--- title: Zenarate Reviews meta\_title: 'Zenarate Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 33 reviews by the users' company size, role or industry to find out how Zenarate works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 33 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Zenarate Reviews & Product Details Visit Website Zenarate is the world’s leading platform for frontline performance. Zenarate provides a suite of integrated products—including AI-powered conversation and software simulations, CX insights, conversation analysis, personalized upskilling, and customer-facing AI agents—designed to train, analyze, coach, and evolve your blended workforce. Zenarate supports over 200 of the world’s leading enterprises, including Capital One, Biogen, Verizon, Hyatt, Costco, Aetna, and many others. Zenarate has received numerous prestigious awards, including recognition as a Deloitte Fast 500 company, a Training Industry Top AI Training Company, CCW's Disruptive Technology of the Year, and the FinTech of the Future Award for Artificial Intelligence. * * * Product Website Zenarate Seller [Zenarate](https://www.g2.com/sellers/zenarate) Discussions [Zenarate Community](https://www.g2.com/products/zenarate/discuss) Languages Supported Arabic, German, English, French, Hindi, Portuguese, Russian, Spanish, Chinese (Simplified) Solution Type Best-of-Breed Overview by Katie Leahy Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/zenarate/pricing) ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") EF Verified User in Financial Services Enterprise (\> 1000 emp.) 7/12/2022 "AI Coach for contact center that delivers measurable business impact" 5/5 What do you like best about Zenarate? Zenarate's AI Coach is 1) super easy for business users to deploy 2) requires no integration with contact center tech 3) Measurably improves contact center agent metrics relative to control groups - e.g. handle time, CSAT/NPS improvements, $ collected, revenue generated per contact, compliance etc. But most impressive is the culture of execution, doing what it takes, constantly innovating and thinking ahead. Review collected by and hosted on G2.com. What do you dislike about Zenarate? There are no downsides to using AI Coach. Just ensure that the right business use cases are built into the training simulations and you'll see the metrics move! Review collected by and hosted on G2.com. Recommendations to others considering Zenarate: It really does work! Review collected by and hosted on G2.com. What problems is Zenarate solving and how is that benefiting you? Zenarate AI Coach is 1) Helping raise the bar on the quality & KPIs of the bottom quartile of agents 2) Cutting down on the time-to-proficiency for new agents 3) Improving knowledge retention for complex processes 4) Helping deliver an improved client experience Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Robb G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robb G.") RG Robb G. Director of Talent Development Mid-Market (51-1000 emp.) 7/13/2022 "Zenarate changed the face of our Training" 5/5 What do you like best about Zenarate? Being able to have our agents practice live call scenarios to gain confidence and speed to proficiency has been invaluable to our Training. Our representative Tegan, is super helpful and is a pleasure to work with!! Review collected by and hosted on G2.com. What do you dislike about Zenarate? Nothing, Zenarate is a great tool and the staff is super attentive to our needs. Review collected by and hosted on G2.com. What problems is Zenarate solving and how is that benefiting you? Zenarate is solving our speed to proficiency with our agents and allows us to correct areas of opportunity during call calibrations. Review collected by and hosted on G2.com. Show More 8/23/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Apoorva K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Apoorva K.") AK Apoorva K. AVP, Fintech Partnerships, Genpact Enterprise (\> 1000 emp.) 7/8/2022 "Services nothing short of excellent" 5/5 What do you like best about Zenarate? We have been working with Zenarate for quite some time and the delivery of services is excellent. The support from team on ground and their CEO is just brilliant. Having deployed Zenarate in many different situations at our client we have seen a considerable jump in the learning curve of our team. Guided and unguided learning both are extremely helpful and help our agents work in an optimal fashion. Review collected by and hosted on G2.com. What do you dislike about Zenarate? None as of now. We would be glad if email workflow integration with third-party software can be included in Zenarate Review collected by and hosted on G2.com. What problems is Zenarate solving and how is that benefiting you? Improving learning curve of our agents and making them productive for the actual production environment. It helps me grade agents as well