# Best IT Asset Management Software ## How Many IT Asset Management Software Products Does G2 Track? **Total Products under this Category:** 256 ### Category Stats (Jul 2026) - **Average Rating:** 4.52/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Teqtivity (+2.22%) - Among all products in this category, Teqtivity recorded the largest rating increase compared to last month _Last updated: July 30, 2026_ ## How Does G2 Rank IT Asset Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 21,000+ Authentic Reviews - 256+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for IT Asset Management Software ![G2 Grid® for IT Asset Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/it-asset-management/grids.png?focus%5B%5D=25671&focus%5B%5D=152661&focus%5B%5D=1621548&focus%5B%5D=16222&focus%5B%5D=2397&focus%5B%5D=2864&focus%5B%5D=107230&focus%5B%5D=14979) Highlighted products: NinjaOne, ServiceNow IT Asset Management, Deel IT, Atera, TeamViewer, Freshservice, Flexera One, and Tanium. Underlying data: [Grid® JSON](https://www.g2.com/categories/it-asset-management/grids.json?focus%5B%5D=ninjaone&focus%5B%5D=servicenow-it-asset-management&focus%5B%5D=deel-it&focus%5B%5D=atera&focus%5B%5D=teamviewer&focus%5B%5D=freshservice&focus%5B%5D=flexera-one&focus%5B%5D=tanium) **Sponsored** ### Setyl Gain full visibility and control over your IT assets, software licenses, usage, and spend with Setyl. Setyl is an IT asset and license management (ITAM) platform, which connects to your existing systems with 100+ integrations. The platform gives you full visibility over your IT assets and equipment, software licenses, SaaS subscriptions, users, vendors, and spend in one centralized place — helping you understand the who, what, why, where, when, and stay in control. Use Setyl to: ✓ Gain full visibility over your hardware and software assets in one place. ✓ Automate and scale daily IT operations, including inventory management and user onboarding and offboarding. ✓ Identify and cut wasted IT spend, by up to 30% of your total spend. ✓ Prepare for audits and stay compliant, including with ISO 27001 and SOC 2. Thanks to its intuitive interface, native integrations, and dedicated one-on-one support, Setyl is fast to deploy, easy to use, and designed for collaboration. Out-of-the-box integrations include: Microsoft 365 and Entra, Google Workspace and Cloud Identity, MDM and RMM systems (Intune, Jamf, Iru, NinjaOne, Lansweeper, etc.), IAM, SSO and IdP solutions (Okta, JumpCloud, etc.), HR tools (HiBob, BambooHR, Workday, etc.), business applications (Adobe, Slack, Zoom, etc.), finance solutions, ticketing desks, and more. API access is also available. Key benefits of Setyl in detail: • Gain full visibility over your IT in one place: Create a source of truth for IT by tracking and managing all your assets, licenses, SaaS subscriptions, assigned users, admins, vendors, usage, and spend in one centralized platform. • Automate and scale daily IT operations: Simplify asset management, even as you scale, through full asset lifecycle management, automated workflows, employee onboarding and offboarding processes, actionable insights, and more. • Cut wasted IT spend: Track asset and subscription spend, stay on top of license renewals, identify shadow IT and unused licenses, and recognize spend drivers. • Prepare for your audits and stay compliant: Breeze through your ISO 27001, SOC 2, and other audits, and avoid compliance risks with our dedicated features, including comprehensive information asset register, effective asset tracking, itemized audit logs and change history, vendor management workflows, and more. • Collaborate with stakeholders across your organization: Thanks to Setyl's intuitive interface and permission management, you can give colleagues across the organization access to the platform to easily find relevant data or take over tasks, without losing control. • Get up and running quickly: Out-of-the-box integrations into your existing tech stack combined with Setyl’s intuitive interface ensure a speedy and straightforward implementation, getting you up and running within an hour. • Receive dedicated support: Our knowledgeable team is ready to assist you at every stage of the process, from onboarding guidance to ongoing support. Setyl features overview: • IT asset and license inventory • Full asset lifecycle management • SaaS subscription, software application, and license management • Software renewal tracking • License rightsizing • Employee onboarding and offboarding • ISO 27001 and SOC 2 compliance • Vendor management and due diligence • IT spend management and reporting • 100+ native integrations and API access • Fully guided support [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1391&secure%5Bchosen_at%5D=2026-07-31T15%3A25%3A04Z&secure%5Bdisplayable_resource_id%5D=1391&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1391&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=153263&secure%5Bresource_id%5D=1391&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fit-asset-management%3Fopen_modal_url%3D%252Fproducts%252Fzenadmin%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fit-asset-management%2526source%253Dcategory&secure%5Btoken%5D=15db360022c790a4f22bf4c9c7a72705b3f612a8be6730b617c7026f3ad95750&secure%5Burl%5D=https%3A%2F%2Fsetyl.com%2Fit-asset-management-software%3Futm_source%3Dg2%26utm_medium%3Dppc%26utm_campaign%3Dgeneral&secure%5Burl_type%5D=custom_url) ### [NinjaOne](https://www.g2.com/products/ninjaone/reviews) NinjaOne is the unified IT operations platform that helps IT teams and managed service providers manage, secure, and support every endpoint from a single cloud-native console. Nearly 40,000 customers across 140+ countries use NinjaOne to replace fragmented point tools with one platform built to scale. The platform brings together the core work of modern IT operations: endpoint management, autonomous patch management, vulnerability management, endpoint and SaaS backup, remote access, and IT service desk. Teams monitor and control Windows, macOS, Linux, mobile, and virtual devices in one place, automate routine work with policy-based automation and human-centered AI, and cut the cost and risk that come from running many disconnected tools. NinjaOne serves internal IT teams and MSPs alike, from lean IT departments to mid-market and large enterprise organizations managing distributed, multi-site environments. Common uses include consolidating IT tooling, automating patching for security and compliance, managing distributed and hybrid workforces, improving endpoint visibility, and strengthening backup and ransomware readiness. NinjaOne has maintained a 98 percent customer satisfaction score for more than five years, backed by free unlimited onboarding and 24/7 support in seven languages. Organizations that move to NinjaOne report replacing four or more separate tools with the single platform. NinjaOne is FedRAMP Moderate Authorized and SOC 2 Type II and Type III compliant, and supports audit-ready compliance evidence across frameworks including CMMC, ISO 27001, and HIPAA. The mission behind the platform is simple: unify IT to simplify work, giving IT teams better tools and employees a great technology experience at work. **Average Rating:** 4.7/5.0 **Total Reviews:** 4,904 #### How Do G2 Users Rate NinjaOne? - **Ease of Use:** 9.1/10 (Category avg: 8.9/10) - **Quality of Support:** 9.1/10 (Category avg: 9.0/10) - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.7/10 (Category avg: 8.2/10) #### Who Is the Company Behind NinjaOne? - **Seller:** [NinjaOne](https://www.g2.com/sellers/ninjaone) - **Company Website:** www.ninjaone.com - **Year Founded:** 2013 - **HQ Location:** Austin, Texas - **Twitter:** @NinjaOne 3,607 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=088d8f8972aca17db8b553b592039f99dd09562a773c2979f4e191848ab016f2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F6436301%2F&secure%5Burl_type%5D=linkedin_company_website) 2,376 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** IT Manager, Owner - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 47% Medium, 45% Small #### What Do G2 Reviewers Say About NinjaOne? