--- title: Zenoti Reviews meta_title: 'Zenoti Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 306 reviews by the users' company size, role or industry to find out how Zenoti works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 306 scale: '5' date_modified: '2026-08-12' parent_category: name: Vertical Industry url: https://www.g2.com/categories/vertical-industry --- # Zenoti Reviews **Vendor:** Zenoti **Category:** [Spa and Salon Management Software](https://www.g2.com/categories/spa-and-salon-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 306 ## About Zenoti The #1 cloud software for salons, spas, medspas, and fitness centers. More than 22,000 businesses in 50 countries trust Zenoti. Our all-in-one, award-winning platform helps you elevate guest experiences, streamline operations across multiple locations, and drive results like increased customer loyalty and revenue growth. With a built-in calendar and intuitive drag-and-drop interface, Zenoti allows users to arrange online bookings, organize rebookings, and manage employee schedules quickly and easily. Zenoti’s comprehensive scheduling technology enables users to manage calendars for classes, rooms, and locker facilities as well. Since Zenoti is available as a native mobile application for iOS and Android, users can book appointments and manage schedules on the move. In addition to booking appointments online, end users can make payments and receive invoices electronically. Through automation of billing processes, Zenoti enhances the experience by providing a fast, flexible, and secure payment system. Contactless options like self-check-in and auto-pay increase convenience. Other features include smart marketing, digital form generation, electronic prescription capture, inventory management, and custom reporting. With the platform’s automated marketing capabilities, users can send personalized service reminders, birthday greetings, and cross-sell offers to promote services and strengthen customer relationships. Meanwhile, custom reports help improve management operations by enabling users to gain business insights from performance data. ## Zenoti Pros & Cons **What users like:** - Users commend the **exceptional customer support** from Zenoti, highlighting thorough onboarding and helpful team members. (42 reviews) - Users love Zenoti for its **diverse functions and excellent team support** , making onboarding and integration seamless and effective. (30 reviews) - Users highlight the **ease of use** of Zenoti, praising its user-friendly interface and excellent customer support. (26 reviews) - Users commend the **exceptional support** from the Zenoti team, making implementation smooth and efficient. (22 reviews) - Users appreciate the **extensive reporting capabilities** of Zenoti, making management and decision-making straightforward and efficient. (14 reviews) - Customization (13 reviews) - Setup Ease (10 reviews) - Business Growth (9 reviews) - Integrations (9 reviews) - Scheduling (9 reviews) **What users dislike:** - Users find Zenoti's **complexity** challenging, as it requires extensive training and significant time investment for effective use. (12 reviews) - Users find the **complex setup** of Zenoti overwhelming, requiring significant time and effort to train staff effectively. (12 reviews) - Users find **poor usability** in Zenoti, as simple tasks require excessive steps and navigation through complex menus. (9 reviews) - Users express frustration with **limited features** in Zenoti, often lacking access to essential tools despite paying for them. (7 reviews) - Users find Zenoti's **time inefficiency** challenging, especially during training and the initial setup process. (6 reviews) - Users often face **app limitations** with Zenoti, including restricted automation features and inadequate monthly views. (5 reviews) - Inefficient Reporting (5 reviews) - Users find **various limitations** with Zenoti, including monthly view issues and the need for extra costs for automation. (5 reviews) - Overwhelming Complexity (5 reviews) - Users express frustration with Zenoti's **poor customer support** , highlighting long response times and unresolved issues impacting their operations. (5 reviews) ## Zenoti Reviews ### 1. Review of Zenoti **Rating:** 1.5/5.0 stars **Reviewed by:** Tara S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2023 **What do you like best about Zenoti?** I like that it covers all of a business's basis. It is very comprehensive. I liked having someone help me set up the business right when we first started. **What do you dislike about Zenoti?** Our business seems to have been lost in a shuffle of going from one Zenoti team to the other. If I try to reach out to someone from a previous team, I get no communication at all. It also sometimes seems to take a lot of time and effort to get assistance and questions answered on ZEnoti's part. Additionally, Zenoti is very very expensive. Having custom forms made for our business seems a little ridiculous since we are paying so much. We also don't think it was fair that we were paying full price before we went officially live with Zenoti. it also seems like in order for us to get what we really want, that there is a lot of customtizations that need to happen, which cost more money. **What problems is Zenoti solving and how is that benefiting you?** We are using Zenoti for both our fitness center membership management, services, and clinical services. We are also using it for our juice bar. **Official Response from Sravan Kumar:** > Hi Tara, thank you for taking the time to review your experience with Zenoti. We're very sorry to hear that your experience did not match up to your expectations. It's always our goal to ensure that you feel supported by our team and your software, and we're so sorry for the inconvenience you experienced. Your feedback helps us get better and we promise to improve on our support and services going forward. ### 2. Lots of features, but extremely poor UX **Rating:** 1.5/5.0 stars **Reviewed by:** Tri P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2023 **What do you like best about Zenoti?** Versatile software with lots of features **What do you dislike about Zenoti?