--- title: Xurrent IMR Reviews meta_title: 'Xurrent IMR Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 193 reviews by the users' company size, role or industry to find out how Xurrent IMR works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 193 scale: '5' date_modified: '2026-08-07' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Xurrent IMR Reviews **Vendor:** Xurrent **Category:** [Incident Management Software](https://www.g2.com/categories/incident-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 193 ## About Xurrent IMR Xurrent IMR (Incident Management and Response) is an end-to-end platform designed to help infrastructure and support teams manage the full incident response lifecycle — from the first alert to the final post-mortem. Built for speed, clarity, and operational accountability, it gives on-call teams the structure they need to respond decisively when systems fail. At its core, Xurrent IMR brings together alert correlation, on-call scheduling, task delegation, and SLA compliance into a single, unified workflow. Rather than stitching together multiple point solutions, teams get a coherent system that handles every stage of incident response without context-switching. Key capabilities include: Intelligent alert routing and correlation: Custom routing rules and alert context surface the right information at the right time, helping teams accelerate root cause analysis and reduce noise. On-call management with escalation policies: Fully customizable schedules and escalation chains ensure incidents are acknowledged and resolved within SLA thresholds, with no gaps in coverage. Incident roles, task templates, and playbooks: Structured delegation frameworks reduce chaos during high-severity events, ensuring every team member knows their responsibilities before an incident strikes. Response automation: Automated workflows enable self-healing system behaviors, reducing mean time to resolution and minimizing manual intervention for recurring failure patterns. Advanced analytics and reporting: Team, service, and user-level reporting gives engineering and operations leaders the visibility to measure performance, identify gaps, and continuously improve. Xurrent IMR integrates with 150+ monitoring, observability, and ticketing tools — including Datadog, Prometheus, PagerDuty, Splunk, Jira, ServiceNow, Grafana, New Relic, and AWS CloudWatch — making it compatible with the stacks modern infrastructure teams already rely on. Whether managing a distributed engineering organization or a lean operations team, Xurrent IMR provides the coordination layer that turns reactive firefighting into a repeatable, measurable discipline. ## Xurrent IMR Pros & Cons **What users like:** - Users find Zenduty's **ease of use** exceptional, praising its simple implementation and intuitive interface. (50 reviews) - Users appreciate the **easy handling of alerts** in Xurrent IMR, benefiting from effective communication and integration options. (46 reviews) - Users appreciate the **seamless integrations** with various systems, enhancing functionality and user experience in Xurrent IMR. (37 reviews) - Users commend the **excellent and responsive customer support** of Xurrent IMR, enhancing their overall experience. (33 reviews) - Users value the **smooth and responsive UI** of Xurrent IMR, finding it simple and easy to use. (32 reviews) - Easy Setup (22 reviews) - Users love the **intuitive design** of Xurrent IMR, praising its ease of use and helpful features for newcomers. (22 reviews) - Easy Integrations (20 reviews) - Features (15 reviews) - Slack Integration (15 reviews) **What users dislike:** - Users feel the **missing features** in the Xurrent IMR limit its capabilities and hinder a better experience. (12 reviews) - Users face **notification issues** with Xurrent IMR, including spam calls and ungrouped alerts affecting user awareness and experience. (12 reviews) - Users struggle with **scheduling issues** in Xurrent IMR, finding the interface unintuitive and unnecessarily complex. (11 reviews) - Users find the **learning curve steep** , especially for those unfamiliar with incident management or the confusing interface. (10 reviews) - Users note **feature issues** with navigation and automation, which hinder the overall user experience with Xurrent IMR. (9 reviews) - Users find the **limited features** of Xurrent IMR restrict their ability to analyze performance and manage incidents effectively. (9 reviews) - Confusion (7 reviews) - Users note **integration issues** with certain third-party tools, which can complicate their overall experience with Xurrent IMR. (7 reviews) - Insufficient Information (6 reviews) - Users feel the **limited customization** options hinder the potential of the Xurrent IMR, impacting overall user experience. (5 reviews) ## Xurrent IMR Reviews ### 1. Easy to use with many customisations available in app **Rating:** 4.5/5.0 stars **Reviewed by:** Suraj V. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2024 **What do you like best about Xurrent IMR?** It has many plugins using which you can integrate your external system to Zenduty in case of failures, like Sentry-ZD, Cloudwatch-ZD, etc. The integration is seamless and there are several options to alert user via different modes like in-app, phone call, email, etc. Their support team is also super quick and helpful in answering questions and doubts. Implementation wise as well, it's easy to implement with different integrations available. **What do you dislike about Xurrent IMR?** No downsides found until now. I think its a pretty good app. **What problems is Xurrent IMR solving and how is that benefiting you?** We use Zenduty for alerting purposes in case a software system goes down. **Official Response from Alka Gupta:** > We're glad to hear that you find Zenduty easy to use and that our support team has been helpful. Thank you for your positive feedback! ### 2. Great Mobile App **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew M. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Xurrent IMR?** The mobile app is far less complex than competitors such as pagerduty, with the relevant detail immediately visible without having to click on additional info screens. Super reliable system and reasonably priced. **What do you dislike about Xurrent IMR?** Some of the integrations can be challenging - example with Zabbix. **What problems is Xurrent IMR solving and how is that benefiting you?** We have several disparate sources for alerts, and Zenduty brings these all together in one location. This means that we don't have to be staring at several dashboards 24/7 in order to be aware of issues when they occur. ### 3. Better and cheaper version of Pagerduty **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Xurrent IMR?** The UX, log-in experience, and account set-up. **What do you dislike about Xurrent IMR?** Nothing to say at the moment. I've been using it for the past 3 weeks after migrating from Pagerduty. **What problems is Xurrent IMR solving and how is that benefiting you?** Alert team members of critical issues. The UI makes it easy to set up rotations and create overrides. ### 4. Zenduty is essential for a company **Rating:** 5.0/5.0 stars **Reviewed by:** Mohit K. | SDE, Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Xurrent IMR?** Although i like many features of Zenduty but my favourite thing is how it manages oncall issues **What do you dislike about Xurrent IMR?** There is nothing to dislike about it, but it isn't easy to other people on call. **What problems is Xurrent IMR solving and how is that benefiting you?** it is solving oncall issues and it is benefitting me as an SDE. ### 5. User-Friendly and Efficient, with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Xurrent IMR?** We use Zenduty daily, and it has become an essential tool for our team's incident management and collaboration. Setting up Zenduty was a breeze, with minimal downtime and hassle. The platform's user-friendly interface and clear documentation made it easy to get started quickly. I appreciate the intuitive User Interface (UI) of Zenduty, which makes it easy to navigate and use. The platform's simplicity allows for seamless integration and efficient management of our operations. **What do you dislike about Xurrent IMR?** While Zenduty excels in many areas, there are a few features that could be improved. Specifically: 1. A simplified UI version for basic P0 use cases would be beneficial for smaller teams or users with limited requirements. 2. The ability to permanently acknowledge or temporarily acknowledge alerts for a specified duration (e.g., 1 hour, 24 hours) on a per-alert basis would enhance flexibility and customization. 3. While the documentation is good, there were instances where we needed more prompt support. Expanding customer support channels or providing more comprehensive resources would be beneficial. **What problems is Xurrent IMR solving and how is that benefiting you?