Easy to use, set up, customize, and get help if needed. Implementing AI is also easy. Review collected by and hosted on G2.com.

I wish there were tighter user permissions especially if you have more that one instance or brand in your account. Review collected by and hosted on G2.com.

Formally known as Klaus, this was a platform my client would use for the QA evaluations for the support team. However, we decided to leave this platform since the score card and reporting were changed to a new interface that did not meet our expectations. Review collected by and hosted on G2.com.

Klaus use to be fun but after Zendesk acquired it, they changes were not so good. The scorecard was very limiting as well. Review collected by and hosted on G2.com.

Zendesk is a leading customer service platform designed to enhance customer support and engagement and is easy to use. It offers a comprehensive suite of tools that cater to businesses of all sizes, providing solutions for ticketing, live chat, knowledge base management, and customer support and more . Zendesk is known for its intuitive and user-friendly interface, which makes it relatively easy for teams to get up and running. Review collected by and hosted on G2.com.

Nothing, that I dislike about zendesk as this helped me resolve the customers concern more easily with quick comminication and ease of implementation. Review collected by and hosted on G2.com.

It has a lot of features that allows us to be more effcient with the service we off to our clients. In addition, it gives us a the flexibility to make changes in allignment to our whatever our focus is. Review collected by and hosted on G2.com.

All is good with Zendesk, never had anu issue with it for more than 4 years Review collected by and hosted on G2.com.

Klaus is very accurate in measure customer care's support by allowing our team's leaders to monitoring customer support agents performances with different tools Review collected by and hosted on G2.com.

I enjoy everything about the platform. Nothing to say about dissatisfaction Review collected by and hosted on G2.com.

Klaus is a game-changer for our support team's quality assurance efforts. Its intuitive interface and seamless integration with our existing tools have made it an instant hit among our team members. The outstanding support from the Klaus team ensures that any issues are swiftly addressed, making our QA process smoother than ever. Klauss continues to evolve, demonstrating its commitment to staying ahead of the curve. In summary, Klauss has become an indispensable tool for our support team, simplifying quality checks and enhancing productivity. Review collected by and hosted on G2.com.

Cannot even find one! everything is really great! Review collected by and hosted on G2.com.

The Klaus platform itself was really great and efficient at reviewing conversations. Implementation/integration is easy as you simply needed to choose the service, however, considering their recent acquisition by Zendesk, it will only be possible to connect it with Zendesk. Review collected by and hosted on G2.com.

Klaus recently announced an acquisition by Zendesk, effectively making the Klaus platform exclusively for Zendesk software. Zendesk is amongst the least innovative in the market of Customer Service software, so switching to Zendesk to continue using Klaus would harm the user experience. Review collected by and hosted on G2.com.

It helps you by sorting the severity of the issue, provides timely update Review collected by and hosted on G2.com.

Nothing, I think Zendesk is already perfectly fit for a customer support Review collected by and hosted on G2.com.

Klaus is a great tool to monitor the csat and qa survey's received in a real time basis. There's no need to check to many sites/links since it's already integrated in one app. Review collected by and hosted on G2.com.

Sometimes, the surveys I receive is being counted already as well as the score I got from it but it is not showing up right away on the survey responses section of Klaus. Review collected by and hosted on G2.com.

Klaus is a really user friendly platform, both for the QA team and for the agents and team leaders that use it too. I use Klaus every single day and it's always speedy to get me the things I need.

I really love how you can interact with another through Klaus, by commenting, reacting, replying to reviews, it makes the whole perception of QA that bit more engaging and friendly.

It's also just so speedy to actually conduct reviews, we can more or less double the amount of audits we can do through Klaus! Review collected by and hosted on G2.com.

One thing we've struggled with is how the assignment feature works, rather than assigning X amounts per agent, it assigns X amount to complete the assignment, so if an agent is off for a period of time, other agents will receive more audits to compensate for that.

Though this has been a pain point for us Klaus have been so great to rectify this and have informed us a fix is in progress! Review collected by and hosted on G2.com.