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of NinjaOne, streamlining asset management and automating essential tasks effortlessly. - Users praise the **powerful automation** capabilities of NinjaOne, enhancing efficiency and simplifying device management. - Users appreciate the **easy navigation and dashboard** of NinjaOne, facilitating quick device management and monitoring. - Users praise NinjaOne for its **automated updates and efficient alerts** , significantly simplifying server management and saving time. - Users value the **excellent customer support** from NinjaOne, noting quick access to knowledgeable staff and practical solutions. ##### Cons - Users feel the **missing features** limit functionality, particularly lacking client and customer portal capabilities. - Users find the **search function lacking** , and the interface can confuse end users with unclear icons. - Users find NinjaOne has **limited features** , especially in mobile app functionality and device management options. - Users find that NinjaOne needs **improvement in search functionality** and a better ticketing dashboard for efficiency tracking. - Users report facing **feature issues** with function settings and a lack of adequate role-based controls in NinjaOne. #### What Are Recent G2 Reviews of NinjaOne? **["Impowered Our MSP to Resolve Issues Quickly and Grow Quickly"](https://www.g2.com/survey_responses/ninjaone-review-10168731)** **Rating:** 4.5/5.0 stars _— Robert M._ [Read full review](https://www.g2.com/survey_responses/ninjaone-review-10168731) **["Revolutionalised Our Workflows"](https://www.g2.com/survey_responses/ninjaone-review-8785777)** **Rating:** 5.0/5.0 stars _— Drew B._ [Read full review](https://www.g2.com/survey_responses/ninjaone-review-8785777) #### What Are G2 Users Discussing About NinjaOne? - [What is NinjaOne (formerly NinjaRMM) used for?](https://www.g2.com/discussions/what-is-ninjaone-formerly-ninjarmm-used-for) - 2 comments - [Does Office 365 Backup your data?](https://www.g2.com/discussions/does-office-365-backup-your-data) - 3 comments - [What does Dropsuite Backup?](https://www.g2.com/discussions/what-does-dropsuite-backup) - 1 comment ### [ServiceNow IT Asset Management](https://www.g2.com/products/servicenow-it-asset-management/reviews) Visibility into all your IT assets should not be as difficult as most find it to be. Spreadsheets and standalone tools are no match for the complexity of today’s IT asset landscape spanning software, hardware, cloud and AI services. ServiceNow ITAM is your solution for the complete asset lifecycle for all IT assets. Asset Managers can be overwhelmed with requests and monotonous activities. Automate tasks from procurement to end-of-life actions with help from ServiceNow AI Agents. Build reliable asset data, like contracts, costs and compliance while using the power of the CMDB. ServiceNow ITAM provides workspaces tailored for asset managers. Gain visibility and control to respond to business questions and for seamless collaboration across functions. **Average Rating:** 4.3/5.0 **Total Reviews:** 486 #### How Do G2 Users Rate ServiceNow IT Asset Management? - **Ease of Use:** 8.2/10 (Category avg: 8.9/10) - **Quality of Support:** 8.6/10 (Category avg: 9.0/10) - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.4/10 (Category avg: 8.2/10) #### Who Is the Company Behind ServiceNow IT Asset Management? - **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow) - **Company Website:** www.servicenow.com - **Year Founded:** 2004 - **HQ Location:** Santa Clara, CA - **Twitter:** @servicenow 55,548 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f146dd2da6255ae21db2f89043b268912043fe250660dfee40ba3c0574bb1ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F29352%2F&secure%5Burl_type%5D=linkedin_company_website) 35,081 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software Engineer - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 53% Large, 19% Medium #### What Do G2 Reviewers Say About ServiceNow IT Asset Management? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **software license optimization** features of ServiceNow IT Asset Management, significantly reducing costs and waste. - Users find ServiceNow IT Asset Management very **easy to use** , effectively managing assets and simplifying complex software processes. - Users value the **seamless integrations** of ServiceNow IT Asset Management, enhancing efficiency and streamlining operations significantly. - Users value the **helpful tracking of IT assets** in ServiceNow IT Asset Management, enhancing efficiency and accuracy. - Users value the **robust features** of ServiceNow IT Asset Management for optimizing licenses and enhancing asset tracking. ##### Cons - Users note a **significant learning curve** with ServiceNow IT Asset Management, making adoption and implementation challenging. - Users find ServiceNow IT Asset Management **too expensive** , especially for small companies with limited budgets and needs. - Users find **complexity in initial setup and licensing** , making implementation and configuration challenging without expert support. - Users find the **difficult setup** and complex integrations frustrating, requiring significant time and effort to manage effectively. - Users express frustration over the **insufficient information** regarding setup and customization options in ServiceNow IT Asset Management. #### What Are Recent G2 Reviews of ServiceNow IT Asset Management? **["End-to-End IT Asset Visibility That Speeds Troubleshooting and Smarter Decisions"](https://www.g2.com/survey_responses/servicenow-it-asset-management-review-13047951)** **Rating:** 4.5/5.0 stars _— Shubhangi G._ [Read full review](https://www.g2.com/survey_responses/servicenow-it-asset-management-review-13047951) **["A Practical Look at ServiceNow IT Asset Management - Strengths and Challenges"](https://www.g2.com/survey_responses/servicenow-it-asset-management-review-12974892)** **Rating:** 4.5/5.0 stars _— Ganesh G._ [Read full review](https://www.g2.com/survey_responses/servicenow-it-asset-management-review-12974892) #### What Are G2 Users Discussing About ServiceNow IT Asset Management? - [What is ServiceNow IT Asset Management used for?](https://www.g2.com/discussions/what-is-servicenow-it-asset-management-used-for) - 1 comment, 1 upvote ### [Deel IT](https://www.g2.com/pt/products/deel-it/reviews) Deel IT é uma plataforma global de gestão de TI que ajuda as organizações a provisionar, proteger, dar suporte e recuperar dispositivos e softwares dos funcionários em equipes distribuídas. Ela permite que as equipes de TI gerenciem todo o ciclo de vida dos dispositivos e acessos para funcionários remotos e internacionais, com ações de integração e desligamento acionadas automaticamente através de sistemas de RH conectados. Os dispositivos chegam prontos para uso com segurança, aplicativos e controles de acesso predefinidos, e são recuperados e protegidos quando os funcionários saem. Deel IT suporta operações em mais de 130 países e substitui a coordenação manual entre fornecedores, regiões e ferramentas por fluxos de trabalho centralizados e visibilidade compartilhada entre TI e RH. Capacidades e valores principais incluem: - Gestão do ciclo de vida dos dispositivos: Pedido, envio, rastreamento, reparos, recuperação, armazenamento e reutilização centralizados de laptops e acessórios com visibilidade de inventário em tempo real, apoiados por uma taxa de entrega pontual de 99,1%. - Recuperação global de dispositivos: Coleta, limpeza, armazenamento e redistribuição coordenados de dispositivos em todo o mundo, com uma taxa de recuperação global de dispositivos de 96%. - Gestão de dispositivos móveis (MDM): Inscrição automatizada, aplicação de políticas, bloqueio remoto e limpeza de dispositivos para manter a conformidade e a consistência em todos os dispositivos da empresa. - Segurança e proteção de endpoints: Monitoramento de endpoints embutido, criptografia e prevenção de ameaças ajudam a proteger os dados da empresa em ambientes distribuídos. - Gestão de acesso e identidade: Login único, autenticação multifator e provisionamento e revogação de acesso automatizados garantem que os funcionários tenham acesso apropriado durante todo o seu ciclo de vida. - Provisionamento de software e aplicativos: Aplicativos e licenças são atribuídos, atualizados e removidos automaticamente com base no status do funcionário. - Suporte global de TI: Suporte 24/7 voltado para o funcionário fornece assistência em solução de problemas e