** Zenduty has been a game-changer for our team, tackling headaches like chaotic incident management, information overload, and manual processes that were sucking up too much time. By simplifying incident management, keeping communication tidy, automating tedious tasks, and providing a clear view of what's happening, Zenduty helps us respond faster, work together seamlessly, and make smarter decisions. This means we can focus on the big stuff, get more done, and drive real results. **Official Response from Alka Gupta:** > Thank you for your feedback on Zenduty. We're pleased to hear that you find our platform user-friendly and efficient. ### 6. Writing review for zenduty **Rating:** 4.5/5.0 stars **Reviewed by:** Rohit S. | Software Engineer, Education Management, Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Xurrent IMR?** For me I like below points which are best about zenduty: 1. Robust Incident Management Zenduty excels in providing robust incident management features. It allows teams to efficiently track, manage, and resolve incidents. The platform supports customizable workflows and automation, ensuring that incidents are routed to the right people at the right time. 2. Real-Time Alerts and Notifications One of the standout features of Zenduty is its real-time alerting system. It supports multiple channels, including SMS, email, phone calls, and push notifications, ensuring that team members are promptly notified of any incidents. This flexibility helps in reducing response times and improving overall incident resolution efficiency. 3. Integration Capabilities Zenduty integrates seamlessly with a wide range of tools commonly used by DevOps and IT teams, such as monitoring tools (Datadog, New Relic), communication platforms (Slack, Microsoft Teams), and ticketing systems (Jira, ServiceNow). This integration capability allows for a more cohesive and streamlined workflow, as teams can manage incidents within their existing toolsets. 4. On-Call Management The platform offers comprehensive on-call management features, including scheduling, rotations, and escalations. These features help ensure that there is always someone available to respond to incidents, and that escalations happen smoothly when necessary. 5. Analytics and Reporting Zenduty provides detailed analytics and reporting functionalities, enabling teams to gain insights into their incident response processes. This data can be used to identify bottlenecks, improve response times, and enhance overall team performance. 6. Ease of Use The user interface of Zenduty is intuitive and user-friendly, making it easy for teams to adopt and start using the platform quickly. The ease of navigation and clear presentation of information helps in minimizing the learning curve. 7. Reliability and Performance Zenduty is known for its reliability and high performance. The platform ensures that alerts are delivered promptly and that the system remains operational even under high loads, which is crucial for incident management. 8. Customer Support Zenduty provides excellent customer support, with responsive and knowledgeable support staff available to assist with any issues or questions. This level of support helps teams to quickly resolve any challenges they might face while using the platform. **What do you dislike about Xurrent IMR?** For me I dislike below points which are downsides about zenduty: Complexity and Learning Curve: Steep Learning Curve: Some users find Zenduty’s interface and functionality to be complex, requiring significant time to learn and navigate effectively. This can be a barrier for new users or teams looking to implement the tool quickly. Onboarding: The initial setup and onboarding process can be cumbersome, especially for teams that are not already familiar with incident management tools. User Interface Issues: User Interface (UI) Design: While functional, the UI is sometimes criticized for being cluttered or not intuitive enough, making it challenging to find and use certain features efficiently. Customization Limitations: There are reports that the level of customization available in the UI is limited, which can be a drawback for users who need a highly tailored incident management setup. Notification Management: Notification Overload: Some users report issues with managing notifications effectively. It can be difficult to balance the volume and importance of notifications, leading to potential alert fatigue. Customization of Alerts: While Zenduty offers customization options, some users feel that configuring alerts to meet specific needs can be more complex than necessary. Integration Challenges: Integration Issues: Although Zenduty supports numerous integrations, some users have encountered difficulties in setting up and maintaining these integrations. This can be a significant drawback for teams relying on seamless connectivity with other tools. Limited Native Integrations: In some cases, users have noted that Zenduty lacks native integrations with certain tools they consider essential, requiring additional workarounds or third-party solutions. Performance and Reliability: Performance Lags: There are occasional reports of performance issues, such as lags or slow response times, particularly during high-traffic periods or when handling multiple incidents simultaneously. Reliability Concerns: Some users have experienced reliability issues, such as system downtimes or glitches, which can undermine trust in the tool’s ability to manage critical incidents. Customer Support: Support Quality: Feedback on Zenduty’s customer support is mixed. Some users find the support responsive and helpful, while others feel that response times and the quality of support could be improved. Documentation: The documentation provided can be insufficient or not detailed enough for resolving complex issues, leading to frustration during troubleshooting. Pricing: Cost: While Zenduty is often praised for its feature set, some users feel that the pricing is high relative to competitors, especially for smaller teams or startups with limited budgets. Value for Money: There are opinions that the cost does not always correlate well with the value provided, particularly when users encounter the above-mentioned issues. **What problems is Xurrent IMR solving and how is that benefiting you?** As a user of Zenduty, I have experienced firsthand the transformative impact it has on incident management and response. Here’s a detailed review of how Zenduty addresses critical challenges and the substantial benefits it offers: Solving Key Problems 1. Incident Response Coordination Zenduty excels at centralizing incident management, providing a unified platform that streamlines the coordination of incident response. Before using Zenduty, our team struggled with chaotic and inefficient communication across different tools and channels. Now, with everything in one place, collaboration is seamless, and incidents are tracked and resolved much more effectively. 2. Alert Fatigue One of the most significant issues we faced was alert fatigue. With Zenduty’s intelligent alert routing and deduplication, the flood of non-critical and redundant alerts has been reduced drastically. This ensures that only relevant and actionable alerts reach our team, significantly improving our focus and reducing stress. 3. On-call Management Managing on-call schedules manually was a source of constant headaches and errors. Zenduty’s automated scheduling, rotations, and escalations have been a game-changer. It ensures fair distribution of on-call duties, minimizes human errors, and reduces the stress associated with manual management. 4. Incident Resolution Time Prolonged incident resolution times used to lead to significant downtime and customer dissatisfaction. Zenduty has greatly improved our incident resolution times by providing real-time visibility and actionable insights. Integrated tools help us detect, acknowledge, and resolve issues faster than ever before. 5. Post-Incident Analysis Previously, our lack of detailed post-incident analysis hindered our ability to learn from past issues. Zenduty’s comprehensive post-mortem capabilities have changed that. We can now analyze incidents thoroughly, identify root causes, and implement measures to prevent future occurrences. **Official Response from Alka Gupta:** > Thank you for sharing how Zenduty has benefited you by solving critical challenges such as incident response coordination, alert fatigue, on-call management, incident resolution time, and post-incident analysis. We're committed to providing a platform that helps teams effectively manage incidents and improve overall performance. Your insights will help us continue to deliver value to our users. ### 7. Amazing experience with this Incident Management Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about Xurrent IMR?** Zenduty's user experience is great. It is very lightweight and the mobile app itself is able to deliver to the expectation. The ability to seemlessly integrate various tools for alerting is beyond par and easy to setup as well. **What do you dislike about Xurrent IMR?** Perhaps a regular account review would be better as the zenduty team could suggest the best practices and also customers can get familiar with new features. **What problems is Xurrent IMR solving and how is that benefiting you?** Whenever an incident occurs, we already had a couple of notification pipeline in place. However, it was observed at various points, that the text based notifications are not often sufficient. So, with Zenduty, we were able to solve the call-based notifications and escalations features in case the on-calll engineers misses the alerts. **Official Response from Alka Gupta:** > Thank you for sharing your positive experience with Zenduty's Incident Management Tool! We're glad to hear that our lightweight user experience and seamless integration capabilities have been beneficial for your team. We will definitely consider your suggestion for regular account reviews to keep our customers informed about new features and best practices. ### 8. Competitive Incident Management Tool with Complex UI **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2024 **What do you like best about Xurrent IMR?