# Best Customer Self-Service Software with Knowledge Base Capabilities

## How Many Customer Self-Service Software Products Does G2 Track?

**Total Products under this Category:** 425

### Category Stats (Aug 2026)

- **Average Rating:** 4.51/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Parloa (+17.2%) - Among all products in this category, Parloa recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Customer Self-Service Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 79,900+ Authentic Reviews
- 425+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Customer Self-Service Software
 ![G2 Grid® for Customer Self-Service Software plotting products by satisfaction and market presence](https://www.g2.com/categories/customer-self-service/grids.png?focus%5B%5D=574&focus%5B%5D=2743&focus%5B%5D=5494&focus%5B%5D=3270&focus%5B%5D=57328&focus%5B%5D=748&focus%5B%5D=1437428&focus%5B%5D=55256)

Highlighted products: Zendesk for Customer Service, Zoho Desk, Agentforce Service (formerly Salesforce Service Cloud), Fin, HubSpot Service Hub, Freshdesk, Jotform AI Agents, and ServiceNow Customer Service Management.

Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-self-service/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=zoho-desk&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=fin&focus%5B%5D=hubspot-service-hub&focus%5B%5D=freshdesk&focus%5B%5D=jotform-ai-agents&focus%5B%5D=servicenow-customer-service-management)

**Sponsored**

### Helpjuice

Helpjuice's AI knowledge base is an industry-leading playform designed to supercharge your team and customers by enhancing knowledge sharing across your organization. With Helpjuice, you can capture, create, and share critical information effortlessly, making it the ideal knowledge base tool for training employees, onboarding new customers, enabling self-service, and sharing knowledge within and outside your company. Our powerful platform allows users to create new content directly in our easy-to-use editor as well as upload content in multiple formats, ensuring that essential information is accessible anytime and anywhere. Helpjuice's powerful, Google-like search functionality makes it easy for users to find the right information they need quickly and efficiently. Trusted by major organizations such as Amazon, Change.org, Wells Fargo, the World Health Organization, Shipt, TCL, and thousands of others, Helpjuice is dedicated to breaking down information silos and fostering a culture of knowledge sharing.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=10&secure%5Bchosen_at%5D=2026-08-04T01%3A54%3A04Z&secure%5Bdisplayable_resource_id%5D=10&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=10&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=14432&secure%5Bresource_id%5D=10&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-self-service%2Ff%2Fknowledge-base%3Fopen_modal_url%3D%252Fproducts%252Fzendesk-for-customer-service%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fcustomer-self-service%25252Ff%25252Fknowledge-base%2526source%253Dcategory&secure%5Btoken%5D=d1c7f200e66fb0f0e9a08098b2bbbd44e9ce29996922407c2dfff30e1ce2be6f&secure%5Burl%5D=https%3A%2F%2Fhelpjuice.com%2F&secure%5Burl_type%5D=company_website)

### [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)

"Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide."

**Average Rating:** 4.3/5.0

**Total Reviews:** 6,658

#### How Do G2 Users Rate Zendesk for Customer Service?

- **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.1/10)
- **Automation:** 8.2/10 (Category avg: 8.7/10)
- **Integrations:** 8.2/10 (Category avg: 8.6/10)
- **Personalization:** 8.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Zendesk for Customer Service?

- **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk)
- **Company Website:** www.zendesk.com
- **Year Founded:** 2007
- **HQ Location:** San Francisco, CA
- **Twitter:** @Zendesk  
102,672 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=511eeaf2c0ddc5065caaef5bb8b6d60bcc6b89740bd82db40e2e197c6eced9e2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F418095%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,302 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Success Manager, Customer Service Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 45% Medium, 40% Small

#### What Do G2 Reviewers Say About Zendesk for Customer Service?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Zendesk, which facilitates quick responses and organized support workflows.
- Users appreciate the **seamless workspaces** in Zendesk, enhancing usability through effective tools like Talk and email ticketing.
- Users value the **efficient customer support** provided by Zendesk, appreciating the organized and fast response capabilities.
- Users value the **helpful organization** of Zendesk, enabling faster responses and improved customer support management.
- Users value the **easy ticket management** in Zendesk, enabling effective collaboration and efficient customer support tracking.

##### Cons

- Users express frustration over **missing customizable features** , limiting their ability to manage ticket statuses and updates effectively.
- Users find the **limited features** of Zendesk for Customer Service frustrating, impacting usability and efficiency in setup.
- Users find the **learning curve steep** for Zendesk's advanced features, posing challenges for those lacking technical expertise.
- Users find **limited customization** options for ticket statuses and agent permissions a drawback for their workflows in Zendesk.
- Users find Zendesk's **complexity and learning curve** challenging, alongside issues with bugs and limited integrations.

#### What Are Recent G2 Reviews of Zendesk for Customer Service?

**["One Place to Manage IT Requests with Clear Ticket Tracking"](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13166804)**

**Rating:** 4.5/5.0 stars

_— Sree K._

[Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13166804)

**["Unified Omnichannel Support with Powerful Automation and Analytics"](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13140974)**

**Rating:** 4.5/5.0 stars

_— Ravindra N._

[Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13140974)

#### What Are G2 Users Discussing About Zendesk for Customer Service?

- [How is Zendesk Support Suite transforming the customer service experience in various industries?](https://www.g2.com/discussions/how-is-zendesk-support-suite-transforming-the-customer-service-experience-in-various-industries) - 6 comments, 4 upvotes
- [What is Zendesk Support Suite used for?](https://www.g2.com/discussions/what-is-zendesk-support-suite-used-for) - 3 comments, 2 upvotes
- [Is there a free version of Zendesk?](https://www.g2.com/discussions/is-there-a-free-version-of-zendesk) - 7 comments, 1 upvote
- [Is zendesk any good?](https://www.g2.com/discussions/is-zendesk-any-good) - 8 comments, 1 upvote
- [What can you do with Zendesk?](https://www.g2.com/discussions/what-can-you-do-with-zendesk) - 3 comments, 3 upvotes

### [Zoho Desk](https://www.g2.com/pt/products/zoho-desk/reviews)

O Zoho Desk é uma solução de software de help desk baseada na web, projetada para ajudar as organizações a fornecer experiências excepcionais de suporte ao cliente. Esta plataforma serve como um centro centralizado para gerenciar interações com clientes em vários canais, permitindo que as empresas simplifiquem seus processos de suporte e melhorem a satisfação geral do cliente. Ao focar nas necessidades tanto dos clientes quanto dos agentes de suporte, o Zoho Desk visa criar um ambiente de help desk mais eficiente e eficaz. Voltado principalmente para empresas de todos os tamanhos, o Zoho Desk atende a equipes de suporte ao cliente que buscam melhorar a entrega de serviços e a eficiência operacional. O software é particularmente benéfico para organizações que necessitam de um sistema robusto para gerenciar consultas de vários canais de comunicação, incluindo e-mail, chat, redes sociais e telefone. Com seu conjunto abrangente de recursos, o Zoho Desk é bem adequado para indústrias como varejo, tecnologia, saúde e finanças, onde o engajamento e suporte ao cliente são críticos para o sucesso. Uma das características de destaque do Zoho Desk é sua capacidade de suporte omnicanal, que permite que as empresas interajam com os clientes de forma contínua em diferentes plataformas. Isso garante que os clientes recebam respostas consistentes e oportunas, independentemente de como escolham entrar em contato. Além disso, a plataforma aumenta a produtividade dos agentes por meio de ferramentas de automação que lidam com tarefas repetitivas, permitindo que as equipes de suporte se concentrem em questões mais complexas dos clientes. A integração de capacidades de IA ainda capacita os agentes, fornecendo-lhes insights e sugestões com base em dados históricos e interações com clientes. O Zoho Desk também oferece amplas opções de personalização, permitindo que as organizações adaptem a experiência do help desk às suas necessidades específicas. Os usuários podem criar fluxos de trabalho personalizados, configurar respostas automáticas e projetar painéis personalizados para monitorar métricas de desempenho. Este nível de personalização garante que as empresas possam adaptar o software para atender aos seus requisitos operacionais únicos, levando, em última análise, a uma melhoria na entrega de serviços e na satisfação do cliente. Além disso, o Zoho Desk fornece insights de desempenho em tempo real, permitindo que os gerentes de suporte acompanhem métricas-chave e tomem decisões baseadas em dados. A capacidade de analisar interações com clientes e o desempenho dos agentes ajuda as organizações a identificar áreas de melhoria e otimizar suas estratégias de suporte. Com seu modelo de preços econômico, o Zoho Desk se destaca como uma solução prática para empresas que buscam aprimorar suas capacidades de suporte ao cliente sem incorrer em despesas excessivas.

