[ Zenzap Reviews ](https://www.g2.com/products/zenzap/reviews) [ Zenzap Reviews ](https://www.g2.com/products/zenzap/reviews) # Zenzap Features ##### ## Communication (15) Notifications Delivers notifications to both sides of the conversation. In-App Messaging Allows for live chat to be enabled within the app for customer help. Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Real-time Consumer-facing Chat Engage in direct, instant messaging with consumers Security Ensures messages about patient information are confidental and secure. Health Care Messages Ability to send different kinds of messages to nurses than doctors. Alarms Send alarms to users if they do not respond to notifications in a timely manner. Messaging Offers the ability for users to send messages within the platform. Telephone Integrate with telephone insfrastructure so that users can make calls directly from the tool. Notifications Ability to recieve notifications for new messages on a multitude of outside devices. Chat Provide live chat tools for instant messaging Discussions Ability to involve multiple users in public or private discussions External Allow external users to use chat and discussions Feedback Provide functionality to create and manage polls and surveys Announcements Manage news and announcements by company or department Show More ##### ## Internal Use (6) Customization Allows users to customize chat colors, text, logos, and branding. Conversation Archiving Archives conversations in a separate location for later reference. Lead Development Enables employees to denote potential customers. Knowledge Base Establishes a knowledge base for employee reference during conversations. Team Inbox Provides a central location for help requests, helping employees respond sooner. Customer Profiles Allows for the creation of profiles for contacts and customers. Show More ##### ## Collaboration (3) Modules Offer modules for both health care givers and staff. Scheduling Integrate with outside scheduling platforms. Reporting Ability to track patient retention and turnover. Show More ##### ## Business Instant Messaging (9) File Sharing Allows users to send and open various file types. Notifications Notifies users when they have been contacted or tagged. Search Message content search capability. Screen Sharing Digitally share screen view with others Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Mobile Application Software can be accessed through a downloadable mobile application. Web Application Software can be accessed through a downloadable desktop app or a cloud-based site. Integrations Application integrates with other outside software. Active Directory Integration Integrates with Active Directory Show More ##### ## Business Instant Messaging (3) Audio Conferencing Allows users to communicate via audio call. Video Conferencing Allows users to communicate via video call. Two-Way Audio & Video Presenter can see and hear participants and vice versa Show More ##### ## Patient Management (3) Staff Scheduling Integrates with medical staff scheduling solutions to simplify physician and staff schedule creation Patient Retention Ability to track and analyze patient referrals, retention, and turnover. CDI (Clinical Document Improvement) Stores clinical data into a centralized database; supports physician access to data Show More ##### ## Operations (7) Correspondance Variety Allows the sending of different types of messages to different users and physician types Data Sharing Streamlines the digital or electronic sharing of confidential patient data Cross Platform Support Supports the use and access of CC&C solutions on mobile, desktop, personal, and proprietary devices Routing Routes calls and messages based on availability, user level, and escalation protocol Health Care IT Integration Ensures integration between and interoperability with other health care solutions and systems Analytics and Reporting Enables hospital IT to measure usage and effectiveness of communications tools Messaging Security Ensures messages about patient information are confidental and secure. Show More ##### ## Information Distribution (7) News Feed Allows information to be distributed via a scrolling news feed. Newsletter Allows information to be distributed via newsletter. Notifications Allows information to be distributed via push notification. Email Allows information to be distributed via email. Multi-Channel Sharing Allows administrators to deliver information through multiple channels at once. Mass Notifications Send messages to multiple recipients at the same time Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Show More ##### ## Employee Engagement (11) Employee Generated Content Able to share pictures, videos or external articles, and users can participate in the communication if authorized Confirmation Allows employees to confirm that they have received or read a piece of content. Comments Allows employees to leave comments on posts within the application. Inline Translation Automatically translates information via machine translation. Administrative Access Allows administrators to set permissions within the application. Content Interaction Has the ability for users to like and react to a post, comment and share visuals on posts, react to comments left by colleagues, and also tag colleagues if they think it would be interesting to share with others to read too. Surveys (global & local) Shares the option for users to answer surveys via the tool from wherever they are are. Has customization options of single, multiple choice, or open text answers, etc. Chat Create audience-based chat rooms to share news within their teams, and employees can create private chat rooms as well. Replicates the user experience of employee's favorite apps (e.g. WhatsApp, Messenger, Slack etc.). Mobile Access Access software remotely via mobile devices Real-Time Chat Engage in direct, instant messaging with customers, users, etc. Live Chat Ability to chat online in real time Show More ##### ## Automation (3) Workflows Provide standard workflows that can be used accross the