1. [Home](https://www.g2.com/) 2. ... 3. [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) 4. [Zenarate Discussions](https://www.g2.com/products/zenarate/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8d4c184ecb55fb6ceff8885be214e2ad/zenarate.png "Product Avatar Image") ![Reward for good Zenarate reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/26772/medal.svg "Reward for good Zenarate reviews") ](/products/zenarate/reviews) [ Zenarate ](/products/zenarate/reviews) (33)4.9/5 Zenarate is the world’s leading platform for frontline performance. Zenarate provides a suite of integrated products—including AI-powered conversation and software simulations, CX insights, conversation analysis, personalized upskilling, and customer-facing AI agents—designed to train, analyze, coach, and evolve your blended workforce. Zenarate supports over 200 of the world’s leading enterprises, including Capital One, Biogen, Verizon, Hyatt, Costco, Aetna, and many others. Zenarate has received numerous prestigious awards, including recognition as a Deloitte Fast 500 company, a Training Industry Top AI Training Company, CCW's Disruptive Technology of the Year, and the FinTech of the Future Award for Artificial Intelligence. Show More * * * ### 96.0 Nps Score Already have Zenarate? ### All Zenarate Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 3 years ago More Options - [ # What is Zenarate AI Coach used for? ](/discussions/what-is-zenarate-ai-coach-used-for) What is Zenarate AI Coach used for? [ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software)[ Sales Training and Onboarding Software ](https://www.g2.com/tags/sales-training-and-onboarding-software)[ Sales Training And Onboarding Software Questions ](https://www.g2.com/topics/sales-training-and-onboarding) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Zenarate+questions+and+get+answers+from+expert+users+in+our+Zenarate+Discussions+section.&title=Zenarate+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzenarate%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Zenarate+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzenarate%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzenarate%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Zenarate+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzenarate%2Fdiscuss%0aAsk+Zenarate+questions+and+get+answers+from+expert+users+in+our+Zenarate+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Zenarate+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzenarate%2Fdiscuss%0aAsk+Zenarate+questions+and+get+answers+from+expert+users+in+our+Zenarate+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/zenarate/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/9620f36e87c4bfd8d580d955e499debd/zenarate.svg "Product Avatar Image") ### Have you used Zenarate before? Answer a few questions to help the Zenarate community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzenarate%2Fdiscuss%3Fsmall_ask%3Dzenarate) No