--- title: Xurrent IMR Reviews meta\_title: 'Xurrent IMR Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 193 reviews by the users' company size, role or industry to find out how Xurrent IMR works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 193 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- ### Xurrent IMR Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Zenduty's **ease of use** exceptional, praising its simple implementation and intuitive interface. [(50 mentions)](https://www.g2.com/products/xurrent-imr/reviews?filters%5Bsentiment_snippet%5D=1204627&qs=pros-and-cons#reviews) Users appreciate the **easy handling of alerts** in Xurrent IMR, benefiting from effective communication and integration options. [(46 mentions)](https://www.g2.com/products/xurrent-imr/reviews?filters%5Bsentiment_snippet%5D=1204847&qs=pros-and-cons#reviews) Users appreciate the **seamless integrations** with various systems, enhancing functionality and user experience in Xurrent IMR. [(37 mentions)](https://www.g2.com/products/xurrent-imr/reviews?filters%5Bsentiment_snippet%5D=1204900&qs=pros-and-cons#reviews) Users commend the **excellent and responsive customer support** of Xurrent IMR, enhancing their overall experience. [(33 mentions)](https://www.g2.com/products/xurrent-imr/reviews?filters%5Bsentiment_snippet%5D=1205050&qs=pros-and-cons#reviews) Users value the **smooth and responsive UI** of Xurrent IMR, finding it simple and easy to use. [(32 mentions)](https://www.g2.com/products/xurrent-imr/reviews?filters%5Bsentiment_snippet%5D=1205523&qs=pros-and-cons#reviews) Users feel the **missing features** in the Xurrent IMR limit its capabilities and hinder a better experience. [(12 mentions)](https://www.g2.com/products/xurrent-imr/reviews?filters%5Bsentiment_snippet%5D=1204782&qs=pros-and-cons#reviews) Users face **notification issues** with Xurrent IMR, including spam calls and ungrouped alerts affecting user awareness and experience. [(12 mentions)](https://www.g2.com/products/xurrent-imr/reviews?filters%5Bsentiment_snippet%5D=1205012&qs=pros-and-cons#reviews) Users struggle with **scheduling issues** in Xurrent IMR, finding the interface unintuitive and unnecessarily complex. [(11 mentions)](https://www.g2.com/products/xurrent-imr/reviews?filters%5Bsentiment_snippet%5D=1204863&qs=pros-and-cons#reviews) Users find the **learning curve steep** , especially for those unfamiliar with incident management or the confusing interface. [(10 mentions)](https://www.g2.com/products/xurrent-imr/reviews?filters%5Bsentiment_snippet%5D=1204795&qs=pros-and-cons#reviews) Users note **feature issues** with navigation and automation, which hinder the overall user experience with Xurrent IMR. [(9 mentions)](https://www.g2.com/products/xurrent-imr/reviews?filters%5Bsentiment_snippet%5D=1204986&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Xurrent IMR ##### 1. Ease of Use Users find Zenduty's **ease of use** exceptional, praising its simple implementation and intuitive interface. [ See 50 mentions ](https://www.g2.com/products/xurrent-imr/reviews?filters%5Bsentiment_snippet%5D=1204627&qs=pros-and-cons#reviews) See Related User Reviews ![Dhavan R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dhavan R.") DR Dhavan R. Enterprise (\> 1000 emp.) 4.5/5 "Zenduty User Experience Review" What do you like about Xurrent IMR? - Zenduty is very userfriendly and easy to use. - Implementation process is very simple and easy. - All Incoming and Outgoing Integrations are easy ![Dhairya M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dhairya M.") DM Dhairya M. Enterprise (\> 1000 emp.) 5.0/5 "Alerting in a better way with seamless integrations" What do you like about Xurrent IMR? Alerting in a better way with seamless integrations ##### 2. Alert Management Users appreciate the **easy handling of alerts** in Xurrent IMR, benefiting from effective communication and integration options. [ See 46 mentions ](https://www.g2.com/products/xurrent-imr/reviews?filters%5Bsentiment_snippet%5D=1204847&qs=pros-and-cons#reviews) See Related User Reviews ![Kush S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kush S.") KS Kush S. Mid-Market (51-1000 emp.) 4.5/5 "Flawless Alerting and Outstanding Support with Zenduty" What do you like about Xurrent IMR? Our use case with Zenduty was to monitor alerts, receive calls, and trigger alarms for system failures. Zenduty performs this very well without any mi ![Rahul S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rahul S.") RS Rahul S. Enterprise (\> 1000 emp.) 4.5/5 "Excellent tool overall" What do you like about Xurrent IMR? The simplicity and yet the functional capability