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Zendesk Support

4.2
(1,564)

Give customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

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Zendesk Support Reviews

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Zendesk review by Executive Sponsor in Computer Software
Executive Sponsor in Computer Software
Validated Reviewer
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content

"ZenDesk is flexible and a great way to manage the flow of work"

What do you like best?

I really loved the metrics we could get out of the system, and being able to have the client respond in-line with the issue via the automated emails.

What do you dislike?

I have recently changed jobs, and I have gone from ZenDesk to now Jira Service Desk for support tickets. Unfortunately, I'm a bit spoiled and miss ZenDesk.

Recommendations to others considering the product

Get referals and see how they can help you streamline the process

What business problems are you solving with the product? What benefits have you realized?

For us it was to provide excellent reports that helped the client team tell the story of what was going on with their project or application deployment.

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Zendesk review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source
content

"Really Good, Support Tool, A must have!"

What do you like best?

It is simple and easy to use for email tickets and chat also extremely robust. This is truly a MUST have tool.

What do you dislike?

Nothing, It is that good. It catches spam without me even having to lift a finger.

Recommendations to others considering the product

It is a core Software! A MUST have.

What business problems are you solving with the product? What benefits have you realized?

Customer Support

What Help Desk solution do you use?

Thanks for letting us know!
Zendesk review by User in Retail
User in Retail
Validated Reviewer
Verified Current User
Review Source
content

"Easy to use"

What do you like best?

I like that you can search for text within the message body.

What do you dislike?

Hard to organize macros in a way that you are able to see all available.

What business problems are you solving with the product? What benefits have you realized?

This platforms allows all team members access to client communication. It makes it easy for one specialist to pick up where the other left off.

Zendesk review by Thomas L.
Thomas L.
Validated Reviewer
Verified Current User
Review Source
content

"Application Support Specialist"

What do you like best?

The ability to search for related tickets

What do you dislike?

Email forwarding removes email addresses

What business problems are you solving with the product? What benefits have you realized?

Customer support in 1 location. Easy to refer back to customers and build relationships.

Zendesk review by User
User
Validated Reviewer
Verified Current User
Review Source
content

"Zendesk is user friendly, easy to use"

What do you like best?

Easy views, that it open requests if a user responds after closing the ticket. Marcos make my job easier.

What do you dislike?

Some of the views that are pre set by my employer do not have the ticket number in the view

Recommendations to others considering the product

It is easy to use

What business problems are you solving with the product? What benefits have you realized?

all it related issues

Zendesk review by User in Outsourcing/Offshoring
User in Outsourcing/Offshoring
Validated Reviewer
Review Source
content

"A very complete customer service tool"

What do you like best?

A great tool for ticket/email based support, intuitive sorting and easy learning curve.

Sorting and merging duplicate issues is also fairly simple.

What do you dislike?

Have to be careful when choosing between internal and external communication, but is easily avoided with some practice.

Recommendations to others considering the product

It becomes very easy to use after a short learning curve period. Give it a fair shot.

What business problems are you solving with the product? What benefits have you realized?

This covers all ticket based support across multiple queues and languages (depending on what you use it for), and makes it simple to follow up with ongoing tickets.

Zendesk review by Consultant
Consultant
Validated Reviewer
Verified Current User
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content

"Zendesk is user friendly"

What do you like best?

I like that they have updated it and it is easier to use to communicate with customers.

What do you dislike?

I don't like that it freezes from time to time.

Recommendations to others considering the product

There are times when customers do not get my reply. It would be nice if they always got the email.

What business problems are you solving with the product? What benefits have you realized?

We are answering emails from customer with zendesk.

Zendesk review by Administrator in Sports
Administrator in Sports
Validated Reviewer
Verified Current User
Review Source
content

"Zendesk Support"

What do you like best?

Web based so I can use from any pc and no longer need a software or application to install in order to use this system.

What do you dislike?

It’s sometimes slow to load but it works great.

What business problems are you solving with the product? What benefits have you realized?

IT tech support issues. It has a very nice interface and managing it seems easy.

Zendesk review by User in Computer Software
User in Computer Software
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Verified Current User
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content

"Reliable ticketing platform"

What do you like best?

I like that you can link support requests easily and you can link it out to other tools (like JIRA)

What do you dislike?

