1. [Home](https://www.g2.com/) 2. ... 3. [Help Desk Software](https://www.g2.com/categories/help-desk) 4. [Zendesk for Customer Service Discussions](https://www.g2.com/products/zendesk-for-customer-service/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") ![Reward for good Zendesk for Customer Service reviews](https://images.g2crowd.com/uploads/medal/image/1000566/c08282b640f34793960da9e3761fcf9f.svg "Reward for good Zendesk for Customer Service reviews") ](/products/zendesk-for-customer-service/reviews) [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) (7,011)4.3/5 "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide." Show More * * * ### 140 Discussions ### 206 Participants ### 55.0 Nps Score Already have Zendesk for Customer Service? ### All Zendesk for Customer Service Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 4 years ago More Options - [ # Do you have any experts who can help me with our custom product a combination zendesk/CXone/Frontline product? ](/discussions/do-you-have-any-experts-who-can-help-me-with-our-custom-product-a-combination-zendesk-cxone-frontline-product) [ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms)[ Genesys AppFoundry Marketplace ](https://www.g2.com/tags/genesys-appfoundry-marketplace)[ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software) [ Complaint Management Software ](https://www.g2.com/tags/complaint-management-software)[ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software)[ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ Google Workspace for Sales Software ](https://www.g2.com/tags/google-workspace-for-sales-software)[ Google Workspace Communication Tools ](https://www.g2.com/tags/google-workspace-communication-tools)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Proactive Notification Software ](https://www.g2.com/tags/proactive-notification-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.&title=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D3) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D3&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D3) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zendesk+for+Customer+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D3%0aAsk+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Zendesk+for+Customer+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D3%0aAsk+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 4 years ago More Options - [ # Is there a way to get desktop notifications or sounds for emails? ](/discussions/is-there-a-way-to-get-desktop-notifications-or-sounds-for-emails) Currently it is only possible to get chat sounds, but was wondering if there is the ability to get sounds/notifications for emails and web form submissions. [ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms)[ Genesys AppFoundry Marketplace ](https://www.g2.com/tags/genesys-appfoundry-marketplace)[ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software) [ Complaint Management Software ](https://www.g2.com/tags/complaint-management-software)[ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software)[ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ Google Workspace for Sales Software ](https://www.g2.com/tags/google-workspace-for-sales-software)[ Google Workspace Communication Tools ](https://www.g2.com/tags/google-workspace-communication-tools)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Proactive Notification Software ](https://www.g2.com/tags/proactive-notification-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.&title=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D3) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D3&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D3) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zendesk+for+Customer+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D3%0aAsk+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Zendesk+for+Customer+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D3%0aAsk+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 4 years ago More Options - [ # What about your community? ](/discussions/what-about-your-community) [ Genesys AppFoundry Marketplace ](https://www.g2.com/tags/genesys-appfoundry-marketplace)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Complaint Management Software ](https://www.g2.com/tags/complaint-management-software)[ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software) [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ Google Workspace for Sales Software ](https://www.g2.com/tags/google-workspace-for-sales-software)[ Google Workspace Communication Tools ](https://www.g2.com/tags/google-workspace-communication-tools)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Contact Center Software ](https://www.g2.com/tags/contact-center-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Proactive Notification Software ](https://www.g2.com/tags/proactive-notification-software)[ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.&title=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D3) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D3&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D3) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zendesk+for+Customer+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D3%0aAsk+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Zendesk+for+Customer+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D3%0aAsk+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 4 years ago More Options - [ # Is there a chance to add screenshare and remote access natively in Zendesk? ](/discussions/is-there-a-chance-to-add-screenshare-and-remote-access-natively-in-zendesk) [ Genesys AppFoundry Marketplace ](https://www.g2.com/tags/genesys-appfoundry-marketplace)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Complaint Management Software ](https://www.g2.com/tags/complaint-management-software)[ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software) [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ Google Workspace for Sales Software ](https://www.g2.com/tags/google-workspace-for-sales-software)[ Google Workspace Communication Tools ](https://www.g2.com/tags/google-workspace-communication-tools)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Contact Center Software ](https://www.g2.com/tags/contact-center-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Proactive Notification Software ](https://www.g2.com/tags/proactive-notification-software)[ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.