is outstanding. The alert configuration and integration is seamless. ##### 3. Integrations Users appreciate the **seamless integrations** with various systems, enhancing functionality and user experience in Xurrent IMR. [ See 37 mentions ](https://www.g2.com/products/xurrent-imr/reviews?filters%5Bsentiment_snippet%5D=1204900&qs=pros-and-cons#reviews) See Related User Reviews ![Durgesh S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Durgesh S.") DS Durgesh S. Mid-Market (51-1000 emp.) 4.5/5 "Best Incident Management Tool" What do you like about Xurrent IMR? Ease in adding Integrations with the desired Escalation Policy and Schedules. ![Pintraj K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pintraj K.") PK Pintraj K. Small-Business (50 or fewer emp.) 5.0/5 "Easy Setup and Integration, Free Version Has Call/SMS Limit" What do you like about Xurrent IMR? It was easy to setup and use we can clearly see the incident and we can integrate with multiple third party app ass well ##### 4. Customer Support Users commend the **excellent and responsive customer support** of Xurrent IMR, enhancing their overall experience. [ See 33 mentions ](https://www.g2.com/products/xurrent-imr/reviews?filters%5Bsentiment_snippet%5D=1205050&qs=pros-and-cons#reviews) See Related User Reviews ![Dhavan R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dhavan R.") DR Dhavan R. Enterprise (\> 1000 emp.) 4.5/5 "Zenduty User Experience Review" What do you like about Xurrent IMR? - Zenduty is very userfriendly and easy to use. - Implementation process is very simple and easy. - All Incoming and Outgoing Integrations are easy ![Kush S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kush S.") KS Kush S. Mid-Market (51-1000 emp.) 4.5/5 "Flawless Alerting and Outstanding Support with Zenduty" What do you like about Xurrent IMR? Our use case with Zenduty was to monitor alerts, receive calls, and trigger alarms for system failures. Zenduty performs this very well without any mi ##### 5. User Interface Users value the **smooth and responsive UI** of Xurrent IMR, finding it simple and easy to use. [ See 32 mentions ](https://www.g2.com/products/xurrent-imr/reviews?filters%5Bsentiment_snippet%5D=1205523&qs=pros-and-cons#reviews) See Related User Reviews ![Dhairya M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dhairya M.") DM Dhairya M. Enterprise (\> 1000 emp.) 5.0/5 "Alerting in a better way with seamless integrations" What do you like about Xurrent IMR? Alerting in a better way with seamless integrations ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Great tool, Simple but Effective UX" What do you like about Xurrent IMR? RCAs, MTTA, MTTR is good and insightful. ### 5 Cons or Disadvantages of Xurrent IMR ##### 1. Missing Features Users feel the **missing features** in the Xurrent IMR limit its capabilities and hinder a better experience. [ See 12 mentions ](https://www.g2.com/products/xurrent-imr/reviews?filters%5Bsentiment_snippet%5D=1204782&qs=pros-and-cons#reviews) See Related User Reviews ![Durgesh S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Durgesh S.") DS Durgesh S. Mid-Market (51-1000 emp.) 4.5/5 "Best Incident Management Tool" What do you dislike about Xurrent IMR? We haven't faced any issues with Zenduty (Xurrent IMR) yet. But they can provide the feature of duplicating EP across teams. ![Shahid H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shahid H.") SH Shahid H. Mid-Market (51-1000 emp.) 3.5/5 "Quick SMS and call setup and Incident and escalation details are available on the Incident page" What do you dislike about Xurrent IMR? Maintaining schedules is difficult, and the UI does not seem user-friendly. ##### 2. Notification Issues Users face **notification issues** with Xurrent IMR, including spam calls and ungrouped alerts affecting user awareness and experience. [ See 12 mentions ](https://www.g2.com/products/xurrent-imr/reviews?filters%5Bsentiment_snippet%5D=1205012&qs=pros-and-cons#reviews) See Related User Reviews ![Afnan A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Afnan A.") AA Afnan A. Mid-Market (51-1000 emp.) 5.0/5 "Awesome , Alert handling never felt this easy" What do you dislike about Xurrent IMR? The fewer option for the notification sounds ![Aswin A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aswin A.") AA Aswin A. Mid-Market (51-1000 emp.) 3.5/5 "Best experience ever" What do you dislike about Xurrent IMR? Concurrent alerting which overrides even system sound settings. ##### 3. Scheduling Issues Users struggle with **scheduling issues** in Xurrent IMR, finding the interface unintuitive and unnecessarily complex. [ See 11 mentions ](https://www.g2.com/products/xurrent-imr/reviews?filters%5Bsentiment_snippet%5D=1204863&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 2.5/5 "Awareness" What do you dislike about Xurrent IMR? setting up shift schedules in not perfect, it is a bit hidden and overwrites are tedious ![Shahid H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shahid H.") SH Shahid H. Mid-Market (51-1000 emp.) 3.5/5 "Quick SMS and call setup and Incident and escalation details are available on the Incident page" What do you dislike about Xurrent IMR? Maintaining schedules is difficult, and the UI does not seem user-friendly. ##### 4. Learning Curve Users find the **learning curve steep** , especially for those unfamiliar with incident management or the confusing interface. [ See 10 mentions ](https://www.g2.com/products/xurrent-imr/reviews?filters%5Bsentiment_snippet%5D=1204795&qs=pros-and-cons#reviews) See Related User Reviews ![Naveen V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Naveen V.") NV Naveen V. Mid-Market (51-1000 emp.) 4.5/5 "Mastering Incident Management: A Journey with Zenduty" What do you dislike about Xurrent IMR? One potential downside of Zenduty could be its learning curve for new users, particularly those unfamiliar with incident management processes and term ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Decent interface, good documentation for integrations, does what's necessary" What do you dislike about Xurrent IMR? It can take a bit to get use to the interface and find where to export your on-call calendar ##### 5. Feature Issues Users note **feature issues** with navigation and automation, which hinder the overall user experience with Xurrent IMR. [ See 9 mentions ](https://www.g2.com/products/xurrent-imr/reviews?filters%5Bsentiment_snippet%5D=1204986&qs=pros-and-cons#reviews) See Related User Reviews ![Viswanatha K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Viswanatha K.") VK Viswanatha K. Mid-Market (51-1000 emp.) 5.0/5 "Short & Sweet" What do you dislike about Xurrent IMR? One improvement I can suggest is grouping incidents based on tags. Additionally, when users need reports such as the top incidents for the day, week, ![Aayush N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aayush N.") AN Aayush N. Enterprise (\> 1000 emp.) 5.0/5 "Good." What do you dislike about Xurrent IMR? The web UI isn't always as smooth or intuitive, especially when you're under pressure during an incident. Navigating escalations or editing services m AS Abhishek S. Data Engineer Enterprise (\> 1000 emp.) 7/21/2026 "Fast, Reliable Alerting with Smooth Shift Rotations in Xurrent IMR (Zenduty)" 4.5/5 What do you like best about Xurrent IMR? Previous Response: We use Xurrent IMR (Zenduty) as our primary alerting mechanism, and its shift rotation feature has been particularly valuable for managing on-call responsibilities efficiently. As our organization was involved in the FIFA World Cup 2026, having a reliable and responsive alerting system became critical. The platform’s speed and escalation capabilities proved highly effective. We configured an IVR-based alerting process that immediately calls the assigned L1 engineer when an incident occurs. If the L1 engineer does not respond, the alert is automatically escalated to the L2 and then the L3 engineers, ensuring that critical incidents are addressed without unnecessary delay. Review collected by and hosted on G2.com. What do you dislike about Xurrent IMR? Previous Response: As of now nothing, we get almost all our requirements fullfilled with current tool. Review collected by and hosted on G2.com. What problems is Xurrent IMR solving and how is that benefiting you? So earlier we had to find the person who was on SWAT and he was then informed about the alert. After IMR integration the on call person was notified immediately whenever the alert rang. Review collected by and hosted on G2.com. Show More 8/3/2026 Current UserValidated ReviewerSource: Organic ![Hatim B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hatim B.") HB Hatim B. DevOps Engineer Mid-Market (51-1000 emp.) 6/2/2026 "Streamlined Incident Management with Great GCP Integration and Support" 4/5 What do you like best about Xurrent IMR? What I like best about Xurrent IMR is its ability to streamline incident management and response processes in a very organized and efficient way. The platform provides excellent visibility into incidents, making it easier for teams to track, prioritize, and resolve issues quickly. Its intuitive interface reduces the learning curve, while the automation capabilities help minimize manual effort and improve response times. I also appreciate