--- title: Zendesk for Employee Service Reviews meta\_title: 'Zendesk for Employee Service Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 107 reviews by the users' company size, role or industry to find out how Zendesk for Employee Service works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 107 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Zendesk for Employee Service Reviews & Product Details Visit Website Zendesk for Employee Service is an easy to use, AI-powered solution designed to streamline internal service delivery across IT Service Management (ITSM), Human Resources Service Management (HRSM), and other internal support. Built on the Zendesk Resolution Platform and powered by AI trained on 18+ billion service interactions, Zendesk empowers teams to provide fast, accurate resolutions, increasing employee satisfaction and productivity. Easy to implement, scale, and adapt across departments, Zendesk is designed to accommodate the evolving needs of growing organizations without costly developer resources. The platform offers pre-built integrations with popular IT and HR systems, along with robust data analytics to drive informed decisions. Whether you're looking to build a top-tier service desk, improve incident management, automate workflows, or boost self-service capabilities, Zendesk for Employee Service provides the ease of use, flexibility and scalability required for today's dynamic workplace. * * * Product Website Zendesk for Employee Service Seller [Zendesk](https://www.g2.com/sellers/zendesk) Discussions [Zendesk for Employee Service Community](https://www.g2.com/products/zendesk-for-employee-service/discuss) Languages Supported English Solution Type All-in-One Overview by Lilith Shoemaker Show More ## Pricing Pricing provided by Zendesk for Employee Service. ### Suite Team $29.00 1 agent Per Month [ View More Pricing Information ](https://www.g2.com/products/zendesk-for-employee-service/pricing) Zendesk Solutions (1) See how Zendesk products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Zendesk SolutionBy Zendesk ](/sellers/zendesk/solutions/zendesk) Show More ## Zendesk for Employee Service Integrations (10) What do users say about integrations? Verified by Zendesk for Employee Service [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") AssetSonar ](https://www.g2.com/products/ezo-assetsonar/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") GlossGenius ](https://www.g2.com/products/glossgenius/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Hospitable.com ](https://www.g2.com/products/hospitable-com/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Magento Open Source ](https://www.g2.com/products/magento-open-source/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Meta ](https://www.g2.com/products/meta-ai-meta/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Entra ID ](https://www.g2.com/products/microsoft-entra-id/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ScreenConnect ](https://www.g2.com/products/screenconnect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SweetHawk ](https://www.g2.com/products/sweethawk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") TeamViewer ](https://www.g2.com/products/teamviewer/reviews) Show More ![Tyler A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tyler A.") TA Tyler A. Owner Mid-Market (51-1000 emp.) 10/12/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "Great forecasting & scheduling solution for Zendesk" 5/5 What do you like best about Zendesk for Employee Service? Forecasting is easy to use and works out of the box, and I like that we can segment tickets based on the different types of work we handle. Scheduling is (mostly) automatic and the interface is one of the best I've tried. Also, their support team is excellent. Review collected by and hosted on G2.com. What do you dislike about Zendesk for Employee Service? I'd like to see more granularity in the agent activity reporting using the same workstreams we have for forecasting and auto scheduling. They say that's coming soon but would highlight it as an opportunity for improvement. Review collected by and hosted on G2.com. Recommendations to others considering Zendesk for Employee Service: If you're looking for a scheduling, forecasting, and agent productivity monitoring tool for Zendesk, Tymeshift is the best option we've found. Review collected by and hosted on G2.com. What problems is Zendesk for Employee Service solving and how is that benefiting you? We use Tymeshift to forecast, schedule, and track agent performance. The biggest problem it's solving for us is getting out of doing this all manually in spreadsheets and digging through Zendesk trying to figure out what agents did for that day. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 6/27/2022 "Did a great job fast" 4.5/5 What do you like best about Zendesk for Employee Service? Did a great job fast, didn't have to worry about if they were actually working on the issues or not. Review collected by and hosted on G2.com. What do you dislike about Zendesk for Employee Service? There was nothing about the support process that I disliked. Review collected by and hosted on G2.com. What problems is Zendesk for Employee Service solving and how is that benefiting you? Call completion issues. Quickly resolved and prevented further issues. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Saria H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saria H.") SH Saria H. Customer Care Operations Manager Mid-Market (51-1000 emp.) 11/23/2021 "The easiest WFM software to learn" 5/5 What do you like best about Zendesk for Employee Service? It's effortless to learn the software and implement it, thanks to the help center and YouTube videos. Customer service is top-notch, and improvements are constant as they take feedback from customers very seriously. Review collected by and hosted on G2.com. What do you dislike about Zendesk for Employee Service? The software still doesn't have a phone App which we want for our operations, but I understand it's being developed, and I'm sure it will be everything we want since they listen to their customers attentively Review collected by and hosted on G2.com. What problems is Zendesk for Employee Service solving and how is that benefiting you? We are now able to schedule daily tasks for the team and manage our resources much more effectively. The attendance monitor helps us understand how our agents are spending their productive time at home. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 4/19/2022 "Excellent Support" 5/5 What do you like best about Zendesk for Employee Service? Zendesk's support team is very prompt and helpful. Within a matter of hours, they have provided resolutions for all the questions / issues that I have raised. Review collected by and hosted on G2.com. What do you dislike about Zendesk for Employee Service? It would be great if the UI is a little more modern and flexible. I would like expand and shorten the different components of the ticket screen for a better viewing / usage experience. Review collected by and hosted on G2.com. Recommendations to others considering Zendesk for Employee Service: It is a high quality ticketing portal and the chances you would be disappointed are slim to none. Review collected by and hosted on G2.com. What problems is Zendesk for Employee Service solving and how is that benefiting you? Monitoring the performance of each individual support team member is easy. Their average response time and other statistics are very useful to spot any consistent lags. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Renewables & Environment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Renewables & Environment") AR Verified User in Renewables & Environment Small-Business (50 or fewer emp.) 10/13/2021 "Tymeshift FTW" 5/5 What do you like best about Zendesk for Employee Service? Not having to deal with spreadsheets all day has made my life incredibly easier. So that's one thing. I am also a huge fan of its ability to make accurate forecasts with all the information that Zendesk already has stored: that means once you set up, you don't have to start from scratch collecting data and feeding it. It's quicker, it's easier, and it's simpler. Finally, the automatic schedules are life-changing, too: intraday plans for each of your agents complete with breaks, lunch, and downtime. Plus, they're really, really easy to change if something comes up. The Zendesk-integration is also great: my agents don't have to waste any time toggling between apps, or learning a new tool. It's intuitive and really clever. Review collected by and hosted on G2.com. What do you dislike about Zendesk for Employee Service? To me, the only downside of it is really that it's Zendesk-exclusive. So now we're stuck having to work with zendesk if we want to keep using tymeshift. Don't get me wrong, we love Zendesk but still - it would be nice to be able to change if we wanted, you know? Review collected by and hosted on G2.com. What problems is Zendesk for Employee Service solving and how is that benefiting you? I'm making my managers life better and their agents' lives easier. That's thanks to the aforementioned features: automatic scheduling and accurate forecasting. Basically, tymeshift lefts me know in advance exactly how many agents I need on the ground and on every front at any given moment - and then makes it easier to make sure that they are where the company needs them most. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 10/8/2021 "Reviewing of the scheduling function and reporting" 3/5 What do you like best about Zendesk for Employee Service? Its easy to get support. Sometimes I am working in the tool and get stuck and I see the little help window. This makes life easier. There is a great overview of what each agent is doing at any given time (Who's working) to get a quick look at one glance. The brand seems modern and eager to evolve. I appreciate that! Review collected by and hosted on G2.com. What do you dislike about Zendesk for Employee Service? I miss being able to pull a report on what is or was scheduled. This would be helpful data for us. I am also missing some more customization options. In Germany, Lunches are not paid working time. I find it tricky to set it up, to have only the clean time shown in the reports. I would also like to schedule meetings for many agents with one click. I have not been able to find that functionality. The agents miss their chat and voice times. They don't log in in time, as they get stuck in their ticket tunnel. I haven't found a solution for that yet. Review collected by and hosted on G2.com. What problems is Zendesk for Employee Service solving and how is that benefiting you? Got rid of yet another spreadsheet. Can set up shifts on loop and reduce lots of manual work. Have many things under one roof, finally. The agents have a clearer view of their daily schedules. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Anu B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anu B.") AB Anu B. Senior Associate Mid-Market (51-1000 emp.) 3/21/2022 "Tymeshift is Time Scheduling" 4.5/5 What do you like best about Zendesk for Employee Service? An amazing platform which helps in keeping track of my and employees time track and enables us to complete these time bounded activities in an effective manner. Its live platform is a drastic capability for it. Review collected by and hosted on G2.com. What do you dislike about Zendesk for Employee Service? Apart from glitches i have not faced any such issues. Review collected by and hosted on G2.com. What problems is Zendesk for Employee Service solving and how is that benefiting you? Time management Time framed HFM Productivity Transparency Optimum utilization of resources Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Mid-Market (51-1000 emp.) 10/19/2021 "Not worth it." 1.5/5 What do you like best about Zendesk for Employee Service? It has a simple integration with Zendesk. Review collected by and hosted on G2.com. What do you dislike about Zendesk for Employee Service? It's hideous, even more so after the redesign, but honestly, it was always ugly. I received an email from Tymeshify recently, and it looked like it was designed by someone whose previous design