dispositivos em todas as regiões e fusos horários. - Automação conectada ao RH: Fluxos de trabalho de integração e desligamento sincronizam com sistemas de RH para reduzir transferências e trabalho manual. Deel IT é usado por gerentes de TI, administradores de sistemas e equipes de Operações de Pessoas que precisam de controle centralizado, segurança e visibilidade à medida que sua força de trabalho se expande globalmente. **Average Rating:** 4.8/5.0 **Total Reviews:** 286 #### How Do G2 Users Rate Deel IT? - **Facilidade de Uso:** 9.4/10 (Category avg: 8.9/10) - **Qualidade do Suporte:** 9.2/10 (Category avg: 9.0/10) - **the product tem sido um bom parceiro comercial?:** 9.6/10 (Category avg: 9.1/10) - **Gestão de Políticas de Ativos:** 9.6/10 (Category avg: 8.2/10) #### Who Is the Company Behind Deel IT? - **Vendedor:** [Deel](https://www.g2.com/pt/sellers/deel) - **Website da Empresa:** www.deel.com - **Ano de Fundação:** 2019 - **Localização da Sede:** San Francisco, California - **Twitter:** @deel 30,540 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4d5504a479e9be6f2e8820ea212a1789f85d484beb45025ce212dd3c4adce504&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdeel%2F&secure%5Burl_type%5D=linkedin_company_website) 9,619 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Intérprete - **Top Industries:** Software de Computador, Tecnologia da Informação e Serviços - **Company Size:** 45% Medium, 45% Small #### What Do G2 Reviewers Say About Deel IT? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários apreciam a **facilidade de uso** do Deel IT, achando que simplifica o acompanhamento de horas e faturamento. - Os usuários apreciam a **interface amigável** do Deel IT, achando fácil de navegar e gerenciar fundos sem esforço. - Os usuários acham o Deel IT **intuitivo e fácil de navegar** , tornando o gerenciamento e o acompanhamento uma tarefa fácil. - Os usuários elogiam o Deel IT por seu **atendimento ao cliente atencioso e responsivo** , garantindo soluções rápidas e eficazes durante toda a sua experiência. - Os usuários elogiam a **interface limpa e responsiva** do Deel IT, melhorando sua experiência geral e produtividade. ##### Cons - Os usuários acham o Deel IT **muito caro** devido às altas taxas de saque e conversão que impactam sua experiência. - Os usuários acham que a **aba de insights carece de precisão** , levando a confusão na categorização de despesas e pagamentos. - Os usuários acham a **informação insuficiente** na aba de insights e orientação sobre tributação frustrante e inútil. - Os usuários acham os **recursos ausentes** frustrantes, observando a falta de opções e a funcionalidade confusa para suas necessidades específicas. - Os usuários experimentam **desempenho lento** com o Deel IT, observando longos tempos de carregamento e atrasos ocasionais nas respostas. #### What Are Recent G2 Reviews of Deel IT? **["Facilita Pagamentos Internacionais com Eficiência"](https://www.g2.com/pt/survey_responses/deel-it-review-13120639)** **Rating:** 5.0/5.0 stars _— Samuel G._ [Read full review](https://www.g2.com/pt/survey_responses/deel-it-review-13120639) **["Deel IT simplifica o gerenciamento global de dispositivos e a integração em uma única plataforma"](https://www.g2.com/pt/survey_responses/deel-it-review-13181472)** **Rating:** 5.0/5.0 stars _— Usuário Verificado em Vestuário e Moda_ [Read full review](https://www.g2.com/pt/survey_responses/deel-it-review-13181472) ### [Atera](https://www.g2.com/products/atera/reviews) The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting and automation- thus empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Introducing Robin by Atera: It isn’t another IT solution, it’s a transformation in how organization scale IT. This evolution paves the way for Autonomous IT, shifting the modus operandi from reactive or routine automation to proactive and preemptive action. (1) Cut 40% of your IT workload: Eliminate 100% of tasks that drain your team’s time. Robin doesn’t just assist, it acts and resolves. (2) Always-on. No downtime: Deliver 24/7/365 IT support, no vacations, no sick leave. (3) A personal IT tech for every employee: Intelligent, context-aware AI agent that understands your environment, adapts to each user, responds instantly, and resolves autonomously. Plus, early-adopters have said it’s also quite polite. Atera is pioneering the shift from automation to AI-powered autonomy in IT. With our AI agents, IT teams can offload repetitive tasks, resolve issues faster, ensure better service, and focus on strategy rather than fix/break or firefighting. We maintain the highest security and compliance standards and follow responsible AI frameworks, ensuring our AI can be a trusted extension of your IT team. Trusted by over 13K customers in 120+ countries, Atera offers a scalable solution enabling organizations to drive sustainable growth and maximize organizational efficiency. Discover how Atera can help you achieve unparalleled IT efficiency. Try Atera free for 30 days at: www.atera.com **Average Rating:** 4.6/5.0 **Total Reviews:** 1,219 #### How Do G2 Users Rate Atera? - **Ease of Use:** 9.3/10 (Category avg: 8.9/10) - **Quality of Support:** 9.0/10 (Category avg: 9.0/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.1/10 (Category avg: 8.2/10) #### Who Is the Company Behind Atera? - **Seller:** [Atera](https://www.g2.com/sellers/atera) - **Company Website:** www.atera.com - **Year Founded:** 2011 - **HQ Location:** Tel Aviv - **Twitter:** @AteraCloud 1,675 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d38cf3be9c748c5d823f0616da1e9a35094eec1b19735765c7c4c229a7d79702&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F98739%2F&secure%5Burl_type%5D=linkedin_company_website) 415 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, IT Manager - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 55% Small, 30% Medium #### What Do G2 Reviewers Say About Atera? _AI-generated summary from verified user reviews_ ##### Pros - Users find Atera to be incredibly **easy to use** , streamlining workstation and server management in one place. - Users value the **powerful automation tools** of Atera, enabling efficient workstation and server management through scripts and remote access. - Users appreciate the **all-in-one dashboard** of Atera, which streamlines their workflow and enhances productivity drastically. - Users value the **efficiency** of Atera, noting its automation and ease of use streamline their device management. - Users appreciate Atera's **proactive monitoring** , enhancing efficiency with a seamless all-in-one dashboard for better workflow. ##### Cons - Users note **missing features** like checklists and insufficient alert context, complicating their overall Atera experience. - Users find the **limited features** of Atera restrictive, especially in the mobile app and billing options. - Users report that **improvement is needed** in Atera's interface changes and remote access reliability, impacting workflows. - Users note that **report loading times and limited customization** can hinder efficiency and usability within Atera. - Users highlight **feature issues** with Atera, including inconvenient billing increments and disruptive interface changes. #### What Are Recent G2 Reviews of Atera? **["A practical way to coordinate technicians, users, and infrastructure work"](https://www.g2.com/survey_responses/atera-review-13121276)** **Rating:** 4.5/5.0 stars _— Alamgir H._ [Read full review](https://www.g2.com/survey_responses/atera-review-13121276) **["Atera boosts productivity with automations, WhatsApp, and reports"](https://www.g2.com/survey_responses/atera-review-13106823)** **Rating:** 5.0/5.0 stars _— Fabian M._ [Read full review](https://www.g2.com/survey_responses/atera-review-13106823) #### What Are G2 Users Discussing About Atera? - [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) - 1 comment - [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) - 1 comment - [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) - 2 comments - [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) - 1 comment - [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) - 1 comment ### [TeamViewer](https://www.g2.com/products/teamviewer/reviews) TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,982 #### How Do G2 Users Rate TeamViewer? - **Ease