I appreciate that Zensai is easy to use. I also like the ability to keep track of many compliance modules, such as GDPR, which helps to keep in line with regulations. Additionally, the regular communication through our monthly calls with the team makes the platform valuable. Review collected by and hosted on G2.com.

The authoring can look a little clunky, and the page when you click on a course could look a bit more chic. I'd like image windows as an option for modules within that course. Also, it would be cool to have an option not to have the next item by default, but to just scroll down through a whole course like a website. Review collected by and hosted on G2.com.

I like that Zensai is embedded within our current SharePoint system, making it really seamless for the user. This integration makes it clear for the end user and is embedded within their workflows, so it's not an additional tool they need to learn, which leads to a great user experience. It's also a very user-friendly system overall. From my perspective, the initial setup was very easy, even though I wasn't directly involved, it was still pretty seamless. Review collected by and hosted on G2.com.

We've gone through ebbs and flows with our customer service from Zensai. However, we seem to be finding a good stride now by scheduling quarterly business reviews. Overall, it's a very user-friendly system. Review collected by and hosted on G2.com.

I like that Zensai is always updating its features and their support is fantastic. These updates keep their tools modern and working without bugs, which is crucial for keeping us operational as issues arise. The initial setup was very easy, and the customer success team and technical team were easy to work with and helped us with all our issues. Review collected by and hosted on G2.com.

Some automations and reports could be better from within the tools. I would like to see more functionality around reporting and field customization within Zensai's environment without having to rely on external tools like PowerBI. Review collected by and hosted on G2.com.

ZENSAI is incredibly easy to use and, honestly, the most intuitive LMS I’ve worked with. The integration with Microsoft 365—especially Teams—makes learning feel like a natural part of the workday instead of a separate system people have to log into and figure out. Because it’s cloud-based and works seamlessly in a Windows environment, getting up and running is fast and straightforward.

I’ve used a lot of different LMS platforms, and ZENSAI stands out for how simple it is to manage and how easy it is for learners to navigate. There’s very little friction, which helps with adoption and engagement. Overall, it’s a really solid platform and one I wouldn’t want to switch away from. Review collected by and hosted on G2.com.

Like any platform, there are always small tweaks or improvements that can be made, but nothing that has been a major issue. What I really appreciate is that ZENSAI actively listens to user feedback and is consistently making updates that simplify the experience and improve usability.

If I had to name a downside, it would be that some features occasionally take a bit of exploring to fully understand—but that’s minor and usually addressed quickly through updates or improvements. Overall, the responsiveness of the ZENSAI team and their commitment to continuous improvement far outweigh any small limitations. Review collected by and hosted on G2.com.

Works well with our authoring tool. The integration component helps us keep our library UpToDate and current. Review collected by and hosted on G2.com.

Automation center is a bit cumbersome. Getting query's to produce the desired user list is difficult. (part of this is a company issue with our data though)

The new authoring tool is very limited. Was hoping it could be a replacement for ez-generator so we could have everything in one place. Review collected by and hosted on G2.com.

I like that the layout of Zensai is easy to use and engaging. Many other platforms can be overwhelming with too much color, pop-ups, and images, but Zensai allows me to easily access information without having to hunt for it. I also appreciate that the initial setup was good and has been improving over time. Review collected by and hosted on G2.com.

I would say maybe it would be a good idea to add some more engaging features as while I like the simplicity it could use some more standout features. Review collected by and hosted on G2.com.

I use Zensai to get better at processes within my business, and I really like its quick and streamlined tutorials on how to do things in Excel. It's very easy to use, and the testing elements are helpful because they ensure you pay attention rather than just giving lip service. The initial setup of Zensai was really simple and seamless. Review collected by and hosted on G2.com.

sometimes the interface is a bit clunky. Taking a shorter time to load, and maybe being a continuous webpage, as pressing 'back' can sometimes restart the entire course. Review collected by and hosted on G2.com.

What I like best about Zensai are the CSM's - especially Cintia and Sandra, who have given so much help to us with regards to explaining how things work, as well as helping get proper technical investigations and resolutions completed. The CSM team experience within this company, as a customer, is top notch! This team is probably the reason why Zensai actually has a business; it's certainly the only reason we're still considering remaining customers. Review collected by and hosted on G2.com.

The help guides and API interface are very difficult to navigate much of the time - I expect this is true across the board for everyone who hasn't been given a technical level of training. The whole help site needs a methodical review to update the bits that are outdated.

The experience getting the correct level of support engagement prior to CSM engagement has been horrendously unhelpful. They don't fact find to understand the full picture, but rather, have a sort of script to follow that is really frustrating as a customer seeking support. Without the CSM engagement, we'd have been continually gaslit about things that have needed actual technical help from Zensai, that we wouldn't have been able to resolve on our own. Review collected by and hosted on G2.com.

Zensai is very easy to use and the support is fantastic. They are always quick to respond and very helpful. Review collected by and hosted on G2.com.

Nothing that springs to mind. We have had no major issues with implementation or daily use. Review collected by and hosted on G2.com.

I like the UI and UX of Zensai and the support it offers. The interface is clear and intuitive, making it easy to navigate through courses, content, and activities. The user experience is smooth and well integrated with Microsoft 365, reducing barriers to using the LMS. Additionally, the support provided by Zensai is responsive, knowledgeable, and problem-solving oriented. Review collected by and hosted on G2.com.

The navigation between courses, catalogs, and reports could be improved. Review collected by and hosted on G2.com.