the detailed reporting and audit trails, which make it easier to analyze incidents and drive continuous improvement. Overall, Xurrent IMR helps improve operational efficiency, collaboration, and service reliability across teams. integration with GCP is also very good best pricing overall when searched simillar products support is also quick and reliable Review collected by and hosted on G2.com. What do you dislike about Xurrent IMR? The user interface could be more modern, and some advanced configurations require a bit of a learning curve for new users. Review collected by and hosted on G2.com. What problems is Xurrent IMR solving and how is that benefiting you? Xurrent IMR helps us manage and resolve incidents more efficiently by providing better visibility, tracking, and collaboration across teams. This has reduced response times, improved operational reliability, and helped us maintain smoother day-to-day operations. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Raghav A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raghav A.") RA Raghav A. DevOps Engineer Mid-Market (51-1000 emp.) 5/27/2026 "Reliable Core Alerting, but Integrations and Customization Need Work" 2.5/5 What do you like best about Xurrent IMR? We’ve been using Xurrent mainly for incident alerting and on-call management, somewhat similar to PagerDuty. Overall, the platform is reliable for receiving alerts, and the UI/UX is definitely one of its stronger points — the interface feels modern, clean, and easy to navigate compared to many traditional ITSM tools. From an integrations perspective, there’s still room for improvement. Connecting with newer MCP servers, AI tooling, and DevOps agents was more challenging than expected. We especially struggled while trying to integrate with our DevOps agent workflows. The payloads being sent also contain limited contextual information, which reduces flexibility for automation and troubleshooting. Performance-wise, alert delivery itself has been stable and timely, so we haven’t faced major issues with missed alerts. However, advanced conditional alerting, templating, and customization capabilities feel limited right now. For teams with more complex routing or automation requirements, this can become restrictive. Support and onboarding have been positive overall. The support team is responsive and helpful whenever issues are raised, which definitely improves the experience. On the AI/intelligence side, the current capabilities still feel fairly basic. AI-driven insights, automation intelligence, and contextual recommendations are not yet at the level we expected, especially compared to newer AI-first operational platforms. Overall, Xurrent works well for core alerting use cases and offers a good user experience, but it could improve significantly in integrations, alert customization, and AI-driven intelligence to better support modern DevOps environments. Pricing wise it is good, compared to other competitors, but again that is coming on the cost of less features others are offering. Review collected by and hosted on G2.com. What do you dislike about Xurrent IMR? One area where Xurrent could improve is outbound integrations and alert customization capabilities. While using outgoing webhooks, we noticed that important attributes like alert priority are missing from the payload. This limits the ability to build richer automations and makes downstream integrations less effective for incident routing and escalation workflows. We also faced challenges with the Slack integration. Features like postmortem updates and incident communication do not fully support Slack thread-based workflows, which creates fragmentation in discussions and makes collaboration harder during active incidents. Another limitation is the lack of advanced conditional alerting and incident segregation. Currently, we are unable to properly group or route alerts into incidents based on custom conditional statements or logic. For teams handling large alert volumes, this can create operational noise and increase manual effort for incident management. It would be helpful if Xurrent enhanced webhook payload customization, added stronger Slack thread support, and introduced more flexible conditional rules for alert grouping and routing. These improvements would significantly improve automation, reduce operational overhead, and make the platform more effective for modern DevOps and SRE workflows. Review collected by and hosted on G2.com. What problems is Xurrent IMR solving and how is that benefiting you? Before using Xurrent, we were handling incident notifications and on-call alerting through a mix of manual processes