**Average Rating:** 4.4/5.0

**Total Reviews:** 7,566

#### How Do G2 Users Rate Zoho Desk?

- **the product tem sido um bom parceiro comercial?:** 8.4/10 (Category avg: 9.1/10)
- **Automação:** 8.3/10 (Category avg: 8.7/10)
- **Integrações:** 8.2/10 (Category avg: 8.6/10)
- **Personalização:** 8.2/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Zoho Desk?

- **Vendedor:** [Zoho](https://www.g2.com/pt/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704)
- **Website da Empresa:** www.zoho.com
- **Ano de Fundação:** 1996
- **Localização da Sede:** Austin, TX
- **Twitter:** @Zoho  
137,880 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8e45ddb296c32c6c5597ef9ba945c94562c57624f7bd1dcf1a9e9931f71578&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F38373%2F&secure%5Burl_type%5D=linkedin_company_website)  
30,766 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Diretor
- **Top Industries:** Tecnologia da Informação e Serviços, Software de Computador
- **Company Size:** 73% Small, 23% Medium

#### What Do G2 Reviewers Say About Zoho Desk?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários elogiam a **interface intuitiva e fácil de usar** do Zoho Desk, melhorando a gestão de tickets e a comunicação com o cliente de forma fluida.
- Os usuários apreciam a **interface intuitiva e os recursos de automação** do Zoho Desk, melhorando as operações de suporte e o desempenho da equipe.
- Os usuários valorizam muito a **gestão eficiente de tickets** do Zoho Desk, destacando sua operação sem falhas e recursos de automação valiosos.
- Os usuários apreciam as **integrações perfeitas** no Zoho Desk, melhorando a colaboração e simplificando o gerenciamento de interações com clientes.
- Os usuários adoram a **interface intuitiva** do Zoho Desk, tornando o gerenciamento de tickets e a comunicação contínuos e eficientes.

##### Cons

- Os usuários enfrentam uma **curva de aprendizado difícil** com o Zoho Desk devido a uma interface de usuário inconsistente e processos de relatórios complexos.
- Os usuários enfrentam uma **curva de aprendizado acentuada** com o Zoho Desk devido à interface do usuário inconsistente e aos processos complexos de personalização.
- Os usuários acham **personalização limitada** desafiadora, pois complica a manutenção e a integração no Zoho Desk.
- Os usuários acham que a **complexidade dos recursos avançados** no Zoho Desk pode ser frustrante e demorada para navegar.
- Os usuários acham a **interface não intuitiva** do Zoho Desk desafiadora, tornando a navegação e a funcionalidade mais difíceis de entender.

#### What Are Recent G2 Reviews of Zoho Desk?

**["Configuração Fácil, Ticketing Intuitivo e Ótimo Custo-Benefício com o Zoho Desk"](https://www.g2.com/pt/survey_responses/zoho-desk-review-13116193)**

**Rating:** 5.0/5.0 stars

_— Aaditya S._

[Read full review](https://www.g2.com/pt/survey_responses/zoho-desk-review-13116193)

**["Suporte Multicanal Simplificado com Automação Poderosa no Zoho Desk"](https://www.g2.com/pt/survey_responses/zoho-desk-review-13164462)**

**Rating:** 4.5/5.0 stars

_— Muhammed A._

[Read full review](https://www.g2.com/pt/survey_responses/zoho-desk-review-13164462)

#### What Are G2 Users Discussing About Zoho Desk?

- [Como o Zoho Desk está melhorando a gestão de atendimento ao cliente em diversos setores empresariais?](https://www.g2.com/pt/discussions/how-is-zoho-desk-enhancing-customer-service-management-in-diverse-business-sectors) - 1 comment, 1 upvote
- [Como o Zoho Desk simplifica as operações de atendimento ao cliente para empresas de todos os tamanhos?](https://www.g2.com/pt/discussions/how-does-zoho-desk-streamline-customer-service-operations-for-businesses-of-all-sizes) - 1 comment, 1 upvote
- [Para que é usado o Zoho Desk?](https://www.g2.com/pt/discussions/what-is-zoho-desk-used-for) - 2 comments, 1 upvote

### [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, for every type of service, on any channel, and across any industry to deliver effortless experiences from first contact to final resolution. With autonomous agents, you can transform low-touch, high-volume interactions into no-touch experiences, seamlessly handing them off to your human agents only when needed for high-touch more complex interactions. AI integrated into the flow of work helps your service teams achieve new levels of productivity, drive better customer satisfaction and to drive growth. All of these capabilities are built on the Salesforce Platform with Agentforce and Data Cloud allowing service organizations around the world to : - Deliver proactive support with data from your products, assets & services - Provide 24/7 cross-channel service & resolve issues fast with AI agents - Boost productivity and accelerate growth with one integrated platform

**Average Rating:** 4.4/5.0

**Total Reviews:** 6,969

#### How Do G2 Users Rate Agentforce Service (formerly Salesforce Service Cloud)?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.1/10)
- **Automation:** 8.6/10 (Category avg: 8.7/10)
- **Integrations:** 8.5/10 (Category avg: 8.6/10)
- **Personalization:** 8.4/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Agentforce Service (formerly Salesforce Service Cloud)?

- **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce)
- **Company Website:** www.salesforce.com
- **Year Founded:** 1999
- **HQ Location:** San Francisco, CA
- **Twitter:** @salesforce  
579,511 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website)  
83,223 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Salesforce Administrator, Salesforce Developer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 42% Medium, 37% Large

#### What Do G2 Reviewers Say About Agentforce Service (formerly Salesforce Service Cloud)?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Agentforce Service, appreciating the quick setup and helpful features.
- Users appreciate the **user-friendly interface and effective reporting capabilities** of Agentforce Service, enhancing case management efficiency.
- Users appreciate the **streamlined case management** of Agentforce Service, which makes organization and transfer between departments easy.
- Users value the **efficiency** of Agentforce Service, enabling seamless setup and streamlined management of customer service tasks.
- Users appreciate the **helpful guides and ease of setup** , enhancing their overall experience with Salesforce Service Cloud.

##### Cons

- Users find the **complexity** of Agentforce Service can require extensive training and planning for effective use.
- Users find the **learning curve steep** for new users, requiring considerable time and planning to fully utilize features.
- Users find the **steep learning curve** of Agentforce Service challenging, especially for onboarding new team members.
- Users find the **pricing and add-ons expensive** , requiring careful planning to manage license costs effectively.
- Users find the **complex usability** of Agentforce Service challenging, particularly during setup and customization for advanced features.

#### What Are Recent G2 Reviews of Agentforce Service (formerly Salesforce Service Cloud)?

**["The Evolution of Service: Bridging the Gap Between Data and Action."](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)**

**Rating:** 4.0/5.0 stars

_— Naampreet K._

[Read full review](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)

**["“Daily Use Review of Salesforce Service Cloud in Collections”"](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648)**

**Rating:** 5.0/5.0 stars

_— Arnold D._

[Read full review](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648)

#### What Are G2 Users Discussing About Agentforce Service (formerly Salesforce Service Cloud)?

- [How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?](https://www.g2.com/discussions/how-does-salesforce-service-cloud-contribute-to-creating-a-more-responsive-and-efficient-customer-service-experience) - 3 comments, 1 upvote
- [How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-salesforce-service-cloud-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 4 comments
- [What does customer self service require?](https://www.g2.com/discussions/what-does-customer-self-service-require)
- [What is Salesforce customer community?](https://www.g2.com/discussions/what-is-salesforce-customer-community) - 2 comments
- [What is feedback management system?](https://www.g2.com/discussions/what-is-feedback-management-system)

### [Fin](https://www.g2.com/products/fin/reviews)

Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the customer. Key benefits of Fin AI Agent: - Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting. - Easy to configure with a no-code experience that anyone on your team can manage. - Works with any helpdesk, including Salesforce, HubSpot, and Freshdesk – no migration required. - Affordable at scale with pricing starting at just $0.99 per outcome. - Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels. - Engages buyers as they explore your site, providing instant, relevant answers when intent is highest. - Moves prospects closer to a decision, answering questions about pricing and features, addressing objections, and matching solutions to their needs. - Closes opportunities by guiding qualified buyers to the right next step – booking meetings, starting trials, or handing off to sales with full context. How it works: Fin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability – reducing time to resolution and improving customer satisfaction. Under the hood, Fin is powered by Fin APEX 1.0, the highest-performing, fastest model for customer service. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence. Proof of performance: - Fin resolves 67% of customer queries on average, with rates as high as 93% for some teams. - Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic. - In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others. Ranked #1 AI Agent on G2, with the highest number of reviews.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3,729

#### How Do G2 Users Rate Fin?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10)
- **Automation:** 8.8/10 (Category avg: 8.7/10)
- **Integrations:** 8.6/10 (Category avg: 8.6/10)
- **Personalization:** 8.4/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Fin?

