvement tasks I have carried out have been straightforward. Review collected by and hosted on G2.com.

Sometimes, for the review of non-escalated alerts, if there are many, the interface suffers. I would also appreciate it if APT reports were made more regularly, as the current reports are not so recent. Review collected by and hosted on G2.com.

What impresses us most about ZeroFox is the combination of a highly professional and genuinely friendly team with a product that keeps getting better and better. Our account manager is extremely supportive and always a pleasure to work with. The onboarding process was smooth and exceptionally well-organized.

The platform itself is very intuitive, especially when reviewing findings and reports. We really appreciate how helpful and clear the reports are. It’s obvious that the ZeroFox team constantly works on improving the platform, adding new features, and actually listens to user feedback.

Takedowns are straightforward and efficient, and the threat intelligence we receive is top-notch. The technical team is smart, fast, and always finds the right solution for us. All staff are willing to help, meetings are enjoyable, and it’s clear that ZeroFox puts customers first. Review collected by and hosted on G2.com.

Honestly, there’s nothing major we dislike! The only minor point is that some configuration steps seem complex – but thankfully, the ZeroFox team handles this for us in a very effective way. Overall, it’s a seamless and positive experience. Review collected by and hosted on G2.com.

Well-written daily news articles, along with efficient takedowns of company and customer data. Review collected by and hosted on G2.com.

Sometimes the UI is hard to navigate, difficulty adjusting email notifications settings, etc Review collected by and hosted on G2.com.

I like the accessibility of the ZeroFox platform, as it is very intuitive and that makes monitoring easier. Additionally, the initial setup of ZeroFox was easy. Review collected by and hosted on G2.com.

The way alerts are displayed, sometimes we need more than 100 showing. Also, when you try to review previous alerts, it stays at 100 or takes you back to the beginning. Review collected by and hosted on G2.com.

Helpful customer support and a team that understands real-world threat scenarios. Review collected by and hosted on G2.com.

Some of the detections can be noisy until it’s tuned properly, so we still spend time triaging and refining rules/keywords. Once it’s dialed in it’s much better, but the initial signal-to-noise ratio could be improved Review collected by and hosted on G2.com.

1. Proactive threat detection

2. reduced noise

3. actionable intelligence Review collected by and hosted on G2.com.

1. cost can be high

2. steep learning curve

3. alert noise/ duplicate alerts Review collected by and hosted on G2.com.

Zero fox has been so helpful in helping get fake accounts removed Review collected by and hosted on G2.com.

There are a limited number of accounts they can take down per plan Review collected by and hosted on G2.com.

It generates a significant volume of alerts based on our search criteria. The search criteria can also be customized for our protected entities. Review collected by and hosted on G2.com.

The takedown process is not always 100% accurate. The ZeroFox analysts will submit takedowns for the wrong reasons which confuses platforms hosting the content, makes the process take longer, and requires additional manual work to fix the requests. Review collected by and hosted on G2.com.