** I find Zenduty app better in terms of notification it provides to oncall. I normally dislike calls on any incident manager tool, so I normally prefer to disable them and Zenduty app provides better alerting with UI to acknowledge. **What do you dislike about Xurrent IMR?** Web UI is usable, but its still not user friendly. I sometimes find it hard to navigating through feature, For eg. Snoozing or Silenting an alert. Though it depends user to user. Also, there should be proper contact edit feature, not add them **What problems is Xurrent IMR solving and how is that benefiting you?** Alerting on major/minor application incidents **Official Response from Alka Gupta:** > We're happy to hear that our notification system is meeting your needs. We value your input on the web UI and will strive to make it more intuitive for all users. ### 9. A product for resolving all your on call issues **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Xurrent IMR?** The easy integrations, features, quick alerting, and open API integrations. Our teams use it daily without any complaints. We migrated from PagerDuty and their team is amazing to support customers like us. **What do you dislike about Xurrent IMR?** I would like a better UI with dark mode and less verbose content **What problems is Xurrent IMR solving and how is that benefiting you?** on-call, alerting and monitoring incidents in real time ### 10. One of the best alerts systems **Rating:** 5.0/5.0 stars **Reviewed by:** Pintraj K. | Devops / Infosec, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2024 **What do you like best about Xurrent IMR?** the incidents triggering and sending the alerts through various integration like email, slack, msteams, phone etc **What do you dislike about Xurrent IMR?** As on now there are no dislikes when comparing to pagerduty **What problems is Xurrent IMR solving and how is that benefiting you?** As said it was best incident management tool for Artichture and meanwhile we can configure it to the sentry alerts as well where we can create a incident based on sentry alarams **Official Response from Alka Gupta:** > Thank you for sharing your positive experience with our incident triggering and alert integration. We're thrilled to hear that you find it beneficial. ### 11. Simple Incident Management Platform **Rating:** 3.5/5.0 stars **Reviewed by:** Ovik V. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Xurrent IMR?** It's easy to set up and configure. Cheap comparing to other services. Provides few different pricing plans. Free plan available. Easy to integration with most of the services we are using. Integrations work well. **What do you dislike about Xurrent IMR?** First thing I don't like - it seems not support mobile calls to a lot of countries: our team geo-distributed and we have engineers in Kyrgystan, Armenia, Kazakhstan and Russia - and all of these countries are not fully supported. Seems only countries from "gold billion" fully supported. Second thing - Escalation Policy logic is pretty streighforward and thus doesn't provide enough flexibility to configured complex logic: like set a team on schedule and rotate within that team (like if member #1 will not react then go to next and so) or if we don't want immediate escalation - I don't see an option to skip it at all. Free plan is super limited - almost unusable. **What problems is Xurrent IMR solving and how is that benefiting you?** For us - escalation during incidents is a main expectation. Few times we faced incidents and our folks are not able to reach technical personnel, so we decided to bring some process and service to solve such issues. **Official Response from Alka Gupta:** > Thank you for sharing your positive experience with us, Ovik. We appreciate your feedback about the limitations of mobile call support in certain countries and the constraints of the free plan. We are committed to enhancing our platform and will take your comments into account as we continue to evolve and improve our service. ### 12. Zenduty - the incident response tool **Rating:** 5.0/5.0 stars **Reviewed by:** Nikhil P. | Senior Incident Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2024 **What do you like best about Xurrent IMR?** We were looking for an alternative to the incident response tool that we were using in our organisation. Zenduty was a great replacement both in terms of the ease of migration and the cost savings benefits.The interface of the Zenduty dashboard is very user friendly and simple. There are a lot of self help documents provided by the Zenduty team. Coming from an incident management team, Zenduty is one of the most day to day use tools for us. Zenduty support is prompt. Team is responsive. **What do you dislike about Xurrent IMR?** The Zenduty application is currently sending redundant information with the alerts firing. This can be optimised is what I heard last from the Zenduty team so there is not much to dislike per se about Zenduty. **What problems is Xurrent IMR solving and how is that benefiting you?** Zenduty is effectively and promptly alerting the incident managmet and the service owner teams during an incident. It helps with early detection of the issue which further helps with faster resolution. **Official Response from Alka Gupta:** > Hey thanks for the review Nikhil! We're glad to hear that Zenduty has been a great replacement for your previous incident response tool and that you find our interface user-friendly. ### 13. easy to use and very flexible as integartion to different tools is easy **Rating:** 4.5/5.0 stars **Reviewed by:** Diwakar R. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2024 **What do you like best about Xurrent IMR?** What I like best about Zenduty is how it simplifies incident management. It brings all communication and actions related to incidents into one place, making it easy for our team to collaborate and respond quickly. The integration with other tools is seamless, and the automation features help us resolve issues faster. Plus, the analytics and reporting capabilities allow us to learn from past incidents and continuously improve our processes. Overall, Zenduty makes managing incidents a lot more efficient and less stressful. **What do you dislike about Xurrent IMR?** Simplifying the onboarding process and providing more intuitive guidance could make the platform even more user-friendly. Overall, while Zenduty offers great functionality, there is room for improvement in terms of usability and ease of setup. and feature for addition of integation of tools can be so that we can attached altogether as rn need to add individually in services. **What problems is Xurrent IMR solving and how is that benefiting you?** Zenduty centralizes incident management, streamlining communication and actions, which benefits by saving time and reducing errors. Additionally, its alert management and automation features ensure quick response times and minimize downtime, enhancing service reliability. **Official Response from Alka Gupta:** > Thank you for sharing your positive experience with Zenduty, Diwakar! We're glad to hear that our incident management, collaboration, and integration features are helping your team respond quickly and efficiently. We appreciate your feedback and will continue to work on improving the platform's usability and onboarding process. ### 14. DataInsights Review for ZenDuty **Rating:** 5.0/5.0 stars **Reviewed by:** Rahul B. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2024 **What do you like best about Xurrent IMR?** The software is clean and user friendly. Provides various contact methods. Flexibility to add multiple teams, escalation policies and integration services. Supports all common tool integrations. **What do you dislike about Xurrent IMR?** Nothing so far. We have just started using it, but not expecting any big downvote from experience till now. **What problems is Xurrent IMR solving and how is that benefiting you?** It solves following problems for us: 1. Easy on call rotation management 2. Acts as agregator for all alarms and alerts across various tools 3. Single account to manage multiple on call teams and schedules 4. Easy incident management on fingertips **Official Response from Alka Gupta:** > Hi Rahul, We're thrilled to hear that you find Zenduty clean, user-friendly, and flexible. We're glad to provide various contact methods and support common tool integrations. Thank you for sharing your positive experience! ### 15. top notch.!! **Rating:** 5.0/5.0 stars **Reviewed by:** Rohit S. | Senior Devops, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2024 **What do you like best about Xurrent IMR?** The UI, UX ease of use even for a new user. Short videos and docs in each step to understand the feature and its optimized usage. A quick and robust customer support within a Chat reach in business hours and promt reply to queris off business hours via email **What do you dislike about Xurrent IMR?