--- title: zenloop Reviews meta\_title: 'zenloop Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 13 reviews by the users' company size, role or industry to find out how zenloop works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 13 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # zenloop Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by zenloop but has limited features. Are you part of the zenloop team? [Upgrade your plan](https://my.g2.com/zenloop/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! zenloop is an AI-powered Customer Experience Management Platform and leading NPS software designed for B2B and digital businesses to optimize every touchpoint across the customer journey. As a comprehensive customer feedback management tool, zenloop enables you to easily launch net promoter surveys, CSAT surveys, and customer satisfaction survey with its software to capture feedback online and offline. The zenloop SaaS solution automatically collects, analyzes, and clusters feedback using advanced AI, delivering actionable insights through intelligent feedback analysis. zenloop empowers teams to boost retention, loyalty, and enthusiasm by identifying key drivers, automating win-back and advocacy workflows, and closing the loop with customers. With seamless integrations and a user-friendly interface, zenloop transforms feedback into measurable improvements, making it the ideal customer feedback platform to drive ROI, innovation, and customer-centric growth. Unlike Feedback Management applications, zenloop doesn’t simply focus on gathering and analyzing feedback to display insights. zenloop allows their customers to automatically convert such insights directly into workflows that lead to improvements in product and processes, win-back programs for dissatisfied customers, and advocacy plans for satisfied loyal customers. With zenloop companies can: - Collect multichannel direct and indirect customer feedback, which is automatically analyzed to provide insights into key drivers (of both satisfaction and dissatisfaction) and customer expectations - Benchmark data with other companies in the same industry and locations - Set rules to automatically trigger workflows to react to negative feedback based on customer segments, stage, and industry-specific keywords mentioned - Set rules to automatically trigger workflows to react to positive feedback and involve satisfied customers in tailored advocacy programs - Define automatic action plans, manage workflows, stakeholders, and cross-functional project teams to address issues and drive customer-centric innovation after identifying elements that generate friction (either within your product or processes) - Close the loop with customers by keeping them up to date regarding the progress of transformation initiatives they triggered through feedback - Monitor and prove the actual ROI of CX initiatives based on the impact of innovation zenloop can be seamlessly integrated into solutions such as Salesforce, Zendesk, Emarsys and all other common CRM, ERP, e-commerce, or STS systems. The platform is designed to serve fully-digital young or well-established businesses at different stages of their customer-centric transformation as well as large corporations with several digital and non-digital touchpoints along the customer journey. Characterized by an extremely user-friendly interface, easy and fast implementation, the platform guarantees the highest standards in terms of compliance and security. * * * Seller [zenloop](https://www.g2.com/sellers/zenloop-a1e1e3f7-dfc3-482a-9b29-24fcb733780d) Discussions [zenloop Community](https://www.g2.com/products/zenloop/discuss) Languages Supported German, English, French, Italian, Dutch, Russian, Spanish Overview by Lisa Rentrop (zenloop GmbH) Show More ## Top-Rated Alternatives [ ![QuestionPro](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "QuestionPro") QuestionPro 4.5/5(1,150) ](https://www.g2.com/products/questionpro/reviews) [ ![SurveyMonkey](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SurveyMonkey") SurveyMonkey 4.4/5(23,900) ](https://www.g2.com/products/surveymonkey/reviews) [ ![AskNicely](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AskNicely") AskNicely 4.7/5(1,050) ](https://www.g2.com/products/asknicely/reviews) [ View All Alternatives ](https://www.g2.com/products/zenloop/competitors/alternatives) ## User Insights Average based on 13 real user reviews. [Log in to unlock pricing and user insights](/login) ![Philipp B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Philipp B.") PB Philipp B. Founder, CEO, CTO 2/2/2026 "Simple Setup, Perfect Customer Feedback Solution" 5/5 What do you like best about zenloop? I appreciate the simple setup of Zenloop, the clarity, and the low entry barrier. I particularly like the very fast go-to-market process. Review collected by and hosted on G2.com. What do you dislike about zenloop? The UI is a bit "old-fashioned" and could use a modern touch. In some parts, it is not entirely intuitive and it's not immediately clear where to find certain information. An onboarding guide would be useful. Review collected by and hosted on G2.com. What problems is zenloop solving and how is that benefiting you? I use Zenloop to systematically capture qualified customer feedback and directly derive optimizations. The structured feedback process helps to collect feedback at the same point of the customer journey and identify problems. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 inviteAI Translated ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") UA Verified User in Apparel & Fashion Mid-Market (51-1000 emp.) 11/27/2024 "Zenloop impresses us with its platform's ease of use." 4.5/5 What do you like best about zenloop? Intuitive UI, quick and straightforward setup of queries, and easy integration of the queries into our customer journeys make Zenloop a valuable tool in our CRM tech stack. Review collected by and hosted on G2.com. What do you dislike about zenloop? The customization options for queries could be more flexible to gain even more targeted insights. Additionally, the tool could become more versatile with sensible expansions, such as the integration of additional survey functionalities. Review collected by and hosted on G2.com. What problems is zenloop solving and how is that benefiting you? With Zenloop, we can efficiently integrate NPS queries into various touchpoints and journeys to capture customer feedback in a targeted manner. We also use the tool to better understand our customers' purchasing behavior at different points. It is our central digital feedback tool that goes beyond the mere collection of NPS and helps us make data-based decisions and sustainably increase customer satisfaction. Review collected by and hosted on G2.com. Show More 12/4/2024 Current UserValidated ReviewerSource: Organic HM Harshavardhan M. Mid-Market (51-1000 emp.) 10/26/2023 "Great experience to use Zenloop" 5/5 What do you like best about zenloop? The best thing I like about zen loop is we mostly give services but we don't know how customers feel about the services that where zenloop helped me a lot it is very easy to use and with the help of this I cam to know the feedback of the customers with great customer support. Review collected by and hosted on G2.com. What do you dislike about zenloop? As of now there is no dislikes because as I am exploring more about the product as of now it is good to use to know the feedback from customers Review collected by and hosted on G2.com. What problems is zenloop solving and how is that benefiting you? the problems that Zenloop solves are helps to know the reviews and feedback from customers and helps in rating of our services and give us ideas to implement the services with feedback from customer with great support Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite SB Shiva Kumar B. Mid-Market (51-1000 emp.) 10/25/2023 "Review on Zenloop" 5/5 What do you like best about zenloop? The best Thing I like about the Zenloop is the scope of users giving feedback on the services, based on their inputs and feedback we can make the changes and we can able to kmow How frequetly customers are using the servies by the team support. Review collected by and hosted on G2.com. What do you dislike about zenloop? When we talk about dislikes about Zenloop, I Just came to about it I need to learn and use more then I can able to say. Review collected by and hosted on G2.com. What problems is zenloop solving and how is that benefiting you? The problems is zenloop solving is like we use servieces but we don't know is it helpful or not where lack of feedback or customer support that's where this comes in. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite MB Madeleine B. CRM Manager Mid-Market (51-1000 emp.) 9/22/2021 "Great Solution & Company" 5/5 What do you like best about zenloop? Besides generating value for our customers, the user experience of zenloop is great! Zenloop is eager to improve the tool every day and also asks us for detailed feedback. If we need support, we quickly receive it. Review collected by and hosted on G2.com. What do you dislike about zenloop? Actually there is nothing that dislike about the solution or the service - zenloop is a really great company! Review collected by and hosted on G2.com. Recommendations to others considering zenloop: In comparison to other solutions the integration of zenloop is really easy. Review collected by and hosted on G2.com. What problems is zenloop solving and how is that benefiting you? We create customer insights at various touchpoints. Besides the NPS score, we also receive qualitative feedback from our customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Martin R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Martin R.") MR Martin R. Head of Loyalty Mid-Market (51-1000 emp.) 9/17/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "Powerful experience management platform!" 