of Use:** 9.1/10 (Category avg: 8.9/10) - **Quality of Support:** 8.6/10 (Category avg: 9.0/10) - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.4/10 (Category avg: 8.2/10) #### Who Is the Company Behind TeamViewer? - **Seller:** [TeamViewer](https://www.g2.com/sellers/teamviewer) - **Company Website:** www.teamviewer.com - **Year Founded:** 2005 - **HQ Location:** Goppingen - **Twitter:** @TeamViewer 48,070 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=19ecae1c1749b1b5b63060d84138c5e550a373f67a37dee81701b6d78c4fc845&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3479536%2F&secure%5Burl_type%5D=linkedin_company_website) 2,769 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software Engineer, IT Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 41% Small, 34% Medium #### What Do G2 Reviewers Say About TeamViewer? _AI-generated summary from verified user reviews_ ##### Pros - Users enjoy the **ease of use** of TeamViewer, appreciating its flexible interface and accessible features for collaboration. - Users appreciate the **ease of use** and reliable connections TeamViewer offers, making remote access seamless and effective. - Users value the **ease of use** of TeamViewer for reliable remote access and seamless technical support. - Users appreciate the **easy access** of TeamViewer, enabling seamless control and support across all devices. - Users find TeamViewer's **remote access capabilities** invaluable for virtual meetings and seamless collaboration without platform limitations. ##### Cons - Users often face **connection issues** with TeamViewer, leading to frustrations in maintaining stable connections during use. - Users experience **connectivity issues** with TeamViewer, leading to difficulties during connections and affecting performance. - Users find TeamViewer's pricing to be **quite steep** , especially when considered against its competitors' offerings. - Users often experience **slow performance** during screenshare, particularly with weak internet connections affecting usability. - Users find **remote access issues** with TeamViewer frustrating, often struggling with connectivity and confusing control panels. #### What Are Recent G2 Reviews of TeamViewer? **["Easy to use and secure"](https://www.g2.com/survey_responses/teamviewer-review-13190146)** **Rating:** 4.5/5.0 stars _— Magnesh P._ [Read full review](https://www.g2.com/survey_responses/teamviewer-review-13190146) **["Remote Support Made Simple"](https://www.g2.com/survey_responses/teamviewer-review-13069675)** **Rating:** 5.0/5.0 stars _— Rishabh A._ [Read full review](https://www.g2.com/survey_responses/teamviewer-review-13069675) #### What Are G2 Users Discussing About TeamViewer? - [What are the unique benefits of using TeamViewer Remote for remote access and support?](https://www.g2.com/discussions/what-are-the-unique-benefits-of-using-teamviewer-remote-for-remote-access-and-support) - 2 comments, 1 upvote - [How is TeamViewer Remote being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-teamviewer-remote-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment - [What is TeamViewer used for?](https://www.g2.com/discussions/what-is-teamviewer-used-for) - 2 comments - [Do hackers use TeamViewer?](https://www.g2.com/discussions/teamviewer-do-hackers-use-teamviewer) - 2 comments - [What is TeamViewer tensor?](https://www.g2.com/discussions/teamviewer-engage-what-is-teamviewer-tensor) ### [Flexera One](https://www.g2.com/products/flexera-one/reviews) Flexera One is a SaaS-based IT management solution designed with and for organizations like yours with highly complex hybrid environments. With Flexera One, you can visualize your entire estate and make data-driven decisions from on-premise to SaaS to the cloud. IT Visibility Flexera One’s IT Visibility solution delivers the most comprehensive and clear view of your IT estate. Discovery and normalization—gain consistent, reliable data and take control of assets to draw valuable insights across software, hardware, SaaS and cloud. Data enrichment—enhance your IT inventory data with market intelligence that improves your decision-making abilities, via Technopedia—the largest and most trusted IT asset information source in the world. Unified data visualization—simplify the view of your environment with clear understanding and analytic that provide context for business initiatives spanning your entire IT estate. IT Asset Management Flexera One’s IT asset management (ITAM) starts with knowing what you have in your IT ecosystem—across hardware, software, SaaS, cloud, containers, clusters and virtual technologies. Optimized for today’s digital business, find the evidence required to determine license consumption, such as IBM sub-capacity requirements. Software asset management— Flexera One is the only SAM solution to solve the exponentiality of licensing with depth, breadth, algorithms and automation required to truly create a trusted and accurate license position. Hardware asset management— manage the hardware you own or lease, no matter where it is. Make critical hardware lifecycle decisions to support user productivity, business continuity and make the most of your hardware investments. SaaS management— get a current and complete picture of SaaS usage to support your business stakeholders while optimizing SaaS spend with all your vendors. Take action by discovering shadow SaaS, removing redundant applications and optimizing subscriptions based on actual usage automatically. Software request and reharvest— proactively reduce the sprawl and provide end users with a catalog of approved software, SaaS and cloud instances–helping you get them within guard rails while enabling the business to be agile and innovative. Reclaim unused technology to avoid future costs. Integrate with ITSM providers so you can meet users where they are and provide a seamless end-user experience. Cloud Cost Optimization Flexera One offers a unique approach to cloud cost optimization that enables cloud governance teams to work collaboratively with business units and cloud resource owners to optimize spend. With Flexera One, you get a comprehensive set of cloud cost optimization capabilities designed to easily reduce costs across your entire cloud environment. Cloud Cost Management— Get visibility into cloud usage and costs for all your cloud accounts. You can evaluate and report on your most cost-effective regions and instance sizes, and dive deep into public and private cloud costs by application, category, business unit, cost center, department or team. You also can allocate costs for chargeback and showback with complete backup and justification. Cloud Governance— Flexera One offers a powerful policies engine that enables your cloud governance teams to manage and control hybrid cloud use with out-of-the-box and custom policies to automate governance of costs, operations, security and compliance. Cloud Migration and Modernization Successful IT modernization requires proper analysis, prioritization and planning. Flexera One’s Cloud Migration and Modernization provides the actionable intelligence you need to optimize your cloud modernization and migration—no matter where you are on your cloud journey. Cloud Migration Planning— Flexera one gives you the actionable intelligence needed to optimize your on-premises to cloud migration journey from start to finish with full context visibility into business services. Cloud Cost Assessment — Flexera One provides comprehensive workload assessments to show you which cloud type, provider, custom instance choice, buying type and resource provisioning are best for your workload, budget and performance requirements—all to optimize your cloud cost savings. Workload Placement — Cloud migration and modernization provides comprehensive workload assessments for full visibility into your current workloads, so you can prioritize and identify which providers are best for your performance requirements to ensure successful migration of workloads to the cloud. **Average Rating:** 4.3/5.0 **Total Reviews:** 135 #### How Do G2 Users Rate Flexera One? - **Ease of Use:** 8.4/10 (Category avg: 8.9/10) - **Quality of Support:** 8.2/10 (Category avg: 9.0/10) - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.4/10 (Category avg: 8.2/10) #### Who Is the Company Behind Flexera One? - **Seller:** [Flexera](https://www.g2.com/sellers/flexera) - **Year Founded:** 2008 - **HQ Location:** Itasca, IL - **Twitter:** @flexera 4,737 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=061b4bebab3b28d42c84dd8c9c96f7703eae865b254ca28367a87bf1b7fe4516&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F574962%2F&secure%5Burl_type%5D=linkedin_company_website) 2,072 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Analyst, Consultant - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 71% Large, 21% Medium #### What Do G2 Reviewers Say About Flexera One? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Flexera One, thanks to its intuitive interface and streamlined functionality. - Users value the **unified dashboard** of Flexera One, which simplifies management of on-premises and cloud environments. - Users value the **easy integration** with multiple systems, enhancing data visibility and workflow across IT environments. - Users appreciate the **high product quality** of Flexera One, noting its user-friendly design and seamless integrations. - Users value the **unified visibility** of Flexera One, simplifying IT management across software, hardware, and cloud assets. ##### Cons - Users face a **steep learning curve** with Flexera One due to its complex setup and initial implementation challenges. - Users find the **difficult learning curve** of Flexera One challenging, especially with advanced features and initial onboarding. - Users find the **learning curve steep** , with an overwhelming UI and complex onboarding that requires improvements. - Users face a **complex setup** process, requiring significant resources and technical expertise for effective implementation. - Users often face a **difficult setup** due to complex implementation and integration with existing systems. #### What Are Recent G2 Reviews of Flexera One? **["Flexera One Review: Helpful for IT Spend and Compliance"](https://www.g2.com/survey_responses/flexera-one-review-13148953)** **Rating:** 4.5/5.0 stars _— PALEPU M._ [Read full review](https://www.g2.com/survey_responses/flexera-one-review-13148953) **["Centralized IT Asset Management with Strong Integrations and Compliance Reporting"](https://www.g2.com/survey_responses/flexera-one-review-13168371)** **Rating:** 4.5/5.0 stars _— Harish A._ [Read full review](https://www.g2.com/survey_responses/flexera-one-review-13168371) ### [Tanium](https://www.g2.com/pt/products/tanium/reviews) A Plataforma Autônoma de TI da Tanium unifica a gestão de endpoints e a segurança em uma única plataforma unificada. Impulsionada por inteligência em tempo real e IA generativa, agente e preditiva, a Tanium garante que cada insight e automação seja baseado em dados precisos e confiáveis, para que as equipes de operações de TI e segurança possam agir mais rapidamente, manter a resiliência e alcançar melhores resultados de negócios com confiança. Construída sobre a Arquitetura de Cadeia Linear patenteada da Tanium, as equipes podem implantar automação confiável progressivamente, e então executar ações com segurança em velocidade e escala - sem varreduras ou fluxos de trabalho manuais. A visibilidade contínua em ambientes de TI, móveis, OT e nuvem ajuda as organizações a acelerar a agilidade nas decisões, economizar custos através de automação integrada e fortalecer a resiliência com segurança de ciclo fechado. **Average Rating:** 4.5/5.0 **Total Reviews:** 70 #### How Do G2 Users Rate Tanium? - **Facilidade de Uso:** 8.5/10 (Category avg: 8.9/10) - **Qualidade do Suporte:** 8.8/10 (Category avg: 9.0/10) - **the product tem sido um bom parceiro comercial?:** 8.2/10 (Category avg: 9.1/10) - **Gestão de Políticas de Ativos:** 9.2/10 (Category avg: 8.2/10) #### Who Is the Company Behind Tanium? - **Vendedor:** [Tanium](https://www.g2.com/pt/sellers/tanium) - **Website da Empresa:** www.tanium.com - **Ano de Fundação:** 2007 - **Localização da Sede:** Emeryville, CA - **Twitter:** @Tanium 7,243 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a18ab3ddc9fe8d4fff36bb86d82fe171405b7c3401d61d59fbc3fe5437fc90e6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2109024%2F&secure%5Burl_type%5D=linkedin_company_website) 2,333 funcionários no LinkedIn® #### Who Uses This Product? - **Top Industries:** Tecnologia da Informação e Serviços, Hospital e Cuidados de Saúde - **Company Size:** 50% Large, 31% Medium #### What Do G2 Reviewers Say About Tanium? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários encontram **facilidade de uso** no Tanium, especialmente para agendar patches e gerenciar grandes infraestruturas de forma eficiente. - Os usuários apreciam a **velocidade e clareza** do Tanium, permitindo insights em tempo real e resolução eficiente de problemas em todos os endpoints. - Os usuários valorizam a **visibilidade confiável em tempo real** do Tanium, melhorando a excelência operacional e facilitando a tomada de decisões rápidas. - Os usuários valorizam o Tanium por suas **capacidades excepcionais de segurança** , proporcionando visibilidade em tempo real e soluções eficazes de gerenciamento de endpoints. - Os usuários valorizam a **visibilidade em tempo real** que o Tanium fornece, aprimorando sua capacidade de gerenciar endpoints de forma eficaz e proativa. ##### Cons - Os usuários acham a **curva de aprendizado do Tanium íngreme** , muitas vezes sobrecarregados por sua complexidade e pela falta de recursos claros de integração. - Os usuários acham a **complexidade** do Tanium desafiadora, especialmente para aqueles que são novos em cibersegurança e gerenciamento no local. - Os usuários estão frustrados com os **recursos limitados** , especialmente em relação à compatibilidade com Linux e aos processos de solução de problemas. - Os usuários sentem que a **informação insuficiente** e os recursos de integração dificultam a navegação eficaz e aumentam o tempo de resolução de problemas. - Os usuários acham que a **curva de aprendizado e os recursos de integração do Tanium precisam de melhorias** , impactando a experiência inicial e a eficiência do fluxo de trabalho. #### What Are Recent G2 Reviews of Tanium? **["Visibilidade em Tempo Real e Remediação Global Rápida com Tanium"](https://www.g2.com/pt/survey_responses/tanium-review-12961686)** **Rating:** 4.5/5.0 stars _— Aswindev P._ [Read full review](https://www.g2.com/pt/survey_responses/tanium-review-12961686) **["Visibilidade de Endpoint em Tempo Real e Automação Poderosa em Uma Plataforma"](https://www.g2.com/pt/survey_responses/tanium-review-13128393)** **Rating:** 4.0/5.0 stars _— syed i._ [Read full review](https://www.g2.com/pt/survey_responses/tanium-review-13128393) ### [Freshservice](https://www.g2.com/products/freshservice/reviews) Freshservice by Freshworks is an AI-powered ServiceOps platform built for modern enterprises that need to move fast without sacrificing control. By unifying ITSM, ITOM, IT asset management, and enterprise service management on a single platform with a shared data layer, Freshservice eliminates the tool sprawl and visibility gaps that slow teams down - creating one source of truth across services, assets, and infrastructure. IT teams get full visibility into their environment: automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends seamlessly to HR, finance, and facilities - giving every business team the same consistent, efficient service experience without the complexity of separate tools. Freshservice comes with a natively embedded AI layer called Freddy AI, that helps agents resolve issues faster, automates employee service requests, and gives leaders the insights they need to make better decisions. The result isn't just faster service; it's a fundamentally more proactive operation that surfaces and resolves issues before they impact employees. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,297 #### How Do G2 Users Rate Freshservice? - **Ease of Use:** 9.2/10 (Category avg: 8.9/10) - **Quality of Support:** 9.0/10 (Category avg: 9.0/10) - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) #### Who Is the Company Behind Freshservice? - **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks) - **Company Website:** www.freshworks.com - **Year Founded:** 2010 - **HQ Location:** San Mateo, CA - **Twitter:** @FreshworksInc 19,020 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f531480627d021846a1bab97814f28776888079b40b7e07b52045e7d1e35c99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffreshworks-inc%2F&secure%5Burl_type%5D=linkedin_company_website) 7,505 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** IT Manager, IT Director - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 61% Medium, 21% Large #### What Do G2 Reviewers Say About Freshservice? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight the **ease of use** of Freshservice, appreciating its intuitive design and efficient ticket management. - Users appreciate the **intuitive interface and extensive features** of Freshservice, simplifying both complex tasks and daily activities. - Users value the **automation features** of Freshservice, significantly enhancing efficiency and streamlining ticket management processes. - Users praise the **variety of ticket organization options** in Freshservice, enhancing efficiency and user experience. - Users value the **intuitive ticket management** in Freshservice, enhancing usability and streamlining internal approval processes. ##### Cons - Users find the **missing features** in Freshservice frustrating, particularly the lack of intuitive reporting and search functionalities. - Users find the **limited features** of Freshservice restrictive, impacting the effectiveness of reporting and project management. - Users find the **learning curve steep** , with complicated configurations and unintuitive reporting features causing frustration. - Users find **limited customization** options in Freshservice, which can restrict tailoring the system to specific business needs. - Users find **ticketing issues** frustrating, especially with confusing reporting and difficulty in extracting data for management. #### What Are Recent G2 Reviews of Freshservice? **["User-Friendly No-Code Automation with Helpful API Integrations and Reporting"](https://www.g2.com/survey_responses/freshservice-review-13141245)** **Rating:** 5.0/5.0 stars _— Shubham C._ [Read full review](https://www.g2.com/survey_responses/freshservice-review-13141245) **["Clean, Customizable, and Fast—Freshservice Keeps Us Organized"](https://www.g2.com/survey_responses/freshservice-review-13160237)** **Rating:** 4.5/5.0 stars _— Enrique L._ [Read full review](https://www.g2.com/survey_responses/freshservice-review-13160237) #### What Are G2 Users Discussing About Freshservice? - [What is Freshservice used for?](https://www.g2.com/discussions/what-is-freshservice-used-for) - 3 comments, 1 upvote ### [IT Glue](https://www.g2.com/products/it-glue/reviews) IT Glue is the first documentation platform specifically built for the needs of IT professionals. With IT Glue, your team will have IT asset, vendor and software information, along with passwords, contacts and SOPs, all in a single pane of glass. Documentation can be linked to the others, making for a seamless experience, where your team has everything, they need at their fingertips, without having to toggle between applications. IT Glue is trusted by IT teams in over 16,000 organizations across 70+ countries. IT Glue makes documentation easy by consolidating and integrating with the monitoring, ticketing and Microsoft tools techs use every day. Hundreds of out-of-the-box documentation templates ensure you get started with ease, your team creates documentation in a consistent format, and our deep search makes everything easy to find. IT Glue is SOC 2, Type II certified, and comes with a wealth of security features, including host-proof password hosting, granular security permissions at both the group and individual levels, version control, an immutable audit trail and more. With IT Glue, users can: • Organize and manage IT assets • Formalize IT processes and practices • Create editable SOPs and Knowledge Base articles • Define relationships between assets, licensing, vendors, passwords and more • Create checklists for high-level, repeatable processes and procedures • Upload or attach various file types, such as audio and video files, images, and external links • Securely share credentials • Automate the filling of password forms or logins **Average Rating:** 4.6/5.0 **Total Reviews:** 712 #### How Do G2 Users Rate IT Glue? - **Ease of Use:** 9.1/10 (Category avg: 8.9/10) - **Quality of Support:** 8.8/10 (Category avg: 9.0/10) - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.2/10 (Category avg: 8.2/10) #### Who Is the Company Behind IT Glue? - **Seller:** [Kaseya](https://www.g2.com/sellers/kaseya) - **Company Website:** www.kaseya.com - **Year Founded:** 2000 - **HQ Location:** Miami, FL - **Twitter:** @KaseyaCorp 17,411 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6c9a31f82a811b1e3cc7be6babe8882bb8f6b2927e142d98dd6f5662a0d0e4d2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkaseya%2F&secure%5Burl_type%5D=linkedin_company_website) 5,471 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, President - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 70% Small, 26% Medium #### What Do G2 Reviewers Say About IT Glue? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of IT Glue, enjoying quick access to centralized IT documentation for efficient management. - Users find IT Glue's **flexibility in document management** invaluable for streamlining client documentation and support processes. - Users value the **effective integrations** of IT Glue, enhancing workflow and simplifying the organization of business tasks. - Users value the **effective organization** of IT Glue, making asset tracking and documentation effortless across teams. - Users love the **easy integrations** with other platforms, enhancing functionality and simplifying information access in IT Glue. ##### Cons - Users often experience **slow performance** in IT Glue, affecting productivity and causing frustration during important tasks. - Users find it frustrating that IT Glue lacks **missing features** like customizable sections and improved mobile access for documents. - Users find the **search functionality lacking** , struggling with speed and accuracy when locating documents effectively. - Users find the **learning curve challenging** , often feeling overwhelmed by complexity and needing practice to use effectively. - Users highlight **search limitations** in IT Glue, mentioning inconsistent results and slow performance, especially on mobile. #### What Are Recent G2 Reviews of IT Glue? **["Powerful without being too rigid."](https://www.g2.com/survey_responses/it-glue-review-8372185)** **Rating:** 5.0/5.0 stars _— Ivy S._ [Read full review](https://www.g2.com/survey_responses/it-glue-review-8372185) **["IT Glue Keeps Team Knowledge Organized and Easy to Find"](https://www.g2.com/survey_responses/it-glue-review-12875692)** **Rating:** 4.5/5.0 stars _— Darren ._ [Read full review](https://www.g2.com/survey_responses/it-glue-review-12875692) #### What Are G2 Users Discussing About IT Glue? - [What is IT Glue used for?](https://www.g2.com/discussions/it-glue-what-is-it-glue-used-for) - 2 comments - [What's new with IT Glue?](https://www.g2.com/discussions/what-s-new-with-it-glue) - [What is Glue in information technology?](https://www.g2.com/discussions/what-is-glue-in-information-technology) - 1 comment - [What is it glue used for?](https://www.g2.com/discussions/what-is-it-glue-used-for) - 1 comment - [What is ITGlue?](https://www.g2.com/discussions/what-is-itglue) - 1 comment ### [HCL BigFix](https://www.g2.com/pt/products/hcl-technologies-hcl-bigfix/reviews) HCL BigFix é uma plataforma de Gerenciamento Unificado de Endpoints (UEM) e automação de nível empresarial. Criada para oferecer Operações Resilientes e Seguras, a HCL BigFix permite que equipes de TI e segurança gerenciem, protejam e remediem endpoints e infraestrutura em ambientes locais, híbridos e multi-nuvem em escala empresarial. HCL BigFix é uma plataforma de Gerenciamento Unificado de Endpoints (UEM) e automação de nível empresarial. Criada para oferecer Operações Resilientes e Seguras na era das ameaças impulsionadas por IA, a HCL BigFix permite que equipes de TI e segurança gerenciem, protejam e remediem endpoints e infraestrutura em ambientes locais, híbridos e multi-nuvem em escala empresarial. À medida que modelos de IA de ponta, como o Mythos, aceleram a descoberta de vulnerabilidades e comprimem os prazos de exploração, o BigFix ajuda as organizações a reduzir a exposição por meio de remediação