--- title: Zenarate Reviews meta\_title: 'Zenarate Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 33 reviews by the users' company size, role or industry to find out how Zenarate works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 33 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Zenarate Reviews & Product Details Visit Website Zenarate is the world’s leading platform for frontline performance. Zenarate provides a suite of integrated products—including AI-powered conversation and software simulations, CX insights, conversation analysis, personalized upskilling, and customer-facing AI agents—designed to train, analyze, coach, and evolve your blended workforce. Zenarate supports over 200 of the world’s leading enterprises, including Capital One, Biogen, Verizon, Hyatt, Costco, Aetna, and many others. Zenarate has received numerous prestigious awards, including recognition as a Deloitte Fast 500 company, a Training Industry Top AI Training Company, CCW's Disruptive Technology of the Year, and the FinTech of the Future Award for Artificial Intelligence. * * * Product Website Zenarate Seller [Zenarate](https://www.g2.com/sellers/zenarate) Discussions [Zenarate Community](https://www.g2.com/products/zenarate/discuss) Languages Supported Arabic, German, English, French, Hindi, Portuguese, Russian, Spanish, Chinese (Simplified) Solution Type Best-of-Breed Overview by Katie Leahy Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/zenarate/pricing) SR Sandra R. Operations Supervisor Mid-Market (51-1000 emp.) 4/28/2022 "Recommend Zenarate" 5/5 What do you like best about Zenarate? I like that is interactive and helps the trainees to practice as many times as the need to master the skill Review collected by and hosted on G2.com. What do you dislike about Zenarate? That it should have more visuals to have the practices more engaged Review collected by and hosted on G2.com. Recommendations to others considering Zenarate: ghgjgdhjghjgjghjghjgjghjgjg Review collected by and hosted on G2.com. What problems is Zenarate solving and how is that benefiting you? That we have available all the role plays 24/7 and they can practice specific topics Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ED Egon D. Department Manager of Default Services Mid-Market (51-1000 emp.) 8/24/2022 "Review" 4.5/5 What do you like best about Zenarate? The user friendly scripts that are created Review collected by and hosted on G2.com. What do you dislike about Zenarate? Reporting can be a little more user friendly Review collected by and hosted on G2.com. What problems is Zenarate solving and how is that benefiting you? Touches on our compliance pieces of call handling Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") EB Verified User in Banking Enterprise (\> 1000 emp.) 7/13/2022 "Excellent tool for contact centre training" 5/5 What do you like best about Zenarate? The flexibility to enable agent self-learning in a way that is interactive and engaging. Review collected by and hosted on G2.com. What do you dislike about Zenarate? I'm excited by upcoming functionality which will make it even easier to configure and deploy new stories. Review collected by and hosted on G2.com. Recommendations to others considering Zenarate: I highly recommend AI Coach as a tool to accelerate contact centre performance improvement. Review collected by and hosted on G2.com. What problems is Zenarate solving and how is that benefiting you? It is helping us accelerate the enablement of new agents and uplift the performance of existing agents - in a way that does not require complex integrations. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 8/23/2022 "Great software and company" 5/5 What do you like best about Zenarate? It is a wonderful tool to facilitate the training needs of my job Review collected by and hosted on G2.com. What do you dislike about Zenarate? Software has limitations conditioned upon its programmed responses, this is not specific to the tool zenerate, but it is how I would answer Review collected by and hosted on G2.com. What problems is Zenarate solving and how is that benefiting you? Zenerate is providing valuable simulated experience for customer service based phone calls. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller EU Edwin U. Supervisor Mid-Market (51-1000 emp.) 4/28/2022 "Zenarate is very helpful when it comes to coachings" 5/5 What do you like best about Zenarate? How easy it is to use on a daya to day bases. Review collected by and hosted on G2.com. What do you dislike about Zenarate? nothing, everyting about it works perfect Review collected by and hosted on G2.com. Recommendations to others considering Zenarate: Zenarate is a huge help in facilitating daily activities in the call center Industry 100% recomended Review collected by and hosted on G2.com. What problems is Zenarate solving and how is that benefiting you? Coaching the agents and teaching them what a call should look like is teh easiest Review collected by and hosted on G2.com. Show More 6/2/2022 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") EB Verified User in Banking Mid-Market (51-1000 emp.) 8/23/2022 "The power of the AI Coach" 5/5 What do you like best about Zenarate? The biggest beenfit is the ability to provide additional coaching opportunities to improve collections skills without having to rely on a human coach. Review collected by and hosted on G2.com. What do you dislike about Zenarate? A more intuitive reporting that can be used to measure proficiency Review collected by and hosted on G2.com. What problems is Zenarate solving and how is that benefiting you? Change Management and quicker adoption of process changes for call flow. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") AB Verified User in Banking Mid-Market (51-1000 emp.) 8/23/2022 "Quality Assurance Lead Advisor" 5/5 What do you like best about Zenarate? The representatives can learn at their own pace and retry as needed. I also like to view the reporting to track progress. Review collected by and hosted on G2.com. What do you dislike about Zenarate? No downside, just cant wait to create advanced scenarios. Review collected by and hosted on G2.com. What problems is Zenarate solving and how is that benefiting you? Our leaders are able to tailor coaching to the specific representative need. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") AB Verified User in Banking Enterprise (\> 1000 emp.) 6/15/2022 "Turbocharging agent performance" 5/5 What do you like best about Zenarate? no integrations required so it is quick to deploy - stories are configured according to the practices or processes that you want agents to master - great support from the Zenarate team across all phases of story development and launch. Review collected by and hosted on G2.com. What do you dislike about Zenarate? Lack of clickable screens that mimic client CRMs and systems Review collected by and hosted on G2.com. Recommendations to others considering Zenarate: Get a demo and a POC running. Review collected by and hosted on G2.com. What problems is Zenarate solving and how is that benefiting you? Compliance, Customer Experience, Collections Effectiveness Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 4/28/2022 "Review" 5/5 What do you like best about Zenarate? I like the guided and unguided features the best. It allows our agents to practice with help first and once they are comfortable they can practice on their own. Review collected by and hosted on G2.com. What do you dislike about Zenarate? I can't think of anything I dislike. It's an easy tool to use and Zenarate provides great support. Review collected by and hosted on G2.com. What problems is Zenarate solving and how is that benefiting you? The tool allows our agents to practice a role play all at the same time, without the trainer taking hours to do a role play one at a time with a class of 10 plus new hires. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") EB Verified User in Banking Enterprise (\> 1000 emp.) 7/8/2022 "Next level training" 5/5 What do you like best about Zenarate? Great user interface and very easy to learn and navigate Review collected by and hosted on G2.com. What do you dislike about Zenarate? No downsides. I would love to see the team continue to evolve the UX. Review collected by and hosted on G2.com. Recommendations to others considering Zenarate: A simulator that will defintley make a difference for your learners. Review collected by and hosted on G2.com. What problems is Zenarate solving and how is that benefiting you? Helping our team practice conversations in a challenging and safe environment. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Zenarate? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Zenarate ](https://www.g2.com/products/zenarate/discussions/new) GU Guest User What is Zenarate AI Coach used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-zenarate-ai-coach-used-for) [ View all Discussions ](https://www.g2.com/products/zenarate/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 7 months [ View More Pricing Information ](https://www.g2.com/products/zenarate/pricing) Zenarate Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b8c8e2eea7c7da5e4875b9cb34e0abf3/symtrain.png "Product Avatar Image") Symtrain 4.9/5(25) [ Compare Now ](https://www.g2.com/compare/symtrain-vs-zenarate) ##### ##### Zenarate Features Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training Performance Third-Party Integrations Compliance Onboarding Coaching [ View More Features ](https://www.g2.com/products/zenarate/features) ## Top-Rated Alternatives [ ![Second Nature AI](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Second Nature AI") Second Nature AI 4.7/5(398) ](https://www.g2.com/products/second-nature-ai/reviews) [ ![Mindtickle](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mindtickle") Mindtickle 4.7/5(2,400) ](https://www.g2.com/products/mindtickle/reviews) [ ![Bridge](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bridge") Bridge 4.2/5(392) ](https://www.g2.com/products/bridge/reviews) [ View All Alternatives ](https://www.g2.com/products/zenarate/competitors/alternatives) ##### Categories on G2 [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Sales Training and Onboarding](https://www.g2.com/categories/sales-training-and-onboarding)[AI Sales Roleplay Tools](https://www.g2.com/categories/ai-sales-roleplay-tools) ##### Explore More [Which IRCM solutions handle multi-service and bundled offering management most effectively?](https://www.g2.com/discussions/which-ircm-solutions-handle-multi-service-and-bundled-offering-management-most-effectively)[What cloud edge security tools are best for companies moving workloads from on-premise to multi-cloud that need security controls to follow the data?](https://www.g2.com/discussions/what-cloud-edge-security-tools-are-best-for-companies-moving-workloads-from-on-premise-to-multi-cloud-that-need-security-controls-to-follow-the-data)[Which cloud directory solution is the most flexible for a company running a multi-cloud environment across AWS, Azure and GCP that needs unified access control?](https://www.g2.com/discussions/which-cloud-directory-solution-is-the-most-flexible-for-a-company-running-a-multi-cloud-environment-across-aws-azure-and-gcp-that-needs-unified-access-control) [Which payment analytics solutions provide predictive insights on customer payment churn?](https://www.g2.com/discussions/which-payment-analytics-solutions-provide-predictive-insights-on-customer-payment-churn)[Which local SEO platform offers the highest ROI for small businesses?](https://www.g2.com/discussions/which-local-seo-platform-offers-the-highest-roi-for-small-businesses)[Pros and Cons Details](https://www.g2.com/products/zenarate/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)