Verified User in Accounting
UA
Verified User in Accounting
Mid-Market (51-1000 emp.)
"Unleash Helps our cross-company branding"
5/5
What do you like best about Zendesk for Employee Service?

I used to spend hours of messaging all relevant field positsions such as sales and product reminding them what are the core value of our products and competitive advantange. Using Unleash, they can just use our ask-marketing channel and Unleash's AI slackbot will answer based on my documentation. That's amazing! Review collected by and hosted on G2.com.

What do you dislike about Zendesk for Employee Service?

I hope that one day I'll be able to generate copy and ads using Unleash based on our data. One day that will happen for sure! Review collected by and hosted on G2.com.

Verified User in Newspapers
AN
Verified User in Newspapers
Mid-Market (51-1000 emp.)
"IT teams dream it help us to create a better response to our users!!"
5/5
What do you like best about Zendesk for Employee Service?

getting up Unleash was a breeze! it help us to create a better response to our users. The integration phase went smoothly, and we were up and running in no time. Review collected by and hosted on G2.com.

What do you dislike about Zendesk for Employee Service?

I dislike when a company with an AI-powered search product lacks transparency about how their AI algorithms work or fails. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Enterprise (> 1000 emp.)
"Unleash is helping our engineering team to deliver"
5/5
What do you like best about Zendesk for Employee Service?

I use their automation for filling RFPs - I often get these long forms of questions from our proudct team and I just upload it - Unleash provides the answers and their source. It saves me hours every week. Also I just use their enterprise search for finding documents I'm looking for. Review collected by and hosted on G2.com.

What do you dislike about Zendesk for Employee Service?

Code generation - it's not as good as I expected so I use Github copilot instead. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Unleash is amazing"
5/5
What do you like best about Zendesk for Employee Service?

Unleash in Zendesk has been a game-changer for our support team. They can now find answers to customer inquiries quickly and efficiently, thanks to Unleash's AI-powered search. This has significantly improved our customer satisfaction ratings. Review collected by and hosted on G2.com.

What do you dislike about Zendesk for Employee Service?

It's a minor issue but I asked them to add another integration that didn't exist in their list of intergrations, and I didn't get it yet. However it makes sense with the workload they have. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Enterprise (> 1000 emp.)
"Unleash: Our AI-powered Slack Assistant in Every Channel"
5/5
What do you like best about Zendesk for Employee Service?

Unleash's Slackbot integration has transformed our communication and productivity. We have Unleash assistants deployed in multiple Slack channels, acting as an AI-powered knowledge management tool. Employees can simply ask questions and get verified answers directly within Slack, eliminating the need to search through countless documents or wait for colleague responses. Unleash has fostered a culture of knowledge sharing and saved us tons of time. Review collected by and hosted on G2.com.

What do you dislike about Zendesk for Employee Service?

it's generally great, no complaints. happy with that :) Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Office manager delight"
5/5
What do you like best about Zendesk for Employee Service?

I use Unleash daily to convey our office policy to all new employees joining the company using their chatbot that works within Slack. It's so useful and easy to use and all our new employees love it Review collected by and hosted on G2.com.

What do you dislike about Zendesk for Employee Service?

I'm waiting for a new integration to our office management software - it will take few weeks, but I'm sure it will happen Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"CTOs will benefit from adding Unleash to their engineering team"
5/5
What do you like best about Zendesk for Employee Service?

It is simple to use and for admins they use RLP which is a dream come true. It takes few mintues to do the setup - and you are good to go. Their customer support team is incredible and helped with every challenge we faced. Review collected by and hosted on G2.com.

What do you dislike about Zendesk for Employee Service?

I hope it will generate code one day but it's not there yet. Review collected by and hosted on G2.com.

Verified User in Computer Games
UC
Verified User in Computer Games
Mid-Market (51-1000 emp.)
"Gaming companies must have"
5/5
What do you like best about Zendesk for Employee Service?

In gaming companies timing is king. Using Unleash our customer support, marketing and product teams are incredriby synced together. They get answers on the spot and it enables our monetization efforts to succeed much better than before. Review collected by and hosted on G2.com.

What do you dislike about Zendesk for Employee Service?

I hope that one day we can embed Unleash within our products. It's not there yet Review collected by and hosted on G2.com.

Verified User in Banking
UB
Verified User in Banking
Mid-Market (51-1000 emp.)
"Seamless Integration: Unleash Was Up and Running in Minutes"
5/5
What do you like best about Zendesk for Employee Service?

The setup and integration of Unleash with our existing systems was incredibly smooth. Their team provided excellent support throughout the process, ensuring everything went seamlessly. Unleash's intuitive interface made onboarding our team a breeze. We were up and running with Unleash in no time, and the benefits were immediately apparent. Review collected by and hosted on G2.com.

What do you dislike about Zendesk for Employee Service?

there are a few advanced filters we'd love to see added Review collected by and hosted on G2.com.

Verified User in Consumer Services
UC
Verified User in Consumer Services
Small-Business (50 or fewer emp.)
"Supercharge Your Teams with AI-powered Knowledge"
5/5
What do you like best about Zendesk for Employee Service?

Unleash has empowered our teams with AI-powered knowledge at their fingertips. The platform acts as a central hub for all our company information, making it easy to find answers and collaborate effectively. With Unleash.so, knowledge is no longer siloed, and everyone has access to the information they need to succeed. Review collected by and hosted on G2.com.

What do you dislike about Zendesk for Employee Service?

I like everything about it, its great and helpful. Review collected by and hosted on G2.com.