--- title: Zendesk Contact Center Reviews meta\_title: 'Zendesk Contact Center Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 314 reviews by the users' company size, role or industry to find out how Zendesk Contact Center works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 314 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Zendesk Contact Center Reviews & Product Details Visit Website Zendesk for Contact Center is built with AI at its core to remove the gaps between channels, agents, and systems so every contact gets resolved faster across voice, self-service, and digital. Powered by the Zendesk Resolution Platform, it simplifies operations, accelerates service, and eliminates the fragility of legacy stacks and bolted-on tools. AI is embedded across every channel to accelerate agents and deflect the rest. Voice is native with AI Agents and Voice Copilot. And AI powered WFM, QA and reporting are included, no vendors to chase, no code to manage. Whether you're scaling quickly, expanding globally, or ditching a cobbled-together stack, Zendesk equips you to deliver faster service, better experiences, and leaner operations from day one. * * * Product Website Zendesk Contact Center Seller [Zendesk](https://www.g2.com/sellers/zendesk) Discussions [Zendesk Contact Center Community](https://www.g2.com/products/zendesk-contact-center/discuss) Solution Type All-in-One Show More ## Pricing Pricing provided by Zendesk Contact Center. ### Zendesk Contact Center Starting at $83.00 1 agent Per Month [ View More Pricing Information ](https://www.g2.com/products/zendesk-contact-center/pricing) Zendesk Solutions (1) See how Zendesk products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Zendesk SolutionBy Zendesk ](/sellers/zendesk/solutions/zendesk) Show More ## Zendesk Contact Center Integrations (5) What do users say about integrations? Verified by Zendesk Contact Center [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Service (formerly Salesforce Service Cloud) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon Connect ](https://www.g2.com/products/amazon-connect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dialpad Connect ](https://www.g2.com/products/dialpad-connect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Linear ](https://www.g2.com/products/linear/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews) Show More ![John C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John C.") JC John C. Mid-Market (51-1000 emp.) 6/9/2023 "Klaus is one of the tools that has the best UI." 5/5 What do you like best about Zendesk Contact Center? I love how easy it is to see your performance in a bigger picture atr a glance. It is quick to determine which areas you excel at and what are the things that need improvement. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? Sometimes, it does not load as fast as I would expect from a web application. It's still a pretty fresh product, and we haven't encountered any deal-breaking issues yet. Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? Since the feedback is displayed in various ways, it is pretty easy to determine your weak point. It is convenient to explain yourself when disputing an error in your scorecard since it has a feature where you can have a conversation with the quality support team. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Christian D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christian D.") CD Christian D. Mid-Market (51-1000 emp.) 6/8/2023 "this is a great app" 5/5 What do you like best about Zendesk Contact Center? it gives me the access to check my daily surveys where I can do my daily goals as well to help me become the best sutomer service representative as I could be. a great app indeed Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? so far, i cannot find anything as a downside of using this app. all I can find is this is such a great benefit of using this for you to track your daily and monthly progress Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? it solves the discrepancy of getting surveys after completing a certain task. it greatly helps me to monitor how good or bad I am on a daily basis in terms of how I handle a specific case Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Hannah D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hannah D.") HD Hannah D. Customer Success Manager, NEMEA Small-Business (50 or fewer emp.) 6/21/2023 "It really is the cats pyjamas 🐈" 5/5 What do you like best about Zendesk Contact Center? Klauss is a tool that brings incredible value and actual support to your support teams. It's an intuitive tool that allows you to better empower and support quality conversations and the real people behind them. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? Honestly? I can't say much behind any product deficencies available. The team is reactive, proactive, and constantly growing. It's difficult for me to find any real gap with a product that is centered around supporting people with easy to use technology. Maybe the fact that I have this listed as a noncompromisable need-to-have in my tool box? Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? I've used Klaus more extensively in my last roles. I loved that this tool acted as a middle ground to not only share insights and corrections to my team, but created a type of everything-all-in-once tool to help organize progress and ensure meaningful actions behind our behaviours. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Kim April C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kim April C.") KC Kim April C. Team Leader Mid-Market (51-1000 emp.) 6/5/2023 "Klaus Review" 5/5 What do you like best about Zendesk Contact Center? With Klaus, we were able to see our progress. It is very easy to audit interactions and the scores is auto generated and auto calculated. It is a great app to monitor one's progress. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? I am delighted with Klaus since it is very user-friendly. This app is perfect for keeping track of your progress. WIth Klaus, you can always visit and review your work and see what needs to be kept in terms of process and what needs to be changed. Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? Keeping track of your progress. With Klaus, you can always review your work and see what needs improvement and what opportunities are there for process and such. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic FB Flora B. Mid-Market (51-1000 emp.) 11/28/2023 "Klaus from day one until now" 5/5 What do you like best about Zendesk Contact Center? It's easy to use it. And it's very practical.. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? The fact that, if a employee hasn't create a case, the Call can't be found on it. Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? The employee can see directly for what he got a review. Because we got a lot of "analyses" we do. And it calculates the points by himself. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") UA Verified User in Apparel & Fashion Mid-Market (51-1000 emp.) 8/26/2022 "Klaus has effortlessly brought the reviewer to the reviewee" 5/5 What do you like best about Zendesk Contact Center? The notifications the advisors get and the dispute system. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? Klaus not picking up certain tickets due to technical limitations. Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? We had only been able to publish review scores once a week via Excel before, but now the advisors are immediately and automatically notified. This has helped us save a lot of time. Review collected by and hosted on G2.com. Show More Response from Triin Ilves of Zendesk Contact Center [Editedit](https://www.g2.com/survey_responses/zendesk-contact-center-review-7036556/official_response/edit) Purrific! Proper quote material here - thank you! 😻 PS: Since we do take a careful look on the suggestions, please bring up the issue with ticket pickup with your CSM. But in some cases (Conversations Insights dashboard), our cat-bots automatically exclude some conversations that would be ineligible for review? For example, interactions in which the customer says nothing at all. Our text processing wonder-tools sweep away this segment, so the sunbursts only include interactions of substance. 11/22/2023 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Transportation/Trucking/Railroad](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Transportation/Trucking/Railroad") UT Verified User in Transportation/Trucking/Railroad Mid-Market (51-1000 emp.) 6/6/2023 "Klaus, a user friendly app." 5/5 What do you like best about Zendesk Contact Center? The most helpful feature of Klaus is the way it provides the percetage of my performance. It gives me an option to view the percentage of my performance by a certain period (the week, last week, this month, last month, last 30 days, custom period). Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? At the moment, there is nothing to dislike about Klaus. It is very user friendly and everything I need to know about my performance is already in the application. Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? Klaus is helping the company to make it easier to know the percentage or standing of an agent based on performance. It makes us more productive knowing the real time surveys and ratings that we receive. Klaus also has a feature where our seniors can review our work and give a rating. It is easier for us to monitor our performance. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Sean B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sean B.") SB Sean B. Mid-Market (51-1000 emp.) 6/6/2023 "Kalus as a convenient coaching tool." 5/5 What do you like best about Zendesk Contact Center? What is helpful about Klaus is that the scores are easy to understand. It's easy to send a comment and reply to others' comments as well. Team score is easy to understand. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? Nothing so far. Using Klaus makes our tasks much easier because the stats are easy to understand. Posting of scores are real-time as well. Reall a great tool so far. Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? It solved our worries about our stats and scores not being accurate. Our tool did not provide us with accuracy and efficiency like as Klaus did. We are happy to be using Klaus right now. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic CP Candelaria P. Small-Business (50 or fewer emp.) 6/22/2023 "The most friendly and fun way to do QA!" 5/5 What do you like best about Zendesk Contact Center? It is easy to use and to keep track of review feedback, not only for the team doing QA but also for our Agents. The Dashboard is great and very useful to keep track of areas of improvement. Klaus's support is awesome as well. Highly recommend! Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? nothing I dislike. I would like if more of the cool updates and new features are added to the basic plan Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? Klauss helps us review agents' tickets, keep track of feedback, and provides a complete dashboard with analytics tools. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic KH Kristina H. Small-Business (50 or fewer emp.) 8/10/2023 "All in One Space for Detailed Customer Concerns" 4.5/5 What do you like best about Zendesk Contact Center? Having one place where emails, calls and more can be documented in real time to quickly assist the customer as well as my coworkers. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? Integration with applications. We also use Aircall and it's not as simple as I'd prefer. Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? Allows me to priortize tickets I am working, while also communicating with the client and documenting all work put into issues/work. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about Zendesk Contact Center? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Zendesk Contact Center ](https://www.g2.com/products/zendesk-contact-center/discussions/new) GU Guest User What is Klaus used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-klaus-used-for) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 6 years ago What integrations does Local Measure offer? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/what-integrations-does-local-measure-offer) [ View all Discussions ](https://www.g2.com/products/zendesk-contact-center/discuss) ## Pricing Options Pricing provided by Zendesk Contact Center. ### Zendesk Contact Center Starting at $83.00 1 agent Per Month ### Minutes Block $33.00 1 agent Per Month [ View More Pricing Information ](https://www.g2.com/products/zendesk-contact-center/pricing) Zendesk Contact Center Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5262ff93769d101bb9d1152c5e624139/maestroqa.png "Product Avatar Image") MaestroQA 4.8/5(325) [ Compare Now ](https://www.g2.com/compare/maestroqa-vs-zendesk-contact-center) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_131a129b4d8a2f3979e75ebf215576a6/playvox-quality-management.png "Product Avatar Image") Playvox Quality Management 4.8/5(1,163) [ Compare Now ](https://www.g2.com/compare/playvox-quality-management-vs-zendesk-contact-center) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7f494745c459e43bff60695e304f57d0/scorebuddycx.png "Product Avatar Image") ScorebuddyCX 4.5/5(835) [ Compare Now ](https://www.g2.com/compare/scorebuddycx-vs-zendesk-contact-center) ##### ##### Zendesk Contact Center Features Administration User, Role, and Access Management Performance and Reliability Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training Performance Third-Party Integrations Compliance [ View More Features ](https://www.g2.com/products/zendesk-contact-center/features) ## 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