** Nothing in specific, but there is always room for improvement in all the aspects. **What problems is Xurrent IMR solving and how is that benefiting you?** Being an ecommerce site, service uptime plays a crucial role. Receving alerts regulary with multiple options for notifications makes an On-call Person feel more confident. **Official Response from Alka Gupta:** > Hey Rohit, Yayy, thank you for amazing feedback. We are constantly working on improving all aspects of Zenduty to provide the best experience for our customers. ### 16. Best free pager service available **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Xurrent IMR?** We use the free service to alert us during off hours and rotate through our staff. **What do you dislike about Xurrent IMR?** The free service is limited in features. **What problems is Xurrent IMR solving and how is that benefiting you?** Off hours pager service. ### 17. Incredibly reliable and very efficient platform to manage production services. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 27, 2025 **What do you like best about Xurrent IMR?** Its interface is user-friendly. Also the app is very smooth **What do you dislike about Xurrent IMR?** Nothing to dislike. Maybe they could improve on their app navigations **What problems is Xurrent IMR solving and how is that benefiting you?** Any and all incidents that occur on production for my company's app. ### 18. A truly helpful tool - Zenduty **Rating:** 4.5/5.0 stars **Reviewed by:** Sakshi R. | Product Development Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Xurrent IMR?** Zenduty is incredibly user-friendly, allowing teams to navigate and utilize its features with ease. It supports a wide range of functionalities, from real-time alerts to detailed analytics, covering all aspects of incident management. Additionally, its seamless integration with various tools and services, ease of implementation, and great customer support ensure a streamlined workflow and frequent use. **What do you dislike about Xurrent IMR?** There's little to dislike about Zenduty, but some features could benefit from increased automation. Automating repetitive tasks would enhance efficiency and reduce the likelihood of human error. **What problems is Xurrent IMR solving and how is that benefiting you?** Keeping track of alerts. **Official Response from Alka Gupta:** > Thanks for the review Sakshi, we're glad to hear that you find Zenduty user-friendly and appreciate its wide range of functionalities and seamless integrations. We're constantly working on improving our platform, and your feedback on increasing automation is duly noted. ### 19. User friendly UI wrapped with many sophisticated essential features **Rating:** 4.0/5.0 stars **Reviewed by:** Satya P. | DevOps Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Xurrent IMR?** Incident management system and seggragetion of workload among a team. Also very fast good customer support **What do you dislike about Xurrent IMR?** Nothing as such faced, but getting used to such large features takes time **What problems is Xurrent IMR solving and how is that benefiting you?** Managing and tracking action items for alerts **Official Response from Alka Gupta:** > Hi Satya, Thank you for your feedback! We understand that getting used to large features can take time, and we appreciate your patience as you explore the full potential of Zenduty. ### 20. The mobile app is fluid and reliable. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Xurrent IMR?** I like the mobile app because it alerts me immediately if there is a problem with one of our nodes. Even with a slow mobile data network, the reliability remains consistent. Additionally, the shifting schedule feature for our staff is amazing. **What do you dislike about Xurrent IMR?** The only thing I don't like is the alert sound, as it is the same sound used for national or local disaster alerts. This can be confusing and alarming, especially during non-emergency situations. It would be beneficial to have a distinct and customizable alert tone specifically for the app. **What problems is Xurrent IMR solving and how is that benefiting you?** The reliability of its mobile app is impressive. Even when you step away from your desk for a short break or a call of nature, the app ensures you receive timely alerts, regardless of a slow mobile data connection. This consistent performance makes the app an indispensable tool, allowing you to depend on it for immediate notifications and peace of mind. **Official Response from Alka Gupta:** > We're glad to hear that you find our mobile app fluid and reliable, and that it provides immediate alerts for any issues with your nodes. We understand your concern about the alert sound and will take it into consideration for future updates. Thank you for your feedback! ### 21. Zenduty is Our Go-To Tool for Streamlined Incident Management **Rating:** 5.0/5.0 stars **Reviewed by:** Shahin K. | President, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Xurrent IMR?** I've been using Zenduty for a while now, and it has truly transformed the way our team handles incident management. The real-time notifications are a game-changer, ensuring that the right people are alerted immediately when something goes wrong. The on-call scheduling and escalation policies are super flexible and easy to set up, which has significantly reduced our response times. One of my favorite things about Zenduty is how well it integrates with all the other tools we use. It feels like the central hub for our incident response, bringing everything together seamlessly. The interface is intuitive, and we’ve been able to customize workflows to fit our specific needs perfectly. The detailed analytics and reporting have been incredibly valuable for us, helping us identify trends and continuously improve our processes. Overall, Zenduty has helped us streamline our incident management, reduce downtime, and ultimately deliver better service. If you're looking for a reliable and efficient incident management platform, I highly recommend giving Zenduty a try! **What do you dislike about Xurrent IMR?** Cost tends to be on the higher side and to get everything you need to be on the highest plans. I also had some issues with the connectors but their support was able to resolve the issues quickly. **What problems is Xurrent IMR solving and how is that benefiting you?** Zenduty is solving our biggest headache: slow incident responses and messy management. With its real-time alerts, easy on-call scheduling, and smooth integration with our tools, we're able to tackle issues fast. It's cut down our response times and downtime, making our work much smoother and our service way better. **Official Response from Alka Gupta:** > Hey Shahin, we're super stoked to see your positive review. Thank you for sharing your experience with us! We understand the importance of cost and are continuously working to provide competitive pricing while delivering top-notch features and support. We're glad our support team was able to quickly resolve any connector issues you encountered. Your feedback is invaluable as we strive to continuously improve our platform. ### 22. Zenduty API review **Rating:** 3.0/5.0 stars **Reviewed by:** Nehalramsurya B. | Enterprise (> 1000 emp.) **Reviewed Date:** April 17, 2024 **What do you like best about Xurrent IMR?** Its user experience and intuitive UI, makes the experience super smooth mostly. **What do you dislike about Xurrent IMR?** The Rest API documents provided are not very descriptive. 1. The APIs provided could be in a usable format like curl command with the headers and auth etc and for other code snippets like python like how we have it in Postman. 2. Output response is provided but in what scenarios what output we can expect like some examples. This is because there are not a lot of forums to discuss Zenduty APIs and it becomes a little difficult to do the debugging. UI for updating the schedules are not very friendly. **What problems is Xurrent IMR solving and how is that benefiting you?** It is helping us to resolve incidents quickly and we have a couple of integrations on top of Zenduty to trigger automations etc. **Official Response from Alka Gupta:** > We're glad to hear that you find our user experience and UI intuitive. We appreciate your feedback on the Rest API documentation and will work on making it more descriptive and user-friendly, including providing usable code snippets and examples of output responses. We understand the importance of easy debugging and will strive to improve the UI for updating schedules. Thank you for sharing how Zenduty is helping you resolve incidents quickly and enabling integrations for automations. ### 23. Great incident management tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Xurrent IMR?** The platform is a strong competitorin the market with competitive pricing and a great user interface. The platform has a prompt customer support which makes it highly user friendly. It can easily integrate processes which makes it highly valuable to the overall offering. **What do you dislike about Xurrent IMR?** The platform still lacks a few features like dark mode, font options, layouts which can be customised. Such options will enhance the functioning of the platform. **What problems is Xurrent IMR solving and how is that benefiting you?