--- title: Zendesk for Employee Service Reviews meta\_title: 'Zendesk for Employee Service Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 107 reviews by the users' company size, role or industry to find out how Zendesk for Employee Service works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 107 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Zendesk for Employee Service Reviews & Product Details Visit Website Zendesk for Employee Service is an easy to use, AI-powered solution designed to streamline internal service delivery across IT Service Management (ITSM), Human Resources Service Management (HRSM), and other internal support. Built on the Zendesk Resolution Platform and powered by AI trained on 18+ billion service interactions, Zendesk empowers teams to provide fast, accurate resolutions, increasing employee satisfaction and productivity. Easy to implement, scale, and adapt across departments, Zendesk is designed to accommodate the evolving needs of growing organizations without costly developer resources. The platform offers pre-built integrations with popular IT and HR systems, along with robust data analytics to drive informed decisions. Whether you're looking to build a top-tier service desk, improve incident management, automate workflows, or boost self-service capabilities, Zendesk for Employee Service provides the ease of use, flexibility and scalability required for today's dynamic workplace. * * * Product Website Zendesk for Employee Service Seller [Zendesk](https://www.g2.com/sellers/zendesk) Discussions [Zendesk for Employee Service Community](https://www.g2.com/products/zendesk-for-employee-service/discuss) Languages Supported English Solution Type All-in-One Overview by Lilith Shoemaker Show More ## Pricing Pricing provided by Zendesk for Employee Service. ### Suite Team $29.00 1 agent Per Month [ View More Pricing Information ](https://www.g2.com/products/zendesk-for-employee-service/pricing) Zendesk Solutions (1) See how Zendesk products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Zendesk SolutionBy Zendesk ](/sellers/zendesk/solutions/zendesk) Show More ## Zendesk for Employee Service Integrations (10) What do users say about integrations? Verified by Zendesk for Employee Service [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") AssetSonar ](https://www.g2.com/products/ezo-assetsonar/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") GlossGenius ](https://www.g2.com/products/glossgenius/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Hospitable.com ](https://www.g2.com/products/hospitable-com/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Magento Open Source ](https://www.g2.com/products/magento-open-source/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Meta ](https://www.g2.com/products/meta-ai-meta/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Entra ID ](https://www.g2.com/products/microsoft-entra-id/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ScreenConnect ](https://www.g2.com/products/screenconnect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SweetHawk ](https://www.g2.com/products/sweethawk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") TeamViewer ](https://www.g2.com/products/teamviewer/reviews) Show More ![Uditha S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Uditha S.") US Uditha S. Manager Small-Business (50 or fewer emp.) 3/24/2026 "The solution is easy to use." 4.5/5 What do you like best about Zendesk for Employee Service? "The visibility across departments is the best part. When a new hire starts, HR and IT can see exactly where the other stands in the onboarding process, ensuring nothing falls through the cracks Review collected by and hosted on G2.com. What do you dislike about Zendesk for Employee Service? The biggest drawback is the high cost and complexity, as per-agent pricing makes it expensive for internal teams, and it lacks the deep specialized features found in dedicated HR or IT Service Management (ITSM) tools Review collected by and hosted on G2.com. What problems is Zendesk for Employee Service solving and how is that benefiting you? Zendesk for Employee Service solves the problem of fragmented internal support by centralizing HR, IT, and Finance requests into a single AI-powered platform, which benefits you by automating routine tasks and allowing employees to get instant help directly within apps like Slack or Teams. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Fede K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fede K.") FK Fede K. IT Team Leader Mid-Market (51-1000 emp.) 3/22/2026 "Centralizes Internal Requests and Speeds Up IT Resolution" 5/5 What do you like best about Zendesk for Employee Service? The best part of Zendesk for Employee Service is how it centralizes all internal requests into a single place. It significantly reduces the time our IT teams spend on manual sorting, enabling them to resolve complex issues faster while maintaining a clear audit trail. Review collected by and hosted on G2.com. What do you dislike about Zendesk for Employee Service? To be honest, I haven't found many major downsides yet. Review collected by and hosted on G2.com. What problems is Zendesk for Employee Service solving and how is that benefiting you? The users send an email directly to the IT team. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Oil & Energy](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Oil & Energy") EO Verified User in Oil & Energy Mid-Market (51-1000 emp.) 7/2/2026 "Zendesk for Employee Service" 4/5 What do you like best about Zendesk for Employee Service? I love how it meets internal staff where they already work by turning Slack or Microsoft Teams conversations into trackable HR and IT tickets seamlessly. Review collected by and hosted on G2.com. What do you dislike about Zendesk for Employee Service? The platform can feel overly complex and rigid to configure for internal HR or IT workflows since its core architecture was originally built for external customer support. Review collected by and hosted on G2.com. What problems is Zendesk for Employee Service solving and how is that benefiting you? Zendesk for Employee Service eliminates the chaos of internal requests by centralizing IT and HR tickets directly inside tools like Slack or Teams, allowing internal support teams to resolve workplace issues faster. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite DF Davd F. Technology Consultant Mid-Market (51-1000 emp.) 3/20/2026 "Omnichannel Routing That Distributes Work Effortlessly" 5/5 What do you like best about Zendesk for Employee Service? I like the omnichannel routing and the ability to distribute the work based on idle time. Review collected by and hosted on G2.com. What do you dislike about Zendesk for Employee Service? The support I’ve received from Zendesk hasn’t been great. Responses are slow, and it often feels like the process is being handled by someone who doesn’t understand the business or the product’s intricacies. Review collected by and hosted on G2.com. What problems is Zendesk for Employee Service solving and how is that benefiting you? We’re able to help many more people while using fewer agents. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic TW Teresa W. Enterprise (\> 1000 emp.) 5/19/2026 "Easy AI Setup for Zendesk Knowledge Base Answers" 4.5/5 What do you like best about Zendesk for Employee Service? I have enjoyed how easy the AI setup is for answering questions by utilizing the Zendesk knowledge base Review collected by and hosted on G2.com. What do you dislike about Zendesk for Employee Service? It has taken some time to learn how the QA works and its AI feature. The scorecard wasn't fully intuitive. Review collected by and hosted on G2.com. What problems is Zendesk for Employee Service solving and how is that benefiting you? We are now implementing Zendesk ticket AI and will have it answer approximately 20% of our incoming tickets without human interaction. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign DB Deb B. Enterprise (\> 1000 emp.) 5/19/2026 "Metrics and Automated Approvals That Deliver" 5/5 What do you like best about Zendesk for Employee Service? Metrics, Automated Approvals, Ease of configuration, AI and Automation capabilities Review collected by and hosted on G2.com. What do you dislike about Zendesk for Employee Service? No digital signature, too many ways to do the same thing Review collected by and hosted on G2.com. What problems is Zendesk for Employee Service solving and how is that benefiting you? We haven't went live yet (1 month!) But we are looking forward to it saving agent time by using automation and AI tools. Also, the metrics will help us solve problems we didn't know we had. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Pharmaceuticals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Pharmaceuticals") UP Verified User in Pharmaceuticals Mid-Market (51-1000 emp.) 3/19/2026 "Good ticket management, clunky UI" 3.5/5 What do you like best about Zendesk for Employee Service? Zendesk's best feature is its ability to quickly search and categorize tickets. Review collected by and hosted on G2.com. What do you dislike about Zendesk for Employee Service? The main two issues are: 1. The implementation of the new reporting system "Explore" is poorly done. Clicking on the reporting button from within Zendesk takes you to a page telling you to then open Explore, rather than taking you directly to the new system. Additionally, the report building tools are not easy to use and don't update quickly. 2. The ability to send messages regarding a ticket to third parties (such as to a software vendor) are extremely limited. The only option is to utilize side conversations, which is not its intended use. Review collected by and hosted on G2.com. What problems is Zendesk for Employee Service solving and how is that benefiting you? Zendesk is providing better organization and searching of tickets and their statuses. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite HM Hunter M. Network and Computer Systems Analyst Mid-Market (51-1000 emp.) 3/19/2026 "Great IT Ticket System" 5/5 What do you like best about Zendesk for Employee Service? We use Zendesk for our internal IT Ticketing system. This platform is easy to use, set up, and interface with. There are multiple ways to send in tickets and create simple flows that are able to speed up our response and replies to tickets for our end users. Review collected by and hosted on G2.com. What do you dislike about Zendesk for Employee Service? I have not found anything that I dislike about Zendesk at this time. Review collected by and hosted on G2.com. What problems is Zendesk for Employee Service solving and how is that benefiting you? Internal IT Ticketing System, records of tickets, and Help Center with articles for business-specific solutions/knowledgebase. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Dale S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dale S.") DS Dale S. Community manager Small-Business (50 or fewer emp.) 3/19/2026 "ZD is pretty good!" 4.5/5 What do you like best about Zendesk for Employee Service? The UI is very easy to use, especially for somebody like me who doesn’t like a complex interface. Review collected by and hosted on G2.com. What do you dislike about Zendesk for Employee Service? I would say it’s the way some of the employee pages look. I wish we could customize our own pages so we can choose what we want to see and what we don’t want to see. Review collected by and hosted on G2.com. What problems is Zendesk for Employee Service solving and how is that benefiting you? Well, our internal issue was originally budget-related, so using Zendesk for this has been very cost-effective for us. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite FV Frederick V. Mid-Market (51-1000 emp.) 5/19/2026 "Super Helpful for IT & ES Use Cases—Keeps Improving" 5/5 What do you like best about Zendesk for Employee Service? Super helpful for IT and ES use cases and continually interates Review collected by and hosted on G2.com. What do you dislike about Zendesk for Employee Service? Unclear of how it differentiates from CS for folks that have been with Zendesk for 8+ years Review collected by and hosted on G2.com. What problems is Zendesk for Employee Service solving and how is that benefiting you? Unifying knowledge and getting answers in a single-pane of glass Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ## Pricing Options Pricing provided by Zendesk for Employee Service. ### Suite Team $29.00 1 agent Per Month ### Suite Growth $59.00 1 agent Per Month ### Suite Professional $99.00 1 agent Per Month [ View More Pricing Information ](https://www.g2.com/products/zendesk-for-employee-service/pricing) Zendesk for Employee Service Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_cd804ef20e15e6afc01c5980a8dcf607/assembled-wfm.png "Product Avatar Image") Assembled WFM 4.6/5(187) [ Compare Now ](https://www.g2.com/compare/assembled-wfm-vs-zendesk-for-employee-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_131a129b4d8a2f3979e75ebf215576a6/playvox-wfm.png "Product Avatar Image") Playvox WFM 4.7/5(129) [ Compare Now ](https://www.g2.com/compare/playvox-wfm-vs-zendesk-for-employee-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_a521cc88f9e8139c98f630dfaea84515/surfboard-wfm.png "Product Avatar Image") Surfboard WFM 0/5(3) [ Compare Now ](https://www.g2.com/compare/surfboard-wfm-vs-zendesk-for-employee-service) ##### ##### Zendesk for Employee Service Features Administration Reports & Analytics Service Desk Help Desk Process Workflow Functionality Ticketing System Personalization Search Analytics Compatibility Federated Search File Types Global Language Support [ View More Features ](https://www.g2.com/products/zendesk-for-employee-service/features) ## Top-Rated Alternatives [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,349) ](https://www.g2.com/products/freshservice/reviews) [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![ServiceNow IT Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceNow IT Service Management") ServiceNow IT Service Management 4.5/5(1,949) ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ View All Alternatives ](https://www.g2.com/products/zendesk-for-employee-service/competitors/alternatives) ##### Categories on G2 [Knowledge Base](https://www.g2.com/categories/knowledge-base-software)[Enterprise Search Software](https://www.g2.com/categories/enterprise-search-software)[Chatbots](https://www.g2.com/categories/chatbots) [Knowledge Base](https://www.g2.com/categories/knowledge-base-software)[Enterprise Search Software](https://www.g2.com/categories/enterprise-search-software)[Chatbots](https://www.g2.com/categories/chatbots)[AI Chatbots](https://www.g2.com/categories/ai-chatbots)[IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[IT Asset Management](https://www.g2.com/categories/it-asset-management)[Service Desk](https://www.g2.com/categories/service-desk)[HR Service Delivery](https://www.g2.com/categories/hr-service-delivery)[AI IT Agents](https://www.g2.com/categories/ai-it-agents) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Where to find the best sales enablement tool](https://www.g2.com/discussions/where-to-find-the-best-sales-enablement-tool)[What is the best platform for managing visitor check-ins?](https://www.g2.com/discussions/what-is-the-best-platform-for-managing-visitor-check-ins)[What is the most affordable email marketing software for startups?](https://www.g2.com/discussions/what-is-the-most-affordable-email-marketing-software-for-startups) [Best software for integrating big data with analytics platforms](https://www.g2.com/discussions/what-is-the-best-software-for-integrating-big-data-with-analytics-platforms)[Best cloud-based VoIP solution for remote work](https://www.g2.com/discussions/best-cloud-based-voip-solution-for-remote-work)[Pros and Cons Details](https://www.g2.com/products/zendesk-for-employee-service/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)