FV
Frederick V.
Mid-Market (51-1000 emp.)
"Super Helpful for IT & ES Use Cases—Keeps Improving"
5/5
What do you like best about Zendesk for Employee Service?

Super helpful for IT and ES use cases and continually interates Review collected by and hosted on G2.com.

What do you dislike about Zendesk for Employee Service?

Unclear of how it differentiates from CS for folks that have been with Zendesk for 8+ years Review collected by and hosted on G2.com.

JK
John K.
Enterprise (> 1000 emp.)
"Simple, Fast Turnaround with Easy Admin Customization"
4.5/5
What do you like best about Zendesk for Employee Service?

Simple, quick turnaround for agents. easy customization for admins Review collected by and hosted on G2.com.

What do you dislike about Zendesk for Employee Service?

Could use more robust training on all of the features that get added. Review collected by and hosted on G2.com.

YL
yozabel l.
Enterprise (> 1000 emp.)
"Easy to Implement and a Joy to Use"
5/5
What do you like best about Zendesk for Employee Service?

Easy to implement for the admin and easy to understand for agents. Review collected by and hosted on G2.com.

What do you dislike about Zendesk for Employee Service?

Anything comes to my mind because I really enjoy the products. Review collected by and hosted on G2.com.

Verified User in Government Administration
AG
Verified User in Government Administration
Mid-Market (51-1000 emp.)
"Zendesk Handles Many Tasks Well for Employee and Operational Support"
4.5/5
What do you like best about Zendesk for Employee Service?

We use Zendesk to service employee needs as well as building and other operational tasks. Review collected by and hosted on G2.com.

What do you dislike about Zendesk for Employee Service?

Zendesk can do many things, but there are many simple items that either require third party support or take long to implement on their end. Review collected by and hosted on G2.com.

Eyal D.
ED
Eyal D.
IT Manager
Mid-Market (51-1000 emp.)
"good system for helpdesk"
3.5/5
What do you like best about Zendesk for Employee Service?

It is easy to use and operate. It’s user-friendly, and I find it quite easy to handle and configure. Review collected by and hosted on G2.com.

What do you dislike about Zendesk for Employee Service?

The branding and form handling could be a bit better, and it would be easier if the editing process were more straightforward. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
"Upgrading the End User Experience"
4.5/5
What do you like best about Zendesk for Employee Service?

I like how we can meet our end users at their level and not have them jump through hoops to get help. I also like the ability to use the reporting functions to have snapshot views of how we are doing as a team and our productivity levels. Review collected by and hosted on G2.com.

What do you dislike about Zendesk for Employee Service?

I think the reporting is not very user friendly Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Complete kit for success with the client."
5/5
What do you like best about Zendesk for Employee Service?

Various tools, with multiple integration alternatives and ease of use, which contribute to more productive work. Review collected by and hosted on G2.com.

What do you dislike about Zendesk for Employee Service?

It may seem a bit overwhelming at first because of the various options and tools available. Review collected by and hosted on G2.com.

Jamie L.
JL
Jamie L.
Nutrition health educator
Small-Business (50 or fewer emp.)
"Effortless Ticket Management and Team Communication"
5/5
What do you like best about Zendesk for Employee Service?

It is easy to open an close tickets as well to call participants and communicate with other team members. Review collected by and hosted on G2.com.

What do you dislike about Zendesk for Employee Service?

I havent found something at the moment, so far it has been helpful. Review collected by and hosted on G2.com.

Verified User in Mental Health Care
UM
Verified User in Mental Health Care
Mid-Market (51-1000 emp.)
"Easy to Use and Intuitive—even for Non-IT Users"
5/5
What do you like best about Zendesk for Employee Service?

It's easy to use. Intuitive for a non IT person Review collected by and hosted on G2.com.

What do you dislike about Zendesk for Employee Service?

I know Zendesk has a lot more capabilities but I just do not know what they are Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Zendesk’s Clear, User-Friendly Interface Makes Support Simple"
5/5
What do you like best about Zendesk for Employee Service?

I feel thar Zendesk is the most user friendly interface I've worked with. I think it has a more clear interface and is lesa complex overral than other softwares. Review collected by and hosted on G2.com.

What do you dislike about Zendesk for Employee Service?

On rare occasions, evaluation assignments did not load as expected, but this was the only issue I experienced while using the platform. Review collected by and hosted on G2.com.