It is too slow. Reporting feels clunky and not intuitive.

Recommendations to others considering the product

Great ticketing system. However, it randomly will be insanely slow and it is unbearable.

What business problems are you solving with the product? What benefits have you realized?

Ticket tracking (externally with clients)

Zendesk review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
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content

"Holistic"

What do you like best?

I love the intuitive UI and the overall user experience. Also, the product is robust so we don't have a lot of downtime.

What do you dislike?

I think Zendesk could be more customizable, especially for our CSM team who also use it.

What business problems are you solving with the product? What benefits have you realized?

Customer engagement and issues. Mostly tickets for IT issues but also for account management functions.

Zendesk review by Angelica O.
Angelica O.
Validated Reviewer
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content

"Quick and Easy Support"

What do you like best?

The play button made support tickets so easy to complete. It was a great way to get over the stress of the harder to solve problems.

What do you dislike?

The stats page didn't always load the smoothest and it wasn't completely chromebook friendly.

What business problems are you solving with the product? What benefits have you realized?

Reply speed.

Zendesk review by Administrator
Administrator
Validated Reviewer
Verified Current User
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content

"Well rounded Help Desk Solution"

What do you like best?

Extremely easy to setup our instance and get rules working for support requests

What do you dislike?

Email can be delayed at times. It would be nice to have ways to troubleshoot the email delivery when there are issues

What business problems are you solving with the product? What benefits have you realized?

Simple and thorough Support ticketing solution

Zendesk review by User
User
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Verified Current User
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content

"Great Call Tracking Software!"

What do you like best?

The ability to log every call! User determined field, the ability to create macros!

What do you dislike?

Sometimes calls are not logged, duplicate tickets at times, and sometimes it is slow to update but I think that is more of a connection issue

Recommendations to others considering the product

It is great and very user friendly

What business problems are you solving with the product? What benefits have you realized?

Logging calls, searching for customer call history.

Zendesk review by User in Information Services
User in Information Services
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Verified Current User
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content

"Thorough, but Not User Friendly"

What do you like best?

ZD is able to hold and process a huge number of data points on every client ticket.

What do you dislike?

The user interface is not greatly intuitive. My tickets are hard to find and track.

Recommendations to others considering the product

Make sure you spend some time on setting up the reports and user dashboards accurately.

What business problems are you solving with the product? What benefits have you realized?

Client and third party user support issues.

Zendesk review by User
User
Validated Reviewer
Verified Current User
Review Source
content

"Good Helpdesk solution"

What do you like best?

automated tools, ease of use, ability to track and report on tickets

What do you dislike?

email setup was not easy - but we eventually figured out that the issue was on our end.

What business problems are you solving with the product? What benefits have you realized?

one pane of glass for all IT support requests

Zendesk review by User
User
Validated Reviewer
Review Source
content

"Perfect Customer Support App"

What do you like best?

Zen desk gives a customer support platform that is easy to use, presents all the data in one place, allows multiple operators and tracks customer queries.

What do you dislike?

Installing Zen Dest needs a little knowledge of coding.

Recommendations to others considering the product

Its free to use, install the free version first. Its limited to one operator so you can see if it will work for your company.

What business problems are you solving with the product? What benefits have you realized?

Customer ticket service, allows our customers to interact with support agents without having to speak on the phone.

Zendesk review by Archit S.
Archit S.
Validated Reviewer
Verified Current User
Review Source
content

"Zendesk Review"

What do you like best?

Ability to track all communications regarding a case.

What do you dislike?

Unable to search communication within a case.

What business problems are you solving with the product? What benefits have you realized?

Providing software support to customers.

Zendesk review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Review Source
content

"An all encompassing help solution"

What do you like best?

The best part about Zendesk is the ability to collaborate on support tickets. It is very easy to track responses to any given ticket, and pass the ticket along to the appropriate person to respond at any given time. Another great thing about Zendesk is the knowledge base. It is easy to edit articles, add multimedia, and publish them so that customers can have a good resource for learning about your product or service. This allows for different levels of access, so that people with a specific role in your system will see the appropriate articles in the knowledge base.

What do you dislike?

