--- title: Xurrent IMR Reviews meta\_title: 'Xurrent IMR Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 193 reviews by the users' company size, role or industry to find out how Xurrent IMR works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 193 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management ---

# Xurrent IMR Reviews & Product Details

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Xurrent IMR (Incident Management and Response) is an end-to-end platform designed to help infrastructure and support teams manage the full incident response lifecycle — from the first alert to the final post-mortem. Built for speed, clarity, and operational accountability, it gives on-call teams the structure they need to respond decisively when systems fail. At its core, Xurrent IMR brings together alert correlation, on-call scheduling, task delegation, and SLA compliance into a single, unified workflow. Rather than stitching together multiple point solutions, teams get a coherent system that handles every stage of incident response without context-switching. Key capabilities include: Intelligent alert routing and correlation: Custom routing rules and alert context surface the right information at the right time, helping teams accelerate root cause analysis and reduce noise. On-call management with escalation policies: Fully customizable schedules and escalation chains ensure incidents are acknowledged and resolved within SLA thresholds, with no gaps in coverage. Incident roles, task templates, and playbooks: Structured delegation frameworks reduce chaos during high-severity events, ensuring every team member knows their responsibilities before an incident strikes. Response automation: Automated workflows enable self-healing system behaviors, reducing mean time to resolution and minimizing manual intervention for recurring failure patterns. Advanced analytics and reporting: Team, service, and user-level reporting gives engineering and operations leaders the visibility to measure performance, identify gaps, and continuously improve. Xurrent IMR integrates with 150+ monitoring, observability, and ticketing tools — including Datadog, Prometheus, PagerDuty, Splunk, Jira, ServiceNow, Grafana, New Relic, and AWS CloudWatch — making it compatible with the stacks modern infrastructure teams already rely on. Whether managing a distributed engineering organization or a lean operations team, Xurrent IMR provides the coordination layer that turns reactive firefighting into a repeatable, measurable discipline.

* * *

Product Website
Xurrent IMR
Seller
[Xurrent](https://www.g2.com/sellers/xurrent)
Discussions
[Xurrent IMR Community](https://www.g2.com/products/xurrent-imr/discuss)
Languages Supported

English

Solution Type

All-in-One

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## Pricing

Pricing provided by Xurrent IMR.

### Enterprise

Custom

[
View More Pricing Information
](https://www.g2.com/products/xurrent-imr/pricing)

## Xurrent IMR Integrations
(26)

What do users say about integrations?

Verified by Xurrent IMR

[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

AppSignal

](https://www.g2.com/products/appsignal/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Azure Portal

](https://www.g2.com/products/azure-portal/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Claude

](https://www.g2.com/products/claude-2025-12-11/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Datadog

](https://www.g2.com/products/datadog/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

DataSet (by SentinelOne)

](https://www.g2.com/products/dataset-by-sentinelone/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Dynatrace

](https://www.g2.com/products/dynatrace/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Elastic Stack

](https://www.g2.com/products/elastic-stack/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Freshdesk

](https://www.g2.com/products/freshdesk/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Google Compute Engine

](https://www.g2.com/products/google-compute-engine/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Google Workspace

](https://www.g2.com/products/google-workspace/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Grafana Labs

](https://www.g2.com/products/grafana-labs/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

HetrixTools

](https://www.g2.com/products/hetrixtools/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

IBM Terraform (formerly HashiCorp Terraform)

](https://www.g2.com/products/ibm-terraform-formerly-hashicorp-terraform/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Jira

](https://www.g2.com/products/jira/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Kubernetes

](https://www.g2.com/products/kubernetes/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Microsoft Teams

](https://www.g2.com/products/microsoft-teams/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

MongoDB

](https://www.g2.com/products/mongodb/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Prometheus

](https://www.g2.com/products/prometheus/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Sentry

](https://www.g2.com/products/sentry/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Slack

](https://www.g2.com/products/slack/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Slack Connector for Jira

](https://www.g2.com/products/slack-connector-for-jira/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

SlackNotify

](https://www.g2.com/products/slacknotify/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Transaction Logging

](https://www.g2.com/products/transaction-logging/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

UptimeRobot

](https://www.g2.com/products/uptimerobot/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

VictoriaMetrics

](https://www.g2.com/products/victoriametrics/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Zabbix

](https://www.g2.com/products/zabbix/reviews)

Show More

VJ

Vaishnavi J.

Small-Business (50 or fewer emp.)

6/2/2026

"Effortless Setup with Impressive Alert Customization"

4.5/5

What do you like best about Xurrent IMR?

I use Xurrent IMR for alerting and monitoring. I like how it makes alert dashboards look more organized and nice, and it makes understanding alerts easier. I can understand schedules better, and the filtering of alerts is easier. What I like most is the notification system, especially how it can be configured to our needs and its timeliness. Despite having my mobile on silent mode, these notifications quickly grab my attention. The ability to route alerts to SMS, email, and push notifications is impressive. The initial setup was very easy, and I haven't come across any issues. Review collected by and hosted on G2.com.

