1. [Home](https://www.g2.com/) 2. ... 3. [Help Desk Software](https://www.g2.com/categories/help-desk) 4. [Zendesk for Customer Service Discussions](https://www.g2.com/products/zendesk-for-customer-service/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") ![Reward for good Zendesk for Customer Service reviews](https://images.g2crowd.com/uploads/medal/image/1000566/c08282b640f34793960da9e3761fcf9f.svg "Reward for good Zendesk for Customer Service reviews") ](/products/zendesk-for-customer-service/reviews) [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) (7,012)4.3/5 "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide." Show More * * * ### 141 Discussions ### 207 Participants ### 55.0 Nps Score Already have Zendesk for Customer Service? ### All Zendesk for Customer Service Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments KT Loading... [kesinee t.](https://www.g2.com/users/a259a224-a4f8-404e-bda0-96f40492ab7e "kesinee t.") • almost 7 years ago Customer Service Director Customer Service Director More Options - [ # What is the best way to connect our Zendesk with chatsapp now? and best practice for using chat bot ](/discussions/16233-what-is-the-best-way-to-connect-our-zendesk-with-chatsapp-now-and-best-practice-for-using-chat-bot) We are trying to connect all Chat application in Zendesk Line Whatsapp WeChat Zalo and Telegram. Also apply chat bot AI with our chat but not by provide related article. We are looking for chat bot that we can build the complicated workflow or can direct give answer to the customer instead of... [Read more](/discussions/16233-what-is-the-best-way-to-connect-our-zendesk-with-chatsapp-now-and-best-practice-for-using-chat-bot) [ Google Workspace Communication Tools ](https://www.g2.com/tags/google-workspace-communication-tools)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software) [ Google Workspace for Sales Software ](https://www.g2.com/tags/google-workspace-for-sales-software)[ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.&title=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D9) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D9&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D9) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zendesk+for+Customer+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D9%0aAsk+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Zendesk+for+Customer+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D9%0aAsk+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ML Loading... [Melanie L.](https://www.g2.com/users/ee6198ac-6f07-45b6-8e9f-9141cd183031 "Melanie L.") • almost 7 years ago Operations Specialist Operations Specialist More Options - [ # Benchmark for SLA and CSat ](/discussions/15938-benchmark-for-sla-and-csat) ? [ Google Workspace Communication Tools ](https://www.g2.com/tags/google-workspace-communication-tools)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software) [ Google Workspace for Sales Software ](https://www.g2.com/tags/google-workspace-for-sales-software)[ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.&title=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D9) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D9&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D9) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zendesk+for+Customer+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D9%0aAsk+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Zendesk+for+Customer+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D9%0aAsk+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Thomas J. C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thomas J. C.") TC Loading... [Thomas J. C.](https://www.g2.com/users/9cbb6dc6-6ba1-4f01-9485-05516255b76c "Thomas J. C.") • about 12 years ago Director, Talent Acquisition & HRIS at The Home for Little Wanderers Director, Talent Acquisition & HRIS at The Home for Little Wanderers More Options - [ # Does anyone use the Forums functionality? ](/discussions/does-anyone-use-the-forums-functionality) The company who provides our CRM solution utilizes Zendesk and while the Forums are technically active, they're completely empty. Are other customers using them successfully? Should I suggest it be promoted more? [ Google Workspace Communication Tools ](https://www.g2.com/tags/google-workspace-communication-tools)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software) [ Google Workspace for Sales Software ](https://www.g2.com/tags/google-workspace-for-sales-software)[ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools) Show More * * * \<0\>0\>Upvotes * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.&title=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D9) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D9&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D9) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zendesk+for+Customer+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D9%0aAsk+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Zendesk+for+Customer+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D9%0aAsk+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • almost 5 years ago More Options - [ # ¿Cómo puedo seguir mejorando los reportes que genera Zendesk? ](/discussions/como-puedo-seguir-mejorando-los-reportes-que-genera-zendesk) Me gusta sacar reportes de Zendesk para saber como se están comportando los agentes, mirar que indicadores se están mandejando como el tiempo de respuesta, la satisfacción, y la cantidad de tickets resueltos, entonces, quisiera saber como puedo elaborar mejores informes. [ Digital Customer Service Platforms Software ](https://www.g2.com/tags/digital-customer-service-platforms-software)[ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Proactive Notification Software ](https://www.g2.com/tags/proactive-notification-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software) [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Google Workspace Communication Tools ](https://www.g2.com/tags/google-workspace-communication-tools)[ Google Workspace for Sales Software ](https://www.g2.com/tags/google-workspace-for-sales-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software)[ Complaint Management Software ](https://www.g2.com/tags/complaint-management-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Genesys AppFoundry Marketplace Software ](https://www.g2.com/tags/genesys-appfoundry-marketplace-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.&title=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D9) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D9&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D9) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zendesk+for+Customer+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D9%0aAsk+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Zendesk+for+Customer+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D9%0aAsk+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • almost 5 years ago More Options - [ # How can we use live chat to support our request? ](/discussions/how-can-we-use-live-chat-to-support-our-request) Please share more details on using the live chat instead of the chatbot to submit my requests. [ Digital Customer Service Platforms Software ](https://www.g2.com/tags/digital-customer-service-platforms-software)[ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Proactive Notification Software ](https://www.g2.com/tags/proactive-notification-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software) [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Google Workspace Communication Tools ](https://www.g2.com/tags/google-workspace-communication-tools)[ Google Workspace for Sales Software ](https://www.g2.com/tags/google-workspace-for-sales-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software)[ Complaint Management Software ](https://www.g2.com/tags/complaint-management-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Genesys AppFoundry Marketplace Software ](https://www.g2.com/tags/genesys-appfoundry-marketplace-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.