1. [Home](https://www.g2.com/) 2. ... 3. [Help Desk Software](https://www.g2.com/categories/help-desk) 4. [Zendesk for Customer Service Discussions](https://www.g2.com/products/zendesk-for-customer-service/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") ![Reward for good Zendesk for Customer Service reviews](https://images.g2crowd.com/uploads/medal/image/1000566/c08282b640f34793960da9e3761fcf9f.svg "Reward for good Zendesk for Customer Service reviews") ](/products/zendesk-for-customer-service/reviews) [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) (7,011)4.3/5 "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide." Show More * * * ### 141 Discussions ### 207 Participants ### 55.0 Nps Score Already have Zendesk for Customer Service? ### All Zendesk for Customer Service Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 5 years ago More Options - [ # How do I get the list of all functions and calculated fields in Zendesk Explore? ](/discussions/50279-how-do-i-get-the-list-of-all-functions-and-calculated-fields-in-zendesk-explore) I need to review every function and formula so that I can build better reports. [ Genesys AppFoundry Marketplace Software ](https://www.g2.com/tags/genesys-appfoundry-marketplace-software)[ Complaint Management Software ](https://www.g2.com/tags/complaint-management-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ Proactive Notification Software ](https://www.g2.com/tags/proactive-notification-software) [ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Google Workspace Communication Tools ](https://www.g2.com/tags/google-workspace-communication-tools)[ Google Workspace for Sales Software ](https://www.g2.com/tags/google-workspace-for-sales-software)[ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.&title=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D8) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D8&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D8) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zendesk+for+Customer+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D8%0aAsk+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Zendesk+for+Customer+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D8%0aAsk+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 5 years ago More Options - [ # Can you route tickets to different queues based on the email it was sent to/category? ](/discussions/50178-can-you-route-tickets-to-different-queues-based-on-the-email-it-was-sent-to-category) On ServiceNow, we can split up tickets based on the team a user sent the ticket to - for example, our product team versus our infrastructure team. Can this be done? [ Complaint Management Software ](https://www.g2.com/tags/complaint-management-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ Proactive Notification Software ](https://www.g2.com/tags/proactive-notification-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software) [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Google Workspace Communication Tools ](https://www.g2.com/tags/google-workspace-communication-tools)[ Google Workspace for Sales Software ](https://www.g2.com/tags/google-workspace-for-sales-software)[ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.&title=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D8) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D8&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D8) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zendesk+for+Customer+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D8%0aAsk+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Zendesk+for+Customer+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D8%0aAsk+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 5 years ago More Options - [ # Unable to downgrade the user role easily ](/discussions/50064-unable-to-downgrade-the-user-role-easily) While I've to downgrade an user from "Staff" to "Contributor", it forces me to reassign all the tickets to other first, however, there are a lot of tickets, I can only select at most 30 tickets at once for reassignment. There is no way to select all tickets at once. I've to done multiple times. [ Complaint Management Software ](https://www.g2.com/tags/complaint-management-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ Proactive Notification Software ](https://www.g2.com/tags/proactive-notification-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software) [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Google Workspace Communication Tools ](https://www.g2.com/tags/google-workspace-communication-tools)[ Google Workspace for Sales Software ](https://www.g2.com/tags/google-workspace-for-sales-software)[ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.&title=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D8) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D8&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D8) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zendesk+for+Customer+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D8%0aAsk+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Zendesk+for+Customer+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D8%0aAsk+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 5 years ago More Options - [ # You can use it for logging complaints, creating tickets and assigning to particular person ](/discussions/33832-you-can-use-it-for-logging-complaints-creating-tickets-and-assigning-to-particular-person) Better [ Complaint Management Software ](https://www.g2.com/tags/complaint-management-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ Proactive Notification Software ](https://www.g2.com/tags/proactive-notification-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software) [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Google Workspace Communication Tools ](https://www.g2.com/tags/google-workspace-communication-tools)[ Google Workspace for Sales Software ](https://www.g2.com/tags/google-workspace-for-sales-software)[ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.