&title=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D3) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D3&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D3) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zendesk+for+Customer+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D3%0aAsk+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Zendesk+for+Customer+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D3%0aAsk+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 4 years ago More Options - [ # Why can't every agent have the translate option when viewing tickets? ](/discussions/why-can-t-every-agent-have-the-translate-option-when-viewing-tickets) If the messages come in and the agent doesn't have chat access they can't translate the ticket. [ Genesys AppFoundry Marketplace ](https://www.g2.com/tags/genesys-appfoundry-marketplace)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Complaint Management Software ](https://www.g2.com/tags/complaint-management-software)[ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software) [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ Google Workspace for Sales Software ](https://www.g2.com/tags/google-workspace-for-sales-software)[ Google Workspace Communication Tools ](https://www.g2.com/tags/google-workspace-communication-tools)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Proactive Notification Software ](https://www.g2.com/tags/proactive-notification-software)[ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.&title=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D3) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D3&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D3) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zendesk+for+Customer+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D3%0aAsk+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Zendesk+for+Customer+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D3%0aAsk+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 4 years ago More Options - [ # how do i stop email chains being pulled in within one message ](/discussions/how-do-i-stop-email-chains-being-pulled-in-within-one-message) on the agent workspace, email chains keep being pulled into the conversation flow. this is where the customer responds back with the entire email chain as their email. this makes it extremely hard to find the latest reply when it is somewhere half way up the ticket [ Genesys AppFoundry Marketplace ](https://www.g2.com/tags/genesys-appfoundry-marketplace)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Complaint Management Software ](https://www.g2.com/tags/complaint-management-software)[ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software) [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ Google Workspace for Sales Software ](https://www.g2.com/tags/google-workspace-for-sales-software)[ Google Workspace Communication Tools ](https://www.g2.com/tags/google-workspace-communication-tools)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Proactive Notification Software ](https://www.g2.com/tags/proactive-notification-software)[ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Digital Customer Service Platforms Software ](https://www.g2.com/tags/digital-customer-service-platforms-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.&title=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D3) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D3&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D3) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zendesk+for+Customer+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D3%0aAsk+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Zendesk+for+Customer+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D3%0aAsk+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 4 years ago More Options - [ # When will smiley survey be added to the Support suite ](/discussions/when-will-smiley-survey-be-added-to-the-support-suite) [ Genesys AppFoundry Marketplace ](https://www.g2.com/tags/genesys-appfoundry-marketplace)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Complaint Management Software ](https://www.g2.com/tags/complaint-management-software)[ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software) [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ Google Workspace for Sales Software ](https://www.g2.com/tags/google-workspace-for-sales-software)[ Google Workspace Communication Tools ](https://www.g2.com/tags/google-workspace-communication-tools)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Proactive Notification Software ](https://www.g2.com/tags/proactive-notification-software)[ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Digital Customer Service Platforms Software ](https://www.g2.com/tags/digital-customer-service-platforms-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.