--- title: Zendesk Contact Center Reviews meta\_title: 'Zendesk Contact Center Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 314 reviews by the users' company size, role or industry to find out how Zendesk Contact Center works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 314 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Zendesk Contact Center Reviews & Product Details Visit Website Zendesk for Contact Center is built with AI at its core to remove the gaps between channels, agents, and systems so every contact gets resolved faster across voice, self-service, and digital. Powered by the Zendesk Resolution Platform, it simplifies operations, accelerates service, and eliminates the fragility of legacy stacks and bolted-on tools. AI is embedded across every channel to accelerate agents and deflect the rest. Voice is native with AI Agents and Voice Copilot. And AI powered WFM, QA and reporting are included, no vendors to chase, no code to manage. Whether you're scaling quickly, expanding globally, or ditching a cobbled-together stack, Zendesk equips you to deliver faster service, better experiences, and leaner operations from day one. * * * Product Website Zendesk Contact Center Seller [Zendesk](https://www.g2.com/sellers/zendesk) Discussions [Zendesk Contact Center Community](https://www.g2.com/products/zendesk-contact-center/discuss) Solution Type All-in-One Show More ## Pricing Pricing provided by Zendesk Contact Center. ### Zendesk Contact Center Starting at $83.00 1 agent Per Month [ View More Pricing Information ](https://www.g2.com/products/zendesk-contact-center/pricing) Zendesk Solutions (1) See how Zendesk products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Zendesk SolutionBy Zendesk ](/sellers/zendesk/solutions/zendesk) Show More ## Zendesk Contact Center Integrations (5) What do users say about integrations? Verified by Zendesk Contact Center [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Service (formerly Salesforce Service Cloud) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon Connect ](https://www.g2.com/products/amazon-connect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dialpad Connect ](https://www.g2.com/products/dialpad-connect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Linear ](https://www.g2.com/products/linear/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews) Show More ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 12/4/2023 "Pretty intuitive platform," 4/5 What do you like best about Zendesk Contact Center? Pretty intuitive interface, the email threads are shown in a way that makes them easy to read. The translation tool is super helpful too. I also like the fact you get recurring tasks assigned to you and statistics on your team member's results. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? Identifying patterns over time in the feedback given is hard. You cannot use internal categories from Zendesk for ex. to segment the feedback given on a thread about a specific issue. So you need to have an external tool / spreadsheet to track the patterns and address them. The space where you can see all the reviews given to a specific person focuses mostly on the numbers and you need to hover over the grade to see the content, which is a bit weary. Need to go over them one by one instead of just seeing a preview of the feedback Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? Keep reviewers on track of their team's performance on tickets, ensure that we all do the same number of reviews at the same frequency. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![April B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "April B.") AB April B. Member Sucess Manager Small-Business (50 or fewer emp.) 11/22/2023 "Easy to use and learn" 5/5 What do you like best about Zendesk Contact Center? The auto QA! Love that it can help me find conversations that need my attention so I can be responsive to our members needs. I find it a great resource as we look at ensuring the highest level of care from our success and support team. We're able to deliver feedback quickly to our team so they can adjust and respond fast, too. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? It took me a while to figure out the filtering. Once I did, it made sense :) Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? Klaus is giving us the tools to be able to quickly pull challenging conversations, identify trends in member needs, find patterns in employee behavior and identify training gaps. We are able to respond quickly in our changing environment to drive faster response times, more personalization and adjust our processes to better meet the needs of our members while still ensuring great quality and hitting all the marks necessary to give a good member experience. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic LN Luyen N. Mid-Market (51-1000 emp.) 4/16/2024 "Zendesk Review" 4.5/5 What do you like best about Zendesk Contact Center? Everything in one box, the team has the tools they need Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? have to use market place too much for tools Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? We don't have a lot of dev resources so we use the suite Review collected by and hosted on G2.com. Show More Response from Zendesk Sam of Zendesk Contact Center [Editedit](https://www.g2.com/survey_responses/zendesk-contact-center-review-9544255/official_response/edit) Thank you so much, Luyen, for taking the time to write this wonderful review. Your feedback is incredibly valuable to us and we will use it to make our services even better — we're always looking for ways to improve. Please don't hesitate to send us any additional feedback or suggestions by clicking on the link below: https://support.zendesk.com/hc/en-us/articles/4413820079386-Giving-Product-Feedback-at-Zendesk Current UserValidated ReviewerIncentivizedSource: Seller invite LD Laurent D. Mid-Market (51-1000 emp.) 11/30/2023 "That smart friend you should be hanging out with more" 5/5 What do you like best about Zendesk Contact Center? Klaus is like that reliable friend you're not necessarily super close to, but every time you meet, the vibe is immaculate, and you receive valuable insights and support in overcoming your challenges. If you are looking to ensure your team is aligned in the way they represent your company while interacting with customers, Klaus should be your pick. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? Whenever we encounter difficulties, we report them, and Klaus is very open to addressing your requests to bring your vision to life. Don't be fooled by the relaxed mood and cat puns. They mean business. Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? Full alignment and oversight on communication with customers, on every channel. The source of many resolved issues we have uncovered, thanks to our QA specialists, using Klaus as their main tool. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Rafael C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rafael C.") RC Rafael C. Mid-Market (51-1000 emp.) 11/30/2023 "Great customer support" 5/5 What do you like best about Zendesk Contact Center? The tool is very useful for providing feedback, but imo, their strenght is the way they are supportive. Someone will reply in few minutes, and they will likely provide a solution or alternative for your need, always with a fantastic friendly TOV Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? Sometimes when they implement changes, it clash with the way we have things set up Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? Metrics. We have ton of metrics to help our agents to improve by tracking, in an unbiased way, where there is room for improvement Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Catherine T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Catherine T.") CT Catherine T. Small-Business (50 or fewer emp.) 11/30/2023 "There isn't any other like Klaus" 5/5 What do you like best about Zendesk Contact Center? I love how user friendly Klaus is. Both, Customer Support and Analyst roles are easy to navigate . Also, Klaus cares about its users and will take the feedback and transform it in goals and are quick to act on your siggestions. Oh, and they're quick to respond and It also integrates easyly with your support desks. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? That there aren't gifs haha. Nothing to dislike here, it has it all you need from a QA tool. Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? Improve customer satisfaction Review collected by and hosted on G2.com. Show More 12/3/2024 Current UserValidated ReviewerSource: Organic ![Oliver M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Oliver M.") OM Oliver M. Mid-Market (51-1000 emp.) 6/13/2023 "The most efficient coaching tool" 5/5 What do you like best about Zendesk Contact Center? The interface alone speaks wonders on the impact Klaus when it comes to tracking and monitoring performe for KPIs.The flexibility to provide comments to the people who left a review for you allows us to have open conversations which benefit both parties. The ability to dispute it within the app is just wonderful Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? The only thing that makes me worry a bit is how Klaus automatically assigns the conversations to the reviewers as in our instance, there are a few cases that are pretty straight forward and doesn't give the reviewee a chance to get good scores on their KPIs. Wish we had the flexibility to change assigned cases to something else. Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? Keeping track of KPIs and giving us a details walkthrough on whether the quality is going up or down. This has also incentivized our concierges to continously check Klaus for new reviews/CSATs and they subconsiciously think about their quality everyday Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Ernest H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ernest H.") EH Ernest H. Small-Business (50 or fewer emp.) 11/9/2023 "Great way to provide a database to your customers" 3.5/5 What do you like best about Zendesk Contact Center? The ability to provide catalog information to your clients and also having a life support feature has been great for customer support Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? I wish there were more customised features within article creation. Also wish that category pages had more customisable features. Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? It's solving the issue to keep our clients and customers updated with changing landscape of laws that we are dealing with. This benefits us as our old platform was not nearly as user friendly. Review collected by and hosted on G2.com. Show More Response from Zendesk Sam of Zendesk Contact Center [Editedit](https://www.g2.com/survey_responses/zendesk-contact-center-review-8848507/official_response/edit) Hi Ernest - we’re happy to hear you highlight the things you can do for your customers. On your feedback on getting more customised features, we’d like to hear more and see what we can do in the future to optimize the experience. It would also be helpful to share this in our Community forums so our Product team can take a look. https://support.zendesk.com/hc/en-us/articles/4413820079386-Giving-Product-Feedback-at-Zendesk Current UserValidated ReviewerIncentivizedSource: Seller invite ![Oksana P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Oksana P.") OP Oksana P. Mid-Market (51-1000 emp.) 7/11/2023 "A new unicorn among the QA tools" 5/5 What do you like best about Zendesk Contact Center? I love how Klaus is keeping up with the newest technologies and using AI to automate processes while highlighting critical cases for manual review. That's what we want - less manual work and more use of the latest tech. The data representation is phenomenal. Convenient scorecards, easy to assign workloads. The company culture also made only a good impression. It's a pleasure to work with their team from day 1. As a Ukrainian, I also appreciate their support. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? The interface may seem a bit overwhelming initially, but it's easy to understand with time. No other limitations/ blockers for me and my team. Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? Checking the quality of agents' replies and process adherence to make sure all our customers receive helpful solutions. Also, Klaus represents current trends we have so we better understand where to improve. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Bruno Lago R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bruno Lago R.") BR Bruno Lago R. Mid-Market (51-1000 emp.) 12/7/2023 "A great tool for Customer Service QA" 5/5 What do you like best about Zendesk Contact Center? My favorite part about Klaus is their easy integration with different types of helpdesks and their fun way of looking at QA. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? A "Root Cause" conversation filtering option would be a great addition to the tool. Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? Klaus helps us provide constant feedback to our customer service agents. Helping us guarantee quality customer service and providing long-term information. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Zendesk Contact Center? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Zendesk Contact Center ](https://www.g2.com/products/zendesk-contact-center/discussions/new) GU Guest User What is Klaus used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-klaus-used-for) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 6 years ago What integrations does Local Measure offer? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/what-integrations-does-local-measure-offer) [ View all Discussions ](https://www.g2.com/products/zendesk-contact-center/discuss) ## Pricing Options Pricing provided by Zendesk Contact Center. ### Zendesk Contact Center Starting at $83.00 1 agent Per Month ### Minutes Block $33.00 1 agent Per Month [ View More Pricing Information ](https://www.g2.com/products/zendesk-contact-center/pricing) Zendesk Contact Center Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5262ff93769d101bb9d1152c5e624139/maestroqa.png "Product Avatar Image") MaestroQA 4.8/5(325) [ Compare Now ](https://www.g2.com/compare/maestroqa-vs-zendesk-contact-center) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_131a129b4d8a2f3979e75ebf215576a6/playvox-quality-management.png "Product Avatar Image") Playvox Quality Management 4.8/5(1,163) [ Compare Now ](https://www.g2.com/compare/playvox-quality-management-vs-zendesk-contact-center) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7f494745c459e43bff60695e304f57d0/scorebuddycx.png "Product Avatar Image") ScorebuddyCX 4.5/5(835) [ Compare Now ](https://www.g2.com/compare/scorebuddycx-vs-zendesk-contact-center) ##### ##### Zendesk Contact Center Features Administration User, Role, and Access Management Performance and Reliability Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training Performance Third-Party Integrations Compliance [ View More Features ](https://www.g2.com/products/zendesk-contact-center/features) ## 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