** What's bad about Zenoti is a long list from our previous experience. The data migration process and onboarding were less than ideal as crucial data like appointment start time, services, and the total cost were 90% wrong. The onboarding team had the chance to fix it but still got it wrong, so we took the matter into our hands and spent half a day manually setting the data. They were also less than enthusiastic about implementing additional requests, which were critical for our business, so we mostly did it ourselves. The user experience is horrific, to say the least. It's incredibly complicated, made more difficult by the fact that it was made with what felt like very little empathy for both the administrator and the end user. Simple changes to the website take too many steps, and it's hard to find my way around the configuration of our store. The Zenoti mobile experience for our staff was frustrating as it was much less intuitive and more clunky than some previous software we used. Our clients constantly complain about how it was much more difficult for them to book an appointment online. It's basic issues ie. webstore doesn't redirect a user to the booking confirmation page after creating an account, resulting them having to go through the entire booking flow again - but the slot is reserved for 5 minutes so they can't book it until 5 minutes later (this has happened 4 times this week - that we know of). We've been so frustrated with this software, it's hard to describe. **What problems is Zenoti solving and how is that benefiting you?** Zenoti helps us take online booking and manage all bookings in one place. There's also a mobile app which is nice but we haven't launched it yet. Other features have been mediocre. **Official Response from Sravan Kumar:** > Hi Tri, thank you for taking a few minutes to review your experience with Zenoti. We're very sorry to hear that your user experience did not match up to your expectations. It's always our goal to ensure that you feel supported by our team and your software, and we're sorry for the inconveniences you've had. Your feedback helps us get better and we are working to improve on data migration, implementation, and the mobile app experience moving forward. Thank you for being a Zenoti customer and for your candid feedback. ## Zenoti Discussions - [Is Zenoti cloud-based?](https://www.g2.com/discussions/is-zenoti-cloud-based) - 1 comment - [View Zenoti pricing details and edition comparison](https://www.g2.com/products/zenoti/reviews?filters%5Bnps_score%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+16%3A43%3A15+-0500&secure%5Bsession_id%5D=2eeec41a-543b-42f9-bed6-5693735a6d88&secure%5Btoken%5D=3bb6f08079ab07ca61c74a8648f860f1e0f7a96bb623d410c752980fbf8fd0dc&format=llm_user) ## Zenoti Integrations - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) - [Dial.ogue](https://www.g2.com/products/dial-ogue/reviews) - [DocsAI (a product of vishwa.ai)](https://www.g2.com/products/docsai-a-product-of-vishwa-ai/reviews) - [HyperConnect](https://www.g2.com/products/hyperconnect/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Podium](https://www.g2.com/products/podium/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - 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Client Communications - Loyalty Management - CRM **Guest Experience - Spa Management** - Scheduling - Surveys - Customer Trends - Task Scheduling - Automated Scheduling **Practice Management** - Patient Records - Photo Management - Patient Portal - Faculty/Staff Management - Appointment Management - Discount Management - Promotions Management - Gift Card Management - Calendar Management - Medical Billing - Records Management - Reputation Management - Practice Management - Lab Order Management - Revenue Management - Compliance Management - Insurance Management - Document Management - Marketing Management - Workflow Management - Registration Management - Claims Management - Communication Management **Additional Functionality** - Online Booking - Point of Sale (POS) - Customizable Forms - Email Reminders - Email Marketing - Third-Party Integrations - SMS Messaging - For Barbershops - Social Media Integration - Customizable Reports - Loyalty Program - Mobile Alerts - Calendar Sync - Credit Card Processing - Customer History - Generative AI - Performance Metrics - Alerts/Notifications - Customizable Templates - Confirmations/Reminders - Referral Tracking - Real-Time Reporting - Customizable Branding - Website Integration - Activity Dashboard - API - AI Copilot - Customer Database - Electronic Payments - SMS Marketing - Inventory Tracking - Client Profiles - Multi-Location - Reporting & Statistics - Client Portal - Data Import/Export - SOAP notes - In-Person Payments - Reporting/Analytics - Contact Database - Reminders - Debit/Credit Card Processing - Multiple User Accounts - Availability Indicator - Payment Processing - Transaction History - SMS Reminders - Recurring Appointments - Billing & Invoicing - Customer Mobile App - Waitlist Status Tracking - Electronic Forms - For Salons and Spas - Mobile Access - Online Store - Drag & Drop - Client Database - Barcode/Ticket Scanning - Payroll & Commissions **Platform Tools** - Reporting and Analytics - Healthtech Integrations - Mobile App - Social Media Integration - Website Integration - Third-Party Integrations - Customer Mobile App **Additional Functionality** - Marketing Automation - HIPAA Compliant - Customer Database - Activity Dashboard - Payment Processing - Before & After Pictures - Billing & Invoicing - AI Copilot - Reminders - Customizable Templates - Electronic Payments - Customizable Reports - Reporting & Statistics - Alerts/Notifications - Loyalty Program - SMS Messaging - Online Booking - Sales Reports - Treatment Packages - Customizable Forms - API - Generative AI - Email Marketing - Customizable Branding - Transaction History - For Medical Spas - Multi-Location - For Plastic Surgery Practices - Patient Engagement - Telemedicine - Electronic Faxes - Point of Sale (POS) - Customer Surveys - Charting - Medical Coding - Consent Forms - Live Chat - kiosk - Plastic Surgery Simulator - E-Prescribing - SMS Reminders - Referral Tracking - Mobile Alerts - Automated Quoting - EMR/EHR - Digital Signature ## Top Zenoti Alternatives - [Vagaro](https://www.g2.com/products/vagaro/reviews) - 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