- **Seller:** [Intercom, Inc.](https://www.g2.com/sellers/intercom-inc)
- **Company Website:** www.intercom.com
- **Year Founded:** 2011
- **HQ Location:** San Francisco, CA
- **Twitter:** @fin\_ai  
45,225 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c4ccbb923eea5ff058661d3cb8551a19d9d748d77ac398b352ccf53e3c08ea3f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffin%2F&secure%5Burl_type%5D=linkedin_company_website)  
953 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Success Manager, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 56% Small, 37% Medium

#### What Do G2 Reviewers Say About Fin?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate Fin's **quick and accurate responses** , significantly reducing support workload and enhancing query resolution.
- Users find Fin's **ease of use** exceptional, with intuitive navigation and helpful features simplifying the overall experience.
- Users value the **ease of use** of Fin, enjoying streamlined onboarding and effective conversation tracking features.
- Users value the **efficiency** of Fin, appreciating its easy integration and intuitive interface for seamless operations.
- Users appreciate the **automation features** of Fin, enhancing efficiency and client management without overwhelming support teams.

##### Cons

- Users find the lack of **missing features** in Fin limits usability and complicates user experience significantly.
- Users find Fin's **lack of nuance and outdated information** frustrating, often leading to verification with human support.
- Users find the **limited features** of Fin restrict their ability to fully leverage its capabilities and control.
- Users experience a **steep learning curve** with Fin, finding its setup and functionality demanding and complex.
- Users express concerns over Fin's **high pricing** , with many features requiring additional payment, leading to unexpected bills.

#### What Are Recent G2 Reviews of Fin?

**["Fast, Accurate AI Support That Streamlines Help Desk Workflows"](https://www.g2.com/survey_responses/fin-review-13196970)**

**Rating:** 4.5/5.0 stars

_— Muhammed A._

[Read full review](https://www.g2.com/survey_responses/fin-review-13196970)

**["Helpful AI Support That Saves Our Team Time"](https://www.g2.com/survey_responses/fin-review-13188941)**

**Rating:** 5.0/5.0 stars

_— Ardon G._

[Read full review](https://www.g2.com/survey_responses/fin-review-13188941)

#### What Are G2 Users Discussing About Fin?

- [How is Intercom reshaping the landscape of customer communication and engagement?](https://www.g2.com/discussions/how-is-intercom-reshaping-the-landscape-of-customer-communication-and-engagement) - 1 comment
- [What is Intercom used for?](https://www.g2.com/discussions/what-is-intercom-used-for) - 3 comments
- [Does intercom have live chat?](https://www.g2.com/discussions/does-intercom-have-live-chat) - 2 comments
- [What is intercom app used for?](https://www.g2.com/discussions/what-is-intercom-app-used-for) - 1 comment
- [How does Intercom chat work?](https://www.g2.com/discussions/how-does-intercom-chat-work) - 1 comment

### [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews)

Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. Core Value Proposition: Service Hub addresses three critical customer service challenges: scaling support teams without proportional headcount increases, maintaining service quality across multiple communication channels, and leveraging customer data to drive retention and growth. The platform connects customer service data with information from sales and marketing, providing support representatives with complete customer context. Key Capabilities: Omnichannel Help Desk: Service Hub consolidates support requests from multiple communication channels into a single interface. Teams manage all customer communications without switching between tools, ensuring consistent response quality across channels. AI-Powered Efficiency: The platform includes AI features that automate ticket routing, suggest relevant knowledge base articles, and identify patterns in customer issues to improve resolution speed and support team productivity. Self-Service Tools: Service Hub provides knowledge base creation, chatbot functionality, and customer portal capabilities enabling customers to find answers independently. This reduces ticket volume and support team workload while improving customer satisfaction. Data-Driven Retention: The platform offers customer health scoring, efficiency reporting, and trend analysis that help service leaders identify at-risk accounts, optimize team performance, and connect support activities to business growth metrics. Service Hub vs. Alternatives: Unlike standalone ticketing systems operating in isolation, Service Hub shares customer data with sales and marketing platforms, enabling support teams to see complete customer journey context. Representatives can access purchase history, marketing interactions, and sales conversations without needing to request information from other departments. Service Hub eliminates the need to purchase and integrate separate tools for live chat, knowledge base management, customer feedback collection, and service analytics by providing these capabilities within the unified HubSpot platform. Who Should Use Service Hub: Service Hub serves customer experience leaders seeking to scale support efficiently, support teams needing complete customer context for quality service delivery, and organizations wanting to connect service metrics to retention and growth outcomes. The platform enables CX leaders to focus on efficient reps empowered by AI. Outcome: Service Hub helps teams deliver delightful support at scale with unified customer insights, create efficient reps empowered by AI, and scale their company, not complexity.

**Average Rating:** 4.4/5.0

**Total Reviews:** 2,820

#### How Do G2 Users Rate HubSpot Service Hub?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10)
- **Automation:** 8.5/10 (Category avg: 8.7/10)
- **Integrations:** 8.3/10 (Category avg: 8.6/10)
- **Personalization:** 8.3/10 (Category avg: 8.5/10)

#### Who Is the Company Behind HubSpot Service Hub?

- **Seller:** [HubSpot](https://www.g2.com/sellers/hubspot)
- **Company Website:** hubspot.com
- **Year Founded:** 2006
- **HQ Location:** Cambridge, Massachusetts, United States
- **Twitter:** @HubSpot  
784,270 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e7728cdccf3cd40d382e6159b493e5f6534eb2bfad47dc424c39639ed9e0ebf3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F68529%2F&secure%5Burl_type%5D=linkedin_company_website)  
12,158 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Success Manager, Customer Success Specialist
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 60% Small, 37% Medium

#### What Do G2 Reviewers Say About HubSpot Service Hub?

_AI-generated summary from verified user reviews_

##### Pros

- Users find HubSpot Service Hub to be **exceptionally easy to use** , streamlining communication and enhancing decision-making effortlessly.
- Users value the **seamless integration** of HubSpot Service Hub, enhancing collaboration and insight access across channels.
- Users value the **responsive customer support** of HubSpot Service Hub, enhancing their communication and decision-making efficiency.
- Users love the **efficiency** of HubSpot Service Hub, which streamlines workflows and enhances productivity significantly.
- Users value the **efficient ticketing system** in HubSpot Service Hub for managing customer interactions seamlessly.

##### Cons

- Users find the **missing features** in HubSpot Service Hub limiting, especially as needs grow and scalability becomes costly.
- Users find the **limited customization** of contacts and designs restrictive, impacting functionality and creative expression.
- Users are frustrated by the **limited features** , particularly regarding customization and integration difficulties impacting productivity.
- Users face a **lack of features** in HubSpot Service Hub, hindering collaboration and complicating the user experience.
- Users find the **ticket management system cumbersome** , with limitations impacting efficiency and data handling.

#### What Are Recent G2 Reviews of HubSpot Service Hub?

**["HubSpot Service Hub has helped streamline our support operations significantly. ."](https://www.g2.com/survey_responses/hubspot-service-hub-review-11586632)**

**Rating:** 4.0/5.0 stars

_— Ashish P._

[Read full review](https://www.g2.com/survey_responses/hubspot-service-hub-review-11586632)

**["Ticket management and centralized support with automations that enhance the experience"](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336)**

**Rating:** 4.5/5.0 stars

_— Lizeth M._

[Read full review](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336)

#### What Are G2 Users Discussing About HubSpot Service Hub?

- [How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?](https://www.g2.com/discussions/how-does-hubspot-service-hub-contribute-to-creating-a-more-cohesive-and-effective-customer-service-experience) - 3 comments, 1 upvote
- [What is HubSpot Service Hub used for?](https://www.g2.com/discussions/what-is-hubspot-service-hub-used-for) - 2 comments, 1 upvote
- [What does HubSpot software do?](https://www.g2.com/discussions/hubspot-service-hub-what-does-hubspot-software-do) - 2 comments
- [Which of the following features are available on the HubSpot platform?](https://www.g2.com/discussions/which-of-the-following-features-are-available-on-the-hubspot-platform) - 1 comment
- [What is service hub?](https://www.g2.com/discussions/what-is-service-hub) - 2 comments

### [Freshdesk](https://www.g2.com/products/freshdesk/reviews)

Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI capabilities, customer insights, and advanced ticketing into one place in the Freshdesk Command Center so agents are ready to resolve. With Freddy, People-first AI, customer service teams can take AI agents live in minutes to fully resolve complex and simple queries, get response and resolution assistance from AI copilot, and stay ahead with AI insights. Freshdesk also comes packed with advanced workflows, automations, and self service so you can easily set up and scale customer service on any channel–whether you’re a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact - it delivers 225% ROI, 95% omnichannel first contact resolution rate, and up to 80% resolutions with AI agents.

