Katrina K.
KK
Katrina K.
Buildings Manager
Small-Business (50 or fewer emp.)
"User friendly app - helpful for maintenance works"
4/5
What do you like best about Zenzap?

I like that you can upload images onto the chat so as to provide helpful visuals for everyone in the group. Also being able to set dates and times is very useful. I like when jobs are complete, they are clearly crossed off from the to-do list. Great that it’s also a mobile app! Review collected by and hosted on G2.com.

What do you dislike about Zenzap?

When you make a change to an already logged job, it doesn’t edit the original note, it creates a long list of what changes were made, which clogs up the chat section so info seems a little confusing and may get lost at times Review collected by and hosted on G2.com.

Tom B.
TB
Tom B.
Director
Small-Business (50 or fewer emp.)
"Great Employee Management with Outstanding Product Support"
4.5/5
What do you like best about Zenzap?

Ease of managing my employees communication groups, who can see what and on/off boarding. Review collected by and hosted on G2.com.

What do you dislike about Zenzap?

That it is still going through a journey to be able to maximise its own service. But the team are amazing and driven to create the best platform and working hard on it all the time Review collected by and hosted on G2.com.

ML
Matt L.
Operations Director
Small-Business (50 or fewer emp.)
"Gives us key functions but not as intuitive as other platforms."
3.5/5
What do you like best about Zenzap?

Zenzap gives us better functionality vs WhatsApp. We are still learning our way with it but the key elements are there and they are important. Review collected by and hosted on G2.com.

What do you dislike about Zenzap?

We have had difficulties onboarding, especially with Android users. Review collected by and hosted on G2.com.

Response from Michal Voliovitch of Zenzap
Edit edit

Thank you for sharing your feedback. We really appreciate it. We’re glad to hear that Zenzap is already providing key functionality for your team, especially around media control and managing access.

We’re sorry to hear that onboarding hasn’t been as smooth as it should be. This is valuable feedback for us, and we know that first impressions and early guidance make a big difference when adopting a new platform.

Someone from our team would be more than happy to assist with onboarding, walk you through best practices, or answer any questions your team may have. We want to make sure you’re getting the most out of Zenzap as quickly and comfortably as possible.

Thanks again for taking the time to review Zenzap. Feedback like this helps us improve and deliver a better experience for all our users.

Ali S.
AS
Ali S.
Director
Small-Business (50 or fewer emp.)
"Can Zenzap Help Calm the Chaos of a Busy Pharmacy?"
4.5/5
What do you like best about Zenzap?

What we like best about Zenzap is how it combines ease of use with features that genuinely support secure, professional communication — essential in our field. It’s more secure than WhatsApp, which is a key priority for us. We also appreciate the flexibility in managing users, the ability to attach tasks and files directly in chats, and the friendly, responsive support team. It’s simple, streamlined, and fits naturally into our workflow. Review collected by and hosted on G2.com.

What do you dislike about Zenzap?

There aren’t many dislikes, but a few features we’d love to see are still in development — such as repeatable tasks and more advanced organisational roles (like super admin, admin, manager tiers). These additions would really enhance team structure and task overview. That said, we appreciate that the team is actively working on improvements and is always open to feedback. Review collected by and hosted on G2.com.

Response from Michal Voliovitch of Zenzap
Edit edit

Thank you so much for this! 🎉

Really glad Zenzap is helping bring some calm to the chaos, especially with security being such a priority in your field. It's great to hear that user management, tasks and files in chat, and our support team are all clicking for your workflow, and honestly, the way you're using it to check in on staff and keep morale up is exactly the kind of use case that makes us proud of what we're building.

On repeatable tasks and more advanced role tiers, noted, and genuinely appreciated. That's great, specific feedback for our roadmap, and we'll make sure the team sees it.

Thanks again for taking the time to share this, and for trusting Zenzap with something as fast-paced as a pharmacy!

Aaron W.
AW
Aaron W.
CEO
Small-Business (50 or fewer emp.)
"Clean Interface and Helpful To-Do Features for Team Collaboration"
4/5
What do you like best about Zenzap?

A clean design/interface for team chat and communication. The "to-do's" and lists are a helpful feature to keep tasks and needs moving forward and ensure completion. Review collected by and hosted on G2.com.