and multiple disconnected tools. It was difficult to maintain visibility across incidents, and the response process was inconsistent, especially during high-priority production issues. After implementing Xurrent, we were able to centralize alert management and improve incident visibility for the team. The platform helped us streamline alert delivery and reduce the chances of missing critical notifications. The UI also made it easier for engineers and support teams to quickly understand incident status and ongoing actions. One of the biggest improvements was having a more structured incident workflow compared to our previous setup. Instead of manually coordinating alerts and escalations, alerts now reach the right teams faster, which has improved response coordination during outages and operational incidents. That said, while Xurrent solved the core alerting and incident management problems for us, we still see limitations around advanced automation, conditional routing, and AI-driven insights. For organizations with simpler or mid-level incident management requirements, the platform works well, but more advanced DevOps workflows may require additional customization or external tooling. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 7/21/2026 "Reliable Incident Alerting with Excellent ChatOps Integration" 4.5/5 What do you like best about Xurrent IMR? What stands out most about Xurrent IMR is its intuitive UI/UX and smooth integration with our ChatOps workflow (Slack). Alerts are routed reliably without creating excessive noise. The Sera AI incident summarization feature is a massive time-saver for catching up on ongoing incident updates without needing to scroll through hundreds of messages. Review collected by and hosted on G2.com. What do you dislike about Xurrent IMR? While core alerting works well, reporting options and post-mortem template customization could be improved. Exporting post-incident reports into external tools like Confluence still requires some manual formatting. Review collected by and hosted on G2.com. What problems is Xurrent IMR solving and how is that benefiting you? It streamlines our incident response process while improving overall system reliability and platform performance. Before Xurrent IMR, scattered alerts caused delays and noise. Now, it routes alerts directly to on-call engineers in real time, reducing our MTTA and MTTR significantly. The high performance and reliability of the alerting system—along with AI summarization—allow us to catch performance bottlenecks faster, minimize downtime, and maximize ROI. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Dhavan R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dhavan R.") DR Dhavan R. Software Engineer II Enterprise (\> 1000 emp.) 8/21/2024 "Zenduty User Experience Review" 4.5/5 What do you like best about Xurrent IMR? - Zenduty is very userfriendly and easy to use. - Implementation process is very simple and easy. - All Incoming and Outgoing Integrations are easy to setup. - Zenduty customer support is best in the business. Review collected by and hosted on G2.com. What do you dislike about Xurrent IMR? - Stakeholder template should be editable from Teams. - Incidents should have a criteria to clear before resolving. Review collected by and hosted on G2.com. What problems is Xurrent IMR solving and how is that benefiting you? Streamlining our Incident Management and Alerting for Critical Applications. Previously all alerts were recieved on mail which were easy to miss. With Zenduty we have eliminated the risk of missing business critical alerts as alerts can now be received directly to Engineers via Calls, SMS, Push Notifications, etc. Review collected by and hosted on G2.com. Show More Response from Alka Gupta of Xurrent IMR [Editedit](https://www.g2.com/survey_responses/xurrent-imr-review-10030923/official_response/edit) Hi Dhavan, We're glad to hear that you find Zenduty user-friendly and easy to use. Our goal is to make incident management and alerting as seamless as possible. 7/21/2026 Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Spandan D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Spandan D.") SD Spandan D. DevOps Engineer Mid-Market (51-1000 emp.) 7/17/2026 "Awesome Integrations and Strong Features with Xurrent IMR" 5/5 What do you like best about Xurrent IMR? The integration of Xurrent IMR with software like Grafana, Teams, etc. is awesome, and the overall features are really good as well. Yes!! I would recommend Zenduty to everyone. Review collected by and hosted on G2.com. What do you dislike about Xurrent IMR? The app isn’t very informative, at least compared to the Web UI. Review collected by and hosted on G2.com. What problems is Xurrent IMR solving and how is that benefiting you? It is solving a lot a issues in my company, previously we didn't had any Incident management software/tool because of which it was getting harder to maintain the incidents and also no one was taking the ownership of the incidents previously but we have configured it very smoothly and now the incidents gets automatically assigned to the on-call person. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 4/27/2026 "Intuitive UI with strong features, but some features needs improvement" 4/5 What do you like best about Xurrent IMR? we have been using Xurrent IMR(Zenduty) for incident management, alert management and oncall schedules we have it hooked up with our alerting and observability tools like sentry, the integration is very easy and straightforward. We also use it to manage our oncall schedules we have created different teams and it also have a oncall schedule feature using which we can predefine oncall schedules for any given time and it automatically rotates and put the right person on their oncall turn It also provides great analytics into alerts and incidents with ton of filtering options like service level, teams, users etc. metrics like MTTR and MTTD are very helpful we use it retrospect into our service health meetings. Their mobile app is also great with pretty minimal and simple UX, one thing i love is the push notifications from their mobile app which can be interacted with to acknowledge or resolve the issue/alert without even opening their dashboard or acknowledging via phone call. Postmorterm is a great feature that i really like and use very frequently it provides central place to write and track RCAs of the issues and keep it linked with the issue, instead of have to track and manage them separately. onboarding to this tool was also very straightaway as it's readily available as a integration in tools like sentry Review collected by and hosted on G2.com. What do you dislike about Xurrent IMR? Overall it works great and does the job but one issue i have noticed is for merging incidents in current UX a modal opens up and we have to search for incident to merge but for us that search API times out and i am unable proceed further, maybe this issue is specific to our org as number of alerts/incidents could be higher, but nonetheless this should be fixed. i also have a suggestion on the UX of this flow, instead of opening a modal and have to merge incident one by one, we should be able to select multiple incidents as checkbox on the incident page itself and merge them together at once Review collected by and hosted on G2.com. What problems is Xurrent IMR solving and how is that benefiting you? we have been using Xurrent IMR(Zenduty) for incident management, alert management and oncall schedules we have it hooked up with our alerting and observability tools like sentry, the integration is very easy and straightforward. We also use it to manage our oncall schedules we have created different teams and it also have a oncall schedule feature using which we can predefine oncall schedules for any given time and it automatically rotates and put the right person on their oncall turn It also provides great analytics into alerts and incidents with ton of filtering options like service level, teams, users etc. metrics like MTTR and MTTD are very helpful we use it retrospect into our service health meetings. Their mobile app is also great with pretty minimal and simple UX, one thing i love is the push notifications from their mobile app which can be interacted with to acknowledge or resolve the issue/alert without even opening their dashboard or acknowledging via phone call. Postmorterm is a great feature that i really like and use very frequently it provides central place to write and track RCAs of the issues and keep it linked with the issue, instead of have to track and manage them separately. onboarding to this tool was also very straightaway as it's readily available as a integration in tools like sentry Review collected by and hosted on G2.com. Show More 6/16/2026 Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Aditya g.