The mobile support for Zendesk is not good. There is a mobile app but it had a lot of issues. Their site is basically unusable on a mobile device. A few times, people on the team made the mistake of thinking that they were putting in a private comment, when in fact the comment was visible to everyone including the customer. The mistake was made several times. It would be nice if there were an 'undo' that would let you correct such mistakes.

Recommendations to others considering the product

When you get started, make sure to confirm that all the default settings are set as you would want them.

What business problems are you solving with the product? What benefits have you realized?

Zendesk is a great tool for collaborating around support requests. It is easy to have all the appropriate people in on any given request. The knowledge base provides a nice way for customers to learn about your product as well.

Zendesk review by User in Transportation/Trucking/Railroad
User in Transportation/Trucking/Railroad
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Verified Current User
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content

"Great way to recconsistent information "

What do you like best?

I like that every request is going to be asked the same questions so the information is consistent across all issues.

What do you dislike?

It seems like there aren’t always enough or the correct categories to choose from when submitting requests.

What business problems are you solving with the product? What benefits have you realized?

Internal system concerns, requested customer reports, possible process improvements.

Zendesk review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Review Source
content

"Perfect support software."

What do you like best?

The streamlined UI allows you to make several changes to a ticket while sending a reply, all in one full swoop. This drastically reduced time to resolution.

What do you dislike?

The only thing I disliked was that it seemed to be a bit slow when you had multiple Zendesk tickets open.

What business problems are you solving with the product? What benefits have you realized?

We are solving time to resolution, customer satisfaction and retention. When clients get immediate and great support, they are much happier and tend to renew their contracts.

Zendesk review by User in Consumer Electronics
User in Consumer Electronics
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content

"Good functionality for the price"

What do you like best?

Cross-functionality with other products. It can interact with many other systems.

What do you dislike?

format and depth of integration. I like the format for tracking issues in some other systems that are part of a whole CRM system, and I dislike that I can't integrate with my CRM as much as I would like. So the interoperability is broad, but not as deep as I would like.

Recommendations to others considering the product

It's a fair product for the price. They've got tiers of service, and we found it works for what we want to do, for the most part. Certainly way less expensive than some other options.

What business problems are you solving with the product? What benefits have you realized?

Ticket management for problems. Knowledge base for customers.

Zendesk review by Administrator in Consumer Services
Administrator in Consumer Services
Validated Reviewer
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content

"Zendesk Support is very User Friendly! "

What do you like best?

Zendesk Support is a very well laid out application that is visually appealing and very easy to use. Even non-tech personnel are able to figure out how it works very quickly.

What do you dislike?

I would say the one thing that I wish Zendesk had was better time keeping management in terms of ticketing. My company has run into a few issues with this.

What business problems are you solving with the product? What benefits have you realized?

With Zendesk Support we are able to organize the support team as well as keep track of what they have solved for issues.

Zendesk review by Alberto A.
Alberto A.
Validated Reviewer
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content

"zendesk"

What do you like best?

la facilidad como herramienta de ticketing para poder gestionar los casos con los compañeros de departamento

What do you dislike?

acabamos de empezar con la herramienta por lo que no puedo darte algun comentario que sea negativo

What business problems are you solving with the product? What benefits have you realized?

Resolvemos las incidencias de nuestros clientes asi como asignarles una prioridad para el SLA

Zendesk review by User in Sports
User in Sports
Validated Reviewer
Verified Current User
Review Source
content

"Great for support ticket system"

What do you like best?

It's easy to see where each ticket is at based on the need of the customer. Questions that require more research can stay in pending mode with internal, as well as, external notes.

What do you dislike?

The interface looks a little outdated but other than that nothing.

Recommendations to others considering the product

If you need a software where all support related items can go to one place and any user can solve this is the software for you!

What business problems are you solving with the product? What benefits have you realized?

It has made tracking support tickets so much easier. It also is helping with support emails going to individual people.

Zendesk review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
Review Source
content

"Great helpdesk queue, easy to prioritize, track Csat, "

What do you like best?

easy managability of ticket requests.

easy to build in and update macros.

easy to integrate apps from the marketplace that help track time etc, offer real time chat.

What do you dislike?

bugginess. also server based so when the data center goes out, our helpdesk is down. we had several outages caused by this.

What business problems are you solving with the product? What benefits have you realized?