quase em tempo real, conformidade contínua e automação inteligente. As empresas escolhem o HCL BigFix por: Uma plataforma unificada de agente único para gerenciamento de endpoints e infraestrutura Visibilidade e controle centralizados em mais de 155 milhões de endpoints e mais de 120 variantes de sistemas operacionais Correção automatizada, conformidade contínua e remediação de vulnerabilidades em tempo real com mais de 98% de sucesso na primeira tentativa de correção Automação impulsionada por IA e fluxos de trabalho agênticos alimentados por AEX para permitir auto-cura proativa e melhorar a Experiência Digital do Empregado (DEX) **Average Rating:** 4.5/5.0 **Total Reviews:** 85 #### How Do G2 Users Rate HCL BigFix? - **Facilidade de Uso:** 8.4/10 (Category avg: 8.9/10) - **Qualidade do Suporte:** 9.2/10 (Category avg: 9.0/10) - **the product tem sido um bom parceiro comercial?:** 9.0/10 (Category avg: 9.1/10) #### Who Is the Company Behind HCL BigFix? - **Vendedor:** [HCL Technologies](https://www.g2.com/pt/sellers/hcl-technologies) - **Website da Empresa:** hcl-software.com - **Ano de Fundação:** 1999 - **Localização da Sede:** Noida, Uttar Pradesh - **Twitter:** @hcltech 425,043 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=956a02ad8dbfeae42d5674b0244526801e33ae7988583df05d94f7af84d4ede2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1756%2F&secure%5Burl_type%5D=linkedin_company_website) 246,058 funcionários no LinkedIn® #### Who Uses This Product? - **Top Industries:** Tecnologia da Informação e Serviços, Segurança de Redes e Computadores - **Company Size:** 38% Medium, 36% Large #### What Do G2 Reviewers Say About HCL BigFix? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários valorizam as **capacidades de automação** do HCL BigFix, aumentando a eficiência na gestão de endpoints e na aplicação de segurança. - Os usuários apreciam o **gerenciamento centralizado de endpoints** do HCL BigFix, melhorando a visibilidade e a segurança em vários dispositivos. - Os usuários valorizam a **facilidade de uso** do HCL BigFix por sua gestão centralizada e operações de endpoint simplificadas. - Os usuários valorizam a **visibilidade em tempo real e a gestão centralizada** do HCL BigFix, melhorando a segurança e reduzindo o esforço operacional. - Os usuários valorizam a **eficiência de correção automatizada** do HCL BigFix, melhorando a segurança e minimizando significativamente o esforço operacional. ##### Cons - Os usuários acham a **interface complexa** do HCL BigFix desafiadora, levando a uma curva de aprendizado acentuada e a uma solução de problemas demorada. - Os usuários acham a **interface complexa** do HCL BigFix desafiadora, levando a uma curva de aprendizado acentuada para os novatos. - Os usuários acham que o **design ruim da interface** do HCL BigFix torna-o complexo e menos intuitivo para os novatos. - Os usuários acham que as **capacidades de relatórios deficientes** do HCL BigFix tornam difícil extrair insights úteis facilmente. - Os usuários acham a **interface complexa e menos intuitiva** , resultando em uma curva de aprendizado mais acentuada para novos usuários. #### What Are Recent G2 Reviews of HCL BigFix? **["Melhor para correção de servidor"](https://www.g2.com/pt/survey_responses/hcl-bigfix-review-12705779)** **Rating:** 5.0/5.0 stars _— Deepak S._ [Read full review](https://www.g2.com/pt/survey_responses/hcl-bigfix-review-12705779) **["Visibilidade em Tempo Real e Gestão Centralizada de Endpoints que Escala"](https://www.g2.com/pt/survey_responses/hcl-bigfix-review-12330404)** **Rating:** 5.0/5.0 stars _— Sourabh M._ [Read full review](https://www.g2.com/pt/survey_responses/hcl-bigfix-review-12330404) #### What Are G2 Users Discussing About HCL BigFix? - [What is the basic function provided by BigFix inventory?](https://www.g2.com/pt/discussions/what-is-the-basic-function-provided-by-bigfix-inventory) - [What feature sets does the BigFix Lifecycle module provide?](https://www.g2.com/pt/discussions/what-feature-sets-does-the-bigfix-lifecycle-module-provide) - [O que é o BigFix HCL?](https://www.g2.com/pt/discussions/what-is-bigfix-hcl) - 3 comments - [What does BigFix software do?](https://www.g2.com/pt/discussions/what-does-bigfix-software-do) ### [Lansweeper](https://www.g2.com/pt/products/lansweeper/reviews) Lansweeper é o líder em Inteligência de Ativos Cibernéticos, fornecendo uma única fonte de verdade para visibilidade completa em ambientes de TI, OT e nuvem. Ao fornecer uma visão completa, precisa, consolidada e unificada de todo o estado dos seus ativos tecnológicos em uma plataforma centralizada, Lansweeper garante que nenhum ativo seja negligenciado. Ele oferece insights acionáveis, identifica riscos e oportunidades, e automatiza tarefas demoradas, aumentando a produtividade e economizando tempo valioso. Ao conectar equipes e ferramentas de forma integrada, Lansweeper melhora a colaboração e impulsiona a eficiência operacional de forma econômica. Seja otimizando fluxos de trabalho, garantindo conformidade ou melhorando a alocação de recursos, Lansweeper transforma a TI em um facilitador estratégico de sucesso, capacitando as organizações a tomarem decisões mais inteligentes, baseadas em dados, e alcançarem resultados de negócios mensuráveis. Desde 2004, Lansweeper tem capacitado organizações a se manterem competitivas com dados precisos e acionáveis que fortalecem a segurança, impulsionam decisões estratégicas e aumentam a eficiência operacional. Confiado por mais de 30.000 clientes, incluindo CMA CGM, Rentokil, Fiskars, Nestlé e Nvidia, Lansweeper atende empresas, governos, instituições financeiras, ONGs e universidades em todo o mundo. **Average Rating:** 4.4/5.0 **Total Reviews:** 67 #### How Do G2 Users Rate Lansweeper? - **Facilidade de Uso:** 8.8/10 (Category avg: 8.9/10) - **Qualidade do Suporte:** 8.9/10 (Category avg: 9.0/10) - **the product tem sido um bom parceiro comercial?:** 9.2/10 (Category avg: 9.1/10) - **Gestão de Políticas de Ativos:** 8.9/10 (Category avg: 8.2/10) #### Who Is the Company Behind Lansweeper? - **Vendedor:** [Lansweeper](https://www.g2.com/pt/sellers/lansweeper) - **Website da Empresa:** www.lansweeper.com - **Ano de Fundação:** 2004 - **Localização da Sede:** Merelbeke, Belgium - **Twitter:** @Lansweeper 3,201 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6d3556d555611413998752b83925d7262f92bf87acb5920d5bc34176b80d2e77&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5239202%2F&secure%5Burl_type%5D=linkedin_company_website) 420 funcionários no LinkedIn® #### Who Uses This Product? - **Top Industries:** Tecnologia da Informação e Serviços, Serviços Financeiros - **Company Size:** 63% Medium, 28% Large #### What Do G2 Reviewers Say About Lansweeper? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários valorizam os recursos de **gestão abrangente de ativos** do Lansweeper, melhorando a visibilidade e o rastreamento de ativos de forma eficiente. - Os usuários apreciam as capacidades de **varredura ao vivo e alerta** do Lansweeper, melhorando a eficiência da gestão de ativos. - Os usuários valorizam as **integrações poderosas** do Lansweeper, fornecendo uma fonte unificada de verdade para os departamentos de TI. - Os usuários valorizam as **capacidades abrangentes de rastreamento** do Lansweeper, melhorando a gestão de ativos e a eficiência dos relatórios. - Os usuários elogiam a **interface intuitiva** do Lansweeper, melhorando sua experiência com a gestão eficiente de ativos e relatórios. ##### Cons - Os usuários experimentam **limitações do aplicativo** , como problemas de desempenho da interface do usuário e contagens fixas de exibição de ativos no Lansweeper. - Os usuários relatam **problemas de desempenho da interface do usuário** e disparidade de recursos entre a nuvem e o local, faltando funcionalidades chave. - Os usuários enfrentam **dificuldades de configuração** com o Lansweeper, impactando a usabilidade e limitando as opções eficazes de gerenciamento de ativos. #### What Are Recent G2 Reviews of Lansweeper? **["Rastreamento de Ativos Sem Esforço com Suporte Estelar"](https://www.g2.com/pt/survey_responses/lansweeper-review-12661648)** **Rating:** 5.0/5.0 stars _— Michael F._ [Read full review](https://www.g2.com/pt/survey_responses/lansweeper-review-12661648) **["Uma Única Fonte de Verdade para Dados de TI—AD, Azure, Hardware e