![Verified User in Furniture](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Furniture")
AF

Verified User in Furniture

Mid-Market (51-1000 emp.)

9/2/2019

"Helps getting valuable insights from the customer perspective"

4.5/5

What do you like best about zenloop?

Using labels you can determine if the amount of feedback regarding certain issues is increasing. So you know which issues to examine first.

I was really surprised how fast feedback and suggestions for improvement of the tool are realised. Moreover, Zenloop is constantly developing the tool. Review collected by and hosted on G2.com.

What do you dislike about zenloop?

It would be great to include a learning mechanism for the labels. Review collected by and hosted on G2.com.

What problems is zenloop solving and how is that benefiting you?

Until now, we're trying to find issues on the website with certain devices. The feedback on Zenloop also caused us to take a closer look at our payment methods and possible technical issues.

In future, we would also like to collect feedback about customer service contacts. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

See what 11 reviewers think of zenloop

4.7 out of 5 · Verified reviews from real users

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