**Average Rating:** 4.4/5.0

**Total Reviews:** 3,676

#### How Do G2 Users Rate Freshdesk?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10)
- **Automation:** 8.6/10 (Category avg: 8.7/10)
- **Integrations:** 8.4/10 (Category avg: 8.6/10)
- **Personalization:** 8.4/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Freshdesk?

- **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks)
- **Company Website:** www.freshworks.com
- **Year Founded:** 2010
- **HQ Location:** San Mateo, CA
- **Twitter:** @FreshworksInc  
19,020 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f531480627d021846a1bab97814f28776888079b40b7e07b52045e7d1e35c99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffreshworks-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,505 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Manager, Owner
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 48% Small, 40% Medium

#### What Do G2 Reviewers Say About Freshdesk?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** in Freshdesk, facilitating quick ticket management and seamless team adoption.
- Users appreciate the **ease of use** in Freshdesk, facilitating quick adoption and effective ticket management.
- Users appreciate the **automation features** of Freshdesk, significantly reducing workload and enhancing efficiency in customer support.
- Users benefit from the **high efficiency** of Freshdesk, making ticket management and team collaboration seamless and productive.
- Users appreciate the **effective ticket organization and tracking** in Freshdesk, enhancing work prioritization and collaboration.

##### Cons

- Users find the **missing asset management feature** in Freshdesk limiting compared to its sister product FreshService.
- Users experience **ticketing issues** with Freshdesk, such as duplicate tickets and delays during high volume periods.
- Users face **duplicate ticket creation** and slow performance during high volume, impacting resolution times and efficiency.
- Users find the **limited features** of Freshdesk can be overwhelming, particularly for new users seeking simplicity.
- Users face **limitations on advanced features and customizations** in Freshdesk, especially impacting smaller teams and high ticket volumes.

#### What Are Recent G2 Reviews of Freshdesk?

**["A Feature-Rich Platform for Managing Customer Service"](https://www.g2.com/survey_responses/freshdesk-review-13171971)**

**Rating:** 4.5/5.0 stars

_— sreenivasan p._

[Read full review](https://www.g2.com/survey_responses/freshdesk-review-13171971)

**["Simple, Powerful, and Effective Helpdesk Software"](https://www.g2.com/survey_responses/freshdesk-review-12954417)**

**Rating:** 4.5/5.0 stars

_— Aditya S._

[Read full review](https://www.g2.com/survey_responses/freshdesk-review-12954417)

#### What Are G2 Users Discussing About Freshdesk?

- [What innovative customer service strategies are companies implementing using Freshdesk?](https://www.g2.com/discussions/what-innovative-customer-service-strategies-are-companies-implementing-using-freshdesk) - 1 comment
- [How is Freshdesk being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-freshdesk-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment
- [What is Freshdesk used for?](https://www.g2.com/discussions/what-is-freshdesk-used-for) - 4 comments, 1 upvote
- [What is the difference between freshdesk and Freshservice?](https://www.g2.com/discussions/what-is-the-difference-between-freshdesk-and-freshservice) - 2 comments
- [Is freshdesk a CRM?](https://www.g2.com/discussions/is-freshdesk-a-crm) - 3 comments

### [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews)

ServiceNow's Customer Service Management (CSM) transforms customer service experiences with AI-powered workflows and AI agents that help you accelerate customer self-service, boost agent productivity, and speed up resolution time. With CSM, your organization can: - Deflect calls and increase satisfaction by enabling customers to self-serve answers and actions via an AI-powered conversational chat. - Increase capacity to handle more cases, extend business hours, and manage routine tasks with AI agents. - Save agents time with AI-generated case histories, case summaries, and suggested resolutions. - Integrate with top CCaaS solutions to unify routing, centralize call and work management, and boost agent efficiency on one AI-powered workspace. - Resolve issues quickly and consistently by automating tasks, uncovering bottlenecks, and improving processes. - Get up and running quickly and maintain a low TCO with continuous innovation in one extensible AI platform. Harness the power of AI, data and workflows to delight customers and deliver on what they want quickly, drive unprecedented agent productivity, and foster a whole new level of customer loyalty.

**Average Rating:** 4.4/5.0

**Total Reviews:** 474

#### How Do G2 Users Rate ServiceNow Customer Service Management?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10)
- **Automation:** 8.1/10 (Category avg: 8.7/10)
- **Integrations:** 8.2/10 (Category avg: 8.6/10)
- **Personalization:** 8.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind ServiceNow Customer Service Management?

- **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow)
- **Company Website:** www.servicenow.com
- **Year Founded:** 2004
- **HQ Location:** Santa Clara, CA
- **Twitter:** @servicenow  
55,548 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f146dd2da6255ae21db2f89043b268912043fe250660dfee40ba3c0574bb1ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F29352%2F&secure%5Burl_type%5D=linkedin_company_website)  
35,081 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Associate Consultant, Senior Software Engineer
- **Top Industries:** Information Technology and Services, Telecommunications
- **Company Size:** 46% Large, 28% Medium

#### What Do G2 Reviewers Say About ServiceNow Customer Service Management?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of ServiceNow CSM, benefiting from streamlined automation and centralized workflows.
- Users value the **seamless integration and automation** of ServiceNow CSM, enhancing customer lifecycle and improving issue resolution.
- Users commend the **efficiency** of ServiceNow CSM, streamlining processes and expediting issue resolution significantly.
- Users appreciate the **smooth workflow** of ServiceNow's Case Management features, enhancing efficiency and agent effectiveness.
- Users value the **automation capabilities** of ServiceNow CSM, which significantly enhance issue resolution and team productivity.

##### Cons

- Users find the **learning curve to be complicated** , requiring significant understanding for effective implementation and integration.
- Users find the **steep learning curve** of ServiceNow Customer Service Management challenging, requiring skilled help and thorough training.
- Users feel the **limited customization** restricts adaptability for project tracking and ticket email formatting clarity.
- Users find the **complexity** of ServiceNow Customer Service Management challenging, requiring significant time for setup and understanding.
- Users note a need for **interface improvements** to enhance self-service branding and data model flexibility in ServiceNow.

#### What Are Recent G2 Reviews of ServiceNow Customer Service Management?

**["Facilitate Problem Management with Detailed Ticketing"](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13023317)**

**Rating:** 5.0/5.0 stars

_— David C._

[Read full review](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13023317)

**["ServiceNow CSM: Unified, AI-Powered Omnichannel Platform with Intuitive Case Management"](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13047596)**

**Rating:** 4.0/5.0 stars

_— Shubhangi G._

[Read full review](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13047596)

#### What Are G2 Users Discussing About ServiceNow Customer Service Management?

- [What is ServiceNow Customer Service Management used for?](https://www.g2.com/discussions/what-is-servicenow-customer-service-management-used-for) - 1 comment
- [What does ServiceNow Customer Service Management do?](https://www.g2.com/discussions/what-does-servicenow-customer-service-management-do)
- [What is ServiceNow service management?](https://www.g2.com/discussions/what-is-servicenow-service-management) - 1 comment
- [Is service now a CRM tool?](https://www.g2.com/discussions/is-service-now-a-crm-tool) - 2 comments
- [What is ServiceNow customer service management?](https://www.g2.com/discussions/what-is-servicenow-customer-service-management) - 1 comment

### [Helpjuice](https://www.g2.com/products/helpjuice/reviews)

Helpjuice's AI knowledge base is an industry-leading playform designed to supercharge your team and customers by enhancing knowledge sharing across your organization. With Helpjuice, you can capture, create, and share critical information effortlessly, making it the ideal knowledge base tool for training employees, onboarding new customers, enabling self-service, and sharing knowledge within and outside your company. Our powerful platform allows users to create new content directly in our easy-to-use editor as well as upload content in multiple formats, ensuring that essential information is accessible anytime and anywhere. Helpjuice's powerful, Google-like search functionality makes it easy for users to find the right information they need quickly and efficiently. Trusted by major organizations such as Amazon, Change.org, Wells Fargo, the World Health Organization, Shipt, TCL, and thousands of others, Helpjuice is dedicated to breaking down information silos and fostering a culture of knowledge sharing.

