Zenoti has been the most complete business platform we've used. The combination of the SmartBot, Web Store, advanced reporting, marketing tools, and client management has streamlined nearly every aspect of our operation.

The SmartBot has been invaluable. Clients can book, reschedule, and cancel appointments on their own, which has significantly reduced interruptions and administrative work for our team. The Web Store has been extremely well received by our clients, and the overall client experience is excellent.

Reporting is another standout feature. The level of customization and visibility into business performance, staff productivity, and client behavior is next level. It allows us to make better business decisions with confidence.

The onboarding experience was exceptional. Ivorn from the implementation team was outstanding throughout the process. His product knowledge, communication, responsiveness, and willingness to help ensured a smooth transition. Having someone with his level of expertise guiding implementation made a tremendous difference, and he was a major factor in the success of our rollout.

If I had one area for improvement, it would be the booking wizard on the administrative side. While the platform is extremely powerful, some booking workflows could be more intuitive and require fewer steps. Outside of that, the user interface is well designed and the system is packed with functionality.

Overall, Zenoti has improved efficiency for our staff, reduced administrative workload, enhanced the client experience, and delivered a level of automation and business intelligence that we had not experienced with previous platforms. Review collected by and hosted on G2.com.

While Zenoti is a very powerful platform, there are a few areas that could be improved. The administrative booking wizard has a fairly steep learning curve and could be more intuitive for new users. Some areas of the mobile app would benefit from additional customization options, particularly around display settings and workflow preferences.

Push notifications could also be more robust and configurable, especially for staff who rely heavily on mobile devices throughout the day. As the platform continues to expand, simplifying certain administrative workflows and reducing the number of clicks required for common tasks would improve efficiency even further.

The SmartBot has been a major asset for our business, but I'd love to see even more flexibility in how conversational flows are configured and customized. More control over AI responses and booking logic would make an already strong feature even better.

None of these issues have been significant enough to impact our decision to use the platform, but they are areas where continued refinement would further improve an already excellent product. Review collected by and hosted on G2.com.

Zenoti is easy to use and has helped us streamline scheduling, online booking, patient management, reporting, and daily operations across multiple locations. The platform is very comprehensive, and the support throughout our transition has been excellent. Review collected by and hosted on G2.com.

Because Zenoti offers so many features and customization options, the number of buttons and settings can feel overwhelming at first. However, once you receive training and become familiar with the workflows, the platform becomes much easier to navigate. Review collected by and hosted on G2.com.

Very feature rich. Lots of ways to tag, relate and report data. I also appreciate the integrations, including Aveda rewards system, and convenience of Zenoti payments. Primary support team (thank you Jesse and Karnika) has been very dedicated to the complex operation of migration and setup (still ongoing). The Zeenie chat assistant, while not always correct, has been invaluable. Review collected by and hosted on G2.com.

The feature complexity comes at a steep cost. Configuration is not very intuitive, and often requires many steps to accomplish things that have been very simple in the past. Migration did not start off smoothly at all with employee schedules requiring a lot of manual intervention, which is really stressful for an appointment based business. In retrospect, I would have preferred spending more time stepping through every configuration option and less time on training in day to day operations, as once things are set up properly, that stuff is relatively easy to do. Review collected by and hosted on G2.com.

Onboarding experience exceeded expectations as Jesse was available to answer questions at anytime of the day. His knowledge of the salon industry and Zenoti help setup our system for success. If it wasn't for him, I don't think we would have been able to make the switch.

We have seen growth in our sales since switching and are becoming more familiar with the different features as there are so many to help us to grow our business. Jesse has continued to work with us after the switch to help us learn the system.

If you are switching to Zenoti, ask for Jesse for your account. Review collected by and hosted on G2.com.

Would like to further customize some reports which I can not. Review collected by and hosted on G2.com.

After years of operating across multiple systems, the idea of having everything in one place felt very appealing. Review collected by and hosted on G2.com.

Nothing at this point—check back with me in a year. The only thing I can say right now is that the system feels very robust, but the learning curve is pretty extensive. That’s been my experience so far; others with more technical skills may find it much easier than I do. Review collected by and hosted on G2.com.

Zenoti has been a game changer for HEALTH + GLOW. We love the innovative features, functionalities and reporting it has to offer. The whole process from demo to signing up to implementation to onboarding and going live was well organized, communicated and executed precisely. A big thank you to Manish Modani (Project Manager), Prabhu Jogan (Product Specialist), Harish Boddupalli (Technical Project Manager) and Disha (Implementation Consultant) for always being accessible and guiding us throughout the process. Zenoti has many layers and capabilities which might seem complex at first but once you do the training sessions and start working with Zenoti in real time, it all comes together and you wish you had signed up with Zenoti earlier. The web capabilities, client booking options and AI features makes it seamless for both businesses and clients. Review collected by and hosted on G2.com.

Initial earning curve and the ease of use. Review collected by and hosted on G2.com.

Zenoti's customer support is definitely the most helpful part. They are extremely responsive. Zenoti is really easy to use, has a beautiful appointment book, offers robust reporting, and their HyperConnect messaging system is unmatched. Performs very well, offers integrations for anything needed, and is 100% worth the price when it comes to the value you receive. Review collected by and hosted on G2.com.

I will say sometimes when you need to do something quite simple, there are a lot of small steps you need to take (like lots of buttons to click to get to that one simple task). BUT, Zenoti is constantly updating its system to make it more seamless, and that's helpful. Review collected by and hosted on G2.com.

On the positive side, scheduling is very user-friendly, and the checkout process is simple and efficient. The support team has also been helpful and responsive when we’ve needed assistance. Review collected by and hosted on G2.com.

Overall, the EMR system is good and easy to use. We had a lot to onboard initially, and there were some issues during that process. The system offers a large number of reports to choose from, though we have experienced some discrepancies in the data. Review collected by and hosted on G2.com.

The whole team has been amazing to work with! Especially Jeremiah—he has truly been a lifesaver, and I couldn’t have made this transition without him. My questions and concerns have been answered immediately, if he didn't have the answer there was always someone who did. What an absolute pleasure it was to work with this team! Review collected by and hosted on G2.com.

It is definitely a learning curve. There are some things on the system that could definitely be more user friendly Review collected by and hosted on G2.com.

The customer service is top notch, the look of Zenoti is clean and organized, and there are tons of features to choose from. Review collected by and hosted on G2.com.

The customization for some things are not as detailed as originally expected. But everything is workable. Also, our salon still used paper tickets which was a huge change while they had to move to their phones. Some of our staff still prefer the ticket method. Review collected by and hosted on G2.com.