** The platform has great incident management skills and easy integration abilities with tools like Slack which ensures smooth workflow. This empowers teams to work with efficiency, diagnose problems easily enhancing system reliability. **Official Response from Alka Gupta:** > We appreciate your feedback on the features you'd like to see, such as dark mode, font options, and customizable layouts. We're constantly working on improving our platform and will take your suggestions into consideration. ### 24. The best incident management tool in a budget :) **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2024 **What do you like best about Xurrent IMR?** Pricing, features, and user interface/user experience are all competitive strengths. The platform is easily integrated and offers quick customer support, making it user-friendly. Its ability to simplify complex processes and its impressive mobile app further enhance its value proposition. **What do you dislike about Xurrent IMR?** Nothing as of now, but would love to have themes and dark mode **What problems is Xurrent IMR solving and how is that benefiting you?** The platform boasts robust incident management and alerting capabilities, ensuring swift responses to critical issues. Seamless integrations with popular tools like Slack and NewRelic streamline workflows and provide real-time visibility into system performance. This combination of features empowers teams to collaborate effectively, diagnose problems efficiently, and minimize downtime. **Official Response from Alka Gupta:** > Thank you for your positive review! We're glad to hear that you find Zenduty's pricing, features, and user interface competitive and user-friendly. We'll definitely take your suggestion for themes and dark mode into consideration for future improvements. It's great to hear that our incident management and alerting capabilities, as well as integrations with popular tools, are helping your team collaborate effectively and minimize downtime. ### 25. Excellent Incident Management Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Prasanna R. | Founding Member, Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2024 **What do you like best about Xurrent IMR?** Excellent incident management tool with a lot more than basic features in place already that continues to improve. Solid team that is following a startup friendly approach in building a world-class product. **What do you dislike about Xurrent IMR?** We were early adopters and as expected ran into some rough edges initially. Credit to the Zenduty team; Practically all of the issues we faced or feature requests we had have been addressed over time. **What problems is Xurrent IMR solving and how is that benefiting you?** Zenduty helps drive excellence in our engineering culture - ownership, accountability, visibility around incidents to be specific. **Official Response from Alka Gupta:** > Hey Prasanna, thanks a lot for dropping in your review. We're committed to providing a world-class product and are grateful for your support as early adopters. We will continue to prioritize improvements and address any issues or feature requests that arise. ### 26. Very easy onboarding **Rating:** 4.5/5.0 stars **Reviewed by:** Paul T. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2024 **What do you like best about Xurrent IMR?** It was so easy to get started and seemed to suggest all the things I needed **What do you dislike about Xurrent IMR?** It's a bit hard to find the specifics about which features are included on which subscription level **What problems is Xurrent IMR solving and how is that benefiting you?** We need good on-call escalation in order to meet our support SLA. **Official Response from Alka Gupta:** > Thank you for sharing your experience! We understand the importance of clear subscription features and are working on making this information more accessible. We appreciate your input as we strive to improve our service. ### 27. Real-time incident resolution, configurable and reliable alerts. **Rating:** 4.5/5.0 stars **Reviewed by:** Hassam L. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2024 **What do you like best about Xurrent IMR?** Good customizable scaling, optimization of alerts with advanced configurations as required very useful for users, can be scheduled periodically is very tidy software, the data are quick and easy to understand for any analyst. It streamlines the entire process and provides excellent advice with a complete and committed technical support, the updates are excellent, you feel that at all times you are working in automatic, incident resolution assured, multiple integrations. **What do you dislike about Xurrent IMR?** Few communication channels, the only viable option is integration with Slack, the interface is a bit confusing at first hard to adapt to, need some demos for a full understanding of what I was working on. **What problems is Xurrent IMR solving and how is that benefiting you?** We invest in this service to be able to solve incidents related to our company in real time, more explicitly the alerts it provides to solve problems in our IT department, the tickets are of great help and the monitoring is well directed, it optimizes the solutions, which saves us a lot of time and expenses. **Official Response from Alka Gupta:** > Hey Hassam, Thank you for the detailed feedback! We're glad to hear that you find Zenduty's real-time incident resolution and configurable alerts useful for your IT department. ### 28. Streamlined Incident Management with Zenduty **Rating:** 5.0/5.0 stars **Reviewed by:** Aryan S. | Co-Founder & CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about Xurrent IMR?** After using Zenduty for almost a year, I'm genuinely impressed. Its seamless integration with our existing systems is a major plus – it's like it was tailor-made for our setup. The interface is user-friendly; I got the hang of it quickly, and the custom alerts are spot on, cutting down on unnecessary noise. The real-time collaboration in incident war rooms makes a big difference in how we handle crises. While I navigated a learning curve at the start, it wasn't too steep. More integrations would be great, but even now, Zenduty feels like a reliable partner in managing IT incidents. Overall, it's streamlined our processes and made incident management much more manageable. **What do you dislike about Xurrent IMR?** One aspect of Zenduty that I find limiting is the feature set available in the starter pack. While the basics are covered, the scope of functionalities offered at this level seems somewhat restricted. This limitation sometimes hinders the full potential of incident management and response that might be achievable with a more comprehensive feature set. **What problems is Xurrent IMR solving and how is that benefiting you?** Zenduty is solving a critical issue for us: ensuring timely and reliable alerts about the status of our services deployed at client sites. Before Zenduty, we relied on email notifications for these alerts, but they were often overlooked, especially during non-work hours. This posed a significant challenge in responding promptly to service issues, potentially impacting our client satisfaction and service reliability. With Zenduty, we receive immediate call alerts that are hard to miss. This shift from email to direct call alerts has dramatically improved our response times. We're now much more efficient in addressing any service issues that arise, regardless of the hour. This improvement has not only enhanced our team's ability to manage and resolve incidents effectively but also has had a positive impact on our client relationships and the overall trust in our services. The benefit of using Zenduty for us is clear: more reliable incident management and a significant reduction in response delays, ensuring continuous and quality service to our clients. **Official Response from Alka Gupta:** > Hey thanks a lot for the review, Aryan! We're thrilled to hear that Zenduty's seamless integration, user-friendly interface, and custom alerts have streamlined your incident management processes. We're constantly working on adding more integrations to further enhance our platform's capabilities. ### 29. Zenduty used as our incident management tool **Rating:** 5.0/5.0 stars **Reviewed by:** Bangarraju K. | SRE/DevOps, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2024 **What do you like best about Xurrent IMR?** Best web Ui and Ux which makes the on call person to easily find and adopt during oncall for managing incidents **What do you dislike about Xurrent IMR?** Improvements on the ios app may be and also the mtta and mttr calculation **What problems is Xurrent IMR solving and how is that benefiting you?** we get alerts which we configured in our alert manager and we use it to manage and solve the incidents we get here **Official Response from Alka Gupta:** > Hi Bangarraju, We appreciate your input. Our goal is to provide a platform that helps you efficiently manage and solve incidents. We're actively working on enhancing our iOS app and refining the MTTA and MTTR calculation to better serve your needs. ### 30. Manage incidents, schedule real-time alerts for your benefit. **Rating:** 4.5/5.0 stars **Reviewed by:** Zuber B. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2024 **What do you like best about Xurrent IMR?