**Average Rating:** 4.7/5.0

**Total Reviews:** 380

#### How Do G2 Users Rate Helpjuice?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **Automation:** 8.1/10 (Category avg: 8.7/10)
- **Integrations:** 8.1/10 (Category avg: 8.6/10)
- **Personalization:** 8.8/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Helpjuice?

- **Seller:** [Helpjuice](https://www.g2.com/sellers/helpjuice)
- **Year Founded:** 2011
- **HQ Location:** Miami, FL
- **Twitter:** @HelpJuice  
769 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=710d41e209b3347dcf40c943bdb65801628dedbe6b413eeb56169319c7c2682b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1879314%2F&secure%5Burl_type%5D=linkedin_company_website)  
36 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Success Manager, Technical Writer
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 49% Medium, 39% Small

#### What Do G2 Reviewers Say About Helpjuice?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Helpjuice, praising its user-friendly interface and quick setup for knowledge bases.
- Users value the **exceptional customer support** from Helpjuice, appreciating the fast assistance and ongoing tips provided.
- Users commend the **amazing customer support** from Helpjuice, consistently highlighting timely assistance and valuable feedback.
- Users appreciate the **intuitive interface** of Helpjuice, which simplifies content management and enhances team collaboration.
- Users value the **customization options** of Helpjuice, enhancing their knowledge base's effectiveness and organization.

##### Cons

- Users experience **limited customization options** , feeling forced into AI features and facing unclear pricing for requests.
- Users face **editing difficulties** due to an outdated interface and bugs that hinder efficient content management.
- Users face **formatting issues** and limited translation options in Helpjuice, making documentation somewhat difficult to navigate.
- Users believe **AI limitations** hinder overall functionality, preferring more effective and informative search capabilities.
- Users find the **learning curve steep** , as the interface and organization can be confusing and require time to master.

#### What Are Recent G2 Reviews of Helpjuice?

**["Versatile, fair in price, and with clever URL matching"](https://www.g2.com/survey_responses/helpjuice-review-13045550)**

**Rating:** 4.0/5.0 stars

_— Florian S._

[Read full review](https://www.g2.com/survey_responses/helpjuice-review-13045550)

**["A knowledge base people actually use instead of asking the same questions"](https://www.g2.com/survey_responses/helpjuice-review-13065437)**

**Rating:** 4.5/5.0 stars

_— Phil J._

[Read full review](https://www.g2.com/survey_responses/helpjuice-review-13065437)

#### What Are G2 Users Discussing About Helpjuice?

- [What is knowledge base for?](https://www.g2.com/discussions/helpjuice-what-is-knowledge-base-for)
- [What is knowledge base for?](https://www.g2.com/discussions/what-is-knowledge-base-for)
- [What information is maintained in knowledge base?](https://www.g2.com/discussions/what-information-is-maintained-in-knowledge-base)
- [What is a knowledge base software?](https://www.g2.com/discussions/what-is-a-knowledge-base-software)
- [What is Helpjuice used for?](https://www.g2.com/discussions/what-is-helpjuice-used-for)

### [Re:amaze](https://www.g2.com/products/re-amaze/reviews)

Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional customer support through live chat, email, social media, mobile SMS/MMS, VOIP, and FAQ Knowledge Bases. Businesses of all shapes and sizes also rely on Re:amaze for sales and marketing automation using features such as Re:amaze Cues (a way to automatically message online customers), Re:amaze Chatbots, Re:amaze Live Dashboard (to monitor online customer activity in real time), and send customer satisfaction surveys (to gauge service quality and gather feedback). Re:amaze offers native integrations with many popular 3rd party apps such as Slack, Shopify, BigCommerce, Stripe, MailChimp, Google (Analytics, Tag Manager, Suite), ShipStation, Klaviyo, and much more. Businesses can also use a single Re:amaze account to manage customer service for multiple businesses or stores with the Multi-Brand feature.

**Average Rating:** 4.6/5.0

**Total Reviews:** 137

#### How Do G2 Users Rate Re:amaze?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Automation:** 8.9/10 (Category avg: 8.7/10)
- **Integrations:** 8.9/10 (Category avg: 8.6/10)
- **Personalization:** 7.8/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Re:amaze?

- **Seller:** [GoDaddy](https://www.g2.com/sellers/godaddy)
- **Year Founded:** 1997
- **HQ Location:** Scottsdale, AZ
- **Twitter:** @GoDaddy  
274,844 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=109e68fd7fc53f536870728a8e551b397c46ad6384aa38888bd78711f6c4d3cb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7846%2F&secure%5Burl_type%5D=linkedin_company_website)  
9,011 employees on LinkedIn®
- **Ownership:** NYSE:GDDY

#### Who Uses This Product?

- **Who Uses This:** Owner, President
- **Top Industries:** Retail, Sporting Goods
- **Company Size:** 81% Small, 17% Medium

#### What Do G2 Reviewers Say About Re:amaze?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **great customer support** of Re:amaze, enhancing their overall experience and satisfaction with the product.
- Users value the **flexibility** of Re:amaze, appreciating its versatile options and helpful AI features.

#### What Are Recent G2 Reviews of Re:amaze?

**["Great Chat!"](https://www.g2.com/survey_responses/re-amaze-review-7329257)**

**Rating:** 5.0/5.0 stars

_— Greg R._

[Read full review](https://www.g2.com/survey_responses/re-amaze-review-7329257)

**["Absolutely amazing tool, very intuitive and integrates well"](https://www.g2.com/survey_responses/re-amaze-review-7694891)**

**Rating:** 4.5/5.0 stars

_— Christoph D._

[Read full review](https://www.g2.com/survey_responses/re-amaze-review-7694891)

#### What Are G2 Users Discussing About Re:amaze?

- [What is Re:amaze used for?](https://www.g2.com/discussions/what-is-re-amaze-used-for)

### [SAP Service Cloud](https://www.g2.com/de/products/sap-service-cloud/reviews)

SAP Service Cloud ist eine intelligente Kundenservice-Lösung, die Ihnen hilft, den Kundenservice neu zu gestalten und Ihr Markenversprechen einzulösen. Sie ermöglicht es Ihnen, einen vernetzten, aufschlussreichen und anpassungsfähigen Service zu schaffen, der die Kundenbindung erhöht. Verbinden Sie Kanäle, Menschen und Prozesse, um Kundenprobleme schnell zu lösen: Aktivieren Sie das gesamte Unternehmen, um Kundenprobleme zu lösen und die Produktivität zu steigern. Nutzen Sie KI-gestützte Einblicke für Geschwindigkeit und Effizienz: Befähigen Sie Ihre Serviceteams mit einem einheitlichen Agenten-Desktop und reichhaltigen Einblicken, unterstützt durch KI-basierte Automatisierung und Empfehlungen. Passen Sie sich an und gedeihen Sie in der Ära des ständigen Wandels: Passen Sie Ihren Kundenservice schnell an, wenn nötig, mit der modularen, skalierbaren Lösung.