&title=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D8) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D8&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D8) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zendesk+for+Customer+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D8%0aAsk+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Zendesk+for+Customer+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D8%0aAsk+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Chevaughan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chevaughan S.") CS Loading... [Chevaughan S.](https://www.g2.com/users/d3f66b45-4e38-4ac1-b0f2-fd6b52fe4be2 "Chevaughan S.") • almost 6 years ago Technical Support Specialist at Amazon Technical Support Specialist at Amazon More Options - [ # What is the best way to secure a response without another agent taking your message. ](/discussions/32813-what-is-the-best-way-to-secure-a-response-without-another-agent-taking-your-message) I have had instances where I was respinding to messages and another agent took it before submission. [ Complaint Management Software ](https://www.g2.com/tags/complaint-management-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ Proactive Notification Software ](https://www.g2.com/tags/proactive-notification-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software) [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Google Workspace Communication Tools ](https://www.g2.com/tags/google-workspace-communication-tools)[ Google Workspace for Sales Software ](https://www.g2.com/tags/google-workspace-for-sales-software)[ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.&title=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D8) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D8&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D8) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zendesk+for+Customer+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D8%0aAsk+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Zendesk+for+Customer+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D8%0aAsk+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Jed F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jed F.") JF Loading... [Jed F.](https://www.g2.com/users/ed731700-0642-420d-8d00-d1bb4ec95a8f "Jed F.") • almost 6 years ago VP of Growth @ Sling VP of Growth @ Sling More Options - [ # Prioritizing open tickets by the number of updates from the requestor ](/discussions/32426-prioritizing-open-tickets-by-the-number-of-updates-from-the-requestor) I'm having a hard time finding a way with automations or triggers to update the priority on a ticket by the number of updates from the requestor. Ideally, I'd like to move faster on tickets where the requestor has left more than one update since our support team's response. Trying to address... [Read more](/discussions/32426-prioritizing-open-tickets-by-the-number-of-updates-from-the-requestor) [ Complaint Management Software ](https://www.g2.com/tags/complaint-management-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ Proactive Notification Software ](https://www.g2.com/tags/proactive-notification-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software) [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Google Workspace Communication Tools ](https://www.g2.com/tags/google-workspace-communication-tools)[ Google Workspace for Sales Software ](https://www.g2.com/tags/google-workspace-for-sales-software)[ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.&title=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D8) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D8&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D8) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zendesk+for+Customer+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D8%0aAsk+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Zendesk+for+Customer+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D8%0aAsk+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") SM Loading... [Samantha M.](https://www.g2.com/users/38199306-4c00-4ada-8362-438f61207917 "Samantha M.") • almost 6 years ago More Options - [ # How do you easily track chat conversion on your site? ](/discussions/32296-how-do-you-easily-track-chat-conversion-on-your-site) I am looking for a way to quickly track how chat is impacting my conversion rate on a daily basis [ Complaint Management Software ](https://www.g2.com/tags/complaint-management-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ Proactive Notification Software ](https://www.g2.com/tags/proactive-notification-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software) [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Google Workspace Communication Tools ](https://www.g2.com/tags/google-workspace-communication-tools)[ Google Workspace for Sales Software ](https://www.g2.com/tags/google-workspace-for-sales-software)[ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.