Zenoti has a lot of features I love, it is a lot of clicking sometimes but it really gets into the nitty gritty of the business. Many reports and formats, I also love the calendar feature which allows custom reports based on specific time frames. Performs well, pricing seems fair, AI is ever growing and can typically help before escalating to the tech team. And the tech team, great support! it doesn't matter how long it takes to troubleshoot, they'll keep at it until resolved. And the integrations like hyperconnect and Mia the AI agent, top tier. Review collected by and hosted on G2.com.

A lot of clicking to get to something, seems like its being worked on as there's always a new update/rollout. Review collected by and hosted on G2.com.

Namita, Cristel, and their team made transitioning to Zenoti so easy! They help every step of the way, answering any and all questions that came up. I felt so supported throughout my whole process and excited for the tools available to elevate our customer's experience. Review collected by and hosted on G2.com.

nothing that comes to mind immediately.. Review collected by and hosted on G2.com.

It is very intuitive and helpful for running the business on the back end and communications. Review collected by and hosted on G2.com.

The appointment book is outdated and difficult to read visually. The appointments that are split into segments don't move all together and you don't have direct control over timing segments for every individual employee. Review collected by and hosted on G2.com.

The staff are very encouraging and knowledgeable. They were there every time we faced any difficulties, and they always offered helpful support when we needed it. Review collected by and hosted on G2.com.

They don’t offer human resources or time-off tracking features, which is something I was looking for. Review collected by and hosted on G2.com.

That you track everything being done on the platform.Reporting, Zeenie, Marketing tools. This is a huge upgrade from our prior software system. Review collected by and hosted on G2.com.

MyZen is giving our technicians issues. Android issues with the apps Review collected by and hosted on G2.com.

Ivorn and the team at zenoti have helped us tremendously with how customizable Zenoti is. It helps with management of day-to-day services and keeps everything intact, running the business smoothly. The initial setup was very easy because the team walked us through every step and made sure we understood the ins and outs of the services and software, including resources like Zenoti University. Review collected by and hosted on G2.com.

Currently we don't have any negatives about zenoti. Review collected by and hosted on G2.com.

There are so many things to love about Zenoti, the customer support, education and set up are just a few. We are a new business and understanding what is most profitable for our business and what we are lacking was what made us choose Zenoti. Being able to see how other spas set up their business structure was a huge asset. Review collected by and hosted on G2.com.

We would love to be able to include the providers who booth rent in the system. Review collected by and hosted on G2.com.

I appreciate how streamlined and intuitive Zenoti is. The implementation team provided exceptional support from day one, making the transition feel effortless. The ongoing guidance and quick follow-ups from our account manager, Vic Bahtia, have made the experience even better. Review collected by and hosted on G2.com.

Some features have a learning curve at first, but with the help of the implementation team and Vic’s ongoing support, we’ve been able to navigate everything smoothly. Review collected by and hosted on G2.com.

I like Zenoti for its detailed reports which are really helpful. I also enjoy the multiple manipulations available in marketing, which give me more flexibility and options. Support is great! Review collected by and hosted on G2.com.

The user interface needs improvement. The initial setup wasn't easy because migration takes a lot of time, and getting used to the new system is time-consuming, but the implementation team especially Sanal and Shamanth were very great help! Review collected by and hosted on G2.com.

It is very customizable to the business’ needs. The pricing is reasonable for the features that are available. Support is consistent and they have AI bots which can assist at any time. The performance is great Review collected by and hosted on G2.com.

The system can be slow to load on the iPad app and iPhone Review collected by and hosted on G2.com.