**Average Rating:** 4.4/5.0

**Total Reviews:** 249

#### How Do G2 Users Rate SAP Service Cloud?

- **War the product ein guter Geschäftspartner?:** 8.8/10 (Category avg: 9.1/10)
- **Automatisierung:** 8.7/10 (Category avg: 8.7/10)
- **Integrationen:** 8.4/10 (Category avg: 8.6/10)
- **Personalisierung:** 8.4/10 (Category avg: 8.5/10)

#### Who Is the Company Behind SAP Service Cloud?

- **Verkäufer:** [SAP](https://www.g2.com/de/sellers/sap)
- **Unternehmenswebsite:** www.sap.com
- **Gründungsjahr:** 1972
- **Hauptsitz:** Walldorf
- **Twitter:** @SAP  
297,052 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8fd712dbd816fadfc039a60dcf8c1a3d6a48469756075586fa0be3da7e4b74d7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsap%2F&secure%5Burl_type%5D=linkedin_company_website)  
141,955 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software-Ingenieur, Berater
- **Top Industries:** Informationstechnologie und Dienstleistungen, Computersoftware
- **Company Size:** 39% Medium, 34% Large

#### What Do G2 Reviewers Say About SAP Service Cloud?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer schätzen die **Benutzerfreundlichkeit** der SAP Service Cloud, die das Kundenmanagement vereinfacht und die Produktivität steigert.
- Benutzer schätzen die **robusten Anpassungswerkzeuge** der SAP Service Cloud, die die Funktionalität verbessern und Kundeninteraktionen optimieren.
- Benutzer schätzen die **Effizienz** der SAP Service Cloud und würdigen die optimierten Abläufe und die verbesserte Servicebereitstellung über alle Kanäle hinweg.
- Benutzer schätzen die **umfassende Sichtbarkeit** der SAP Service Cloud, die die Effizienz des Kundenservice und die Zusammenarbeit im Team verbessert.
- Benutzer schätzen die **automatisierten Prozesse** in SAP Service Cloud, um Kundenprobleme effizient zu verwalten und nachzuverfolgen.

##### Cons

- Benutzer finden die **Komplexität** der SAP Service Cloud überwältigend, insbesondere für Neulinge, die sich durch die zahlreichen Funktionen und Integrationen navigieren.
- Benutzer finden die **steile Lernkurve** der SAP Service Cloud herausfordernd, mit komplexen Konfigurations- und Anpassungshürden.
- Benutzer finden die **steile Lernkurve** der SAP Service Cloud herausfordernd, insbesondere bei komplexen Konfigurationen und Anpassungen.
- Benutzer haben oft Schwierigkeiten mit der **komplexen und veralteten Benutzeroberfläche** , was ihre gesamte Erfahrung und Navigation behindert.
- Benutzer finden die SAP Service Cloud-Oberfläche oft **nicht intuitiv** , was zu einer herausfordernden Lernkurve für Neulinge führt.

#### What Are Recent G2 Reviews of SAP Service Cloud?

**["SAP Service Cloud hält den Kundenservice organisiert und kollaborativ."](https://www.g2.com/de/survey_responses/sap-service-cloud-review-13098516)**

**Rating:** 4.0/5.0 stars

_— Mr. Prakash G._

[Read full review](https://www.g2.com/de/survey_responses/sap-service-cloud-review-13098516)

**["Umfassende Integration und Einblicke, kleinere UI-Hürden"](https://www.g2.com/de/survey_responses/sap-service-cloud-review-11765561)**

**Rating:** 5.0/5.0 stars

_— Carl N._

[Read full review](https://www.g2.com/de/survey_responses/sap-service-cloud-review-11765561)

#### What Are G2 Users Discussing About SAP Service Cloud?

- [Wofür wird SAP Service Cloud verwendet?](https://www.g2.com/de/discussions/what-is-sap-service-cloud-used-for)

### [Gladly](https://www.g2.com/products/gladly/reviews)

The world’s most customer-centric brands use Gladly’s CX platform to drive down costs, nurture relationships, and increase loyalty. Powered by proprietary Customer AI, Gladly is the only CX platform that puts the customer, not tickets, at the center of every conversation. Gladly is simple to use, maintains a continuous conversation across channels, and balances human connection with intelligent and empathetic automation. For B2C leaders who refuse to compromise, Gladly delivers radically efficient service and radically personal experiences. Customer experience isn’t broken—it’s just built on the wrong foundation. Gladly reimagines CX with AI that gets it right. Explore how it works at www.gladly.ai/get-started/.

**Average Rating:** 4.7/5.0

**Total Reviews:** 1,086

#### How Do G2 Users Rate Gladly?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)
- **Automation:** 9.2/10 (Category avg: 8.7/10)
- **Integrations:** 9.2/10 (Category avg: 8.6/10)
- **Personalization:** 9.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Gladly?

- **Seller:** [Gladly](https://www.g2.com/sellers/gladly)
- **Company Website:** www.gladly.ai
- **Year Founded:** 2014
- **HQ Location:** San Francisco, California
- **Twitter:** @gladly  
4,071 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c9c50125b0cae2f76dcd0c57ec3dac8a92150a1bd72db347e5f23d4162a81941&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7950938%2F&secure%5Burl_type%5D=linkedin_company_website)  
225 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Customer Experience Advisor
- **Top Industries:** Retail, Consumer Services
- **Company Size:** 61% Medium, 22% Small

#### What Do G2 Reviewers Say About Gladly?

_AI-generated summary from verified user reviews_

##### Pros

- Users enjoy the **ease of use** of Gladly, appreciating its intuitive interface and seamless updates for effective engagement.
- Users appreciate the **helpfulness** of Gladly, making it easy to stay organized and assist customers effectively.
- Users appreciate Gladly's **innovative features** , such as ticket automation and reliable performance, enhancing customer interactions.
- Users value the **efficiency** of Gladly, noting improved workflows and faster response times for customer support.
- Users appreciate the **exceptional onboarding and collaboration tools** of Gladly, enhancing customer service efficiency and productivity.

##### Cons

- Users find Gladly lacking in **essential features** , which hampers efficiency and limits overall functionality.
- Users find the **complexity** of Gladly's interface overwhelming, complicating efficient access to necessary information and notifications.
- Users find Gladly's **limited features** hinder efficiency, especially with AI accuracy and integration options needing significant improvements.
- Users experience a **slight learning curve** initially, but onboarding support helps ease the process.
- Users are frustrated by the **limited customization** options in Gladly, restricting valuable insights and usability adjustments.

#### What Are Recent G2 Reviews of Gladly?

**["managing home care visits using gladly"](https://www.g2.com/survey_responses/gladly-review-12765926)**

**Rating:** 4.5/5.0 stars

_— Ranjit K._

[Read full review](https://www.g2.com/survey_responses/gladly-review-12765926)

**["Intuitive, Unified Customer Conversations with Powerful Analytics"](https://www.g2.com/survey_responses/gladly-review-12917752)**

**Rating:** 4.5/5.0 stars

_— Luciana S._

[Read full review](https://www.g2.com/survey_responses/gladly-review-12917752)

#### What Are G2 Users Discussing About Gladly?

- [What is Gladly used for?](https://www.g2.com/discussions/gladly-what-is-gladly-used-for) - 2 comments
- [What is Gladly used for?](https://www.g2.com/discussions/what-is-gladly-used-for)

### [Kapture CX](https://www.g2.com/products/kapture-cx/reviews)

Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution empowers businesses to adapt to the evolving expectations of their customers, transforming standard interactions into exceptional experiences. By leveraging advanced technology and a customer-centric approach, Kapture ensures that every engagement is personalized and relevant, addressing the unique needs of each individual. Targeted primarily at businesses in sectors such as retail, banking, financial services and insurance (BFSI), travel, and consumer durables, Kapture serves over 1,000 organizations across 16 countries. This diverse clientele benefits from Kapture's ability to streamline customer interactions across various channels, including social media, email, chat, and voice. The platform is particularly valuable for companies aiming to enhance their customer service capabilities, improve satisfaction rates, and foster lasting relationships with their customers. Kapture's key features include intelligent routing, real-time analytics, and a unified dashboard that provides a comprehensive view of customer interactions. The intelligent routing system ensures that inquiries are directed to the most suitable agents based on their expertise, leading to quicker and more effective resolutions. Real-time analytics empower businesses to monitor performance metrics, identify trends, and make data-driven decisions to enhance service quality. The unified dashboard consolidates information from multiple channels, enabling support teams to respond promptly and effectively to customer needs. Utilizing Kapture offers benefits that extend beyond improved customer satisfaction. By providing tailored experiences and leveraging AI-driven insights, businesses can increase operational efficiency and reduce response times. Kapture's focus on context and intelligence in every resolution helps organizations not only meet but exceed customer expectations. This capability is particularly crucial in competitive markets where customer loyalty is paramount. Kapture distinguishes itself in the customer experience management category by combining advanced technology with a deep understanding of customer needs. Its omnichannel approach ensures that businesses can engage with their customers seamlessly, regardless of the platform, while its generative AI capabilities facilitate continuous improvement in service delivery. This makes Kapture an essential tool for organizations looking to elevate their customer support and create meaningful, lasting connections with their clientele.

**Average Rating:** 4.5/5.0

**Total Reviews:** 332

#### How Do G2 Users Rate Kapture CX?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Automation:** 8.7/10 (Category avg: 8.7/10)
- **Integrations:** 8.7/10 (Category avg: 8.6/10)
- **Personalization:** 8.8/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Kapture CX?