&title=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D8) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D8&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D8) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zendesk+for+Customer+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D8%0aAsk+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Zendesk+for+Customer+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D8%0aAsk+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Jed F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jed F.") JF Loading... [Jed F.](https://www.g2.com/users/ed731700-0642-420d-8d00-d1bb4ec95a8f "Jed F.") • almost 6 years ago VP of Growth @ Sling VP of Growth @ Sling More Options - [ # Best ways to manage ticket volume ](/discussions/32265-best-ways-to-manage-ticket-volume) I'm curious what others have done to help manage ticket volume, especially if you allow for ticket creation via email. We get a lot of unnecessary tickets created by people who do not visit the self-serve help center first, or who just want to respond with a compliment to an email campaign. I've... [Read more](/discussions/32265-best-ways-to-manage-ticket-volume) [ Complaint Management Software ](https://www.g2.com/tags/complaint-management-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ Proactive Notification Software ](https://www.g2.com/tags/proactive-notification-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software) [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Google Workspace Communication Tools ](https://www.g2.com/tags/google-workspace-communication-tools)[ Google Workspace for Sales Software ](https://www.g2.com/tags/google-workspace-for-sales-software)[ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.&title=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D8) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D8&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D8) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zendesk+for+Customer+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D8%0aAsk+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Zendesk+for+Customer+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D8%0aAsk+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") KC Loading... [Kemon C.](https://www.g2.com/users/553aa602-7ecb-4d30-a17e-6e5c86abba67 "Kemon C.") • over 6 years ago More Options - [ # Is there a way that I can close multiple tickets simultaneously? ](/discussions/25905-is-there-a-way-that-i-can-close-multiple-tickets-simultaneously) Open tickets take up space, so the system has to purged and the tickets must be closed before they can be removed. [ Google Workspace Communication Tools ](https://www.g2.com/tags/google-workspace-communication-tools)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software) [ Google Workspace for Sales Software ](https://www.g2.com/tags/google-workspace-for-sales-software)[ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.&title=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D8) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D8&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D8) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zendesk+for+Customer+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D8%0aAsk+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Zendesk+for+Customer+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D8%0aAsk+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Vanessa S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vanessa S.") VS Loading... [Vanessa S.](https://www.g2.com/users/1aa2762c-3932-4db5-95d8-eafe7bee63a9 "Vanessa S.") • over 6 years ago Strong customer service professional with sales experience, communication and digital marketing skills Strong customer service professional with sales experience, communication and digital marketing skills More Options - [ # Do you actively update the Zendesk Support? ](/discussions/do-you-actively-update-the-zendesk-support) ? [ Google Workspace Communication Tools ](https://www.g2.com/tags/google-workspace-communication-tools)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software) [ Google Workspace for Sales Software ](https://www.g2.com/tags/google-workspace-for-sales-software)[ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.&title=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D8) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D8&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D8) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zendesk+for+Customer+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D8%0aAsk+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Zendesk+for+Customer+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D8%0aAsk+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") - [‹ Prev‹ Prev](/products/zendesk-support-suite/discuss?page=7) - [1](/products/zendesk-support-suite/discuss) - [2](/products/zendesk-support-suite/discuss?page=2) - … - [4](/products/zendesk-support-suite/discuss?page=4) - [5](/products/zendesk-support-suite/discuss?page=5) - [6](/products/zendesk-support-suite/discuss?page=6) - [7](/products/zendesk-support-suite/discuss?page=7) - 8 - [9](/products/zendesk-support-suite/discuss?page=9) - [Next ›Next ›](/products/zendesk-support-suite/discuss?page=9) ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/zendesk-for-customer-service/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Product Avatar Image") ### Have you used Zendesk for Customer Service before? Answer a few questions to help the Zendesk for Customer Service community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D8%26small_ask%3Dzendesk-for-customer-service) No ## Top Contributors in Zendesk for Customer Service 1 ![Angelie A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Angelie A.") AA Loading... ### [Angelie A.](https://www.g2.com/users/e42e88dd-8263-41c4-a755-062c71b0f0dd "Angelie A.") Operations Advisor 3 pts 2 ![Jed F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jed F.") JF Loading... ### [Jed F.](https://www.g2.com/users/ed731700-0642-420d-8d00-d1bb4ec95a8f "Jed F.") VP of Growth 2 pts 3 ![Peter H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Peter H.") PH Loading... ### [Peter H.](https://www.g2.com/users/ff4c3b80-1a27-4bfd-b6f5-f242a979ca49 "Peter H.") Support Manager, PM, BA 2 pts 4 ![Courtney D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Courtney D.") CD Loading... ### [Courtney D.](https://www.g2.com/users/086bb0c8-d98e-40e2-ab74-90cade4a50c9 "Courtney D.") Marketing 2 pts 5 FZ Loading... ### [Fallon Z.](https://www.g2.com/users/7a16c514-2c97-47fb-817d-b4e6b83852f8 "Fallon Z.") Director of Operations 2 pts