What do you dislike about Xurrent IMR?

N/A Review collected by and hosted on G2.com.

What problems is Xurrent IMR solving and how is that benefiting you?

Xurrent IMR organizes alert dashboards, simplifies understanding alerts, improves scheduling, and makes alert filtering easier. The configurable notification system ensures I never miss crucial alerts, even with my phone on silent, by routing them to SMS, email, or push notifications. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Verified User in Primary/Secondary Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Primary/Secondary Education")
UP

Verified User in Primary/Secondary Education

Mid-Market (51-1000 emp.)

6/3/2026

"Fast Onboarding, Quick Alerting, and a Great Customer UI"

4/5

What do you like best about Xurrent IMR?

I really like the customer side UI. The team helped us migrate from pagerduty using the integrations very quickly. Onboarding was a breeze. The perfomance of the product in terms of alerting is very quick. Very nicely priced as well. Review collected by and hosted on G2.com.

What do you dislike about Xurrent IMR?

On the incedents page i would really like buttons to clear filter and see my saved filter without multiple clicks.

also if im part of multiple teams, i would like a easier view on when im going on call. The mail is a good indicator but i would want to see my on calls which are coming in next Review collected by and hosted on G2.com.

What problems is Xurrent IMR solving and how is that benefiting you?

The management of incidents is really helpful to us. We have benefitted a lot of timely alerts for incidents. we were also able to save a lot more cost per seat compared to other providers with similar functionality Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Dutta S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dutta S.")
DS

Dutta S.

Technical Product Specialist

Small-Business (50 or fewer emp.)

5/5/2026

"Xurrent IMR: Seamless Integration and Responsive Alerts"

4.5/5

What do you like best about Xurrent IMR?

I think Xurrent IMR is great because it offers a free trial and almost 170 integrations, which provide fantastic flexibility. The customer support team is also very helpful and always available for assistance whenever I need it. I value the product's ability to send instant alerts when a new customer support request is assigned to me, which helps me maintain a quick initial response time. The generic integration allows me to integrate with any application, and I like the workflows that help automate regular tasks and reduce manual effort. I also appreciate the alert rules feature, where I can define as many conditions as I want on incoming payloads. The initial setup was very easy, thanks to the super helpful YouTube videos and documents. Review collected by and hosted on G2.com.

What do you dislike about Xurrent IMR?

N/A Review collected by and hosted on G2.com.

What problems is Xurrent IMR solving and how is that benefiting you?

I use Xurrent IMR for customer support, receiving instant alerts on new requests, which helps in maintaining a quick initial response time. It integrates with any application, automates tasks, and lets me define detailed alert rules, reducing manual effort. Review collected by and hosted on G2.com.

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Validated ReviewerSource: G2 invite on behalf of seller

 ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software")
UC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

7/21/2026

"Reliable App with Broad Tool Support and Timely Call Intervals"

4.5/5

What do you like best about Xurrent IMR?

It supports a wide range of tools. The app is reliable, and we receive calls at the proper intervals as well. Review collected by and hosted on G2.com.

What do you dislike about Xurrent IMR?

The UX of Zenduty web feels weird. We have to go to Teams and then Operations to add things, which isn’t very intuitive. It’s also missing some analytics, like being able to see how many times we got an incident, etc. Review collected by and hosted on G2.com.

What problems is Xurrent IMR solving and how is that benefiting you?

It’s an incident management app, so if anything goes wrong with our server or software, we get notifications via phone call, email, and Slack. It also lets us manage incidents from different tools in one place, which makes it easier to keep everything organized. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

 ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services")
UI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

7/21/2026

"Centralized Alerts and Automated Incident Response That Streamline Collaboration"

4/5

What do you like best about Xurrent IMR?

What I like best about Xurrent IMR is its ability to centralize alerts, automate incident response, and enable seamless team collaboration, helping organizations resolve incidents faster with less operational overhead. Review collected by and hosted on G2.com.

What do you dislike about Xurrent IMR?

The UI for advanced features could be more intuitive, especially for schedule management and incident configuration. More detailed analytics, additional third-party integrations, and enhanced AI capabilities for alert correlation would make the platform even stronger. Review collected by and hosted on G2.com.

What problems is Xurrent IMR solving and how is that benefiting you?

Xurrent IMR streamlines our incident response workflow by automating alert routing, improving team collaboration, and providing better visibility into incidents. This has helped us reduce response times, minimize downtime, and improve overall operational efficiency. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

 ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services")
UI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

7/21/2026

"Centralized Alerts and Automated Incident Response That Boost Team Collaboration"

4/5

What do you like best about Xurrent IMR?

What I like best about Xurrent IMR is its ability to centralize alerts, automate incident response, and enable seamless team collaboration, helping organizations resolve incidents faster with less operational overhead. Review collected by and hosted on G2.com.

What do you dislike about Xurrent IMR?

The UI for advanced features could be more intuitive, especially for schedule management and incident configuration. More detailed analytics, additional third-party integrations, and enhanced AI capabilities for alert correlation would make the platform even stronger. Review collected by and hosted on G2.com.