&title=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D3) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D3&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D3) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zendesk+for+Customer+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D3%0aAsk+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Zendesk+for+Customer+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D3%0aAsk+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 4 years ago More Options - [ # Trigguers best practices ](/discussions/trigguers-best-practices) Which are the best practices when creating or customizing the triggers? [ Genesys AppFoundry Marketplace ](https://www.g2.com/tags/genesys-appfoundry-marketplace)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Complaint Management Software ](https://www.g2.com/tags/complaint-management-software)[ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software) [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ Google Workspace for Sales Software ](https://www.g2.com/tags/google-workspace-for-sales-software)[ Google Workspace Communication Tools ](https://www.g2.com/tags/google-workspace-communication-tools)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Proactive Notification Software ](https://www.g2.com/tags/proactive-notification-software)[ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Digital Customer Service Platforms Software ](https://www.g2.com/tags/digital-customer-service-platforms-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.&title=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D3) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D3&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D3) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zendesk+for+Customer+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D3%0aAsk+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Zendesk+for+Customer+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D3%0aAsk+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 4 years ago More Options - [ # How do I provide proof of log-in for the survey? ](/discussions/how-do-i-provide-proof-of-log-in-for-the-survey) I received an error message when attempting to upload the screenshot of me signed in. Let me know if you would like me to provide it another way. [ Genesys AppFoundry Marketplace ](https://www.g2.com/tags/genesys-appfoundry-marketplace)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Complaint Management Software ](https://www.g2.com/tags/complaint-management-software)[ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software) [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ Google Workspace for Sales Software ](https://www.g2.com/tags/google-workspace-for-sales-software)[ Google Workspace Communication Tools ](https://www.g2.com/tags/google-workspace-communication-tools)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Proactive Notification Software ](https://www.g2.com/tags/proactive-notification-software)[ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Digital Customer Service Platforms Software ](https://www.g2.com/tags/digital-customer-service-platforms-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.&title=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D3) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D3&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D3) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zendesk+for+Customer+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D3%0aAsk+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Zendesk+for+Customer+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D3%0aAsk+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 4 years ago More Options - [ # How to ](/discussions/zendesk-support-suite-how-to) [ Genesys AppFoundry Marketplace ](https://www.g2.com/tags/genesys-appfoundry-marketplace)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Complaint Management Software ](https://www.g2.com/tags/complaint-management-software)[ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software) [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ Google Workspace for Sales Software ](https://www.g2.com/tags/google-workspace-for-sales-software)[ Google Workspace Communication Tools ](https://www.g2.com/tags/google-workspace-communication-tools)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Proactive Notification Software ](https://www.g2.com/tags/proactive-notification-software)[ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Digital Customer Service Platforms Software ](https://www.g2.com/tags/digital-customer-service-platforms-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.&title=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D3) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zendesk+for+Customer+Service+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D3&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D3) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zendesk+for+Customer+Service+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D3%0aAsk+Zendesk+for+Customer+Service+questions+and+get+answers+from+expert+users+in+our+Zendesk+for+Customer+Service+Discussions+section.) 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Get answers from real users and experts [Start A Discussion](/products/zendesk-for-customer-service/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Product Avatar Image") ### Have you used Zendesk for Customer Service before? Answer a few questions to help the Zendesk for Customer Service community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzendesk-support-suite%2Fdiscuss%3Fpage%3D3%26small_ask%3Dzendesk-for-customer-service) No ## Top Contributors in Zendesk for Customer Service 1 ![Angelie A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Angelie A.") AA Loading... ### [Angelie A.](https://www.g2.com/users/e42e88dd-8263-41c4-a755-062c71b0f0dd "Angelie A.") Operations Advisor 3 pts 2 ![Jed F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jed F.") JF Loading... ### [Jed F.](https://www.g2.com/users/ed731700-0642-420d-8d00-d1bb4ec95a8f "Jed F.") VP of Growth 2 pts 3 ![Peter H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Peter H.") PH Loading... ### [Peter H.](https://www.g2.com/users/ff4c3b80-1a27-4bfd-b6f5-f242a979ca49 "Peter H.") Support Manager, PM, BA 2 pts 4 ![Courtney D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Courtney D.") CD Loading... ### [Courtney D.](https://www.g2.com/users/086bb0c8-d98e-40e2-ab74-90cade4a50c9 "Courtney D.") Marketing 2 pts 5 FZ Loading... ### [Fallon Z.](https://www.g2.com/users/7a16c514-2c97-47fb-817d-b4e6b83852f8 "Fallon Z.") Director of Operations 2 pts