I like that is interactive and helps the trainees to practice as many times as the need to master the skill Review collected by and hosted on G2.com.

That it should have more visuals to have the practices more engaged Review collected by and hosted on G2.com.

The user friendly scripts that are created Review collected by and hosted on G2.com.

Reporting can be a little more user friendly Review collected by and hosted on G2.com.

The flexibility to enable agent self-learning in a way that is interactive and engaging. Review collected by and hosted on G2.com.

I'm excited by upcoming functionality which will make it even easier to configure and deploy new stories. Review collected by and hosted on G2.com.

It is a wonderful tool to facilitate the training needs of my job Review collected by and hosted on G2.com.

Software has limitations conditioned upon its programmed responses, this is not specific to the tool zenerate, but it is how I would answer Review collected by and hosted on G2.com.

How easy it is to use on a daya to day bases. Review collected by and hosted on G2.com.

nothing, everyting about it works perfect Review collected by and hosted on G2.com.

The biggest beenfit is the ability to provide additional coaching opportunities to improve collections skills without having to rely on a human coach. Review collected by and hosted on G2.com.

A more intuitive reporting that can be used to measure proficiency Review collected by and hosted on G2.com.

The representatives can learn at their own pace and retry as needed. I also like to view the reporting to track progress. Review collected by and hosted on G2.com.

No downside, just cant wait to create advanced scenarios. Review collected by and hosted on G2.com.

no integrations required so it is quick to deploy - stories are configured according to the practices or processes that you want agents to master - great support from the Zenarate team across all phases of story development and launch. Review collected by and hosted on G2.com.

Lack of clickable screens that mimic client CRMs and systems Review collected by and hosted on G2.com.

I like the guided and unguided features the best. It allows our agents to practice with help first and once they are comfortable they can practice on their own. Review collected by and hosted on G2.com.

I can't think of anything I dislike. It's an easy tool to use and Zenarate provides great support. Review collected by and hosted on G2.com.

Great user interface and very easy to learn and navigate Review collected by and hosted on G2.com.

No downsides. I would love to see the team continue to evolve the UX. Review collected by and hosted on G2.com.