company. Customization Allow administrators to configure workflows and processes. Data repository Deliver a single data repository for all project information. Show More ##### ## Administration (3) Permissions Define and manage roles and access rights for the entire system. Procedures Maintain procedures for data access and governance. Remote Work Allow users to use the system online and on mobile devices. Show More ##### ## Project management (7) Task Prioritization Set priority levels on tasks so individuals can organize their work. Dependencies Define dependencies between tasks and the rules to manage them. Planning Plan and create work breakdown structure (WBS) based on the scope of the project. Views Create customized project views for internal and external purposes (eg: for customers). Scheduling Allocate resources by matching capacity and demand, by project, team, or department. Critical Path Automatically calculate the critical path for projects and update it when projects change. Dashboards Deliver dashboards that display project data and KPIs in real time. Show More ##### ## Workload (4) Resource Allocation Monitor resource allocation to identify shortages and adjust accordingly. Workspace Define customizable workspace for teams, departments, and external users. Configuration Provide drag and drop options to configure workspaces. Insights Monitor work accross the company and analyze performance. Show More ##### ## Communication & Collaboration (3) Communication Channels Support multiple channels for internal and external communications. Document Management Allow users to share and collaborate on documents and files. Collaboration Help users meet, share workspaces, and collaborate on tasks. Show More ##### ## Cost Management (3) Project Budgeting Associate a budget with a project and allocate it accordingly by task or resource. Time & Expense Track time and expenses associated with projects or tasks. Profitability Monitor project proftability by team or department. Show More ##### ## Integration (3) Front Office Integrate with CRM, marketing, or customer service software. Back Office Provide integration with accounting software and ERP systems. External data Connect to external data sources such as databases or BI software. Show More ##### ## Content & Documents (4) File Sharing Documents can be shared between users and teams Notes User can share notes with colleagues or external users Search Help users find documents and other types of content Versioning Keep track of document versions and related changes Show More ##### ## Controls (5) Custom Views Create personalized project views for collaboration Followers Allow users to follow tasks which are not assigned to them User Management Define and manage users access to documents and collaboration features Calendars Manage private and shared calendars and associated events Public Sharing Make project views available for the public. Show More ##### ## Project Management (4) Task Management Include features to create, assign, and manage tasks. Planning Deliver project plans that can be customized by users. Visibility Provide visibility into collaborative processes accross the company Integration Provide integration with task management and project management software. Show More ##### ## Remote Collaboration (4) Alignment Align remote employees with their colleagues and external users Accountability Define and track responsabilities for remote users Connectivity Allow users to connect to tools that they use remotely Offline Mode Users can work offline and changes are synced when they back online Show More ##### ## Generative AI (3) Generative AI Use AI to generate content in the form of text, images, videos, etc. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. Show More ##### ## User Experience & Accessibility - Employee Communications (17) Native Mobile Application Contains fully branded mobile app that is available natively via different platforms. Has low bandwidth management to optimize communication between the application and servers. Branded Experience Provides customizable web platform for colors, fonts, company branding etc. Personalized Ux Experience Targets content based on profiles, attributes, communications needs, etc. Able to personalize end-users' content view based on preferences and interests. Audience Management & Creation Creates segmentation groups and communication audiences to target messages, content, features access, etc. Newsletter Management Create and update newsletter content to increase engagement Content Management Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Email Management Manage, store and organize emails within the system or via third-party apps Visitor Management Allow organizations to streamline the check-in process for visitors. Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Screensaver Management Create/control content and visuals for deployment on multiple screensavers Calendar Management Track and manage schedules and meetings via an integrated calendar Document Management Store, manage, and track all electronic documents in a centralized location Knowledge Management Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Task Management Create, manage and track all task activities and progression Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Workflow Management Create, design and manage workflows for repetitive tasks File Management Create, save, and store files Show More ##### ## Content Distribution - Employee Communications (4) Newsfeed Displays application newsfeed content in an engaging and modern manner. Newsletter Engine Allows for reaching employees through the Integrated newsletter builder via email Multi-Channel Sharing Publishes the content once on the platform and pushing it through to different comms channels. Pushes specific content based on rules to Microsoft Teams, displaying content inside SharePoint, etc. File Sharing Public or private sharing of digital files such as documents, audio/video, images, and more Show More ##### ## Additional Features - Employee Communications (4) Emergency Notifications Can activate a Must-Read or an Alert. Must-read will be content that a user is exposed to when they connect to the platform. Allows for alerts to appear in full screen and user will not be able to view the platform without reading the content and validating the dedicated button. Analytics Analyzes behavior data to understand performance of program via users, content performance of what content performs best, and video content performance determined by what videos have been seen and by who. Integrations Connects with API access, low-code/no-code connectors, as well as integrations with intranet, HRIs, Microsoft Teams, Slack etc. Social Media Integration Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Show More ##### ## Generative AI - Business Instant Messaging (1) Text Summarization Condenses long documents or text into a brief summary. Show More ##### ## AI - Business Instant Messaging (5) AI Powered Search Improves search functionality by prioritizing search results based on a user's previous interactions and relevance, enabling users to find messages, files, and people without the need for exact search terms. Smart Notifications Prioritizes user notifications by suggesting channels, people, and messages relevant to a user's work. AI Powered Language Translation Uses AI-powered language translation tools to translate messages in real-time. Content Generation Creates, assists, or automates the generation of text-based content within the platform. Generative AI Use AI to generate content in the form of text, images, videos, etc. Show More ##### ## Agentic AI - Business Instant Messaging (3) Cross-system Integration Works across multiple software systems or databases Natural Language Interaction Engages in human-like conversation for task delegation Multi-Language Manage and support multiple languages Show More ##### ## Agentic AI - Employee Communications (3) Cross-system Integration Works across multiple software systems or databases Natural Language Interaction Engages in human-like conversation for task delegation Multi-Language Manage and support multiple languages Show More ##### ## Agentic AI - Work Management (4) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Natural Language Interaction Engages in human-like conversation for task delegation Show More ##### ## Agentic AI - Project Collaboration (2) Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Show More ##### ## Additional Functionality (172) Real-Time Analytics Analyze and gain insights into data in real-time Email Management Manage, store and organize emails within the system or via third-party apps API Application programming interface that allows for integration with other systems/databases Single Sign On Allow users to access multiple services after entering their login credentials once Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Third-Party Integrations Set up connections to third-party platforms to improve business processes Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Canned Responses Shortcuts for inputting frequently used messages Surveys & Feedback Gauge satisfaction and receive information for improvement and success Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Transfers/Routing Transfer queries and organize messages between agents Geotargeting Geographic location of visitors determines behavior of the software Interaction Tracking Track interaction history by documenting conversations for contacts CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Transcripts/Chat History View messages sent by both parties during the chat conversation Document Storage Store and organize documents in a centralized system Screen Sharing Digitally share screen view with others Contact Management Manage, organize, and store contact information Autoresponders Create and automatically send premade copy in response to customer messages Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Mobile Access Access software remotely via mobile devices AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Offline Form Form to collect visitor contact information when live chat isn't available Real-Time Monitoring Active monitoring of systems, applications, or networks Support Ticket Management Allow customers/users to submit support queries and service requests File Sharing Public or private sharing of digital files such as documents, audio/video, images, and more Event Calendar A list of events with their respective dates Live Streaming Live stream to multiple devices simultaneously Digital Signage Digital displays use technologies such as LCD, LED, projection and e-paper Chat/Messaging Communicate using direct chat or messages within the system Employee Directory Access names, contact information, and roles of employees in a centralized repository Single Sign On Allow users to access multiple services after entering their login credentials once Audience Targeting Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Customizable Branding Add customized logos and colors to align with company branding Employee Communities Access Controls/Permissions Define levels of authorization for access to specific files or systems API Application programming interface that allows for integration with other systems/databases Audio/Video Messaging Record and send audio and/or video files by online message or chat Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Surveys & Feedback Gauge satisfaction and receive information for improvement and success Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Quizzes Brief assessments used to measure knowledge and skills AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Scheduled Messaging Send individual or bulk text messages at predetermined times Read Receipts Ability to see if recipient has viewed/opened the message Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Secure Data Storage Securely stores data to prevent data loss or breaches Space Reservation Manage the reservation of workspaces Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Compliance Tracking Track and