I love how easy it is to see your performance in a bigger picture atr a glance. It is quick to determine which areas you excel at and what are the things that need improvement. Review collected by and hosted on G2.com.

Sometimes, it does not load as fast as I would expect from a web application. It's still a pretty fresh product, and we haven't encountered any deal-breaking issues yet. Review collected by and hosted on G2.com.

it gives me the access to check my daily surveys where I can do my daily goals as well to help me become the best sutomer service representative as I could be. a great app indeed Review collected by and hosted on G2.com.

so far, i cannot find anything as a downside of using this app. all I can find is this is such a great benefit of using this for you to track your daily and monthly progress Review collected by and hosted on G2.com.

Klauss is a tool that brings incredible value and actual support to your support teams. It's an intuitive tool that allows you to better empower and support quality conversations and the real people behind them. Review collected by and hosted on G2.com.

Honestly? I can't say much behind any product deficencies available. The team is reactive, proactive, and constantly growing. It's difficult for me to find any real gap with a product that is centered around supporting people with easy to use technology.

Maybe the fact that I have this listed as a noncompromisable need-to-have in my tool box? Review collected by and hosted on G2.com.

With Klaus, we were able to see our progress. It is very easy to audit interactions and the scores is auto generated and auto calculated. It is a great app to monitor one's progress. Review collected by and hosted on G2.com.

I am delighted with Klaus since it is very user-friendly. This app is perfect for keeping track of your progress. WIth Klaus, you can always visit and review your work and see what needs to be kept in terms of process and what needs to be changed. Review collected by and hosted on G2.com.

It's easy to use it. And it's very practical.. Review collected by and hosted on G2.com.

The fact that, if a employee hasn't create a case, the Call can't be found on it. Review collected by and hosted on G2.com.

The notifications the advisors get and the dispute system. Review collected by and hosted on G2.com.

Klaus not picking up certain tickets due to technical limitations. Review collected by and hosted on G2.com.

The most helpful feature of Klaus is the way it provides the percetage of my performance. It gives me an option to view the percentage of my performance by a certain period (the week, last week, this month, last month, last 30 days, custom period). Review collected by and hosted on G2.com.

At the moment, there is nothing to dislike about Klaus. It is very user friendly and everything I need to know about my performance is already in the application. Review collected by and hosted on G2.com.

What is helpful about Klaus is that the scores are easy to understand. It's easy to send a comment and reply to others' comments as well. Team score is easy to understand. Review collected by and hosted on G2.com.

Nothing so far. Using Klaus makes our tasks much easier because the stats are easy to understand. Posting of scores are real-time as well. Reall a great tool so far. Review collected by and hosted on G2.com.

It is easy to use and to keep track of review feedback, not only for the team doing QA but also for our Agents. The Dashboard is great and very useful to keep track of areas of improvement.

Klaus's support is awesome as well. Highly recommend! Review collected by and hosted on G2.com.

nothing I dislike. I would like if more of the cool updates and new features are added to the basic plan Review collected by and hosted on G2.com.

Having one place where emails, calls and more can be documented in real time to quickly assist the customer as well as my coworkers. Review collected by and hosted on G2.com.

Integration with applications. We also use Aircall and it's not as simple as I'd prefer. Review collected by and hosted on G2.com.