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aditya g.") AG Aditya g. Full Stack Java Developer Defense & Space Enterprise (\> 1000 emp.) 5/26/2026 "Clear Incident Metrics and Powerful Reporting with Xurrent IMR" 4.5/5 What do you like best about Xurrent IMR? The best thing about Xurrent IMR is that it provides a clear view on incidents & operational metrics. It helps teams track issues very easily, efficiently and improves interaction between multiple stakeholders. This makes it easier to identify bottlenecks or common problems very fastly. The dashboard & reporting features are very useful for monitoring performance and making data driven decisions. Review collected by and hosted on G2.com. What do you dislike about Xurrent IMR? One thing I don’t like about Xurrent IMR is the UI and workflows which are not very descriptive feels complex, especially for new users who has no idea about tool. Some actions require you to navigate between multiple screens which are duplicate and can slow down day-to-day operation. Performance problems can occur when you are working with large datasets or generating large reports. Review collected by and hosted on G2.com. What problems is Xurrent IMR solving and how is that benefiting you? One platform for centralised incident management system and operational reporting Helps to track, monitor incidents in real-time Provides greater understanding of system health and how we improve the performs Supports easy intraction between teams while addressing problems Helps quickly identify dupicate issues, repeating issues and bottlenecks Delivers valuable dashboards and metrics to aid in decision making Enhances response time and overall operational efficiency Facilitates accountability via transparent ownership and actions Enables more effective planning and continuous improvement through historical data analysis Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 5/26/2026 "Intuitive, Affordable Incident Management with Standout AI and Integrations" 5/5 What do you like best about Xurrent IMR? Here's what I'd appreciate most about Zenduty/Xurrent IMR: UI / UX I really like how intuitive the interface feels overall — it's user-friendly and makes incident management straightforward. That said, I've noticed some friction points. When I dive deeper into configuration, simple tasks require multiple configuration steps, which frustrated me initially. I also experienced occasional UI sluggishness that breaks the flow. But once I got over the learning curve, I found myself navigating pretty efficiently. Integrations This is honestly my favorite part. Having over 150 tools integrated seamlessly means I don't have to context-switch between platforms. I can centralize everything in one place, which saves me serious time and mental energy during incidents. Performance I'm genuinely impressed with how fast we respond now. The platform reduces downtime by 50-90%, and I can feel the difference in my day-to-day work. Real-time alerts get to me reliably, so I'm not scrambling to find out about issues after they've already spiraled. Pricing / ROI The free tier is generous enough that I could test everything before committing. At $6/user/month for the Starter plan, it's affordable for my small team. My only gripe? Critical post-incident features like postmortems and SLAs require the $25/user/month Enterprise plan — I wish those weren't locked behind the premium tier. Support / Onboarding I appreciated how smooth my onboarding was. The support team made it easy and helped me find features for my specific needs. That made a big difference in getting up and running quickly. AI / Intelligence This is honestly transformative for my workflow. The AI reduces alert noise by up to 80% — I went from being bombarded with false alarms to only seeing actionable alerts. I can analyze incident trends and identify which services need more attention, so I'm now proactive instead of reactive. Solid, affordable incident management tool with impressive AI. The integrations and analytics are my MVPs. I just wish the workflow automation were smoother and key features weren't gated behind premium pricing. Review collected by and hosted on G2.com. What do you dislike about Xurrent IMR? Here's what frustrates me about Zenduty/Xurrent IMR: UI / UX While it's generally user-friendly, I found that simple tasks require multiple configuration steps, and it feels unnecessarily convoluted. I also experience occasional UI sluggishness that's annoying when I'm trying to quickly respond to an incident. And honestly, there's a noticeable learning curve for new users — I wasted time figuring things out that should've been more obvious. Integrations While there are 150+ integrations, I wish the platform better documented which ones work best. Some integrations feel half-baked, and I've had to manually configure workarounds that should've been built-in. Performance My main frustration here is the search functionality. When I'm backtracking through incidents, the search results can mix multiple incidents, making it harder to quickly pinpoint a specific incident