My favorite part about Klaus is their easy integration with different types of helpdesks and their fun way of looking at QA. Review collected by and hosted on G2.com.

A "Root Cause" conversation filtering option would be a great addition to the tool. Review collected by and hosted on G2.com.

I do love the speed in which Zendesk works, it turnes really good when responding to customers, I really use it all day long! As well all features to be used are a very good help! Review collected by and hosted on G2.com.

I do dislike that there are sometimes bugs that will turn you back into the same page that you were before so it takes time! Review collected by and hosted on G2.com.

Flexibility to create and read important metrics and transform them into good and valuable information. Review collected by and hosted on G2.com.

Maybe the price different will be nice to have a different level of prices and access as "Admin" and "Agent" Review collected by and hosted on G2.com.

I love the logo of Klaus, not because I LOVE cats. Klaus's interface is very user-friendly. I also loved when they conducted training on how to use Klaus. I also love how the data scores are presented. It is straightforward to understand. Review collected by and hosted on G2.com.

Not that much as of now. We are new to using Klaus. I have feedback, though I am unsure if it is with Klaus or our administrator who programmed the data and how it was s interpreted. So far, Klaus is fantastic! Review collected by and hosted on G2.com.

Klaus is an easy to use tool that is developed for an average person. Everything in this tool is high standard, nothing too much trouble. It is very easy to navigate and it feels like any person can use this without undergoing a training. The young and old can easily use Klaus. Very excellent!!! Review collected by and hosted on G2.com.

I honestly do not see anything negative about Klaus. But aside from an email notification, it would be best if there is a pop-up notification if something comes in like a work audit. But everything is great! Review collected by and hosted on G2.com.

Klaus makes it incredibly easy to pull conversations from our CRM and have our customer support team share peer reviews to help each other learn best practices. It keeps our responses in sync and gives us opportunities to improve the way we respond to our users. Review collected by and hosted on G2.com.

I don't really have any cons at the moment. Review collected by and hosted on G2.com.

Clear and concise, interactive, fun outlook Review collected by and hosted on G2.com.

I'd prefer if the link to what's being reviewed took you directly to the chat. Right now you have to copy and paste Review collected by and hosted on G2.com.

I like how Klaus allows us to monitor our performance easily. It also allows us to set a target for your expected performance. Klaus will enable us to access the given comment every time that we can use it as a reference in our progress. Review collected by and hosted on G2.com.

This is my first time using Klaus, and I am so impressed with the tool. Very user-friendly and easy to navigate. So far, I do not see flaws while using the tool, as I am new to this feature. Review collected by and hosted on G2.com.

It is very easy to use, pleasing to the eye and very straightforward. The good thing about this is that it is real time so feedbackand scores are already reflecting, no waiting time at all. Review collected by and hosted on G2.com.

No complains about Klaus. It serves its purpose and it is very easy to use. Though there's too many features and buttons available, I totally understand that it is not the Klaus' fault that we are not utilizing those as we have specific feature that we are just using. Review collected by and hosted on G2.com.

I like how easy it is to post reviews and read what other people have to say about your work. The indicator that shows how many reviews each team member has received over the course of a week is one "micro-feature" that I really like. Without returning to the dashboard, this indicator makes it simple to see who still requires a review in order to maintain our IQS distribution equitably and consistently. Review collected by and hosted on G2.com.

Setting it up and being familiar with the various filtering and reporting options took some getting used to. Other than that, I have no significant problems. Additionally, you must take proactive measures to make sure team members are using the reviews properly and grading one another fairly. Review collected by and hosted on G2.com.