report regulatory data to either internal management or external stakeholders Employee Engagement Tools to improve and measure employee satisfaction and involvement Real-Time Updates Receive system updates as soon as any changes are made Generative AI Use AI to generate content in the form of text, images, videos, etc. Employee Onboarding Process of familiarizing new employees with the company, their position, and responsibilities Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Customizable Forms Customize contracts and forms to collect specific information Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Employee Database Electronic storage of staff/employee contact information and job status in a centralized repository Tagging Attach digital tags to documents and assets for identification, search, or monitoring purposes Discussions/Forums Online forums/groups where users can ask questions, share ideas, best practices, etc. Document Storage Store and organize documents in a centralized system Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Role-Based Permissions Set & manage permission levels based on user roles and restrict access to only authorized individuals Data Import/Export Import and export data to and from software applications Commenting/Notes Leave comments and notes on documents for others to view Employee Photos Store photos of employees Activity Tracking Track and document all activities across devices, networks, and other systems Transcripts/Chat History View messages sent by both parties during the chat conversation Mobile Alerts Notifications via mobile devices Engagement Tracking Tracks metrics that provide insight into how a user interacts with any interface or product Blogs Allows users to publish blogs on social site @mentions An @mention is a way to tag or notify a specific person about a message/post Group Messaging Group messaging lets multiple people carry on a group conversation Bulk Send Process of sending a large number of documents, messages or emails to multiple recipients at once Meeting Management Manage the process of planning and scheduling meetings, including agenda creation Mobile Access Access software remotely via mobile devices Rich Text Editor Input different types of content and edit text formats, fonts, font sizes, and colors Role-Based Permissions Set & manage permission levels based on user roles and restrict access to only authorized individuals Discussions/Forums Online forums/groups where users can ask questions, share ideas, best practices, etc. Transcripts/Chat History View messages sent by both parties during the chat conversation Contact Management Manage, organize, and store contact information User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Message Recall Retrieve sent messages from mailboxes of recipients who haven't yet opened it Canned Responses Shortcuts for inputting frequently used messages Document Storage Store and organize documents in a centralized system Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Workflow Configuration Alter the default workflow to meet your organization's needs Single Sign On Allow users to access multiple services after entering their login credentials once Access Controls/Permissions Define levels of authorization for access to specific files or systems Task Management Create, manage and track all task activities and progression Reminders Timed notification for any upcoming task, deadline, appointment, or activity Read Receipts Ability to see if recipient has viewed/opened the message @mentions An @mention is a way to tag or notify a specific person about a message/post API Application programming interface that allows for integration with other systems/databases AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Real-Time Chat Engage in direct, instant messaging with customers, users, etc. SSL Security Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Data Import/Export Import and export data to and from software applications Email Management Manage, store and organize emails within the system or via third-party apps Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Secure Data Storage Securely stores data to prevent data loss or breaches Activity Tracking Track and document all activities across devices, networks, and other systems Broadcast Messaging Notify large groups of people simultaneously about important updates. Customizable Branding Add customized logos and colors to align with company branding Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Commenting/Notes Leave comments and notes on documents for others to view Employee Database Electronic storage of staff/employee contact information and job status in a centralized repository One-to-One Messaging Send personal messages to clients or attendees Event Calendar A list of events with their respective dates Tagging Attach digital tags to documents and assets for identification, search, or monitoring purposes Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Real-Time Updates Receive system updates as soon as any changes are made Employee Photos Store photos of employees Mobile Alerts Notifications via mobile devices Engagement Tracking Tracks metrics that provide insight into how a user interacts with any interface or product Blogs Allows users to publish blogs on social site Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Workflow Management Create, design and manage workflows for repetitive tasks Email Management Manage, store and organize emails within the system or via third-party apps AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Document Management Store, manage, and track all electronic documents in a centralized location Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Surveys & Feedback Gauge satisfaction and receive information for improvement and success Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Activity Tracking Track and document all activities across devices, networks, and other systems Knowledge Management Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Document Storage Store and