--- title: Zenoti Reviews meta\_title: 'Zenoti Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 305 reviews by the users' company size, role or industry to find out how Zenoti works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 305 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Vertical Industry url: https://www.g2.com/categories/vertical-industry --- ### Zenoti Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend the **exceptional customer support** from Zenoti, highlighting thorough onboarding and helpful team members. [(42 mentions)](https://www.g2.com/products/zenoti/reviews?filters%5Bsentiment_snippet%5D=1924710&qs=pros-and-cons#reviews) Users love Zenoti for its **diverse functions and excellent team support** , making onboarding and integration seamless and effective. [(30 mentions)](https://www.g2.com/products/zenoti/reviews?filters%5Bsentiment_snippet%5D=1926162&qs=pros-and-cons#reviews) Users highlight the **ease of use** of Zenoti, praising its user-friendly interface and excellent customer support. [(26 mentions)](https://www.g2.com/products/zenoti/reviews?filters%5Bsentiment_snippet%5D=1924027&qs=pros-and-cons#reviews) Users commend the **exceptional support** from the Zenoti team, making implementation smooth and efficient. [(22 mentions)](https://www.g2.com/products/zenoti/reviews?filters%5Bsentiment_snippet%5D=1925077&qs=pros-and-cons#reviews) Users appreciate the **extensive reporting capabilities** of Zenoti, making management and decision-making straightforward and efficient. [(14 mentions)](https://www.g2.com/products/zenoti/reviews?filters%5Bsentiment_snippet%5D=1923953&qs=pros-and-cons#reviews) Users find Zenoti's **complexity** challenging, as it requires extensive training and significant time investment for effective use. [(12 mentions)](https://www.g2.com/products/zenoti/reviews?filters%5Bsentiment_snippet%5D=1926309&qs=pros-and-cons#reviews) Users find the **complex setup** of Zenoti overwhelming, requiring significant time and effort to train staff effectively. [(12 mentions)](https://www.g2.com/products/zenoti/reviews?filters%5Bsentiment_snippet%5D=1923924&qs=pros-and-cons#reviews) Users find **poor usability** in Zenoti, as simple tasks require excessive steps and navigation through complex menus. [(9 mentions)](https://www.g2.com/products/zenoti/reviews?filters%5Bsentiment_snippet%5D=1924794&qs=pros-and-cons#reviews) Users express frustration with **limited features** in Zenoti, often lacking access to essential tools despite paying for them. [(7 mentions)](https://www.g2.com/products/zenoti/reviews?filters%5Bsentiment_snippet%5D=1926987&qs=pros-and-cons#reviews) Users find Zenoti's **time inefficiency** challenging, especially during training and the initial setup process. [(6 mentions)](https://www.g2.com/products/zenoti/reviews?filters%5Bsentiment_snippet%5D=1923680&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Zenoti ##### 1. Customer Support Users commend the **exceptional customer support** from Zenoti, highlighting thorough onboarding and helpful team members. [ See 42 mentions ](https://www.g2.com/products/zenoti/reviews?filters%5Bsentiment_snippet%5D=1924710&qs=pros-and-cons#reviews) See Related User Reviews JR Jamie R. Small-Business (50 or fewer emp.) 5.0/5 "Zenoti’s Support and Insights Helped Us Build a Profitable Spa Setup" What do you like about Zenoti? There are so many things to love about Zenoti, the customer support, education and set up are just a few. We are a new business and understanding what ![Jimmy K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jimmy K.") JK Jimmy K. Small-Business (50 or fewer emp.) 5.0/5 "Zenoti: A Game-Changer with Powerful Features, Reporting, and Seamless Booking" What do you like about Zenoti? Zenoti has been a game changer for HEALTH + GLOW. We love the innovative features, functionalities and reporting it has to offer. The whole process fr ##### 2. Features Users love Zenoti for its **diverse functions and excellent team support** , making onboarding and integration seamless and effective. [ See 30 mentions ](https://www.g2.com/products/zenoti/reviews?filters%5Bsentiment_snippet%5D=1926162&qs=pros-and-cons#reviews) See Related User Reviews ![Jimmy K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jimmy K.") JK Jimmy K. Small-Business (50 or fewer emp.) 5.0/5 "Zenoti: A Game-Changer with Powerful Features, Reporting, and Seamless Booking" What do you like about Zenoti? Zenoti has been a game changer for HEALTH + GLOW. We love the innovative features, functionalities and reporting it has to offer. The whole process fr ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Fast, All-in-One