Honoring and surpassing our SLAs

helping us to be more accessible to users via live chat.

Zendesk review by Administrator in Government Administration
Administrator in Government Administration
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Verified Current User
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content

"Near perfect Help Desk Solution"

What do you like best?

Quick and easy setup. Teamwork is front and center

What do you dislike?

Emails can be delayed at times which can make me question if a problem has been resolved or not.

What business problems are you solving with the product? What benefits have you realized?

Teamwork

Centralized communication

simple for everyone to view status of their requests

Zendesk review by Administrator in Education Management
Administrator in Education Management
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Verified Current User
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content

"Zendesk Support is one of the best IT support programs out."

What do you like best?

It is easy to use, easy to scale, and easy for end users to work with. Contact through email works great.

What do you dislike?

Very few things that I dislike. Perhaps if there were an integrated screen grab.

Recommendations to others considering the product

Evaluate several others and compare apples to apples

What business problems are you solving with the product? What benefits have you realized?

Supporting an educational IT environment of nearly 500 end users.

Zendesk review by Administrator in Marketing and Advertising
Administrator in Marketing and Advertising
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Verified Current User
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content

"MANY MANY FEATURES"

What do you like best?

There are many ways to use Zendesk for good CRM. Everything is automated and almost never have any tech issues with them.

What do you dislike?

However, sometimes all the options are overwhelming and you get a bit lost. If you have a very comprehensive CRM plan, then Zendesk is perfect. If you are looking for something simple then you may want to choose a different option.

What business problems are you solving with the product? What benefits have you realized?

We didn't want to lose any emails that needed replies, and Zendesk has totally solved that.

Zendesk review by User in Retail
User in Retail
Validated Reviewer
Review Source
content

"Love zen desk!"

What do you like best?

The best thing about Zendesk is the capabilities of reaching other team members, departments and customers. It helps to stay up to date and also to address specific issues and questions one may have in a quick and timely manner

What do you dislike?

I wish that the platform was more specifically focused on the customer a tad bit... there is always room for improvement !

What business problems are you solving with the product? What benefits have you realized?

Benefits include being able to answer questions first handedly at your fingertips and also being able to connect with both the company and other customers

Zendesk review by John P.
John P.
Validated Reviewer
Verified Current User
Review Source
content

"A must have for efficient customer support"

What do you like best?

Zendesk is a very simple, reliable solution that allows us to quickly resolve customer support tickets. We can keep track of reoccurring issues to help provide our customers with the best solutions possible. This product has elevated our business so that our customer support can respond quickly every time. My current customers like options such as submitting a request via a web portal or email.

What do you dislike?

I wish there was a longer history kept for tickets with my plan.

Recommendations to others considering the product

Zendesk is a great utility requiring very little time and effort to configure.

What business problems are you solving with the product? What benefits have you realized?

I am solving problems around customer support. With this product I can be anywhere and quickly respond to tickets as if i'm sitting at the office monitoring the ticket queue. A superb product with companies like myself who have virtual offices and remote support reps.

Zendesk review by Administrator in Mechanical or Industrial Engineering
Administrator in Mechanical or Industrial Engineering
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Verified Current User
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content

"I like the Zendesk system"

What do you like best?

I like how this ticketing system allows us to track and provide faster feedback.

What do you dislike?

Navigating using search sometimes can be difficult. Results won’t come up unless you are really specific.

What business problems are you solving with the product? What benefits have you realized?

Having a tracking system that our clients can use and reach out for support. Tracking of all support inquiries in same place.

Zendesk review by Dawn B.
Dawn B.
Validated Reviewer
Review Source
content

"Great product but a little tricky to set up. "

What do you like best?

I like the capability it has. It can do a lot for your customer service if you know how to set it up properly.

What do you dislike?

I dont like that they dont have any way to connect to instagram.

Recommendations to others considering the product

I think it is def worth a try. It is a very valuable tool.

What business problems are you solving with the product? What benefits have you realized?

We are able to get our support all in one place for many different brands.

Zendesk review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Verified Current User
Review Source
content

"Easy to use and very powerful! "

What do you like best?

Zendesk makes it easy to craft views and route support tickets to the appropriate party or team.

What do you dislike?

