--- title: zenloop Reviews meta_title: 'zenloop Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 13 reviews by the users' company size, role or industry to find out how zenloop works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 13 scale: '5' date_modified: '2026-08-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # zenloop Reviews **Vendor:** zenloop **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 13 ## About zenloop zenloop is an AI-powered Customer Experience Management Platform and leading NPS software designed for B2B and digital businesses to optimize every touchpoint across the customer journey. As a comprehensive customer feedback management tool, zenloop enables you to easily launch net promoter surveys, CSAT surveys, and customer satisfaction survey with its software to capture feedback online and offline. The zenloop SaaS solution automatically collects, analyzes, and clusters feedback using advanced AI, delivering actionable insights through intelligent feedback analysis. zenloop empowers teams to boost retention, loyalty, and enthusiasm by identifying key drivers, automating win-back and advocacy workflows, and closing the loop with customers. With seamless integrations and a user-friendly interface, zenloop transforms feedback into measurable improvements, making it the ideal customer feedback platform to drive ROI, innovation, and customer-centric growth. Unlike Feedback Management applications, zenloop doesn’t simply focus on gathering and analyzing feedback to display insights. zenloop allows their customers to automatically convert such insights directly into workflows that lead to improvements in product and processes, win-back programs for dissatisfied customers, and advocacy plans for satisfied loyal customers. With zenloop companies can: - Collect multichannel direct and indirect customer feedback, which is automatically analyzed to provide insights into key drivers (of both satisfaction and dissatisfaction) and customer expectations - Benchmark data with other companies in the same industry and locations - Set rules to automatically trigger workflows to react to negative feedback based on customer segments, stage, and industry-specific keywords mentioned - Set rules to automatically trigger workflows to react to positive feedback and involve satisfied customers in tailored advocacy programs - Define automatic action plans, manage workflows, stakeholders, and cross-functional project teams to address issues and drive customer-centric innovation after identifying elements that generate friction (either within your product or processes) - Close the loop with customers by keeping them up to date regarding the progress of transformation initiatives they triggered through feedback - Monitor and prove the actual ROI of CX initiatives based on the impact of innovation zenloop can be seamlessly integrated into solutions such as Salesforce, Zendesk, Emarsys and all other common CRM, ERP, e-commerce, or STS systems. The platform is designed to serve fully-digital young or well-established businesses at different stages of their customer-centric transformation as well as large corporations with several digital and non-digital touchpoints along the customer journey. Characterized by an extremely user-friendly interface, easy and fast implementation, the platform guarantees the highest standards in terms of compliance and security. ## zenloop Pros & Cons **What users like:** - Users value the **AI-Powered Thematic & Sentiment Analysis** of zenloop for actionable insights tailored to retail needs. (2 reviews) - Users highly value zenloop's **excellent customer support** , which facilitates smooth setup and enhances the overall experience. (2 reviews) - Users find zenloop's system incredibly **easy to use** , enhancing insights while saving significant analysis time. (2 reviews) - Users value the **AI-Powered Thematic & Sentiment Analysis** from zenloop, enhancing insights and saving time significantly. (2 reviews) - Users love the **intuitive interface** of zenloop, praising its quick setup and seamless integration for enhanced customer journeys. (2 reviews) - Automation (1 reviews) - Customizability (1 reviews) - Customization (1 reviews) - Users value the **easy integrations** of Zenloop, enhancing their CRM workflows seamlessly and efficiently. (1 reviews) - Users find the **easy setup** of Zenloop to be a valuable addition to their CRM processes. (1 reviews) **What users dislike:** - Users feel that zenloop lacks **tagging features for customer profiles** , limiting personalized experiences and insights. (1 reviews) - Users find it challenging to handle **platform issues** as they can't personalize customer experiences effectively with zenloop. (1 reviews) - Users are frustrated by the **inability to tag customer profiles** in zenloop, limiting personalized experiences and follow-ups. (1 reviews) - Users struggle with **survey issues** as zenloop lacks integration for personalizing customer experiences based on feedback. (1 reviews) - Users face **syncing issues** with customer profiles in zenloop, limiting personalized experiences based on feedback data. (1 reviews) ## zenloop Reviews ### 1. Revolutionized Our Feedback Process with AI Precision **Rating:** 3.5/5.0 stars **Reviewed by:** Tyler C. **Reviewed Date:** February 03, 2026 **What do you like best about zenloop?