basis performance and what further improvement is required in their learning Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 7/28/2022 "Zenerate has been a wonderful partnership" 5/5 What do you like best about Zenarate? The staff at Zenerate are always earger to assist. The AI Coach is simple for our users to learn and easy to navigate. AI Coach is a easy to use training tool for our organization. Review collected by and hosted on G2.com. What do you dislike about Zenarate? Sometimes the AI can be slow to learn when new stories are created and the end user has to say the same thing several times in order to progress throught the story. The staff at Zenerate are always helpful and understanding when this occurs. Review collected by and hosted on G2.com. What problems is Zenarate solving and how is that benefiting you? There is not a problem. Zenerate is currently working with us to create call effectiveness stories which will lead to our agents generating more revenue for the organization. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Thomas N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thomas N.") TN Thomas N. Chief Operating Officer Mid-Market (51-1000 emp.) 7/7/2022 "The product has been excellent for our Team. We've deployed it across 4 contact centers." 5/5 What do you like best about Zenarate? Being able to deploy it across multiple centers and departments at great speed is very helpful to our Team. Review collected by and hosted on G2.com. What do you dislike about Zenarate? Nothing at this time. We really have had no issues that I'm aware of. Review collected by and hosted on G2.com. Recommendations to others considering Zenarate: You won't be disappointed! Review collected by and hosted on G2.com. What problems is Zenarate solving and how is that benefiting you? Zenarate allows us to teach at a pace that eliminates the need to have large teams off the phone at one time. They can log in and train at their own pace and interact with a system that acts like a human in the responses. This gives the agents much more "real life" type training. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 8/24/2022 "The amount of time saved in training and developing our agents is unmeasurable." 5/5 What do you like best about Zenarate? The most helpful thing is that it gives our agents a real time simulation at how to best serve our customers and clients to our exact liking. When we look back at our training and developing prior to Ai Coach, it is amazing how much more prepared our agents are now right out of training. Review collected by and hosted on G2.com. What do you dislike about Zenarate? At first the utterence proofing of new stories was time consuming, but once our testers became more acclimated with the process it was smooth. Review collected by and hosted on G2.com. What problems is Zenarate solving and how is that benefiting you? With less time spent in the classroom learning, we are getting more productivity out of our agents. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") AB Verified User in Banking Mid-Market (51-1000 emp.) 6/6/2022 "Zenarate AI Coach - The future is here!" 5/5 What do you like best about Zenarate? How easy the tool is to use! We absouetly love that it is web based and functions on Chrome. Review collected by and hosted on G2.com. What do you dislike about Zenarate? I would like the product to be able to link to our internal test accounts to make the story match fully how our reps would actually take a call. With that being said, we love the product and the capibility we have Review collected by and hosted on G2.com. What problems is Zenarate solving and how is that benefiting you? Fast moving compliance related changes can now be captured, created, and then practiced into a story. It makes our jobs easier because the reps get to practice and showcase they know how to do their jobs! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller MW matt w. instructional design manager Enterprise (\> 1000 emp.) 3/11/2022 "works well in most cases needs a little more robustness for random questions if posable" 4.5/5 What do you like best about Zenarate? amazing service from the company help every step of the way, ai is immersive once you get used to the back and forth. works across all customer interacting departments. Review collected by and hosted on G2.com. What do you dislike about Zenarate? can only handle one thought/question at a time. needs multiple voices so it feels less like the same call every time, we solved for this by having volunteers record audio for us. could be built into app? Review collected by and hosted on G2.com. What problems is Zenarate solving and how is that benefiting you? we use the Ai in class for mock call training and to standardize and speed up the Boards process. time savings and agents are more comfortable when they get to the floor Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Karissa