I dislike the reporting limitations on our tier. We have to work a lot with exported data instead of having a comprehensive interface.

What business problems are you solving with the product? What benefits have you realized?

We're solving for very complex communication relationships from end-users, automated notifications, and internal comments. Zendesk works well with all forms so long as you set up for it correctly.

Zendesk review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Verified Current User
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content

"Zendesk Support"

What do you like best?

It's super easy to use, and makes working with customers mostly seamless.

What do you dislike?

There seems to be some missing pieces, like how it hides CC'd people on an email. There's some room for growth that I think they're missing out on.

What business problems are you solving with the product? What benefits have you realized?

Answering our customers in a timely manner. How efficient we can be, over all.

Zendesk review by Lonnie M.
Lonnie M.
Validated Reviewer
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content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"I use Zendesk 3-4 times a day."

What do you like best?

I like how it is easy to streamline the customer's issues all in one thread.

What do you dislike?

I dislike the complexity of resolving tickets.

What business problems are you solving with the product? What benefits have you realized?

Zendesk is used to resolve customer service issues such as incorrect pay, incorrect charges, profile updates and account resolution.

Zendesk review by Ligouri D.
Ligouri D.
Validated Reviewer
Verified Current User
Review Source
content

"Good communication platform between IT and end-users"

What do you like best?

Ability to communicate within platform with interface to user's built-in email.

What do you dislike?

Hidden/Public messaging functionality may leave end-users out of key parts of help desk conversations.

What business problems are you solving with the product? What benefits have you realized?

IT Service Desk functionality to streamline and track service requests.

Zendesk review by User in Sports
User in Sports
Validated Reviewer
Verified Current User
Review Source
content

"Zendesk: A lot better than I thought it would be"

What do you like best?

The ability to update tickets early through email, website or mobile app. i also like the updates displayed on the left side of the website.

What do you dislike?

The user interface is a little confusing to navigate and I don't like how you can submit as open instead of just saving an update.

What business problems are you solving with the product? What benefits have you realized?

The organization of all tickets that we have. The ability of a client to create tickets and just get help in general.

Zendesk review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
Review Source
content

"Invaluable Tool"

What do you like best?

Love that I can login and use it anywhere and the interface is easy to use and pleasant to look at. Love the search features and the use of mark down code.

What do you dislike?

Does not have a great solution for clients using the product for international customers working across multiple time zones.

Recommendations to others considering the product

Great tool for both small and large scale support systems.

What business problems are you solving with the product? What benefits have you realized?

We use this to support our customers with technical issues and love the integration with MS CRM which allows us to pull customer information quickly.

Zendesk review by Sreesha V.
Sreesha V.
Validated Reviewer
Review Source
content

"Zendesk Support Review"

What do you like best?

I like that options to receive help through the app are clear, and that I'm able to get help quickly.

What do you dislike?

Sometimes it can be difficult to navigate the website, but with a bit of practice it becomes easier.

What business problems are you solving with the product? What benefits have you realized?

I've been solving access problems at my office with Zendesk.

Zendesk review by User in Computer Software
User in Computer Software
Validated Reviewer
Review Source
content

"Great Software for Support"

What do you like best?

The ticketing system they provide along with all of the different labels you can have is extremely helpful in tracking different stats in our support department.

What do you dislike?

There really is not much to dislike from my side of things in the way I use it. Which is primarily Support tickets.

Recommendations to others considering the product

Definitely recommend using it

What business problems are you solving with the product? What benefits have you realized?

Our ability to serve our customers has increased exponentially! Without it we were hand entering tickets and it was difficult to locate customers, with it we are streamlined and able to serve our customers more efficiently.

Zendesk review by Jon M.
Jon M.
Validated Reviewer
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content

"Excellent Customer Support Platform"

What do you like best?

This app is well designed. It has a great UI. The search functionality and integrations also makes it a great platform to use.

What do you dislike?

Can get messy - for example, if you have too many views

Recommendations to others considering the product

Great tool.

What business problems are you solving with the product? What benefits have you realized?

We are able to rapidly solve customer issues and determine what types of problems are trending.

Zendesk review by stephanie  o.
stephanie o.
Validated Reviewer
Review Source
content

"Helpdesk "

What do you like best?

Zendesk is easy to use especially for help desk support

What do you dislike?