** Highlights the alerts and incidents panels with simple configurations and competitive prices, I have access to more than 70 integrations, I highlight the integration with Slack is amazing. It fully supports the Android operating system, iOS, among others, which makes it very versatile as it is available for any device. Incident guides are fully customizable, and are very useful to train all IT staff involved. Good communication with the support team at all times. Within the platform, they also add very complete and didactic incident manuals. **What do you dislike about Xurrent IMR?** The tool from the beginning I did not like how it integrates with Microsoft Teams. Scaling with many limitations compared to other services, initially I found the interface confusing, but with time and training we managed to improve the implementation. The mobile application goes very well, but I find flaws in the alerts for incidents, I hope for future updates. **What problems is Xurrent IMR solving and how is that benefiting you?** We hired them because we needed an alert system for complex situations of events that were out of our hands, thanks to ticketing we have been able to provide end-to-end solutions. We have been able to delegate tasks to our IT department very effectively. Communications have improved since we have been using the software for alerting and incident reporting. **Official Response from Alka Gupta:** > Hey Zuber, thank you for sharing your positive experience with Zenduty. We're thrilled that you find our alert and incident panels easy to configure and that you appreciate the competitive pricing and wide range of integrations, including the seamless integration with Slack. We're also glad to hear that our incident guides have been helpful in training your IT staff. ### 31. Being oncall, zenduty makes my life easier! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2024 **What do you like best about Xurrent IMR?** The best thing that I liked about Zenduty is its UI and end-user experience. UI is very clean and easy to find things. Another major thing was integration with a lot of services AWS Cloudwatch, Webhooks, APIs, etc. Implementation in our Organisation was also very smooth. I/We use it very frequently to monitor the alerts, ack, and resolve them. The Zenduty team is very supportive and they are open to any sort of discussions/features. Slack integration is superb and I love it. It works event with very less network connection. Payloads passed in slack gives a detailed view as well so that we can see what's the issue from slack itself. **What do you dislike about Xurrent IMR?** Nothing major as such. All is good from the Zenduty app. **What problems is Xurrent IMR solving and how is that benefiting you?** Slack integrations are helping a lot in tracking the alerts, viewing details even without going to the app when network is low. **Official Response from Alka Gupta:** > We're delighted to hear that Zenduty has been helpful in monitoring alerts and resolving them. Our team is committed to providing a seamless user experience and we're glad to know that our Slack integration has been beneficial for tracking alerts, even with low network connections. Thank you for your positive feedback! ### 32. Empowering Teams with Seamless Incident Management **Rating:** 4.0/5.0 stars **Reviewed by:** Anuj G. | Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2024 **What do you like best about Xurrent IMR?** What users love most about Zenduty is its easy customization for alerts, smooth integration with existing tools, and simple on-call scheduling. The platform's user-friendly interface and mobile app make managing incidents a breeze from anywhere. Plus, Zenduty's top-notch customer support ensures quick help whenever it's needed. In short, Zenduty simplifies incident management, helping teams minimize downtime and work together smoothly. **What do you dislike about Xurrent IMR?** Some users have found Zenduty to have a learning curve, particularly during initial setup. Others have expressed a desire for more advanced reporting features and have encountered challenges with certain integrations. **What problems is Xurrent IMR solving and how is that benefiting you?** Zenduty simplifies incident management by streamlining alerting, facilitating efficient on-call scheduling, and promoting collaboration among team members. It provides improved visibility into ongoing incidents and offers scalability and customization to suit varying needs. By addressing these challenges, Zenduty helps teams minimize downtime, enhance operational efficiency, and deliver better service to customers. **Official Response from Alka Gupta:** > Thank you for sharing your feedback, Anuj. We understand the importance of continuous improvement and are working to make the initial setup process more intuitive. We're also taking note of the requests for more advanced reporting features and smoother integrations to enhance the overall user experience. ### 33. The best alert tool available for messaging **Rating:** 4.5/5.0 stars **Reviewed by:** Admer C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Xurrent IMR?** It is a platform that manages the incidents that is composed with a very effective alarm system that is responsible for monitoring all database through messaging to attack the problems in the most effective way, has a very dedicated technical support which is important for this type of tool that are multichannel. **What do you dislike about Xurrent IMR?** So far we not had any problems with this tool as it is ideal for alert management within our company. **What problems is Xurrent IMR solving and how is that benefiting you?** We have been able to attack all our problems and those of our customers thanks to Zenduty because through its messaging alert system and the way of automated resolution solves ustomer problems when there is an absence of personnel in that area, its support has also been of great hep to solve multiple problems within the company. **Official Response from Alka Gupta:** > We're thrilled to hear that you are enjoying Zenduty's effective alarm system and dedicated technical support. Thank you for your positive feedback, Admer! ### 34. A great incident management product at a great cost from a great team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Xurrent IMR?** Zenduty provided all the features we needed to leave our previous incident management/response software which was costing us more than 2x what we pay to Zenduty per seat. The team is also very responsive and has been very helpful with all of our questions and feature requests. **What do you dislike about Xurrent IMR?** There isn't a view where we can see who is on call over the next month for multiple schedules on the same escalation policy. So it's hard to see our primary and secondary/back-up on-call schedules together for a service. **What problems is Xurrent IMR solving and how is that benefiting you?** Zenduty is helping us to keep track of all of our services. It also works well for our internal support rotations. We know when our services go down very quickly, and someone is ready to respond as they get paged. **Official Response from Alka Gupta:** > Thank you for your feedback! We're glad to hear that Zenduty has been able to provide the features you need at a better cost. We appreciate your input on the on-call view and have released our enhanced on-call scheduling feature, check it out here: https://www.zenduty.com/blog/new-oncall-schedules/ ### 35. Zenduty for on call & live alerts **Rating:** 4.0/5.0 stars **Reviewed by:** Sreenath T. | Enterprise Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Xurrent IMR?** Very niche escalation policies and postmortem features. Heavy on integrations and smooth UI experience **What do you dislike about Xurrent IMR?** Lack of advanced analytics for developer level / team level / usage level reporting **What problems is Xurrent IMR solving and how is that benefiting you?** 24x7 On call and incident notification and improve the system availability **Official Response from Alka Gupta:** > Thank you for your feedback, Sreenath! We understand the importance of advanced analytics for developer and team level reporting, and we're actively working on enhancing this aspect of Zenduty. We appreciate your input and will take it into consideration for future improvements. ### 36. Zenduty's Powerful Alerting System **Rating:** 5.0/5.0 stars **Reviewed by:** Kashish J. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2024 **What do you like best about Xurrent IMR?** Zenduty's on-call scheduling and escalation policies keep teams organized and guarantee that critical alerts are promptly handled. The user-friendly interface and customizable notification preferences add to the overall positive experience. Integration with slack is easy and useful. **What do you dislike about Xurrent IMR?** Salck notifications are too long and sometimes have useless info. Related Alerts or errors are not grouped which might have been caused due to cascading effect. **What problems is Xurrent IMR solving and how is that benefiting you?