What do you dislike about Zenzap?

No dislikes so far. Just starting with the app for a few weeks and getting everything set-up. Review collected by and hosted on G2.com.

Harry S.
HS
Harry S.
CEO
Small-Business (50 or fewer emp.)
"Convenient Scheduling, But Lacks Chat Search"
3/5
What do you like best about Zenzap?

I appreciate being able to set specific on and off times. This feature makes the product much more convenient for my needs. Review collected by and hosted on G2.com.

What do you dislike about Zenzap?

I find it frustrating that I can't search through my chats to locate anything. This makes it difficult to find specific information or past conversations when I need them. Review collected by and hosted on G2.com.

Response from Michal Voliovitch of Zenzap
Edit edit

Thank you so much for taking the time to share this! 🙌

Really glad the working hours feature is fitting your needs well, being able to switch on and off when it matters most makes a real difference.

Also, good news on search: you can already search through your chats to find past conversations and info, and we've also got Search AI to help you find what you need even faster and easier.

Thanks again for the feedback!

Anthony B.
AB
Anthony B.
Mission USA
Small-Business (50 or fewer emp.)
"All-in-One Communication with Impressive Features"
4.5/5
What do you like best about Zenzap?

It is a great way to communicate with your work. I like the fact that everything is there and it has many features! Review collected by and hosted on G2.com.

What do you dislike about Zenzap?

The app is a little crowded. It could use a good redesign. A lot of features, but it is crowded. Review collected by and hosted on G2.com.

CP
Cristina P.
Club Administrator
Mid-Market (51-1000 emp.)
"Clunky with Android users"
2/5
What do you like best about Zenzap?

I enjoy being able to have different tabs about different conversations that our team has Review collected by and hosted on G2.com.

What do you dislike about Zenzap?

Notifications are clunky when some of the users are andriods. Some times I get notifications from those on Andriods, some times I do not Review collected by and hosted on G2.com.

Response from Michal Voliovitch of Zenzap
Edit edit

Hey Cristina,

Thank you for taking the time to share your feedback. We love reading that Zenzap is helping you enjoy and organize your team conversations more easily.

We sincerely apologize for the inconsistent notification experience with Android users. We understand how frustrating it is when you can't rely on notifications to stay connected with your team members.

We've released an updated version of Zenzap that specifically addresses notification reliability across different platforms, including Android compatibility. We've worked to ensure consistent message delivery and notifications regardless of which device your team members are using.

We'd love the opportunity to show you these improvements if you're open to trying the latest version. Your feedback about the Android notification issues has been invaluable in helping us identify and resolve this problem.

Thank you again for your patience and for helping us make Zenzap better for all users.

The Zenzap Team

Verified User in Leisure, Travel & Tourism
AL
Verified User in Leisure, Travel & Tourism
Small-Business (50 or fewer emp.)
"Streamlined Messaging With Room to Grow"
4/5
What do you like best about Zenzap?

The interface is clean, simple, and efficient. It lets me focus on the conversation instead of the technology behind it. Review collected by and hosted on G2.com.

What do you dislike about Zenzap?

It would be helpful if users had the option to delete messages for better control and privacy. Review collected by and hosted on G2.com.

Response from Michal Voliovitch of Zenzap
Edit edit

Thank you for this - really glad the interface staying clean and simple let the conversation itself take center stage instead of the tech getting in the way. That's exactly the experience we're going for.

You can delete messages, and you can control who has permission to delete messages.

And it's great to hear the all-in-one chat and to-do approach is landing as genuinely helpful for how you work. Thanks again for taking the time to share this.

VC
Victoria C.
Area instructor/manager
Small-Business (50 or fewer emp.)
"Stress- free and easy"
4.5/5
What do you like best about Zenzap?

At the end of the work days you can set the messages to an out of office mode, in this you won’t get notified unless it is a directed message to you.

As someone who finds it hard to switch off from work I feel this feature is a great way to allow stress free time away from work. Review collected by and hosted on G2.com.

What do you dislike about Zenzap?

Zenzap can sometimes be quite slow to load files and messages which can be quite annoying at times but it soon catches up! Review collected by and hosted on G2.com.