There is nothing I dislike about the program

What business problems are you solving with the product? What benefits have you realized?

end user issues that come into the ticketing system. It allows us to escalate tickets to the right support group

Zendesk review by User
User
Validated Reviewer
Verified Current User
Review Source
content

"Great user friendly interface "

What do you like best?

Emails are categorized into different teams and filters automatically, making it the support flow more efficient.

What do you dislike?

Requiring a reason for solving tickets sometimes hinders blocking out an influx of spam mails.

What business problems are you solving with the product? What benefits have you realized?

Solves queries coming into all department such as support, training and products team in one platform.

Zendesk review by Vinney A.
Vinney A.
Validated Reviewer
Review Source
content

"Great ticket management tool"

What do you like best?

I like that ZenDesk has a template gallery for your customer support website. The templates are beautiful and minimalist.

What do you dislike?

I don't love the mobile interface because it limits how respond to tickets.

What business problems are you solving with the product? What benefits have you realized?

Zendesk has been great at streamlining our support requests. It's so easy to launch and easy to manage multiple users.

Zendesk review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source
content

"Zendesk is great!"

What do you like best?

It’s easy to use and the customer service is great. If I ever need an answer to something I can call or talk to our account rep ASAP.

What do you dislike?

There’s nothing I dislike avctually. I think it’s a great service all around

What business problems are you solving with the product? What benefits have you realized?

Solving customer service problems.

Beneficial all around

Zendesk review by Administrator in Recreational Facilities and Services
Administrator in Recreational Facilities and Services
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Verified Current User
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content

"Zendesk is our backbone for communication with customers"

What do you like best?

Being able to forward multiple email accounts into our zendesk and have a view for each one.

What do you dislike?

Limited features unless you want to pay big $$

What business problems are you solving with the product? What benefits have you realized?

We use zendesk to communicate with our customers almost exclusively. They are able to contact us and we are able to contact them. We also have our answering service (which we use for overflow calls and when we are closed) connected to our account, so when they get calls a ticket is created for us in our zendesk with the customer's info and why they are calling.

Zendesk review by Administrator in Motion Pictures and Film
Administrator in Motion Pictures and Film
Validated Reviewer
Review Source
content

"A little too clunky for my tastest"

What do you like best?

Accept tickets via email, social, chat. Automation, Macros. Real time monitoring and analytics.

What do you dislike?

Integration into Facebook didn’t work so easily for me. Didn’t recognize my FB pages to link to. Also I received 4 different email messages just from typing a single chat message. Pretty annoying, though im sure these email alerts can be dialed down.

Recommendations to others considering the product

Need to purchase a lot of add-ons to get to the level needed for our needs. May end up becoming quite expensive in the end comparatively.

What business problems are you solving with the product? What benefits have you realized?

Various IT needs in a campus environment.

Zendesk review by sarah c.
sarah c.
Validated Reviewer
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Zendesk is a little congested"

What do you like best?

I like to be able to search customer threads by email and names

What do you dislike?

The way it populates results is a little congested

Recommendations to others considering the product

It allows keeps a log of customers voicemails that are embedded as audio files, which I really appreciate.

What business problems are you solving with the product? What benefits have you realized?

Customer service questions and requests

Zendesk review by Matt M.
Matt M.
Validated Reviewer
Review Source
content

"Zendesk is great for supporting multiple devices and multiple locations."

What do you like best?

I love the ease of searching old tickets. Email search at work can be a slow process but searching Zendesk is easy and quick.

What do you dislike?

I don't currently have any dislikes for zendesk.

Recommendations to others considering the product

Great for Technical support.

What business problems are you solving with the product? What benefits have you realized?

I oversee 5 locations with over 600 devices so this is great for tracking device issues/rmas.

Zendesk review by Phil G.
Phil G.
Validated Reviewer
Review Source
content

"Good product, good value"

What do you like best?

It's relatively easy to navigate Zendesk and it really has much of what you need to run a fairly large support organization.

What do you dislike?

Some of the reporting functionality could be a little easier to work with.

What business problems are you solving with the product? What benefits have you realized?

It allows us to manage all of our customer support needs, including ticket management, a knowledge base and a user community.

Kate from G2

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* We monitor all Zendesk Support reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.