experience was making AOL Instant Messenger profiles in the late '90s. Basic reporting features are locked behind higher tiers, and their representatives have been unresponsive when we've needed them. Review collected by and hosted on G2.com. Recommendations to others considering Zendesk for Employee Service: Tymeshift is an okay tool for the price, but if you want complete features and support and are willing to spend a bit more, look elsewhere. Review collected by and hosted on G2.com. What problems is Zendesk for Employee Service solving and how is that benefiting you? It works fine for scheduling if you already know what schedules you need. Good luck if you're trying to do any advanced forecasting. Review collected by and hosted on G2.com. Show More 10/26/2021 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") IC Verified User in Consumer Services Mid-Market (51-1000 emp.) 10/2/2021 "Good to extract data from your organisation" 4/5 What do you like best about Zendesk for Employee Service? Brilliant support, super easy to use, I was a total newbie in Tymeshift, got some basic training in it, but figured out most of it myself! and thanks to the support as well Review collected by and hosted on G2.com. What do you dislike about Zendesk for Employee Service? Adding shifts can take ages, it's neat that you can add agents with blocks, but if some agents have skewed shifts then it can take up to two hours :( Review collected by and hosted on G2.com. Recommendations to others considering Zendesk for Employee Service: Very nice and handy if you are in a customer support department, although some agents find it scary that they are monitored all the time. Review collected by and hosted on G2.com. What problems is Zendesk for Employee Service solving and how is that benefiting you? Mostly monitoring who is working, who is late, who is following the schedule and of course assigning everyone for each day. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 5/8/2022 "Tymeshift for the win!" 5/5 What do you like best about Zendesk for Employee Service? I like best its ease of use, clarity, and adaptability. Review collected by and hosted on G2.com. What do you dislike about Zendesk for Employee Service? Notes cannot be deleted once added. It doesn't seem intentional and will certainly soon be fixed, but it can generate confusion. Review collected by and hosted on G2.com. What problems is Zendesk for Employee Service solving and how is that benefiting you? Scheduling and tracking of agents' tasks/workload Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Pricing Options Pricing provided by Zendesk for Employee Service. ### Suite Team $29.00 1 agent Per Month ### Suite Growth $59.00 1 agent Per Month ### Suite Professional $99.00 1 agent Per Month [ View More Pricing Information ](https://www.g2.com/products/zendesk-for-employee-service/pricing) Zendesk for Employee Service Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_cd804ef20e15e6afc01c5980a8dcf607/assembled-wfm.png "Product Avatar Image") Assembled WFM 4.6/5(187) [ Compare Now ](https://www.g2.com/compare/assembled-wfm-vs-zendesk-for-employee-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_131a129b4d8a2f3979e75ebf215576a6/playvox-wfm.png "Product Avatar Image") Playvox WFM 4.7/5(129) [ Compare Now ](https://www.g2.com/compare/playvox-wfm-vs-zendesk-for-employee-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_a521cc88f9e8139c98f630dfaea84515/surfboard-wfm.png "Product Avatar Image") Surfboard WFM 0/5(3) [ Compare Now ](https://www.g2.com/compare/surfboard-wfm-vs-zendesk-for-employee-service) ##### ##### Zendesk for Employee Service Features Administration Reports & Analytics Service Desk Help Desk Process Workflow Functionality Ticketing System Personalization Search Analytics Compatibility Federated Search File Types Global Language Support [ View More Features ](https://www.g2.com/products/zendesk-for-employee-service/features) ## Top-Rated Alternatives [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,350) ](https://www.g2.com/products/freshservice/reviews) [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![ServiceNow IT Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceNow IT Service Management") ServiceNow IT Service Management 4.5/5(1,949) ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ View All Alternatives ](https://www.g2.com/products/zendesk-for-employee-service/competitors/alternatives) ##### Categories on G2 [Knowledge Base](https://www.g2.com/categories/knowledge-base-software)[Enterprise Search Software](https://www.g2.com/categories/enterprise-search-software)[Chatbots](https://www.g2.com/categories/chatbots) [Knowledge Base](https://www.g2.com/categories/knowledge-base-software)[Enterprise Search Software](https://www.g2.com/categories/enterprise-search-software)[Chatbots](https://www.g2.com/categories/chatbots)[AI Chatbots](https://www.g2.com/categories/ai-chatbots)[IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[IT Asset Management](https://www.g2.com/categories/it-asset-management)[Service Desk](https://www.g2.com/categories/service-desk)[HR Service Delivery](https://www.g2.com/categories/hr-service-delivery)[AI IT Agents](https://www.g2.com/categories/ai-it-agents) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Where to find the best sales enablement tool](https://www.g2.com/discussions/where-to-find-the-best-sales-enablement-tool)[What is the best platform for managing visitor check-ins?](https://www.g2.com/discussions/what-is-the-best-platform-for-managing-visitor-check-ins)[What is the most affordable email marketing software for startups?](https://www.g2.com/discussions/what-is-the-most-affordable-email-marketing-software-for-startups) [Best software for integrating big data with analytics platforms](https://www.g2.com/discussions/what-is-the-best-software-for-integrating-big-data-with-analytics-platforms)[Best cloud-based VoIP solution for remote work](https://www.g2.com/discussions/best-cloud-based-voip-solution-for-remote-work)[Pros and Cons Details](https://www.g2.com/products/zendesk-for-employee-service/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)