** I really appreciate zenloop's AI-Powered Thematic & Sentiment Analysis, which is US-English optimized and specifically built for retail. This is crucial for getting high-quality and actionable insights. It's not just generic AI; it categorizes retail-specific themes without needing any custom setup. I also like how it segments insights by US regions and omnichannel touchpoints, which is very important for our business. The anomaly and trend alerts are awesome, as they allow us to address issues before they become big problems. The AI automates all the manual work of analyzing feedback, saving our team more than 10 hours a week. This consistent, unbiased theme tagging lets us focus on improving customer experience rather than getting bogged down in data collection. Also, the support team was incredibly helpful in overcoming small hurdles during the initial setup, especially in customizing integrations and resolving time-zone issues. **What do you dislike about zenloop?** We can’t tag Intershop or marketplace customer profiles with zenloop sentiment/themes (e.g., “highly dissatisfied with shipping”) to personalize future experiences—our 360° customer profiles (Intershop + CRM) don’t include VoC data, missing a huge opportunity to tailor US shopper experiences (e.g., offering a discount to a customer who had a bad BOPIS experience). Enable customer profile sync (CCPA-compliant) between zenloop and US retail CRMs/commerce platforms—letting us append VoC sentiment/themes to customer profiles for personalized follow-up (e.g., a Salesforce email campaign for US shoppers with negative shipping feedback). **What problems is zenloop solving and how is that benefiting you?** zenloop unifies all omnichannel CX data and replaces manual feedback analysis with AI-powered insights, saving 10+ hours a week and eliminating human bias. The AI captures real-time feedback, automatically tags themes, and alerts for issues, enabling better CX management. ### 2. Pretty solid tool with potential **Rating:** 4.0/5.0 stars **Reviewed by:** Adrian v. | User Experience Designer & Project manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2019 **What do you like best about zenloop?** We had a pretty nice onboarding with the team of zenloop and are very satisfied with the cooperation so far. Especially because there is a direct and product-related exchange. It helps both sides to adapt and improve the tool together to the needs of the clients and customers. We look forward to further cooperation! Thank you. **What do you dislike about zenloop?** Sometimes trouble with the performance and missing a user role manager. **What problems is zenloop solving and how is that benefiting you?** Determination of the problem areas which are relevant for the customer. Measures are developed based on the numbers. ## zenloop Discussions - [What is zenloop used for?](https://www.g2.com/discussions/what-is-zenloop-used-for) - 1 comment - [View zenloop pricing details and edition comparison](https://www.g2.com/products/zenloop/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+01%3A55%3A10+-0500&secure%5Bsession_id%5D=9359ab9f-78b3-4e4d-8a50-790b6d861af3&secure%5Btoken%5D=46020a96c5caf5a3528f54e7af0e1f47c36db49ecd5ac0bac7a148933f382cf4&format=llm_user) ## zenloop Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Survey Management** - Survey Builder - Customizable Questions - Templates - Survey Distribution - Mobile Survey - Site Intercept Survey - Pulse Surveys **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions - Customizable Branding - Knowledge Management - Workflow Management - Email Management - Feedback Management - Survey/Poll Management - Negative Feedback Management **Survey Customization** - Question Branching - Branding - Multimedia Support - Multilingual Surveys **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions - Collaboration Tools - Presentation Tools - Data Analysis Tools - Real-Time Data - Visual Analytics **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Multi-Language **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making - Dynamic Content **Additional Functionality** - Single Sign On - Phone Polling - Online Polling - Support Audio/Images/Video - Engagement Tracking - Question Library - Data Visualization - Survey/Poll Management - Generative AI - Word Clouds - Alerts/Notifications - AI Copilot - Customizable Fields - Template Management - Email Management - Interactive Content - Q&A Management - Surveys & Feedback - Activity Tracking - Feedback Management - API - Data Cleansing - Email Marketing - Data Security - Anonymous Feedback - URL Customization - Question Piping - Offline Response Collection - Activity Dashboard - NPS Survey Structure - Drag & Drop - Data Import/Export - Response Validation - Customer Segmentation - Response Quotas - Multi-Language - Sentiment Analysis - Email Reminders - Gamification - Randomization **Additional Functionality** - Real-Time Reporting - Drag & Drop - Surveys & Feedback - Dashboard - NPS Survey Structure - Customizable Forms - Visual Analytics - Data Visualization - Customer Segmentation - Tagging - Customer Journey Mapping - Text Analysis - Customizable Reports - Real-Time Notifications - Alerts/Notifications - Access Controls/Permissions - CRM - Multi-Channel Data Collection - Multi-Channel Communication - Customizable Fields - Real-Time Analytics - Predictive Analytics - Collaboration Tools - Sentiment Analysis - Trend Analysis - API - AI Copilot - Engagement Tracking - Customizable Templates - Reporting/Analytics ## Top zenloop Alternatives - [QuestionPro](https://www.g2.com/products/questionpro/reviews) - 4.5/5.0 (1,139 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,550 reviews) - [AskNicely](https://www.g2.com/products/asknicely/reviews) - 4.7/5.0 (1,029 reviews)