organize documents in a centralized system Access Controls/Permissions Define levels of authorization for access to specific files or systems Customizable Branding Add customized logos and colors to align with company branding Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Generative AI Use AI to generate content in the form of text, images, videos, etc. Projections Estimate or forecast of a future scenario based on the study of present trends Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Activity/News Feed Continuous profile-based stream of news and activity Tagging Attach digital tags to documents and assets for identification, search, or monitoring purposes Data Import/Export Import and export data to and from software applications Customizable Forms Customize contracts and forms to collect specific information Employee Onboarding Process of familiarizing new employees with the company, their position, and responsibilities Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Calendar Management Track and manage schedules and meetings via an integrated calendar Task Management Create, manage and track all task activities and progression Chat/Messaging Communicate using direct chat or messages within the system Employee Database Electronic storage of staff/employee contact information and job status in a centralized repository Commenting/Notes Leave comments and notes on documents for others to view Employee Directory Access names, contact information, and roles of employees in a centralized repository Third-Party Integrations Set up connections to third-party platforms to improve business processes Single Sign On Allow users to access multiple services after entering their login credentials once API Application programming interface that allows for integration with other systems/databases Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Configurable Workflow Configure existing workflows to meet your organization's needs Contact Management Manage, organize, and store contact information Version Control Track revisions and updates made to files and navigate between different versions Role-Based Permissions Set & manage permission levels based on user roles and restrict access to only authorized individuals File Management Create, save, and store files Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Active Directory Integration Integrates with Active Directory @mentions An @mention is a way to tag or notify a specific person about a message/post Employee Portal Online portal where employees can access and track their own information Approval Process Control Manage the process of evaluating documents or requests submitted for approval Forms Management Store, manage and track all forms in a centralized location Live Chat Ability to chat online in real time Content Management Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Real-Time Updates Receive system updates as soon as any changes are made Discussions/Forums Online forums/groups where users can ask questions, share ideas, best practices, etc. Customizable Fields Customize data fields to support various needs and use cases File Sharing Public or private sharing of digital files such as documents, audio/video, images, and more Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Show More ## Top-Rated Alternatives [ 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[View Glossary](/glossary) [File Sharing](/glossary/file-sharing-definition) Our G2 guide on file sharing gives insights about what file sharing is, different ways of sharing files, its benefits for businesses, and best practices to follow while sharing files. [Document Management](/glossary/document-management-definition) Document management refers to systematically organizing, storing, and tracking electronic documents. Learn more about its workflow, types, and benefits. ##### Categories on G2 [ Business Instant Messaging ](https://www.g2.com/categories/business-instant-messaging)[ Work Management ](https://www.g2.com/categories/work-management)[ Project Collaboration ](https://www.g2.com/categories/project-collaboration) [ Live Chat ](https://www.g2.com/categories/live-chat)[ Employee Communications ](https://www.g2.com/categories/employee-communications)[ Clinical Communication and Collaboration ](https://www.g2.com/categories/clinical-communication-and-collaboration)[ Other Collaboration ](https://www.g2.com/categories/other-collaboration) Show More ##### Explore More [ Where to find the best board software ](https://www.g2.com/discussions/where-to-find-the-best-board-software)[ Conversation intelligence systems best recommended ](https://www.g2.com/discussions/conversation-intelligence-systems-best-recommended)[ Best-rated client success software for tech enterprises ](https://www.g2.com/discussions/best-rated-client-success-software-for-tech-enterprises) [ Best platforms for optimizing accounts payable workflows ](https://www.g2.com/discussions/what-are-the-best-platforms-for-optimizing-accounts-payable-workflows)[ Best performance management software for small tech startups ](https://www.g2.com/discussions/what-s-the-best-performance-management-software-for-small-tech-startups)[ Pros and Cons Details ](https://www.g2.com/products/zenzap/reviews?qs=pros-and-cons) Show More [ Where to find the best board software ](https://www.g2.com/discussions/where-to-find-the-best-board-software)[ Conversation intelligence systems best recommended ](https://www.g2.com/discussions/conversation-intelligence-systems-best-recommended)[ Best-rated client success software for tech enterprises ](https://www.g2.com/discussions/best-rated-client-success-software-for-tech-enterprises) [ Best platforms for optimizing accounts payable workflows ](https://www.g2.com/discussions/what-are-the-best-platforms-for-optimizing-accounts-payable-workflows)[ Best performance management software for small tech startups ](https://www.g2.com/discussions/what-s-the-best-performance-management-software-for-small-tech-startups)[ Pros and Cons Details ](https://www.g2.com/products/zenzap/reviews?qs=pros-and-cons)