by keyword or ID. This is a real productivity killer during post-mortems. Pricing / ROI I'm genuinely annoyed by the feature gatekeeping. Key features like Single Sign-On, advanced alert suppression, and the Incident Command System are only available on Growth at $16/month, and critical post-incident features like postmortems and incident SLAs require the $25/user/month plan. It feels like I'm paying extra for features that should be standard. The free tier is nice, but you quickly realize it's missing essential capabilities. Support / Onboarding Once I got past initial onboarding, I found myself on my own more than I'd like. Documentation could be more comprehensive, and I've hit walls where I needed support but responses weren't as quick as I needed during critical moments. AI / Intelligence The AI is great at reducing noise, but workflow automation feels limited. I expected more intelligent automation — like automatic remediation suggestions or predictive alerting. Right now it's mostly about filtering noise, not proactively solving problems. Schedule Management Transparency This is a big one for me — the platform lacks transparency in schedule management, with no activity logs or override history. When something goes wrong with on-call rotations, I can't easily trace back what happened or who made changes. That's frustrating from an accountability and audit perspective. Overall good foundational platform, but it feels like it's charging premium prices for features that competitors include standard. The automation story is underwhelming, and the lack of transparency in critical areas (schedules, audit logs) makes me hesitant to fully trust it at scale. Review collected by and hosted on G2.com. What problems is Xurrent IMR solving and how is that benefiting you? Problems It's Solving For Me: Alert Fatigue & Missed Incidents Xurrent IMR helps solve the problem of missed or delayed incident management through proper escalation and tracking. Before using it, I was drowning in alerts — half of them were noise, and I'd miss the critical ones buried in the chaos. Now the AI suppresses duplicate and low-priority alerts, reducing alert noise by up to 80%, so I actually see what matters. Slow Response Times I used to waste precious minutes figuring out who should handle what incident. The platform reduces downtime by 50-90% because my team can now respond instantly with proper routing, escalation policies, and on-call rotations built in. No more "who's on call?" confusion during a crisis. Fragmented On-Call Management By consolidating alerts and integrations, I've eliminated the need to juggle multiple tools during an incident. Everything is in one place, so I'm not context-switching between Slack, PagerDuty, Jira, and five other platforms. How I'm Benefiting: Better Sleep — Reliable, intelligent notifications mean I actually trust the alerts I receive. No more waking up to false alarms or missing real ones. Faster Resolution — Improved MTTA/MTTR means less downtime and less stress. What used to take 30 minutes to respond to now takes 5. Data-Driven Improvements — I can analyze incidents to track trends — which days, services, or shifts experience more issues — identify what went wrong, and determine areas that need improvement. I'm no longer just fighting fires; I'm preventing them. Team Sanity — My team is less burnt out because they're not overloaded with meaningless alerts and can actually focus on real problems. The intelligent context lets me zero in on the root cause in seconds. Cost Savings — Less downtime = less revenue loss and fewer frustrated customers. That ROI alone makes the subscription worth it, even with the feature gatekeeping. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Sanat C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sanat C.") SC Sanat C. Backend Engineer Mid-Market (51-1000 emp.) 8/3/2026 "Precise, Easy-to-Configure Alerts" 4/5 What do you like best about Xurrent IMR? Alerts are precise and accurate, and they’re easy to configure and adjust when changes are needed. Integration with platforms like Datadog is smooth as well. Review collected by and hosted on G2.com. What do you dislike about Xurrent IMR? I ran into a few bugs when I tried to change the alert sound. At times, I wasn’t able to change it. Review collected by and hosted on G2.com. What problems is Xurrent IMR solving and how is that benefiting you? State-of-the-art alert mechanisms are very important for the microservices I work on. Since it’s a fintech company, we often need to act fast and act right. Review collected by and hosted on G2.com. 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