Platform with Leading AI Features" What do you like about Zenoti? Fast, responsive, solid architecture. I like that the software is all-inclusive, from online booking, marketing, reviews, SMS and email communication, ##### 3. Ease of Use Users highlight the **ease of use** of Zenoti, praising its user-friendly interface and excellent customer support. [ See 26 mentions ](https://www.g2.com/products/zenoti/reviews?filters%5Bsentiment_snippet%5D=1924027&qs=pros-and-cons#reviews) See Related User Reviews ![Jimmy K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jimmy K.") JK Jimmy K. Small-Business (50 or fewer emp.) 5.0/5 "Zenoti: A Game-Changer with Powerful Features, Reporting, and Seamless Booking" What do you like about Zenoti? Zenoti has been a game changer for HEALTH + GLOW. We love the innovative features, functionalities and reporting it has to offer. The whole process fr TF Tabatha F. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Patient Scheduling Made Simple" What do you like about Zenoti? I appreciate how simple it is to schedule a patient, as well as the wide range of features that Zenoti offers. ##### 4. Helpful Users commend the **exceptional support** from the Zenoti team, making implementation smooth and efficient. [ See 22 mentions ](https://www.g2.com/products/zenoti/reviews?filters%5Bsentiment_snippet%5D=1925077&qs=pros-and-cons#reviews) See Related User Reviews KC Katie C. Small-Business (50 or fewer emp.) 4.5/5 "Feature-Rich Platform with Outstanding Support and AI" What do you like about Zenoti? The many, many features. It has taken me weeks to feel like I understand it because there is so much complexity to the system. This can be good or bac IG Izzy G. 5.0/5 "Effortless Scheduling with Stellar Support" What do you like about Zenoti? I like that Zenoti is always helpful. Their team is always available to answer any questions that we may have, and they implement weekly meetings afte ##### 5. Reporting Users appreciate the **extensive reporting capabilities** of Zenoti, making management and decision-making straightforward and efficient. [ See 14 mentions ](https://www.g2.com/products/zenoti/reviews?filters%5Bsentiment_snippet%5D=1923953&qs=pros-and-cons#reviews) See Related User Reviews ![Jimmy K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jimmy K.") JK Jimmy K. Small-Business (50 or fewer emp.) 5.0/5 "Zenoti: A Game-Changer with Powerful Features, Reporting, and Seamless Booking" What do you like about Zenoti? Zenoti has been a game changer for HEALTH + GLOW. We love the innovative features, functionalities and reporting it has to offer. The whole process fr ![Dana-Bliss S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dana-Bliss S.") DS Dana-Bliss S. Small-Business (50 or fewer emp.) 4.0/5 "Onboarding Complete and went smooth" What do you like about Zenoti? The support from Sudhandsu onboarding has been fantastic. I really love all the features i have like the hyperconnect, reporting, my zen app, same day ### 5 Cons or Disadvantages of Zenoti ##### 1. Complexity Users find Zenoti's **complexity** challenging, as it requires extensive training and significant time investment for effective use. [ See 12 mentions ](https://www.g2.com/products/zenoti/reviews?filters%5Bsentiment_snippet%5D=1926309&qs=pros-and-cons#reviews) See Related User Reviews KC Katie C. Small-Business (50 or fewer emp.) 4.5/5 "Feature-Rich Platform with Outstanding Support and AI" What do you dislike about Zenoti? There is so much to it, it has been tricky to teach our team. The educational videos don't line up with the actual system, they just need to be updat ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "ZENOTI Transformed Our Salon with Powerful Features and Seamless Integrations" What do you dislike about Zenoti? I would say it is a bit of a steep learning curve, and it helps to have a bit of technical skill. ##### 2. Complex Setup Users find the **complex setup** of Zenoti overwhelming, requiring significant time and effort to train staff effectively. [ See 12 mentions ](https://www.g2.com/products/zenoti/reviews?filters%5Bsentiment_snippet%5D=1923924&qs=pros-and-cons#reviews) See Related User Reviews ![Dana-Bliss S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dana-Bliss S.") DS Dana-Bliss S. Small-Business (50 or fewer emp.) 4.0/5 "Onboarding Complete and went smooth" What do you dislike about Zenoti? Things on our apps and online keep randomly changing and then it will come back again. It can be pretty confusing to have access to things and then al TF Tabatha F. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Patient Scheduling Made Simple" What do you dislike about Zenoti? The current setup for charting on a patient makes it difficult to quickly determine who has already been charted on and who still needs to be. The sys ##### 3. Poor Usability Users find **poor usability** in Zenoti, as simple tasks require excessive steps and navigation through complex menus. [ See 9 mentions ](https://www.g2.com/products/zenoti/reviews?filters%5Bsentiment_snippet%5D=1924794&qs=pros-and-cons#reviews) See Related User Reviews TF Tabatha F. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Patient Scheduling Made Simple" What do you dislike about Zenoti? The current setup for charting on a patient makes it difficult to quickly determine who has already been charted on and who still needs to be. The sys ![Tara C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tara C.") TC Tara C. Small-Business (50 or fewer emp.) 4.5/5 "Highly Customizable Templates Make Zenoti a Standout Choice" What do you dislike about Zenoti? Completing a transaction or scheduling an appointment requires additional steps. ##### 4. Limited Features Users express frustration with **limited features** in Zenoti, often lacking access to essential tools despite paying for them. [ See 7 mentions ](https://www.g2.com/products/zenoti/reviews?filters%5Bsentiment_snippet%5D=1926987&qs=pros-and-cons#reviews) See Related User Reviews ![Dana-Bliss S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dana-Bliss S.") DS Dana-Bliss S. Small-Business (50 or fewer emp.) 4.0/5 "Onboarding Complete and went smooth" What do you dislike about Zenoti? Things on our apps and online keep randomly changing and then it will come back again. It can be pretty confusing to have access to things and then al ![Tara C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tara C.") TC Tara C. Small-Business (50 or fewer emp.) 4.5/5 "Highly Customizable Templates Make Zenoti a Standout Choice" What do you dislike about Zenoti? Completing a transaction or scheduling an appointment requires additional steps. ##### 5. Time Inefficiency Users find Zenoti's **time inefficiency** challenging, especially during training and the initial setup process. [ See 6 mentions ](https://www.g2.com/products/zenoti/reviews?filters%5Bsentiment_snippet%5D=1923680&qs=pros-and-cons#reviews) See Related User Reviews ![Tara C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tara C.") TC Tara C. Small-Business (50 or fewer emp.) 4.5/5 "Highly Customizable Templates Make Zenoti a Standout Choice" What do you dislike about Zenoti? Completing a transaction or scheduling an appointment requires additional steps. ![Destinie B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Destinie B.") DB Destinie B. Small-Business (50 or fewer emp.) 5.0/5 "Thank you from Alaraah Haus!" What do you dislike about Zenoti? Zenoti can be overwhelming at first. It isn't easy to teach to employees, and training coworkers on it demands significant time and attention. ![Brielle K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brielle K.") BK Brielle K. General Manager Small-Business (50 or fewer emp.) 5/12/2026 "Game-Changing AI Integration and Stellar Support" 5/5 What do you like best about Zenoti? I find Zenoti very helpful for scaling my business as it combines multiple platforms we use for daily operations into one. I like the AI integration, which is a game changer for our clients, assisting them even outside salon hours. The platform is user-friendly and the support team is always readily available, guiding me through the transition process and providing assistance whenever needed. These features make Zenoti a valuable asset to my salon operations. Also Sanal was our assigned agent and he was the best!!! Review collected by and hosted on G2.com. What do you dislike about Zenoti? it takes a lot of time to set up initially but good things take time! Review collected by and hosted on G2.com. What problems is Zenoti solving and how is that benefiting you? Zenoti helps scale my business by combining multiple platforms into one. The AI integration and user-friendly interface are valuable, and the support team and AI chatbot are readily available, assisting clients outside salon hours. Review collected by and hosted on G2.com. Show More 5/14/2026 Current UserValidated ReviewerSource: Organic ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 6/1/2026 "Zenoti Streamlined Our Operations With SmartBot, Reporting, and a Great Client Experience" 5/5 What do you like best about Zenoti? Zenoti has been the most complete business platform we've used. The combination of the SmartBot, Web Store, advanced reporting, marketing tools, and