--- title: Zendesk for Employee Service Reviews meta\_title: 'Zendesk for Employee Service Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 107 reviews by the users' company size, role or industry to find out how Zendesk for Employee Service works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 107 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Zendesk for Employee Service Reviews & Product Details Visit Website Zendesk for Employee Service is an easy to use, AI-powered solution designed to streamline internal service delivery across IT Service Management (ITSM), Human Resources Service Management (HRSM), and other internal support. Built on the Zendesk Resolution Platform and powered by AI trained on 18+ billion service interactions, Zendesk empowers teams to provide fast, accurate resolutions, increasing employee satisfaction and productivity. Easy to implement, scale, and adapt across departments, Zendesk is designed to accommodate the evolving needs of growing organizations without costly developer resources. The platform offers pre-built integrations with popular IT and HR systems, along with robust data analytics to drive informed decisions. Whether you're looking to build a top-tier service desk, improve incident management, automate workflows, or boost self-service capabilities, Zendesk for Employee Service provides the ease of use, flexibility and scalability required for today's dynamic workplace. * * * Product Website Zendesk for Employee Service Seller [Zendesk](https://www.g2.com/sellers/zendesk) Discussions [Zendesk for Employee Service Community](https://www.g2.com/products/zendesk-for-employee-service/discuss) Languages Supported English Solution Type All-in-One Overview by Lilith Shoemaker Show More ## Pricing Pricing provided by Zendesk for Employee Service. ### Suite Team $29.00 1 agent Per Month [ View More Pricing Information ](https://www.g2.com/products/zendesk-for-employee-service/pricing) Zendesk Solutions (1) See how Zendesk products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Zendesk SolutionBy Zendesk ](/sellers/zendesk/solutions/zendesk) Show More ## Zendesk for Employee Service Integrations (10) What do users say about integrations? Verified by Zendesk for Employee Service [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") AssetSonar ](https://www.g2.com/products/ezo-assetsonar/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") GlossGenius ](https://www.g2.com/products/glossgenius/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Hospitable.com ](https://www.g2.com/products/hospitable-com/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Magento Open Source ](https://www.g2.com/products/magento-open-source/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Meta ](https://www.g2.com/products/meta-ai-meta/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Entra ID ](https://www.g2.com/products/microsoft-entra-id/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ScreenConnect ](https://www.g2.com/products/screenconnect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SweetHawk ](https://www.g2.com/products/sweethawk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") TeamViewer ](https://www.g2.com/products/teamviewer/reviews) Show More ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Mid-Market (51-1000 emp.) 5/7/2024 "The Google for Your Business, All Within One Platform" 5/5 What do you like best about Zendesk for Employee Service? Unleash acts as the Google for your business, consolidating all your information in one central location. The AI-powered search engine allows us to find what we need quickly, regardless of where it's stored. Unleash has streamlined our information access and boosted overall efficiency Review collected by and hosted on G2.com. What do you dislike about Zendesk for Employee Service? its very helpful, I dont dislike anything about it. Review collected by and hosted on G2.com. What problems is Zendesk for Employee Service solving and how is that benefiting you? easily finding data Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 5/7/2024 "Efficeint tool" 5/5 What do you like best about Zendesk for Employee Service? Unleash has become our go-to solution for accessing information daily. Its AI-powered search makes locating data a breeze, empowering us to work smarter, not harder. Review collected by and hosted on G2.com. What do you dislike about Zendesk for Employee Service? retrieve information can take a bit time in complex answers but it worth it. Review collected by and hosted on G2.com. What problems is Zendesk for Employee Service solving and how is that benefiting you? search product solves the problem when we cant find info of the compny. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 3/26/2024 "Great Zendesk Product Best Choice" 5/5 What do you like best about Zendesk for Employee Service? Zendesk has a best Customer Support while integrating with others tool like salesforce it will be very easily to implement with Zendesk. Review collected by and hosted on G2.com. What do you dislike about Zendesk for Employee Service? Zendesk Support Suite need some more advance technical customization to perform. Review collected by and hosted on G2.com. What problems is Zendesk for Employee Service solving and how is that benefiting you? Zendesk Support Suite Help to solve ticket and communication regarding product is very benifical. Also The Zendesk UI and Dashboard is very clean to understand fields and Ticket to identify. Review collected by and hosted on G2.com. Show More Response from Zendesk Sam of Zendesk for Employee Service [Editedit](https://www.g2.com/survey_responses/zendesk-for-employee-service-review-9476419/official_response/edit) Hey there! Thanks for taking the time to leave this amazing review! We always strive to provide better support! You may send us any more feedback or suggestions via the link below. https://support.zendesk.com/hc/en-us/articles/4413820079386-Giving-Product-Feedback-at-Zendesk You may also check out our Community Forum to see if someone has already answered a question you might've needed answers to; https://support.zendesk.com/hc/en-us/community/topics Current UserValidated ReviewerSource: Organic ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") UC Verified User in Computer & Network Security Mid-Market (51-1000 emp.) 5/7/2024 "Slack AI has an alternative" 5/5 What do you like best about Zendesk for Employee Service? Unleash's Slackbot has become our team's productivity secret weapon. Its AI-powered search capabilities across channels have transformed how we collaborate and share information Review collected by and hosted on G2.com. What do you dislike about Zendesk for Employee Service? While Unleash's Slackbot offers powerful AI-driven search capabilities, it can sometimes take too much time to retrieve information. Review collected by and hosted on G2.com. What problems is Zendesk for Employee Service solving and how is that benefiting you? retrieve information Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Mid-Market (51-1000 emp.) 8/14/2023 "Zendesk is a great solution for small and medium companies" 5/5 What do you like best about Zendesk for Employee Service? The ability to quickly and easily assign incoming tickets based on customer triggers and then apply automations. ALSO the ability to only accept tickets from specific domains, a great option for an emplyee-facing help desk Review collected by and hosted on G2.com. What do you dislike about Zendesk for Employee Service? while the kind of paid support you can get when you're first setting up is AMAZING the kind of tech support you can get access to either for free or AFTER you are already setup is middling at best Review collected by and hosted on G2.com. What problems is Zendesk for Employee Service solving and how is that benefiting you? taking multiple inboxes, email, instagram, facebook, other social media, even potentially sms, and phone calls and combining them into one or many specialized workspaces, it is a GAME CHANGER for companies who dont have the ability to purchase more specialized tools or develop their own tools Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Marly A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marly A.") MA Marly A. Analista de QA Sênior Information Technology and Services Small-Business (50 or fewer emp.) 10/19/2023 "Excellent way to keep feature flags updated across environments" 4.5/5 What do you like best about Zendesk for Employee Service? Allowed having updated flags in various environments without much manual work. Review collected by and hosted on G2.com. What do you dislike about Zendesk for Employee Service? There is no environment configuration within the application, it is necessary to have a URL for each environment. Review collected by and hosted on G2.com. What problems is Zendesk for Employee Service solving and how is that benefiting you? Simultaneous update of environments. Review collected by and hosted on G2.com. Show More 10/23/2023 Current UserValidated ReviewerIncentivizedSource: G2 inviteAI Translated ![Jazmine P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jazmine P.") JP Jazmine P. Mid-Market (51-1000 emp.) 5/31/2023 "Tymeshift helps me to track my ticker hours" 5/5 What do you like best about Zendesk for Employee Service? I like tymeshift because it's very easy to use, and it helps me to track my schedule for my everyday work and also helps me to monitor my ticket time so that I can avoid being untracked. Review collected by and hosted on G2.com. What do you dislike about Zendesk for Employee Service? What I dislike about tymeshift is when they remove the lock on the clock because there are times that I'm working on a ticket, and tymeshift doesn't count my productivity. Review collected by and hosted on G2.com. What problems is Zendesk for Employee Service solving and how is that benefiting you? We use tymeshift to monitor our schedule and daily ticket time. It benefits me because I can track my productivity, and It helps me reach my daily goal and pass our scorecard. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Security and Investigations](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Security and Investigations") AS Verified User in Security and Investigations Small-Business (50 or fewer emp.) 5/5/2023 "Can highly recommend" 4.5/5 What do you like best about Zendesk for Employee Service? I find what Tymeshift has to offer is outstanding, especially how easy it is to operate and track my teams performance. I find the upgrade to version two was seamless and definitely worthwhile as it allows even better ablilty to measure the necessary metrics for my team. The customer support is brilliant and it is a pleasure to work with the team. Review collected by and hosted on G2.com. What do you dislike about Zendesk for Employee Service? I found the platform a bit buggy at times. However, the team are very quick to work on them and find a solution. Review collected by and hosted on G2.com. What problems is Zendesk for Employee Service solving and how is that benefiting you? Tymeshift is our chosen Workforce management and scheduling tool. It is a big improvement on what we have used in the past. We enjoy the detail it offers for scheduling and forecasting. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 8/31/2022 "Tymeshift is a great tool to track utilization and scheduling for Customer Support Agents" 4/5 What do you like best about Zendesk for Employee Service? Tracking occupancy has been so very helpful. I love seeing who's working, and what exact ticket they are working on. The scheduling is fairly easy and nice to see them all in one place. I appreciate the reporting as well. Review collected by and hosted on G2.com. What do you dislike about Zendesk for Employee Service? It is such a disservice to be a time tracking app and yet the agents are not able to see their total time worked that they will be paid. It only shows all hours which include lunch we don't pay, so it is very hard for my agents to not go over 40 hours because it does not show them their worked hours correctly. It is also terrible that tymeshift is not available on phones, so agents can see and trade shifts on their phones. When I have to balance a new quarter of schedules I still use the free version of homebase before I use tymeshift, because homebase is easier. Review collected by and hosted on G2.com. What problems is Zendesk for Employee Service solving and how is that benefiting you? Utilization and occupancy, it also helps me show the schedules to my agents. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Luis O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luis O.") LO Luis O. Head Of Customer Service Mid-Market (51-1000 emp.) 10/1/2021 "Tymeshift is next level WFM" 5/5 What do you like best about Zendesk for Employee Service? The system easily integrated with our ZD CRM, and the reporting and intraday functionality is very user-friendly. My management team uses it daily with very little to no issues. The live dashboards also making managing our remote team much more effective. Review collected by and hosted on G2.com. What do you dislike about Zendesk for Employee Service? Not much to mention here other than the refresh rate, which the Tymeshift support team has said they have plans to improve in the near future. The API latency between ZD and Tymeshift is somewhat out of their control, but I appreciate how communicative the team is on this matter. Review collected by and hosted on G2.com. Recommendations to others considering Zendesk for Employee Service: I've been in the customer service world for about 17 years, and Tymeshift is by far the best WFM solution I have implemented. From the initial setup, integration to the fantastic support you receive post-launch, Tymeshift knocked it out of the park. I judge vendors by their support, and there have been zero issues with Tymeshift. Review collected by and hosted on G2.com. What problems is Zendesk for Employee Service solving and how is that benefiting you? Productivity, transparency with attendance, managing a remote team and avoiding creating schedules manually. The communication between agents and management has improved drastically. Review collected by and hosted on G2.com. Show More 4/1/2022 Current UserValidated ReviewerSource: Organic ## Pricing Options Pricing provided by Zendesk for Employee Service. ### Suite Team $29.00 1 agent Per Month ### Suite Growth $59.00 1 agent Per Month ### Suite Professional $99.00 1 agent Per Month [ View More Pricing Information ](https://www.g2.com/products/zendesk-for-employee-service/pricing) Zendesk for Employee Service Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_cd804ef20e15e6afc01c5980a8dcf607/assembled-wfm.png "Product Avatar Image") Assembled WFM 4.6/5(187) [ Compare Now ](https://www.g2.com/compare/assembled-wfm-vs-zendesk-for-employee-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_131a129b4d8a2f3979e75ebf215576a6/playvox-wfm.png "Product Avatar Image") Playvox WFM 4.7/5(129) [ Compare Now ](https://www.g2.com/compare/playvox-wfm-vs-zendesk-for-employee-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_a521cc88f9e8139c98f630dfaea84515/surfboard-wfm.png "Product Avatar Image") Surfboard WFM 0/5(3) [ Compare Now ](https://www.g2.com/compare/surfboard-wfm-vs-zendesk-for-employee-service) ##### ##### Zendesk for Employee Service Features Administration Reports & Analytics Service Desk Help Desk Process Workflow Functionality Ticketing System Personalization Search Analytics Compatibility Federated Search File Types Global Language Support [ View More Features ](https://www.g2.com/products/zendesk-for-employee-service/features) ## Top-Rated Alternatives [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,349) ](https://www.g2.com/products/freshservice/reviews) [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![ServiceNow IT Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceNow IT Service Management") ServiceNow IT Service Management 4.5/5(1,949) ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ View All Alternatives ](https://www.g2.com/products/zendesk-for-employee-service/competitors/alternatives) ##### Categories on G2 [Knowledge Base](https://www.g2.com/categories/knowledge-base-software)[Enterprise Search Software](https://www.g2.com/categories/enterprise-search-software)[Chatbots](https://www.g2.com/categories/chatbots) [Knowledge Base](https://www.g2.com/categories/knowledge-base-software)[Enterprise Search Software](https://www.g2.com/categories/enterprise-search-software)[Chatbots](https://www.g2.com/categories/chatbots)[AI Chatbots](https://www.g2.com/categories/ai-chatbots)[IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[IT Asset Management](https://www.g2.com/categories/it-asset-management)[Service Desk](https://www.g2.com/categories/service-desk)[HR Service Delivery](https://www.g2.com/categories/hr-service-delivery)[AI IT Agents](https://www.g2.com/categories/ai-it-agents) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Brandwatch Consumer Intelligence vs Sprout Social for a marketing team that needs solid listening and competitor tracking without paying for features they will never use?](https://www.g2.com/discussions/brandwatch-consumer-intelligence-vs-sprout-social-for-a-marketing-team-that-needs-solid-listening-and-competitor-tracking-without-paying-for-features-they-will-never-use)[Which public records management systems offer OCR and automated document classification?](https://www.g2.com/discussions/which-public-records-management-systems-offer-ocr-and-automated-document-classification)[What is the most affordable recruitment platform for SMBs?](https://www.g2.com/discussions/what-is-the-most-affordable-recruitment-platform-for-smbs) [Wiz vs Orca Security for a security team evaluating cloud workload protection that wants full coverage without deploying agents on every workload?](https://www.g2.com/discussions/wiz-vs-orca-security-for-a-security-team-evaluating-cloud-workload-protection-that-wants-full-coverage-without-deploying-agents-on-every-workload%20)[What civil engineering design platforms are compliant with standard project delivery requirements like BIM mandates so firms can meet government contract specifications?](https://www.g2.com/discussions/what-civil-engineering-design-platforms-are-compliant-with-standard-project-delivery-requirements-like-bim-mandates-so-firms-can-meet-government-contract-specifications)[Pros and Cons Details](https://www.g2.com/products/zendesk-for-employee-service/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)