Pretty intuitive interface, the email threads are shown in a way that makes them easy to read. The translation tool is super helpful too.

I also like the fact you get recurring tasks assigned to you and statistics on your team member's results. Review collected by and hosted on G2.com.

Identifying patterns over time in the feedback given is hard. You cannot use internal categories from Zendesk for ex. to segment the feedback given on a thread about a specific issue.

So you need to have an external tool / spreadsheet to track the patterns and address them.

The space where you can see all the reviews given to a specific person focuses mostly on the numbers and you need to hover over the grade to see the content, which is a bit weary. Need to go over them one by one instead of just seeing a preview of the feedback Review collected by and hosted on G2.com.

The auto QA! Love that it can help me find conversations that need my attention so I can be responsive to our members needs.

I find it a great resource as we look at ensuring the highest level of care from our success and support team. We're able to deliver feedback quickly to our team so they can adjust and respond fast, too. Review collected by and hosted on G2.com.

It took me a while to figure out the filtering. Once I did, it made sense :) Review collected by and hosted on G2.com.

Everything in one box, the team has the tools they need Review collected by and hosted on G2.com.

have to use market place too much for tools Review collected by and hosted on G2.com.

Klaus is like that reliable friend you're not necessarily super close to, but every time you meet, the vibe is immaculate, and you receive valuable insights and support in overcoming your challenges.

If you are looking to ensure your team is aligned in the way they represent your company while interacting with customers, Klaus should be your pick. Review collected by and hosted on G2.com.

Whenever we encounter difficulties, we report them, and Klaus is very open to addressing your requests to bring your vision to life.

Don't be fooled by the relaxed mood and cat puns. They mean business. Review collected by and hosted on G2.com.

The tool is very useful for providing feedback, but imo, their strenght is the way they are supportive. Someone will reply in few minutes, and they will likely provide a solution or alternative for your need, always with a fantastic friendly TOV Review collected by and hosted on G2.com.

Sometimes when they implement changes, it clash with the way we have things set up Review collected by and hosted on G2.com.

I love how user friendly Klaus is. Both, Customer Support and Analyst roles are easy to navigate . Also, Klaus cares about its users and will take the feedback and transform it in goals and are quick to act on your siggestions. Oh, and they're quick to respond and It also integrates easyly with your support desks. Review collected by and hosted on G2.com.

That there aren't gifs haha. Nothing to dislike here, it has it all you need from a QA tool. Review collected by and hosted on G2.com.

The interface alone speaks wonders on the impact Klaus when it comes to tracking and monitoring performe for KPIs.The flexibility to provide comments to the people who left a review for you allows us to have open conversations which benefit both parties. The ability to dispute it within the app is just wonderful Review collected by and hosted on G2.com.

The only thing that makes me worry a bit is how Klaus automatically assigns the conversations to the reviewers as in our instance, there are a few cases that are pretty straight forward and doesn't give the reviewee a chance to get good scores on their KPIs. Wish we had the flexibility to change assigned cases to something else. Review collected by and hosted on G2.com.

The ability to provide catalog information to your clients and also having a life support feature has been great for customer support Review collected by and hosted on G2.com.

I wish there were more customised features within article creation. Also wish that category pages had more customisable features. Review collected by and hosted on G2.com.

I love how Klaus is keeping up with the newest technologies and using AI to automate processes while highlighting critical cases for manual review. That's what we want - less manual work and more use of the latest tech. The data representation is phenomenal. Convenient scorecards, easy to assign workloads. The company culture also made only a good impression. It's a pleasure to work with their team from day 1.

As a Ukrainian, I also appreciate their support. Review collected by and hosted on G2.com.

The interface may seem a bit overwhelming initially, but it's easy to understand with time. No other limitations/ blockers for me and my team. Review collected by and hosted on G2.com.

My favorite part about Klaus is their easy integration with different types of helpdesks and their fun way of looking at QA. Review collected by and hosted on G2.com.

A "Root Cause" conversation filtering option would be a great addition to the tool. Review collected by and hosted on G2.com.