client management has streamlined nearly every aspect of our operation. The SmartBot has been invaluable. Clients can book, reschedule, and cancel appointments on their own, which has significantly reduced interruptions and administrative work for our team. The Web Store has been extremely well received by our clients, and the overall client experience is excellent. Reporting is another standout feature. The level of customization and visibility into business performance, staff productivity, and client behavior is next level. It allows us to make better business decisions with confidence. The onboarding experience was exceptional. Ivorn from the implementation team was outstanding throughout the process. His product knowledge, communication, responsiveness, and willingness to help ensured a smooth transition. Having someone with his level of expertise guiding implementation made a tremendous difference, and he was a major factor in the success of our rollout. If I had one area for improvement, it would be the booking wizard on the administrative side. While the platform is extremely powerful, some booking workflows could be more intuitive and require fewer steps. Outside of that, the user interface is well designed and the system is packed with functionality. Overall, Zenoti has improved efficiency for our staff, reduced administrative workload, enhanced the client experience, and delivered a level of automation and business intelligence that we had not experienced with previous platforms. Review collected by and hosted on G2.com. What do you dislike about Zenoti? While Zenoti is a very powerful platform, there are a few areas that could be improved. The administrative booking wizard has a fairly steep learning curve and could be more intuitive for new users. Some areas of the mobile app would benefit from additional customization options, particularly around display settings and workflow preferences. Push notifications could also be more robust and configurable, especially for staff who rely heavily on mobile devices throughout the day. As the platform continues to expand, simplifying certain administrative workflows and reducing the number of clicks required for common tasks would improve efficiency even further. The SmartBot has been a major asset for our business, but I'd love to see even more flexibility in how conversational flows are configured and customized. More control over AI responses and booking logic would make an already strong feature even better. None of these issues have been significant enough to impact our decision to use the platform, but they are areas where continued refinement would further improve an already excellent product. Review collected by and hosted on G2.com. What problems is Zenoti solving and how is that benefiting you? Before Zenoti, we spent a significant amount of time managing appointments, handling phone calls, processing reschedules, and piecing together information from multiple systems. Since implementing Zenoti, we've been able to centralize booking, client communication, reporting, marketing, and guest management into a single platform. The biggest benefit has been automation. The SmartBot now handles a large portion of appointment booking, rescheduling, and cancellation requests without requiring staff intervention. This has reduced administrative workload, minimized interruptions during services, and allowed our team to stay focused on clients rather than managing phones. Zenoti has also given us much deeper visibility into our business. The reporting tools provide detailed insights into revenue, guest retention, staff performance, and booking trends, allowing us to make better operational decisions. The client profiles are comprehensive and give our team a better understanding of guest preferences and history, resulting in a more personalized experience. From the client perspective, the Web Store and online booking experience have been extremely well received. Guests appreciate the ability to easily book, reschedule, and manage appointments on their own schedule. Overall, Zenoti has helped us reduce administrative tasks, improve client communication, increase operational efficiency, and gain better visibility into the health of our business. The result has been a better experience for both our team and our clients. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Sam A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam A.") SA Sam A. Information Management Leadership Program Intern Small-Business (50 or fewer emp.) 7/28/2026 "Zenoti Streamlined Our Multi-Location Scheduling and Operations" 5/5 What do you like best about Zenoti? Zenoti is easy to use and has helped us streamline scheduling, online booking, patient management, reporting, and daily operations across multiple locations. The platform is very comprehensive, and the support throughout our transition has been excellent. Review collected by and hosted on G2.com. What do you dislike about Zenoti? Because Zenoti offers so many features and customization options, the number of buttons and settings can feel overwhelming at first. However, once you receive training and become familiar with the workflows, the platform becomes much easier to navigate. Review collected by and hosted on G2.com. What problems is Zenoti solving and how is that benefiting you? Online scheduling and appointment management Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Tom M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tom M.") TM Tom M. Esthetician and Administrative Support Small-Business (50 or fewer emp.) 3/4/2026 "Feature-Rich and Well-Supported, but Complex Setup and Migration" 3/5 What do you like best about Zenoti? Very feature rich. Lots of ways to tag, relate and report data. I also appreciate the integrations, including Aveda rewards system, and convenience of Zenoti payments. Primary support team (thank you Jesse and Karnika) has been very dedicated to the complex operation of migration and setup (still ongoing). The Zeenie chat assistant, while not always correct, has been invaluable. Review collected by and hosted on G2.com. What do you dislike about Zenoti? The feature complexity comes at a steep cost. Configuration is not very intuitive, and often requires many steps to accomplish things that have been very simple in the past. Migration did not start off smoothly at all with employee schedules requiring a lot of manual intervention, which is really stressful for an appointment based business. In retrospect, I would have preferred spending more time stepping through every configuration option and less time on training in day to day operations, as once things are set up properly, that stuff is relatively easy to do. Review collected by and hosted on G2.com. What problems is Zenoti solving and how is that benefiting you? Zenoti payments and Aveda integration are my two favorite things so far. I am looking forward to implementing more features to enhance our business (more addon recommendations, referral program, and automated campaigns). Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SM Sohel M. Business Owner Mid-Market (51-1000 emp.) 4/24/2026 "Smooth Onboarding, More Features Than Salon Iris, and Growing Sales" 5/5 What do you like best about Zenoti? Onboarding experience exceeded expectations as Jesse was available to answer questions at anytime of the day. His knowledge of the salon industry and Zenoti help setup our system for success. If it wasn't for him, I don't think we would have been able to make the switch. We have seen growth in our sales since switching and are becoming more familiar with the different features as there are so many to help us to grow our business. Jesse has continued to work with us after the switch to help us learn the system. If you are switching to Zenoti, ask for Jesse for your account. Review collected by and hosted on G2.com. What do you dislike about Zenoti? Would like to further customize some reports which I can not. Review collected by and hosted on G2.com. What problems is Zenoti solving and how is that benefiting you? New guest growth. Easier upsells. Better online booking. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jason G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jason G.") JG Jason G. Owner Small-Business (50 or fewer emp.) 5/22/2026 "Everything in One Place—Exactly What We Needed" 5/5 What do you like best about Zenoti? After years of operating across multiple systems, the idea of having everything in one place felt very appealing. Review collected by and hosted on G2.com. What do you dislike about Zenoti? Nothing at this point—check back with me in a year. The only thing I can say right now is that the system feels very robust, but the learning curve is pretty extensive. That’s been my experience so far; others with more technical skills may find it much easier than I do. Review collected by and hosted on G2.com. What problems is Zenoti solving and how is that benefiting you? Zenoti is taking the place of: Nextive phone system, Salonbiz booking software and Reach AI and our separate membership payment system. It is placing it all in one location with easy to see access. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jimmy K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jimmy K.") JK Jimmy K. Owner Small-Business (50 or fewer emp.) 2/17/2026 "Zenoti: A Game-Changer with Powerful Features, Reporting, and Seamless Booking" 5/5 What do you like best about Zenoti? Zenoti has been a game changer for HEALTH + GLOW. We love the innovative features, functionalities and reporting it has to offer. The whole process from demo to signing up to implementation to onboarding and going live was well organized, communicated and executed precisely. A big thank you to Manish Modani (Project Manager), Prabhu Jogan (Product Specialist), Harish Boddupalli (Technical Project Manager) and Disha (Implementation Consultant) for always being accessible and guiding us throughout the process. Zenoti has many layers and capabilities which might seem complex at first but once you do the training sessions and start working with Zenoti in real time, it all comes together and you wish you had signed up with Zenoti earlier. The web capabilities, client booking options and AI features makes it seamless for both businesses and clients. Review collected by and hosted on G2.com. What do you dislike about Zenoti? Initial earning curve and the ease of use. Review collected by and hosted on G2.com. What problems is Zenoti solving and how is that benefiting you? Integration with other products. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 4/30/2026 "Zenoti: Easy to Use, Beautiful Appointment Book, and Unmatched Support" 5/5 What do you like best about Zenoti? Zenoti's customer support is definitely the most helpful part. They are extremely responsive. Zenoti is really easy to use, has a beautiful appointment book, offers robust reporting, and their HyperConnect messaging system is unmatched. Performs very well, offers integrations for anything needed, and is 100% worth the price when it comes to the value you receive. Review collected by and hosted on G2.com. What do you dislike about Zenoti? I will say sometimes when you need to do something quite simple, there are a lot of small steps you need to take (like lots of buttons to click to get to that one simple task). BUT, Zenoti is constantly updating its system to make it more seamless, and that's helpful. Review collected by and hosted on G2.com. What problems is Zenoti solving and how is that benefiting you? Connecting with customers - their integrated HyperConnect system helps you reach the client directly, and that saves a lot of front desk hours. Also, reporting. Zenoti's reporting is very clear and offers a lot of data to help your business grow. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Aubrey N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aubrey N.") AN Aubrey N. office manager Small-Business (50 or fewer emp.) 7/3/2026 "Easy-to-Use System with Helpful Support and Some Reporting Issues" 4/5 What do you like best about Zenoti? On the positive side, scheduling is very user-friendly, and the checkout process is simple and efficient. The support team has also been helpful and responsive when we’ve needed assistance. Review collected by and hosted on G2.com. What do you dislike about Zenoti? Overall, the EMR system is good and easy to use. We had a lot to onboard initially, and there were some issues during that process. The system offers a large number of reports to choose from, though we have experienced some discrepancies in the data. Review collected by and hosted on G2.com. What problems is Zenoti solving and how is that benefiting you? provider utilization Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Michelle L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle L.") ML Michelle L. Location Director/Director of Operations Small-Business (50 or fewer emp.) 7/22/2026 "Amazing Team Support Made Our Transition Seamless" 5/5 What do you like best about Zenoti? The whole team has been amazing to work with! Especially Jeremiah—he has truly been a lifesaver, and I couldn’t have made this transition without him. My questions and concerns have been answered immediately, if he didn't have the answer there was always someone who did. What an absolute pleasure it was to work with this team! Review collected by and hosted on G2.com. What do you dislike about Zenoti? It is definitely a learning curve. There are some things on the system that could definitely be more user friendly Review collected by and hosted on G2.com. What problems is Zenoti solving and how is that benefiting you? Zenoti is helping us keep more organized and we are able to track things easier. That just makes us able to grow and move more effortlessly Review collected by and hosted on G2.com. 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