ZendPaw is a cloud-based pet grooming management
platform designed for independent pet groomers and
small grooming salons. It provides appointment
scheduling, automated client communications,
customer relationship management, and business
reporting in a single bilingual interface.
ZendPaw helps grooming business owners manage their
day-to-day operations without switching between
multiple tools. The platform is accessible via web
browser on desktop and mobile devices.
Core features include:
- Appointment calendar with daily, weekly, and
monthly views and full appointment lifecycle
management (Pending, Confirmed, Completed,
No Show, Cancelled)
- Automated email reminders sent to clients before
their appointments, configurable per client in
English or Spanish
- Unlimited client and pet profiles with appointment
history, spending data, and groomer notes
- Deposit collection at the time of booking through
Stripe Connect, with flexible, strict, and full
prepay cancellation policies
- No-show and cancellation tracking with policy
enforcement tools
- Online booking page allowing clients to
self-schedule appointments (Salon plan)
- CRM pipeline for tracking leads and prospects
from initial contact through booking
- Staff management with up to 10 team members and
three access levels: Full, Standard, and Limited
- Commission tracking per staff member
- Business reports covering revenue, completed
appointments, cancellations, and new clients
across current month, 90-day, and annual periods
- CSV data export and full data portability
ZendPaw is built for two primary use cases: solo
independent groomers who need an affordable
all-in-one system to replace paper scheduling and
manual reminders, and small grooming salons that
require staff management, online booking, and
advanced reporting.
The platform is fully bilingual in English and
Spanish. Client reminder emails are sent in the
language preference set individually for each
client. The app interface is available in both
languages. ZendPaw is designed for grooming
businesses serving both English-speaking and
Spanish-speaking clients in the United States
and Latin America.
ZendPaw is offered on a monthly subscription basis
with no setup fees and no long-term contracts. A
14-day free trial is available for all plans.