&title=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D9) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D9&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D9) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zendesk+for+Customer+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D9%0aAsk+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Zendesk+for+Customer+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D9%0aAsk+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • almost 5 years ago More Options - [ # What is the best way to merge tickets? ](/discussions/what-is-the-best-way-to-merge-tickets) cxvsHow do I merge a ticket when a customer has contacted us again in a separate ticket? [ Digital Customer Service Platforms Software ](https://www.g2.com/tags/digital-customer-service-platforms-software)[ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Proactive Notification Software ](https://www.g2.com/tags/proactive-notification-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software) [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Google Workspace Communication Tools ](https://www.g2.com/tags/google-workspace-communication-tools)[ Google Workspace for Sales Software ](https://www.g2.com/tags/google-workspace-for-sales-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software)[ Complaint Management Software ](https://www.g2.com/tags/complaint-management-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Genesys AppFoundry Marketplace Software ](https://www.g2.com/tags/genesys-appfoundry-marketplace-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.&title=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D9) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D9&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D9) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zendesk+for+Customer+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D9%0aAsk+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Zendesk+for+Customer+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D9%0aAsk+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • almost 5 years ago More Options - [ # Do you plan on releasing a way to conduct calls via the mobile app in the future? ](/discussions/do-you-plan-on-releasing-a-way-to-conduct-calls-via-the-mobile-app-in-the-future) Would love the ability to make and take calls via the app if possible. Workin go n the go! [ Digital Customer Service Platforms Software ](https://www.g2.com/tags/digital-customer-service-platforms-software)[ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Proactive Notification Software ](https://www.g2.com/tags/proactive-notification-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software) [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Google Workspace Communication Tools ](https://www.g2.com/tags/google-workspace-communication-tools)[ Google Workspace for Sales Software ](https://www.g2.com/tags/google-workspace-for-sales-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software)[ Complaint Management Software ](https://www.g2.com/tags/complaint-management-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Genesys AppFoundry Marketplace Software ](https://www.g2.com/tags/genesys-appfoundry-marketplace-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.&title=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D9) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D9&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D9) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zendesk+for+Customer+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D9%0aAsk+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Zendesk+for+Customer+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D9%0aAsk+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • almost 5 years ago More Options - [ # Make a form through ZenDesk ](/discussions/make-a-form-through-zendesk) How do I make a form through ZenDesk that customers can securely provide personal information? [ Digital Customer Service Platforms Software ](https://www.g2.com/tags/digital-customer-service-platforms-software)[ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Proactive Notification Software ](https://www.g2.com/tags/proactive-notification-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software) [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Google Workspace Communication Tools ](https://www.g2.com/tags/google-workspace-communication-tools)[ Google Workspace for Sales Software ](https://www.g2.com/tags/google-workspace-for-sales-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software)[ Complaint Management Software ](https://www.g2.com/tags/complaint-management-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Genesys AppFoundry Marketplace Software ](https://www.g2.com/tags/genesys-appfoundry-marketplace-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.&title=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D9) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D9&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D9) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zendesk+for+Customer+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D9%0aAsk+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Zendesk+for+Customer+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D9%0aAsk+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 7 years ago More Options - [ # Can you make phone calls in Zendesk Support and track them? ](/discussions/10657-can-you-make-phone-calls-in-zendesk-support-and-track-them) I need a chat tool that also has phone support options [ Google Workspace Communication Tools ](https://www.g2.com/tags/google-workspace-communication-tools)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software) [ Google Workspace for Sales Software ](https://www.g2.com/tags/google-workspace-for-sales-software)[ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.&title=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D9) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D9&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D9) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zendesk+for+Customer+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D9%0aAsk+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Zendesk+for+Customer+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D9%0aAsk+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") - [‹ Prev‹ Prev](/products/zendesk-support-suite/discuss?page=8) - [1](/products/zendesk-support-suite/discuss) - [2](/products/zendesk-support-suite/discuss?page=2) - … - [5](/products/zendesk-support-suite/discuss?page=5) - [6](/products/zendesk-support-suite/discuss?page=6) - [7](/products/zendesk-support-suite/discuss?page=7) - [8](/products/zendesk-support-suite/discuss?page=8) - 9 - Next ›Next › ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/zendesk-for-customer-service/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Product Avatar Image") ### Have you used Zendesk for Customer Service before? Answer a few questions to help the Zendesk for Customer Service community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D9%26small_ask%3Dzendesk-for-customer-service) No ## Top Contributors in Zendesk for Customer Service 1 ![Angelie A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Angelie A.") AA Loading... ### [Angelie A.](https://www.g2.com/users/e42e88dd-8263-41c4-a755-062c71b0f0dd "Angelie A.") Operations Advisor 3 pts 2 ![Jed F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jed F.") JF Loading... ### [Jed F.](https://www.g2.com/users/ed731700-0642-420d-8d00-d1bb4ec95a8f "Jed F.") VP of Growth 2 pts 3 ![Peter H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Peter H.") PH Loading... ### [Peter H.](https://www.g2.com/users/ff4c3b80-1a27-4bfd-b6f5-f242a979ca49 "Peter H.") Support Manager, PM, BA 2 pts 4 ![Courtney D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Courtney D.") CD Loading... ### [Courtney D.](https://www.g2.com/users/086bb0c8-d98e-40e2-ab74-90cade4a50c9 "Courtney D.") Marketing 2 pts 5 FZ Loading... ### [Fallon Z.](https://www.g2.com/users/7a16c514-2c97-47fb-817d-b4e6b83852f8 "Fallon Z.") Director of Operations 2 pts