5/5 What do you like best about zenloop? With zenloop, it is super easy to gather essential insights on customers wishes and painpoints throughout the whole customer journey. Moreover, drivers for both loyalty and dissatisfaction are automatically identified which enables a quick reaction to issues and prioritization. zenloop is definitely a powerful tool to manage customer experience systematically! Review collected by and hosted on G2.com. What do you dislike about zenloop? It should be possible to structure the dashboard a little bit better but that's just a minor issue. Review collected by and hosted on G2.com. What problems is zenloop solving and how is that benefiting you? Optimization of numerous touchpoints and customer processes along the customer journey. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic JW Julia W. Head of Subscriptions and Customer Experience Mid-Market (51-1000 emp.) 9/16/2021 "Zenloop gives us a lot of opportunities" 4.5/5 What do you like best about zenloop? Very easy way to integrate the voice of customer into different touchpoints. Possibility to react to customer feedback (using promoters and preventing churn). Very helpful customer service - they give good and proactive advise. Review collected by and hosted on G2.com. What do you dislike about zenloop? The sentiment analysis is a very good feature but also has some limitations. Review collected by and hosted on G2.com. What problems is zenloop solving and how is that benefiting you? Analysing pain points. Increasing good reviews. Preventing customer churn. Measuring CX. Review collected by and hosted on G2.com. Show More 9/30/2021 Validated ReviewerSource: Organic ![Verified User in Sporting Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Sporting Goods") AS Verified User in Sporting Goods Mid-Market (51-1000 emp.) 9/16/2021 "Continuous improvement of the UX thanks to zenloop" 4.5/5 What do you like best about zenloop? Super fast feedback on our questions. Zenloop always comes up with new ideas and suggestions. Review collected by and hosted on G2.com. What do you dislike about zenloop? Personal acquaintance is rather difficult :D Review collected by and hosted on G2.com. What problems is zenloop solving and how is that benefiting you? Quick solution to problems identified from the customer's perspective. -\> Customer satisfaction can be increased super quickly this way. A compliment is also gladly received and boosts the motivation of our employees. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated GD Gloria D. executive assistant Small-Business (50 or fewer emp.) 8/29/2019 "Very Friendly, fast hands on company and service" 5/5 What do you like best about zenloop? Whenever I have a question, I can contact them directly and will get an answer in between a day. If there is a problem, they will work it out and find a solution! Review collected by and hosted on G2.com. What do you dislike about zenloop? we just had little problems adding zenloop to shopify but they worked out a great solution very far, so there is actually no dislike Review collected by and hosted on G2.com. What problems is zenloop solving and how is that benefiting you? We wanted to get a better overview of how we can increase our customer support. We are very close to our customers but still would have missed out a lot of problems we can no work on, just because of zenloop. Like problems with payment methods or long loading of the website, they didn't write about before. And the overviews with the different topics help me to sort it in subjects, which puts our customer service on next level. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SA Stefan A. Mid-Market (51-1000 emp.) 1/30/2020 "zenloop great experience" 5/5 What do you like best about zenloop? Zenloop increased our customer feedback from below 10% from previous surveys to currently around 30%. This helps us to better understand our customers and act on their feedback. Another thing to point out is the great team and fast set up. Review collected by and hosted on G2.com. What do you dislike about zenloop? At the moment we are quite statisfied with the product and service Review collected by and hosted on G2.com. Recommendations to others considering zenloop: I can only recommend zenloop and the zenloop team to everyone who seeks greater customer insigths in order to develop a better customer experience and reduce churn Review collected by and hosted on G2.com. What problems is zenloop solving and how is that benefiting you? We are trying to better understand our customers and reduce churn rates Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about zenloop? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about zenloop ](https://www.g2.com/products/zenloop/discussions/new) GU Guest User • Last activity about 2 years ago What is zenloop used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-zenloop-used-for) [ View all Discussions ](https://www.g2.com/products/zenloop/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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