![Joe P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joe P.")
JP

Joe P.

CEO

Small-Business (50 or fewer emp.)

6/5/2025

"Zendesk is losing the race"

0.5/5

What do you like best about Zendesk for Customer Service?

At this point, there's not much to like really. Review collected by and hosted on G2.com.

What do you dislike about Zendesk for Customer Service?

We compared Zendesk, Intercom, Fresdesk, and Crisp, and all of the legacy players are starting to lose grip on what makes a good and modern support tool. Zendesk in particular is convoluted, lacking features, and expensive. Review collected by and hosted on G2.com.

What problems is Zendesk for Customer Service solving and how is that benefiting you?

We were looking to build knowledge base, chat, and proactive support workflows. But integration with Zendesk was too complicated and the product is too expensive. Review collected by and hosted on G2.com.

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See what 6675 reviewers think of Zendesk for Customer Service

4.3 out of 5 · Verified reviews from real users

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