- **Seller:** [Kapture CX](https://www.g2.com/sellers/kapture-cx)
- **Year Founded:** 2011
- **HQ Location:** Bangalore
- **Twitter:** @KaptureCX  
142 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=45c6bd333e26c4243387685ff6dd29d09dce32c421e0c59644cf6cdaf1592b00&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9310674%2F&secure%5Burl_type%5D=linkedin_company_website)  
629 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Team Leader, Assistant Manager
- **Top Industries:** Consumer Services, Pharmaceuticals
- **Company Size:** 59% Medium, 29% Small

#### What Do G2 Reviewers Say About Kapture CX?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Kapture CX, appreciating its smooth navigation and efficient multi-channel integration.
- Users appreciate the **customizable and extensive features** of Kapture CX, enhancing efficiency and user experience.
- Users find the **automated report support** from Kapture CX team highly efficient and crucial for issue resolution.
- Users appreciate the **user-friendly interface** of Kapture CX, making navigation and ticket creation effortless.
- Users commend the **efficiency** of Kapture CX, noting its fast ticket resolution and seamless software integrations.

##### Cons

- Users experience **slow performance** with Kapture CX, facing issues like latency and delayed content loading.
- Users experience **slow loading** times, particularly during high ticket volumes, affecting their efficiency and overall experience.
- Users find the **slow speed** of Kapture CX particularly noticeable during high ticket volumes and report sluggish performance.
- Users experience **delays** with Kapture CX, noting occasional lag while sending messages and processing tasks.
- Users find the platform's **complexity for new users** frustrating and suggest improvements for smoother usage and functionality.

#### What Are Recent G2 Reviews of Kapture CX?

**["A smart CX platform that drives better customer-centric decisions."](https://www.g2.com/survey_responses/kapture-cx-review-13174286)**

**Rating:** 4.5/5.0 stars

_— Daniel E._

[Read full review](https://www.g2.com/survey_responses/kapture-cx-review-13174286)

**["The context you need to resolve issues faster."](https://www.g2.com/survey_responses/kapture-cx-review-13180578)**

**Rating:** 4.5/5.0 stars

_— Subhash M._

[Read full review](https://www.g2.com/survey_responses/kapture-cx-review-13180578)

#### What Are G2 Users Discussing About Kapture CX?

- [What do you recommend for companies considering Kapture CX for customer experience management?](https://www.g2.com/discussions/what-do-you-recommend-for-companies-considering-kapture-cx-for-customer-experience-management) - 1 upvote
- [What is CRM customer Relationship Management What are the key features of CRM system?](https://www.g2.com/discussions/what-is-crm-customer-relationship-management-what-are-the-key-features-of-crm-system)
- [Which software is used to run a CRM software?](https://www.g2.com/discussions/which-software-is-used-to-run-a-crm-software)
- [What is CRM and its functions?](https://www.g2.com/discussions/kapture-crm-what-is-crm-and-its-functions) - 3 comments
- [What are key features of a CRM system?](https://www.g2.com/discussions/what-are-key-features-of-a-crm-system)

### [Kustomer](https://www.g2.com/products/kustomer/reviews)

Kustomer is the Intelligent Customer Experience Platform empowering brands to put customers at the center of every interaction. By unifying customer data, conversations, and AI-powered workflows into one seamless workspace, teams deliver service that delights, retains, and drives growth. With Kustomer, support becomes faster, smarter, and more personal.

**Average Rating:** 4.4/5.0

**Total Reviews:** 533

#### How Do G2 Users Rate Kustomer?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10)
- **Automation:** 8.9/10 (Category avg: 8.7/10)
- **Integrations:** 9.0/10 (Category avg: 8.6/10)
- **Personalization:** 8.6/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Kustomer?

- **Seller:** [Kustomer](https://www.g2.com/sellers/kustomer)
- **Company Website:** www.kustomer.com
- **Year Founded:** 2015
- **HQ Location:** Short Hills, US
- **Twitter:** @kustomer  
2,203 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=78c22a797f40ba7ab90599b5b5fb04a57a7125f0c0bd922bfad64ca365851b3a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10517045%2F&secure%5Burl_type%5D=linkedin_company_website)  
283 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Member Experience Associate
- **Top Industries:** Consumer Services, Retail
- **Company Size:** 65% Medium, 21% Small

#### What Do G2 Reviewers Say About Kustomer?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Kustomer's interface **intuitive and user-friendly** , enhancing efficient management of customer information and interactions.
- Users appreciate the **intuitive interface and centralized customer information** in Kustomer, enhancing efficiency and communication.
- Users appreciate the **centralized customer information** in Kustomer, enhancing efficiency and streamlining communication processes.
- Users appreciate the **efficiency** of Kustomer, benefiting from its intuitive interface and seamless integration with other platforms.
- Users highlight the **efficiency of automation** in Kustomer, streamlining tasks and enhancing overall productivity in customer service.

##### Cons

- Users experience **slow performance** with Kustomer, leading to workflow disruptions and frustrating handling times.
- Users often experience **slow loading** times with Kustomer, hindering fast customer resolution and impacting productivity.
- Users find the **learning curve steep** , with a complex interface that complicates navigation and onboarding.
- Users find Kustomer's **complexity** challenging, especially newcomers, which hinders navigation and requires extensive training.
- Users find Kustomer's interface **not intuitive** , leading to challenges in navigation and longer onboarding times.

#### What Are Recent G2 Reviews of Kustomer?

**["Dynamic Email Macros and CSAT Tracking That Fit Support Teams Perfectly"](https://www.g2.com/survey_responses/kustomer-review-13160487)**

**Rating:** 4.0/5.0 stars

_— Sangram Z._

[Read full review](https://www.g2.com/survey_responses/kustomer-review-13160487)

**["Unified View and Workflow Ease with Kustomer"](https://www.g2.com/survey_responses/kustomer-review-11826298)**

**Rating:** 4.5/5.0 stars

_— Austin J._

[Read full review](https://www.g2.com/survey_responses/kustomer-review-11826298)

#### What Are G2 Users Discussing About Kustomer?

- [What is Kustomer used for?](https://www.g2.com/discussions/what-is-kustomer-used-for)

### [Document360](https://www.g2.com/products/document360/reviews)

Document360 is an AI-powered knowledge base platform for enterprises needing secure, scalable documentation. It centralizes organizational knowledge into one workspace, including public help centers, internal wikis, SOPs, user manuals, API docs, or product playbooks. Who It's For By Role: Support teams (deflect tickets), technical writers (publish faster), product managers (align teams), engineers (document APIs and workflows). By Industry: SaaS, IT & consulting, finance, healthcare, education, manufacturing. Key Capabilities: 1. Editors: Markdown and WYSIWYG with real-time previews and drag-and-drop media. 2. Step-by-Step Guides: Capture on-screen actions to create editable interactive guides. 3. Category Manager: Drag-and-drop content organization. 4. Interactive Demos: Clickable walkthroughs embedded in articles. 5. Custom Workflows: Automate reviews, roles, and approvals. 6. Pro Analytics: Track performance, engagement, search trends, and ticket deflection. 7. Brand Customization: Tailor design, layout, and themes. 8. Security: SOC 2 and GDPR-aligned; SSO, JWT, SAML, IP restriction. 9. Localization: 50+ languages. Powered by Eddy AI: 1. AI Search: ChatGPT-style answers from your docs for instant self-service. 2. AI Writing Agent: Generate structured docs from video, audio, text, or prompts. 3. AI Chatbot: 24/7 documentation-driven support that cuts costs. 4. AI Glossary Generator: Auto-creates glossaries for complex terms. 5. Article Summarizer: Condenses long docs into bite-sized summaries. 6. MCP Server: Connects your knowledge base to LLMs. 7. Duplicate Content Detection: Flags redundancy with precision. 8. SEO Automation: Auto-generates titles, tags, and glossaries for discoverability. Whether scaling support, streamlining internal knowledge, or building world-class product docs, Document360 brings it all together in one platform.

**Average Rating:** 4.7/5.0

**Total Reviews:** 528

#### How Do G2 Users Rate Document360?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)
- **Automation:** 8.4/10 (Category avg: 8.7/10)
- **Integrations:** 8.6/10 (Category avg: 8.6/10)
- **Personalization:** 8.8/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Document360?