W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karissa W.") KW Karissa W. Process Manager Enterprise (\> 1000 emp.) 5/31/2022 "Great tool for building phone skills" 5/5 What do you like best about Zenarate? The tool allows users to practice in a space and work to build skills and confidence to manage calls with customers. The rules within the call ensure comapny strategy is met as well. Review collected by and hosted on G2.com. What do you dislike about Zenarate? Nothing - I am excited to contiue building our story library within the tool and enhancing our new hire curriculum as well as options for coaching/mentoring tenured agents. Review collected by and hosted on G2.com. What problems is Zenarate solving and how is that benefiting you? It settles nerves for less experienced new hires and provides an interactive training tool to build soft skills that go beyond basic process/procedures training. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Enterprise (\> 1000 emp.) 8/2/2022 "Wonderful experience so far" 5/5 What do you like best about Zenarate? Our new hire associates are providing great feedback on Zenarate. Some have mentioned that this is the first time they have ever worked for a company who had this technology, and it has really helped to prepare them to speak to live customers! Our Zenarate partners have been GREAT to work with as well! Review collected by and hosted on G2.com. What do you dislike about Zenarate? Nothing to dislike. This platform helps our associates practice our scripting before talking to actual customers! Review collected by and hosted on G2.com. What problems is Zenarate solving and how is that benefiting you? Helping us to overcome common objections we get from customers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Zenarate? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Zenarate ](https://www.g2.com/products/zenarate/discussions/new) GU Guest User What is Zenarate AI Coach used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-zenarate-ai-coach-used-for) [ View all Discussions ](https://www.g2.com/products/zenarate/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 7 months [ View More Pricing Information ](https://www.g2.com/products/zenarate/pricing) Zenarate Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b8c8e2eea7c7da5e4875b9cb34e0abf3/symtrain.png "Product Avatar Image") Symtrain 4.9/5(25) [ Compare Now ](https://www.g2.com/compare/symtrain-vs-zenarate) ##### ##### Zenarate Features Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training Performance Third-Party Integrations Compliance Onboarding Coaching [ View More Features ](https://www.g2.com/products/zenarate/features) ## Top-Rated Alternatives [ ![Second Nature AI](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Second Nature AI") Second Nature AI 4.7/5(398) ](https://www.g2.com/products/second-nature-ai/reviews) [ ![Mindtickle](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mindtickle") Mindtickle 4.7/5(2,400) ](https://www.g2.com/products/mindtickle/reviews) [ ![Bridge](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bridge") Bridge 4.2/5(392) ](https://www.g2.com/products/bridge/reviews) [ View All Alternatives ](https://www.g2.com/products/zenarate/competitors/alternatives) ##### Categories on G2 [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Sales Training and Onboarding](https://www.g2.com/categories/sales-training-and-onboarding)[AI Sales Roleplay Tools](https://www.g2.com/categories/ai-sales-roleplay-tools) ##### Explore More [Which IRCM solutions handle multi-service and bundled offering management most effectively?](https://www.g2.com/discussions/which-ircm-solutions-handle-multi-service-and-bundled-offering-management-most-effectively)[What cloud edge security tools are best for companies moving workloads from on-premise to multi-cloud that need security controls to follow the data?](https://www.g2.com/discussions/what-cloud-edge-security-tools-are-best-for-companies-moving-workloads-from-on-premise-to-multi-cloud-that-need-security-controls-to-follow-the-data)[Which cloud directory solution is the most flexible for a company running a multi-cloud environment across AWS, Azure and GCP that needs unified access control?](https://www.g2.com/discussions/which-cloud-directory-solution-is-the-most-flexible-for-a-company-running-a-multi-cloud-environment-across-aws-azure-and-gcp-that-needs-unified-access-control) [Which payment analytics solutions provide predictive insights on customer payment churn?](https://www.g2.com/discussions/which-payment-analytics-solutions-provide-predictive-insights-on-customer-payment-churn)[Which local SEO platform offers the highest ROI for small businesses?](https://www.g2.com/discussions/which-local-seo-platform-offers-the-highest-roi-for-small-businesses)[Pros and Cons Details](https://www.g2.com/products/zenarate/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)