** Team management and on call schedules are easy to set. Alerts and dashboards for management and team response evaluations are improving response time and ensuring reliablity. **Official Response from Alka Gupta:** > Thank you, Kashish, for your positive feedback on Zenduty's on-call scheduling, escalation policies, and integration with Slack. We understand your concerns about the length of Slack notifications and the need for better grouping of related alerts or errors. Your feedback is valuable to us and we will work on addressing these issues to enhance your experience. ### 37. Efficient and value for money tool for Incident Management **Rating:** 5.0/5.0 stars **Reviewed by:** Amit K. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2024 **What do you like best about Xurrent IMR?** The platform is incredibly intuitive and user-friendly. Even new team members can quickly get up and running without extensive training. Zenduty offers a competitive pricing structure that scales effectively with our needs. The value it delivers in terms of reduced stress, improved efficiency, and happier engineers makes it a worthwhile investment. **What do you dislike about Xurrent IMR?** Not as such as of now !! But, will definitely point it out once encountered. **What problems is Xurrent IMR solving and how is that benefiting you?** Zenduty has significantly improved our on-call experience. It's a reliable and feature-rich platform that empowers our team to handle incidents calmly and efficiently. **Official Response from Alka Gupta:** > Thanks, Amit! We're thrilled to hear that Zenduty has been intuitive and user-friendly for your team, and that it has provided value in terms of reduced stress and improved efficiency. We look forward to continuing to support your incident management needs. ### 38. Good manual for real-time incident management. **Rating:** 4.5/5.0 stars **Reviewed by:** Miguel V. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Xurrent IMR?** The software is flexible with incident management providing good options for scheduling alerts, the platform is very collaborative. The software is flexible, sets a very good pace with successful work methodologies. Good support, it is available 24x7 for users. Fully hosted in the cloud, which facilitates the implementation of the same. **What do you dislike about Xurrent IMR?** Training is scarce, they offer little documentation. Help guides are not very clear, implementation on Android and IOS operating systems do not benefit much. **What problems is Xurrent IMR solving and how is that benefiting you?** We use it to establish roles for incidents, define them and receive alerts and then manage the problem with our support team, it has totally improved our system providing positive solutions, since its use the response times to all problems in terms of incidents have been reduced. **Official Response from Alka Gupta:** > Thank you Miguel, we're glad to hear that you find Zenduty flexible and collaborative for incident management. Our 24x7 support and cloud hosting aim to provide a seamless experience for our users. ### 39. tool is really easy to use, comes with great depth of configuration. **Rating:** 5.0/5.0 stars **Reviewed by:** Ankit S. | EM, Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2024 **What do you like best about Xurrent IMR?** - Easy to create a schedule - Easy integration with monitoring tools **What do you dislike about Xurrent IMR?** override users in the schedule is sometimes painful / changing the order of on-call is difficult to preserve the order. **What problems is Xurrent IMR solving and how is that benefiting you?** helping us track the incidents, timely notification of anything going wrong. **Official Response from Alka Gupta:** > Hey thanks for the positive review, Ankit! ### 40. Easy to use efficient alert tracking system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2024 **What do you like best about Xurrent IMR?** The UI interface is very easy to use and minimal. **What do you dislike about Xurrent IMR?** The alert calls that come sometimes go to spam due to them not being native. **What problems is Xurrent IMR solving and how is that benefiting you?** It is helping us track alerts and incidnets whenever something goes wrong and reduce our system downtime. **Official Response from Alka Gupta:** > Thank you for sharing your positive experience with Zenduty's efficient alert tracking system. We understand the issue with alert calls going to spam and have already taken steps to enhance their native integration for better reliability. ### 41. Easily the Best Choice for On-Call Incident & Critical Alert Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Madhu K. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2023 **What do you like best about Xurrent IMR?** What I like the best about Zenduty is - Ease of Use - Ease of Setup and Integrations - Best customer support with live chat support - Most Affordable tool in its segment - Integration support with almost any tool - Easy to integrate with custom alerting solutions - It has one of the best mobile application to manage the alerts & on-call schedule. It is easily a great choice for businesses of all sizes. **What do you dislike about Xurrent IMR?** The user documentation of the Zenduty can be a bit better. **What problems is Xurrent IMR solving and how is that benefiting you?** - On-Call schedule - Getting the critical alerts notifications immediately on our mobile by Call/SMS - Managing the Critical Alerts to see they are acted upon immediately and resolved within SLA - Managing Major incidents with ease **Official Response from Alka Gupta:** > Hey there Madhu, Thank you for sharing your positive experience with Zenduty. We're glad to hear that our tool has been beneficial for managing on-call schedules and critical alerts. We've taken your feedback about the user documentation into consideration. We're constantly updating our docs and you'll be seeing a significant upgrade coming out by early 2024. ### 42. Happy enough **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2024 **What do you like best about Xurrent IMR?** It's a far more reasonable SaaS for what it does than most of their competitors. They've been stable and executing well AFAICT **What do you dislike about Xurrent IMR?** Nothing in particular. It has been a great product so far. **What problems is Xurrent IMR solving and how is that benefiting you?** - Assembling responders to outages or incidents **Official Response from Alka Gupta:** > Thank you for your positive feedback! We're happy to hear that Zenduty has been stable and effective for you. ### 43. Zenduty makes monitoring a hands off experience with less mental burden **Rating:** 5.0/5.0 stars **Reviewed by:** Abhishek J. | Senior Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Xurrent IMR?** SMS and Phone call alerts are incredibly useful, especially for critical systems that need 24 hours monitoring. On call schedule communication and management is made much easier through hooks to slack. Integration and implementation of alerts through emails on grafana makes it very easy to use. **What do you dislike about Xurrent IMR?** Repeat alerts need a better management system to not be a hassle. **What problems is Xurrent IMR solving and how is that benefiting you?** Monitoring, alerting, incident management and on-call schedules are made easy with the use of Zenduty **Official Response from Alka Gupta:** > Thank you for sharing your positive experience with us, Abhishek. We strive to make monitoring and incident management easier for our users. We understand the importance of efficient on-call schedules and will take your feedback on repeat alerts into consideration for further improvements. ### 44. For incident management its a nice site packed with many features. **Rating:** 3.5/5.0 stars **Reviewed by:** Narendra B. | PSE, Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2024 **What do you like best about Xurrent IMR?** first class feature for apps, chat integration are best in this, **What do you dislike about Xurrent IMR?** listing incidents limited to 10. increase it to 50. **What problems is Xurrent IMR solving and how is that benefiting you?** to segrigate the issues in the system, **Official Response from Alka Gupta:** > Thanks Narendra, we're thrilled to hear that you find Zenduty to be a nice site with many features, especially the first-class app features and chat integration. We have noted your feedback about increasing the incident listing limit to 50 and will take it into account for future updates. It's great to hear that Zenduty is helping you segregate issues in the system. ### 45. It's a good tool for getting the incident alert call. **Rating:** 4.0/5.0 stars **Reviewed by:** Manisha K. | Senior devops, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2024 **What do you like best about Xurrent IMR?** It has a multilayer spoc for getting incident alert **What do you dislike about Xurrent IMR?** nothing as of now. I have started using it from last month only **What problems is Xurrent IMR solving and how is that benefiting you?** We use it as a incident alerting system only. And it helps identifying the risk associated with the alerts, also save us from potential outages. **Official Response from Alka Gupta:** > Thanks for the review, Manisha! We're glad to hear that you find Zenduty helpful for incident alerting and risk identification. Thank you for sharing your positive experience! ### 46. Smooth and Straight forward Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2024 **What do you like best about Xurrent IMR?