- **Seller:** [Kovai Limited](https://www.g2.com/sellers/kovai-limited)
- **Company Website:** www.kovai.co
- **Year Founded:** 2009
- **HQ Location:** London
- **Twitter:** @BizTalk360  
1,920 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=12245f53ec3f5ad2cbbb0bbd7a824af70b3bad9851082c25ea45dd1355e57e44&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkovaico%2F&secure%5Burl_type%5D=linkedin_company_website)  
330 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Technical Writer, Senior Technical Writer
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 44% Medium, 39% Small

#### What Do G2 Reviewers Say About Document360?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Document360, highlighting its user-friendly interface and efficient setup process.
- Users value the **versatile customization** and powerful features of Document360, enhancing their documentation systems seamlessly.
- Users value the **efficient customer support** from Document360, praising their fast resolution of issues and knowledgeable agents.
- Users highlight the **versatility and customization** of Document360, enabling seamless integration and enhanced documentation efficiency.
- Users value the **versatile and customizable user interface** of Document360, enhancing the overall user experience significantly.

##### Cons

- Users desire improvements to **missing features** such as enhanced visual editing and better handling of long documents.
- Users find **editing difficulties** in Document360, noting issues with lag and formatting inconsistencies when working with documents.
- Users experience **editing limitations** with Document360, citing issues like lag and clunky tools when managing content.
- Users criticize Document360 for its **high costs** , noting that essential features are often locked behind expensive tiers.
- Users note that **limited customization** options make it challenging for non-developers to tailor their experience effectively.

#### What Are Recent G2 Reviews of Document360?

**["Document360 Makes Knowledge Sharing Easy with Intuitive Management and Powerful Search"](https://www.g2.com/survey_responses/document360-review-13065059)**

**Rating:** 4.5/5.0 stars

_— Ravindra N._

[Read full review](https://www.g2.com/survey_responses/document360-review-13065059)

**["Simplifying Documentation Management with Document360"](https://www.g2.com/survey_responses/document360-review-12229699)**

**Rating:** 4.0/5.0 stars

_— Vignesh S._

[Read full review](https://www.g2.com/survey_responses/document360-review-12229699)

#### What Are G2 Users Discussing About Document360?

- [What is Document360 used for?](https://www.g2.com/discussions/what-is-document360-used-for) - 1 comment

### [LiveAgent](https://www.g2.com/products/liveagent/reviews)

LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized interactions that leave a lasting impression. With the fastest chat widget available and a reputation as the #1 rated live chat software for SMBs in 2025, LiveAgent is trusted by industry leaders such as BMW, Yamaha, Huawei, and Oxford University. These companies use LiveAgent to provide top-tier customer service that stands out in a competitive marketplace. Key Features of LiveAgent LiveAgent combines an omnichannel universal inbox, real-time live chat, a built-in call center, and a robust customer service portal to streamline communication. Personalization is at the heart of the software, allowing businesses to enhance interactions through features such as customer segmentation, automation, a built-in CRM, and powerful analytics. Additionally, LiveAgent offers an intuitive customer knowledge base to further improve service efficiency. With access to over 175+ features and 200+ integrations, LiveAgent adapts to your unique business needs and scales as your company grows. Try LiveAgent for Free Start your journey with LiveAgent today with a 1-month free trial—no credit card required. Discover how this advanced tool can transform your customer support operations. 200+ Features Included: • POP3 accounts • Email piping • Forwarding • Departments • Priorities • Statuses • Tags • Rules • Ticket Routing • Canned/Predefined messages • Email templates • Voice integration • Real-time website monitoring and statistics • Chats • Facebook/Twitter/Instagram/Slack integration • Knowledge base • Live Suggestions as you type • Feedback and Contact forms • Agent rating and gamification • Multilingual support • Ticket filters • File sharing and attachments • Chat button templates and much more Exclusive for Startups LiveAgent’s Startup Program offers startups free access to the platform for the first 6 months. After this period, startups can continue enjoying the benefits of LiveAgent at a discounted rate. This program provides a cost-effective way for emerging businesses to leverage world-class customer support tools during their growth phase. Experience the power of LiveAgent and join the ranks of industry-leading companies that prioritize exceptional customer service.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1,481

#### How Do G2 Users Rate LiveAgent?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Automation:** 8.3/10 (Category avg: 8.7/10)
- **Integrations:** 8.7/10 (Category avg: 8.6/10)
- **Personalization:** 8.3/10 (Category avg: 8.5/10)

#### Who Is the Company Behind LiveAgent?

- **Seller:** [QualityUnit](https://www.g2.com/sellers/qualityunit)
- **Year Founded:** 2004
- **HQ Location:** Bratislava
- **Twitter:** @qualityunit  
480 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c76e1f9a9db14e4a8c578cd573b822265685a6306e4f411e8d9f46c4f8bfb35b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3516632%2F&secure%5Burl_type%5D=linkedin_company_website)  
61 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Owner
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 68% Small, 29% Medium

#### What Do G2 Reviewers Say About LiveAgent?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of LiveAgent, enjoying its intuitive interface and quick support responses.
- Users appreciate the **ease of use and feature-rich capabilities** of LiveAgent, enhancing customer communication and support efficiency.
- Users appreciate the **centralized customer communications** of LiveAgent, enhancing engagements and boosting customer experience significantly.
- Users appreciate the **ease of use** of LiveAgent, benefiting from its efficient ticketing system and centralized communications.
- Users value the **efficiency** of LiveAgent, praising its streamlined ticketing and centralized communication for improved productivity.

##### Cons

- Users find the **learning curve steep** , requiring significant training to utilize LiveAgent effectively and efficiently.
- Users express frustration with **missing features** in LiveAgent, affecting mobile usability and communication flexibility.
- Users find the **user experience not intuitive** , leading to frustration with navigation and feature access.
- Users find that the **steep learning curve** of LiveAgent requires significant training for effective usage over time.
- Users face **integration issues** with LiveAgent, especially with telephony and automation within Magento and WhatsApp.

#### What Are Recent G2 Reviews of LiveAgent?

**["It supports simplified customer access to assistance services across all channels."](https://www.g2.com/survey_responses/liveagent-review-12558141)**

**Rating:** 5.0/5.0 stars

_— Edjelie M._

[Read full review](https://www.g2.com/survey_responses/liveagent-review-12558141)

**["A highly reliable service, saving you money while delivering superior customer support."](https://www.g2.com/survey_responses/liveagent-review-12346553)**

**Rating:** 5.0/5.0 stars

_— Jessica R._

[Read full review](https://www.g2.com/survey_responses/liveagent-review-12346553)

#### What Are G2 Users Discussing About LiveAgent?

- [I'm stuck on setting up automated ticketing in LiveAgent. How can I streamline customer support requests?](https://www.g2.com/discussions/i-m-stuck-on-setting-up-automated-ticketing-in-liveagent-how-can-i-streamline-customer-support-requests)
- [What is LiveAgent used for?](https://www.g2.com/discussions/what-is-liveagent-used-for) - 1 comment

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[Browse Customer Self-Service Themes](/categories/customer-self-service/themes)

Below are the top-rated Customer Self-Service Software with Knowledge Base capabilities, as verified by G2’s Research team. Real users have identified Knowledge Base as an important function of Customer Self-Service Software. Compare different products that offer this feature so you can decide which is best for your business needs.

Top Tools at a Glance

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Omnichannel ticket deflection with knowledge-base self-service

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User Review

"Unified Omnichannel Support with Powerful Automation and Analytics"

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Omnichannel ticketing with self-service knowledge base

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User Review

"Easy Setup, Intuitive Ticketing, and Great Value with Zoho Desk"

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Salesforce-native AI-deflection and omnichannel case routing

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User Review

"The Evolution of Service: Bridging the Gap Between Data and Action."

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| 

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Knowledge-base-grounded tier-one ticket deflection

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User Review

"Fast, Accurate AI Support That Streamlines Help Desk Workflows"

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CRM-native self-service with knowledge-base ticketing

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User Review

"Ticket management and centralized support with automations that enhance the experience"

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Omnichannel ticket deflection with self-service knowledge base

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User Review

"A Feature-Rich Platform for Managing Customer Service"

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| 

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No-code 24/7 customer self-service with trainable AI agents

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User Review

"Easy Setup and Seamless Integration That Boosted My Workflow"

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Customer self-service portal with ITSM-connected case routing

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User Review

"Facilitate Problem Management with Detailed Ticketing"

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| 

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AI-powered self-service knowledge base deflection

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User Review

"Versatile, fair in price, and with clever URL matching"

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In-app guidance for user self-service deflection

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User Review

"Three years into our DAP Journey"

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