What problems is Xurrent IMR solving and how is that benefiting you?

Xurrent IMR streamlines our incident response workflow by automating alert routing, improving team collaboration, and providing better visibility into incidents. This has helped us reduce response times, minimize downtime, and improve overall operational efficiency. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

 ![Mohammed K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohammed K.")
MK

Mohammed K.

Devops engineer

Mid-Market (51-1000 emp.)

5/28/2026

"Never Miss an Alert with Flexible Notifications and AI Postmortems"

4.5/5

What do you like best about Xurrent IMR?

There are multiple options for notifications: they can send a message, place a call, and also send Slack notifications, so you never miss an alert. They also have an AI-enabled service that can create a postmortem report for any alert. Review collected by and hosted on G2.com.

What do you dislike about Xurrent IMR?

They should add a dark mode option for the web interface. Review collected by and hosted on G2.com.

What problems is Xurrent IMR solving and how is that benefiting you?

With Zenduty, I’ve never missed an alert. Its analytics also give me an overall review report, so I can see how my team is working and with what level of efficiency. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking")
UB

Verified User in Banking

Small-Business (50 or fewer emp.)

6/4/2026

"Affordable, Easy-to-Use Alerting with Great API Integrations"

4.5/5

What do you like best about Xurrent IMR?

gives API for AI integrations for auto triaging by our bot. Affordable pricing and minimal UI that is sufficient and easy to use . Almost immediate alerts from the telemetry sources . Easy to switch from other similar apps like pagerduty and also easy to onboard Review collected by and hosted on G2.com.

What do you dislike about Xurrent IMR?

A bit of the sections I feel that are in the UI are not used and can be removed. I never have to leave the first page where I see alerts or incidents which is good but the other sections in the sidebar are never used Review collected by and hosted on G2.com.

What problems is Xurrent IMR solving and how is that benefiting you?

Helps us get notified of the incidents in our applications and fast response triaging / fix using our AI incident systems Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Arjit S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arjit S.")
AS

Arjit S.

Assistant Manager

Mid-Market (51-1000 emp.)

7/29/2026

"Zenduty Significantly Improved Our Incident Response and Operational Efficiency"

5/5

What do you like best about Xurrent IMR?

Zenduty has significantly improved our incident response workflow and operational efficiency. Review collected by and hosted on G2.com.

What do you dislike about Xurrent IMR?

There's not one at the moment; It's easier to access with multiple options Review collected by and hosted on G2.com.

What problems is Xurrent IMR solving and how is that benefiting you?

This has reduced manual coordination, improved visibility into incident progress, and shortened our mean time to acknowledge (MTTA) and mean time to resolve (MTTR). Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Seller invite

 ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software")
UC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

7/21/2026

"Timely, Customizable Alerts That Fit Weekdays and Weekends"

5/5

What do you like best about Xurrent IMR?

I like the timely reminders, and I also like how you can customize it.

I use it to set up alert notifications and also customize it for weekends and weekdays diffrently

I use grafana for alert generation and xurrent imr for notification on slack and mobiles , adn alerts are always on time Review collected by and hosted on G2.com.

What do you dislike about Xurrent IMR?

only this which I dislike about it is that chaning of ONCALL is a bit diffcult Review collected by and hosted on G2.com.

What problems is Xurrent IMR solving and how is that benefiting you?

timely alerts and weekly oncall roratation

there is no need to change on call manually and also we get alerts Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

## Questions about Xurrent IMR? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

[
Ask about Xurrent IMR
](https://www.g2.com/products/xurrent-imr/discussions/new)

GU

Guest User
•
Last activity about 2 years ago

What is Zenduty used for?

0 Upvotes

1

[
Join the conversation
](https://www.g2.com/discussions/what-is-zenduty-used-for)

GU

Guest User

What is StatusCast used for?

0 Upvotes

0

[
Join the conversation
](https://www.g2.com/discussions/what-is-statuscast-used-for)

[
View all Discussions
](https://www.g2.com/products/xurrent-imr/discuss)

## Pricing Options

Pricing provided by Xurrent IMR.

### Enterprise

Custom

### Growth

$15

per user per month

### Starter

$5

per user per month

[
View More Pricing Information
](https://www.g2.com/products/xurrent-imr/pricing)

Xurrent IMR Comparisons

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##### 
##### Xurrent IMR Features

Monitoring

Constant Monitoring

Timely Alerts

TIcket Accuracy

Management Tools

Ticket Assignment

Standardization

Lifecycle Visualization

Generative AI

AI Text Generation

AI Text Summarization

Agentic AI - Incident Management

Autonomous Task Execution

Multi-step Planning

Cross-system Integration

[
View More Features
](https://www.g2.com/products/xurrent-imr/features)

## Top-Rated Alternatives

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Jira Service Management

4.3/5(991)

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##### Categories on G2

[Incident Management](https://www.g2.com/categories/incident-management)[IT Alerting](https://www.g2.com/categories/it-alerting)[Website Monitoring](https://www.g2.com/categories/website-monitoring)

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