--- title: Zendesk Contact Center Reviews meta\_title: 'Zendesk Contact Center Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 314 reviews by the users' company size, role or industry to find out how Zendesk Contact Center works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 314 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Zendesk Contact Center Reviews & Product Details Visit Website Zendesk for Contact Center is built with AI at its core to remove the gaps between channels, agents, and systems so every contact gets resolved faster across voice, self-service, and digital. Powered by the Zendesk Resolution Platform, it simplifies operations, accelerates service, and eliminates the fragility of legacy stacks and bolted-on tools. AI is embedded across every channel to accelerate agents and deflect the rest. Voice is native with AI Agents and Voice Copilot. And AI powered WFM, QA and reporting are included, no vendors to chase, no code to manage. Whether you're scaling quickly, expanding globally, or ditching a cobbled-together stack, Zendesk equips you to deliver faster service, better experiences, and leaner operations from day one. * * * Product Website Zendesk Contact Center Seller [Zendesk](https://www.g2.com/sellers/zendesk) Discussions [Zendesk Contact Center Community](https://www.g2.com/products/zendesk-contact-center/discuss) Solution Type All-in-One Show More ## Pricing Pricing provided by Zendesk Contact Center. ### Zendesk Contact Center Starting at $83.00 1 agent Per Month [ View More Pricing Information ](https://www.g2.com/products/zendesk-contact-center/pricing) Zendesk Solutions (1) See how Zendesk products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Zendesk SolutionBy Zendesk ](/sellers/zendesk/solutions/zendesk) Show More ## Zendesk Contact Center Integrations (5) What do users say about integrations? Verified by Zendesk Contact Center [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Service (formerly Salesforce Service Cloud) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon Connect ](https://www.g2.com/products/amazon-connect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dialpad Connect ](https://www.g2.com/products/dialpad-connect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Linear ](https://www.g2.com/products/linear/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews) Show More ![Edwin V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Edwin V.") EV Edwin V. Mid-Market (51-1000 emp.) 10/27/2023 "Fastest interface" 5/5 What do you like best about Zendesk Contact Center? I do love the speed in which Zendesk works, it turnes really good when responding to customers, I really use it all day long! As well all features to be used are a very good help! Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? I do dislike that there are sometimes bugs that will turn you back into the same page that you were before so it takes time! Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? Zendesk has all our information for contacting and responding to email, sms and client profiles! Review collected by and hosted on G2.com. Show More Response from Zendesk Sam of Zendesk Contact Center [Editedit](https://www.g2.com/survey_responses/zendesk-contact-center-review-8776400/official_response/edit) Your 5-star review means a lot to us, Edwin. We’re happy to hear that you love the speed at which Zendesk works. You’re welcome to share the bug feedback with us in our Community forums so our team can take a closer look. https://support.zendesk.com/hc/en-us/articles/4413820079386-Giving-Product-Feedback-at-Zendesk Current UserValidated ReviewerIncentivizedSource: G2 invite ![Roberto R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Roberto R.") RR Roberto R. Head of L&D and QA Small-Business (50 or fewer emp.) 12/22/2022 "Kalaus is great tool in order to bring your customer servici to a a level of excellency" 5/5 What do you like best about Zendesk Contact Center? Flexibility to create and read important metrics and transform them into good and valuable information. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? Maybe the price different will be nice to have a different level of prices and access as "Admin" and "Agent" Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? Klaus with the reviews definitely helps to lead the new CS agents in order for the agents to learn how to deliver an excellency support Review collected by and hosted on G2.com. Show More 11/28/2023 Current UserValidated ReviewerSource: Organic ![Christian Nico M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christian Nico M.") CM Christian Nico M. Customer care specialist Outsourcing/Offshoring Mid-Market (51-1000 emp.) 6/14/2023 "Klaus is helping me improve my overall performance." 5/5 What do you like best about Zendesk Contact Center? I love the logo of Klaus, not because I LOVE cats. Klaus's interface is very user-friendly. I also loved when they conducted training on how to use Klaus. I also love how the data scores are presented. It is straightforward to understand. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? Not that much as of now. We are new to using Klaus. I have feedback, though I am unsure if it is with Klaus or our administrator who programmed the data and how it was s interpreted. So far, Klaus is fantastic! Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? It is helping us put our scores into numbers so we can quickly identify what is our scores. I also love that there is a clear understanding of where we should improve whenever we have feedback. I also love that the scores are updated in real-time without waiting a few days. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Ray G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ray G.") RG Ray G. Quality Assurance Specialist Mid-Market (51-1000 emp.) 6/5/2023 "Extraordinary Klaus" 5/5 What do you like best about Zendesk Contact Center? Klaus is an easy to use tool that is developed for an average person. Everything in this tool is high standard, nothing too much trouble. It is very easy to navigate and it feels like any person can use this without undergoing a training. The young and old can easily use Klaus. Very excellent!!! Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? I honestly do not see anything negative about Klaus. But aside from an email notification, it would be best if there is a pop-up notification if something comes in like a work audit. But everything is great! Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? Klaus shows the quality of my work and what to improve on next. Overviews, Disputes, Surveys and Categories greatly help a person find scores, conversations and comments. What I really love about Klaus is there is no hassle in finding what you need and that is amazing! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Krystal T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Krystal T.") KT Krystal T. Customer Support Operations Lead Small-Business (50 or fewer emp.) 11/27/2023 "I love sharing team feedback with Klaus" 5/5 What do you like best about Zendesk Contact Center? Klaus makes it incredibly easy to pull conversations from our CRM and have our customer support team share peer reviews to help each other learn best practices. It keeps our responses in sync and gives us opportunities to improve the way we respond to our users. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? I don't really have any cons at the moment. Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? Klaus allows us to review our team members' conversations and monitor for consistency in our voice and handling. It's been a great way to get feedback for improving individual KPIs. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Melissa Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melissa Y.") MY Melissa Y. Small-Business (50 or fewer emp.) 11/22/2023 "Great tool for QA" 5/5 What do you like best about Zendesk Contact Center? Clear and concise, interactive, fun outlook Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? I'd prefer if the link to what's being reviewed took you directly to the chat. Right now you have to copy and paste Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? It's a great tool to monitor the team's perforamcne and to keep our customer service standards high Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Diana S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Diana S.") DS Diana S. Mid-Market (51-1000 emp.) 6/9/2023 "Best tool for performance tracking" 5/5 What do you like best about Zendesk Contact Center? I like how Klaus allows us to monitor our performance easily. It also allows us to set a target for your expected performance. Klaus will enable us to access the given comment every time that we can use it as a reference in our progress. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? This is my first time using Klaus, and I am so impressed with the tool. Very user-friendly and easy to navigate. So far, I do not see flaws while using the tool, as I am new to this feature. Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? This helps our management to track and monitor every performance easily. This allows us to see what needs improvement and what needs to be sustained. I really like how this help us to see and compare our day-to-day performance. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Rowenne M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rowenne M.") RM Rowenne M. Mid-Market (51-1000 emp.) 6/8/2023 "Cool app to view my feedbacks" 5/5 What do you like best about Zendesk Contact Center? It is very easy to use, pleasing to the eye and very straightforward. The good thing about this is that it is real time so feedbackand scores are already reflecting, no waiting time at all. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? No complains about Klaus. It serves its purpose and it is very easy to use. Though there's too many features and buttons available, I totally understand that it is not the Klaus' fault that we are not utilizing those as we have specific feature that we are just using. Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? It helps us improve our quality in doing our work. Real time results and feedbacks are available to us users so we can develop or create our action plan as quickly as possible. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Adrian G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adrian G.") AG Adrian G. Mid-Market (51-1000 emp.) 6/9/2023 "Enhance you, your team and the company for betterment" 5/5 What do you like best about Zendesk Contact Center? I like how easy it is to post reviews and read what other people have to say about your work. The indicator that shows how many reviews each team member has received over the course of a week is one "micro-feature" that I really like. Without returning to the dashboard, this indicator makes it simple to see who still requires a review in order to maintain our IQS distribution equitably and consistently. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? Setting it up and being familiar with the various filtering and reporting options took some getting used to. Other than that, I have no significant problems. Additionally, you must take proactive measures to make sure team members are using the reviews properly and grading one another fairly. Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? Provided the foundation and encouragement needed to adopt a methodical approach to quality. They provided really thoughtful onboarding, and there was always someone there to lend a hand or offer guidance. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Moses R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Moses R.") MR Moses R. Outsourcing/Offshoring Small-Business (50 or fewer emp.) 6/12/2023 "Pound for Pound Champ" 5/5 What do you like best about Zendesk Contact Center? Using Klaus has helped me improve my skills. Overall, I just find this tool very helpful in terms of productivity and quality. I'm really impressed how Klaus made me a believer. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? There's nothing wrong I can say about Klaus because it helped me achieve my monthly goals, as this tool helps me improve and to make sure that I'll be a better version of myself. Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? All of the things this tool can be useful for. Honestly, this tool helped me to be better in terms of quality and quantity of work as this made me more productive. And I really noticed that my performance has improved much because of this. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Zendesk Contact Center? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Zendesk Contact Center ](https://www.g2.com/products/zendesk-contact-center/discussions/new) GU Guest User What is Klaus used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-klaus-used-for) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 6 years ago What integrations does Local Measure offer? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/what-integrations-does-local-measure-offer) [ View all Discussions ](https://www.g2.com/products/zendesk-contact-center/discuss) ## Pricing Options Pricing provided by Zendesk Contact Center. ### Zendesk Contact Center Starting at $83.00 1 agent Per Month ### Minutes Block $33.00 1 agent Per Month [ View More Pricing Information ](https://www.g2.com/products/zendesk-contact-center/pricing) Zendesk Contact Center Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5262ff93769d101bb9d1152c5e624139/maestroqa.png "Product Avatar Image") MaestroQA 4.8/5(325) [ Compare Now ](https://www.g2.com/compare/maestroqa-vs-zendesk-contact-center) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_131a129b4d8a2f3979e75ebf215576a6/playvox-quality-management.png "Product Avatar Image") Playvox Quality Management 4.8/5(1,163) [ Compare Now ](https://www.g2.com/compare/playvox-quality-management-vs-zendesk-contact-center) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7f494745c459e43bff60695e304f57d0/scorebuddycx.png "Product Avatar Image") ScorebuddyCX 4.5/5(835) [ Compare Now ](https://www.g2.com/compare/scorebuddycx-vs-zendesk-contact-center) ##### ##### Zendesk Contact Center Features Administration User, Role, and Access Management Performance and Reliability Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training Performance Third-Party Integrations Compliance [ View More Features ](https://www.g2.com/products/zendesk-contact-center/features) ## 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