** We were migrating from PD to Zenduty, and had allocated a whole day to do this, but it got done in less that 30 mins, (Setup + testing ) **What do you dislike about Xurrent IMR?** Nothing as of now, will update id I find any **What problems is Xurrent IMR solving and how is that benefiting you?** Monitoring + On-Call schedule **Official Response from Alka Gupta:** > Thank you for sharing your positive experience with the quick setup and testing process. We're committed to providing a user-friendly platform for our customers. ### 47. Zenduty Review **Rating:** 3.5/5.0 stars **Reviewed by:** Sahul M. | IT Infra Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Xurrent IMR?** Ticketing system process is good as per my experience. **What do you dislike about Xurrent IMR?** The Dashboard need to design better with good icons. **What problems is Xurrent IMR solving and how is that benefiting you?** Comunication between client and support team for support team. **Official Response from Alka Gupta:** > Thank you for your feedback, Sahul! We're pleased to hear that you find our ticketing system process to be good. We are continuously working on improving our dashboard design to provide a better user experience. ### 48. Big improvement over our previous system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Xurrent IMR?** The notifications have been excellent. Configurable per member. Reporting. We integrated ZenDuty with Prometheus Stack (Alertmanager) for 24/7 alert notifications to on-call team members **What do you dislike about Xurrent IMR?** Inputing into the scheduling calendar. Doesn't feel intuitive and is many layers deep to get to. **What problems is Xurrent IMR solving and how is that benefiting you?** We integrated ZenDuty with Prometheus Stack (Alertmanager) for 24/7 alert notifications to on-call team members. It is more reliable than our previous system. **Official Response from Alka Gupta:** > It's great to hear that Zenduty has been a reliable solution for your 24/7 alert notifications. We value your feedback about the scheduling calendar and will strive to enhance its user experience. ### 49. One-Stop solution for Incident Management **Rating:** 4.5/5.0 stars **Reviewed by:** Shivam G. | Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2024 **What do you like best about Xurrent IMR?** - The UI is super-clean, it's easily navigatable. - Third-party integrations are very smooth, almost everything exists. - Setup is very straightforward, making setting up new teams/schedules easier. - Customer Support is very prompt. Availability is very high. - We use the platform almost daily for monitoring our services. **What do you dislike about Xurrent IMR?** Nothing, it includes everything I can think of. **What problems is Xurrent IMR solving and how is that benefiting you?** Zenduty is helping us manage reporting and resolution of critical outages by integrating with various services. Zenduty helps us for the on-call schedules. **Official Response from Alka Gupta:** > Hi Shivam, we're thrilled to hear that you are enjoying the clean UI, smooth third-party integrations, and straightforward setup process. Our team is dedicated to providing prompt and high availability customer support. ### 50. UI is good and feature related incident flow and alert are also really nice. **Rating:** 5.0/5.0 stars **Reviewed by:** Aman D. | Enterprise (> 1000 emp.) **Reviewed Date:** April 05, 2024 **What do you like best about Xurrent IMR?** Features are there on UI and easily accessible **What do you dislike about Xurrent IMR?** Schedule planning can be made bit better **What problems is Xurrent IMR solving and how is that benefiting you?** Incident management and alerting of Incidents. We are getting timely alerts and MTTR to make us more better **Official Response from Alka Gupta:** > We're glad to hear that you like our UI and find the features easily accessible, Aman. We appreciate your feedback on schedule planning and have released a an enhanced on-call schedule feature. Check it out: https://www.zenduty.com/blog/new-oncall-schedules/ ## Xurrent IMR Discussions - [What is Zenduty used for?](https://www.g2.com/discussions/what-is-zenduty-used-for) - 1 comment - [View Xurrent IMR pricing details and edition comparison](https://www.g2.com/products/xurrent-imr/reviews?login_required=true&page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+12%3A11%3A42+-0500&secure%5Bsession_id%5D=d05e9c92-8ff9-4520-b75f-3e4fcd5b7b46&secure%5Btoken%5D=87b4d30304147a7f591227ea80cb58594f95cae238ed0edd90881c5c118a4ea7&format=llm_user) ## Xurrent IMR Integrations - [AppSignal](https://www.g2.com/products/appsignal/reviews) - [Azure Portal](https://www.g2.com/products/azure-portal/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [Datadog](https://www.g2.com/products/datadog/reviews) - [DataSet (by SentinelOne)](https://www.g2.com/products/dataset-by-sentinelone/reviews) - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) - [Elastic Stack](https://www.g2.com/products/elastic-stack/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Google Compute Engine](https://www.g2.com/products/google-compute-engine/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Grafana Labs](https://www.g2.com/products/grafana-labs/reviews) - [HetrixTools](https://www.g2.com/products/hetrixtools/reviews) - [IBM Terraform (formerly HashiCorp Terraform)](https://www.g2.com/products/ibm-terraform-formerly-hashicorp-terraform/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Kubernetes](https://www.g2.com/products/kubernetes/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [MongoDB](https://www.g2.com/products/mongodb/reviews) - [Prometheus](https://www.g2.com/products/prometheus/reviews) - [Sentry](https://www.g2.com/products/sentry/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [SlackNotify](https://www.g2.com/products/slacknotify/reviews) - [Transaction Logging](https://www.g2.com/products/transaction-logging/reviews) - [UptimeRobot](https://www.g2.com/products/uptimerobot/reviews) - [VictoriaMetrics](https://www.g2.com/products/victoriametrics/reviews) - [Zabbix](https://www.g2.com/products/zabbix/reviews) ## Xurrent IMR Features **Functionality** - Baseline - Alerting - Multi-Site Monitoring - Reporting - Multi-Channel Alerting - Location Insights - Server Monitoring - FTP Monitoring - Mail Server Monitoring - Transaction Monitoring - Multi-Location Monitoring - Real-Time Monitoring - SSL Monitoring - Uptime Reporting **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring - Mobile Alerts - Email Alerts - Real-Time Monitoring - Real-Time Notifications **Generative AI** - AI Text Generation **Reliability Objectives & Service Operations - AI SRE Tools** - Intelligent On-Call Workflows - Error Budget Tracking - SLI & SLO Management - Service Health Modeling & Reporting **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Agentic AI - IT Alerting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Website Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **AI Detection & Signal Quality - AI SRE Tools** - Cross-Telemetry Correlation - Change-Aware Detection - Adaptive Anomaly Detection - Alert Correlation & Noise Reduction **Additional Functionality** - AI Copilot - Customizable Reports - Activity Dashboard - Single Sign On - Remote Monitoring & Management - Issue Management - Widgets - Chat/Messaging - Availability Testing - Website Analytics - Real-Time Analytics - Incident Management - Compliance Management - Performance Management - Performance Metrics - Collaboration Tools - Trend Analysis - Email Alerts - Alerts/Notifications - Real-Time Notifications - Drag & Drop - Data Visualization - Activity Tracking - Configurable Alerts - User Management - Generative AI - Application Management - Event Logs - Multiple User Accounts - Mobile Alerts - Visitor Tracking - Issue Tracking - Risk Alerts - API - For Websites - Scheduled Testing **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Investigation & Root Cause Analysis - AI SRE Tools** - Guided Incident Investigation - Live Debugging in Production - AI Root Cause Analysis - Runtime-Verified Root Cause Analysis **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Automation & Platform Controls - AI SRE Tools** - Automated Runbook & Workflow Execution - Human-in-the-Loop Remediation - Integration, APIs & Secure Access Controls - AI-Assisted Code Fix Generation **Additional Functionality** - Alerts/Notifications - Forms Management - Safety Incident Management - Compliance Management - OSHA Compliance - Task Management - Single Sign On - AI Copilot - Disaster Recovery - Document Management - API - Multi-Channel Communication - Customizable Templates - Real-Time Reporting - Corrective and Preventive Actions (CAPA) - Activity Dashboard - Issue Management - Communications Management - Audit Trail - IT Incident Management - Audit Management - Event Logs - Risk Analysis - Workflow Management - Risk Assessment - Incident Reporting - Self Service Portal - Customizable Reports - Ticket Management - Service Level Agreement (SLA) Management - Reminders - On Call Scheduling - Investigation Management - Maintenance Scheduling - Status Tracking ## Top Xurrent IMR Alternatives - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - 4.5/5.0 (950 reviews) - [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) - 4.4/5.0 (307 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (966 reviews)