The process was relatively quick, considering the number of email addresses it had to validate. I like the thoroughness of the report and the ability to generate the AI summary. Customer support via chat was also very helpful when I encountered a confusing snafu when trying to upload the CSV file. This is a very beneficial service. Review collected by and hosted on G2.com.
I can't say this is a dislike, but I was a bit confused when I first tried uploading the CSV file. I was getting a blank popup window that never populated anything. When I eventually closed it, another small popup came up and disappeared before I could see what it said. It turned out I needed to edit the CSV file. I removed all other columns other than the email column (although this may not have been necessary, just can't have more than 1 email column). Once I realized this was causing the issue and edited the file, it uploaded fine. So maybe I would recommend a clear error message in that original popup, advising an issue with the upload and recommending to ensure the file contains only 1 email column. That would have saved time and allow me to quickly proceed without having to reach out to customer support. Review collected by and hosted on G2.com.
Thanks so much for the detailed review, Lisa! We're glad to hear ZeroBounce helped improve your email deliverability and that our support team was there when you needed them.
We really appreciate your note about the upload experience. Clearer error messaging is a great suggestion, and we'll share it with our product team. Thanks again for using ZeroBounce!
