--- title: zenloop Reviews meta\_title: 'zenloop Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 13 reviews by the users' company size, role or industry to find out how zenloop works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 13 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # zenloop Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by zenloop but has limited features. Are you part of the zenloop team? [Upgrade your plan](https://my.g2.com/zenloop/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! zenloop is an AI-powered Customer Experience Management Platform and leading NPS software designed for B2B and digital businesses to optimize every touchpoint across the customer journey. As a comprehensive customer feedback management tool, zenloop enables you to easily launch net promoter surveys, CSAT surveys, and customer satisfaction survey with its software to capture feedback online and offline. The zenloop SaaS solution automatically collects, analyzes, and clusters feedback using advanced AI, delivering actionable insights through intelligent feedback analysis. zenloop empowers teams to boost retention, loyalty, and enthusiasm by identifying key drivers, automating win-back and advocacy workflows, and closing the loop with customers. With seamless integrations and a user-friendly interface, zenloop transforms feedback into measurable improvements, making it the ideal customer feedback platform to drive ROI, innovation, and customer-centric growth. Unlike Feedback Management applications, zenloop doesn’t simply focus on gathering and analyzing feedback to display insights. zenloop allows their customers to automatically convert such insights directly into workflows that lead to improvements in product and processes, win-back programs for dissatisfied customers, and advocacy plans for satisfied loyal customers. With zenloop companies can: - Collect multichannel direct and indirect customer feedback, which is automatically analyzed to provide insights into key drivers (of both satisfaction and dissatisfaction) and customer expectations - Benchmark data with other companies in the same industry and locations - Set rules to automatically trigger workflows to react to negative feedback based on customer segments, stage, and industry-specific keywords mentioned - Set rules to automatically trigger workflows to react to positive feedback and involve satisfied customers in tailored advocacy programs - Define automatic action plans, manage workflows, stakeholders, and cross-functional project teams to address issues and drive customer-centric innovation after identifying elements that generate friction (either within your product or processes) - Close the loop with customers by keeping them up to date regarding the progress of transformation initiatives they triggered through feedback - Monitor and prove the actual ROI of CX initiatives based on the impact of innovation zenloop can be seamlessly integrated into solutions such as Salesforce, Zendesk, Emarsys and all other common CRM, ERP, e-commerce, or STS systems. The platform is designed to serve fully-digital young or well-established businesses at different stages of their customer-centric transformation as well as large corporations with several digital and non-digital touchpoints along the customer journey. Characterized by an extremely user-friendly interface, easy and fast implementation, the platform guarantees the highest standards in terms of compliance and security. * * * Seller [zenloop](https://www.g2.com/sellers/zenloop-a1e1e3f7-dfc3-482a-9b29-24fcb733780d) Discussions [zenloop Community](https://www.g2.com/products/zenloop/discuss) Languages Supported German, English, French, Italian, Dutch, Russian, Spanish Overview by Lisa Rentrop (zenloop GmbH) Show More ## Top-Rated Alternatives [ ![QuestionPro](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "QuestionPro") QuestionPro 4.5/5(1,150) ](https://www.g2.com/products/questionpro/reviews) [ ![SurveyMonkey](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SurveyMonkey") SurveyMonkey 4.4/5(23,900) ](https://www.g2.com/products/surveymonkey/reviews) [ ![AskNicely](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AskNicely") AskNicely 4.7/5(1,050) ](https://www.g2.com/products/asknicely/reviews) [ View All Alternatives ](https://www.g2.com/products/zenloop/competitors/alternatives) ## User Insights Average based on 13 real user reviews. [Log in to unlock pricing and user insights](/login) TC Tyler C. 2/3/2026 "Revolutionized Our Feedback Process with AI Precision" 3.5/5 What do you like best about zenloop? I really appreciate zenloop's AI-Powered Thematic & Sentiment Analysis, which is US-English optimized and specifically built for retail. This is crucial for getting high-quality and actionable insights. It's not just generic AI; it categorizes retail-specific themes without needing any custom setup. I also like how it segments insights by US regions and omnichannel touchpoints, which is very important for our business. The anomaly and trend alerts are awesome, as they allow us to address issues before they become big problems. The AI automates all the manual work of analyzing feedback, saving our team more than 10 hours a week. This consistent, unbiased theme tagging lets us focus on improving customer experience rather than getting bogged down in data collection. Also, the support team was incredibly helpful in overcoming small hurdles during the initial setup, especially in customizing integrations and resolving time-zone issues. Review collected by and hosted on G2.com. What do you dislike about zenloop? We can’t tag Intershop or marketplace customer profiles with zenloop sentiment/themes (e.g., “highly dissatisfied with shipping”) to personalize future experiences—our 360° customer profiles (Intershop + CRM) don’t include VoC data, missing a huge opportunity to tailor US shopper experiences (e.g., offering a discount to a customer who had a bad BOPIS experience). Enable customer profile sync (CCPA-compliant) between zenloop and US retail CRMs/commerce platforms—letting us append VoC sentiment/themes to customer profiles for personalized follow-up (e.g., a Salesforce email campaign for US shoppers with negative shipping feedback). Review collected by and hosted on G2.com. What problems is zenloop solving and how is that benefiting you? zenloop unifies all omnichannel CX data and replaces manual feedback analysis with AI-powered insights, saving 10+ hours a week and eliminating human bias. The AI captures real-time feedback, automatically tags themes, and alerts for issues, enabling better CX management. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite AV Adrian v. User Experience Designer & Project manager Enterprise (\> 1000 emp.) 8/16/2019 Business partner of the seller or seller's competitor, not included in G2 scores. "Pretty solid tool with potential" 4/5 What do you like best about zenloop? We had a pretty nice onboarding with the team of zenloop and are very satisfied with the cooperation so far. Especially because there is a direct and product-related exchange. It helps both sides to adapt and improve the tool together to the needs of the clients and customers. We look forward to further cooperation! Thank you. Review collected by and hosted on G2.com. What do you dislike about zenloop? Sometimes trouble with the performance and missing a user role manager. Review collected by and hosted on G2.com. What problems is zenloop solving and how is that benefiting you? Determination of the problem areas which are relevant for the customer. Measures are developed based on the numbers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about zenloop? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about zenloop ](https://www.g2.com/products/zenloop/discussions/new) GU Guest User • Last activity about 2 years ago What is zenloop used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-zenloop-used-for) [ View all Discussions ](https://www.g2.com/products/zenloop/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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