Mais"](https://www.g2.com/pt/survey_responses/lansweeper-review-12400476)** **Rating:** 4.5/5.0 stars _— Peter W._ [Read full review](https://www.g2.com/pt/survey_responses/lansweeper-review-12400476) #### What Are G2 Users Discussing About Lansweeper? - [Para que é usado o Lansweeper?](https://www.g2.com/pt/discussions/what-is-lansweeper-used-for) - [Is Lansweeper free?](https://www.g2.com/pt/discussions/is-lansweeper-free) - [What is Lansweeper agent?](https://www.g2.com/pt/discussions/what-is-lansweeper-agent) - [O Lansweeper é seguro?](https://www.g2.com/pt/discussions/is-lansweeper-safe) - 2 comments - [O que o Lansweeper pode fazer?](https://www.g2.com/pt/discussions/what-can-lansweeper-do) - 1 comment ### [Scrut Automation](https://www.g2.com/pt/products/scrut-automation/reviews) Scrut Automation é uma plataforma líder em automação de conformidade, projetada para empresas em rápido crescimento que buscam otimizar segurança, risco e conformidade sem interromper as operações. Ela centraliza funções de conformidade, automatiza a coleta de evidências e simplifica auditorias, ajudando as equipes de segurança a reduzir os esforços de conformidade. Scrut suporta mais de 70 frameworks prontos para uso, incluindo SOC 2, ISO 27001, GDPR, HIPAA e PCI-DSS, com a flexibilidade de adicionar frameworks personalizados para necessidades regulatórias únicas. Com mais de 150 integrações, Scrut se integra perfeitamente ao seu ecossistema de segurança e TI, automatizando a conformidade, eliminando o trabalho manual e melhorando a visibilidade de riscos. Junte-se a mais de 2500 líderes do setor que confiam na Scrut para uma conformidade e gestão de riscos simplificadas. Agende uma demonstração hoje. **Average Rating:** 4.9/5.0 **Total Reviews:** 1,311 #### How Do G2 Users Rate Scrut Automation? - **Facilidade de Uso:** 9.5/10 (Category avg: 8.9/10) - **Qualidade do Suporte:** 9.7/10 (Category avg: 9.0/10) - **the product tem sido um bom parceiro comercial?:** 9.7/10 (Category avg: 9.1/10) - **Gestão de Políticas de Ativos:** 9.4/10 (Category avg: 8.2/10) #### Who Is the Company Behind Scrut Automation? - **Vendedor:** [Scrut Automation](https://www.g2.com/pt/sellers/scrut-automation) - **Website da Empresa:** www.scrut.io - **Ano de Fundação:** 2022 - **Localização da Sede:** Palo Alto, US - **Twitter:** @scrutsocial 120 seguidores no Twitter - **Página do LinkedIn®:** [in.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bc41c2e597940ae09ba338bf6abec320af78c3999ea4eb88e00635f919f04135&secure%5Burl%5D=https%3A%2F%2Fin.linkedin.com%2Fcompany%2Fscrut-automation&secure%5Burl_type%5D=linkedin_company_website) 233 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Diretor de Tecnologia, CEO - **Top Industries:** Software de Computador, Tecnologia da Informação e Serviços - **Company Size:** 50% Small, 48% Medium #### What Do G2 Reviewers Say About Scrut Automation? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários consideram a **facilidade de uso** do Scrut Automation inestimável para rastrear tarefas e manter o acesso da equipe de forma eficaz. - Os usuários elogiam o **excelente suporte ao cliente** da Scrut Automation, destacando o trabalho em equipe e a orientação eficaz durante todo o processo. - Os usuários apreciam o **suporte e orientação excepcionais** da equipe da Scrut, melhorando significativamente sua experiência de conformidade. - Os usuários valorizam a **gestão de conformidade excepcional** da Scrut Automation, considerando-a eficiente e econômica para os processos SOC 2. - Os usuários valorizam a **assistência de conformidade de apoio** da Scrut Automation, aumentando a clareza e a facilidade durante as auditorias. ##### Cons - Os usuários sentem que a Scrut Automation requer **melhorias significativas** na clareza da interface do usuário e na qualidade da documentação para uma melhor usabilidade. - Os usuários observam as **funcionalidades ausentes** no Scrut Automation, particularmente na resposta automática a questionários e na personalização de relatórios. - Os usuários enfrentam **problemas técnicos** com módulos complexos e problemas ocasionais de login, impactando a experiência geral do usuário. - Os usuários acham a **curva de aprendizado íngreme** , tornando a navegação e o entendimento desafiadores para os novatos no Scrut Automation. - Os usuários expressam preocupações sobre a **falta de clareza** nos resultados dos testes e nos processos de políticas, complicando sua experiência com o Scrut Automation. #### What Are Recent G2 Reviews of Scrut Automation? **["Automatiza a Conformidade e a Coleta de Evidências — Aumenta a Prontidão e a Eficiência da Auditoria"](https://www.g2.com/pt/survey_responses/scrut-automation-review-13049695)** **Rating:** 4.0/5.0 stars _— Ravindra N._ [Read full review](https://www.g2.com/pt/survey_responses/scrut-automation-review-13049695) **["Transformando a Gestão de Conformidade e Segurança com a Automação Scrut"](https://www.g2.com/pt/survey_responses/scrut-automation-review-10499291)** **Rating:** 5.0/5.0 stars _— Karan A._ [Read full review](https://www.g2.com/pt/survey_responses/scrut-automation-review-10499291) #### What Are G2 Users Discussing About Scrut Automation? - [Para que serve a Scrut Automation?](https://www.g2.com/pt/discussions/what-is-scrut-automation-used-for) - 1 comment, 1 upvote ### [Milvus TI](https://www.g2.com/products/milvus-ti/reviews) O Milvus é uma plataforma completa de gestão de atendimento, relacionamento com clientes e ativos de TI, desenvolvida para empresas que buscam centralizar processos, aumentar a eficiência operacional e melhorar a experiência do cliente. A solução reúne em um único ambiente recursos de Help Desk, gestão de tickets, inventário de TI, atendimento multicanal (e-mail, chat, WhatsApp e outros) e automação de processos, permitindo maior controle, visibilidade e padronização das operações de suporte e atendimento. Com foco em simplicidade, escalabilidade e integração, o Milvus se conecta facilmente a ferramentas de CRM, marketing e vendas, ajudando equipes a tomar decisões baseadas em dados e a acompanhar indicadores em tempo real. É ideal para empresas de diferentes portes que desejam profissionalizar o suporte, organizar ativos tecnológicos e fortalecer o relacionamento com seus clientes. **Average Rating:** 4.8/5.0 **Total Reviews:** 132 #### How Do G2 Users Rate Milvus TI? - **Ease of Use:** 9.3/10 (Category avg: 8.9/10) - **Quality of Support:** 9.2/10 (Category avg: 9.0/10) - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Asset Policy Management:** 10.0/10 (Category avg: 8.2/10) #### Who Is the Company Behind Milvus TI? - **Seller:** [Milvus](https://www.g2.com/sellers/milvus) - **HQ Location:** São Caetano do Sul, BR - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b5207e3e565cbf695d644e8785c6511fd183ee9cd09a9a94b41005eeeae290bf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmilvusbr%2F&secure%5Burl_type%5D=linkedin_company_website) 72 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Analista de Suporte, Analista de TI - **Top Industries:** Information Technology and Services, Computer Networking - **Company Size:** 45% Small, 42% Medium #### What Do G2 Reviewers Say About Milvus TI? _AI-generated summary from verified user reviews_ ##### Pros - Users benefit from the **efficient ticket management and automation** features of Milvus TI, streamlining daily operations effectively. - Users rave about the **automation features** of Milvus TI, significantly reducing manual workloads and enhancing efficiency. - Users praise the **efficiency** of Milvus TI, streamlining ticket management and enhancing daily operations with automation. - Users appreciate the **management efficiency** of Milvus TI, automating tasks and enhancing daily operations seamlessly. - Users value the **WhatsApp integration** in Milvus TI, which streamlines ticket management and enhances operational efficiency. ##### Cons - Users experience **connection issues** with Milvus TI, especially on older hardware, leading to sluggish performance and unreliability. - Users find the **performance issues** of Milvus TI concerning, particularly on older hardware with sluggish connections. - Users find Milvus TI **initially complex** due to filter usage, but it becomes manageable with time and effort. - Users experience **latency issues** with Milvus TI, especially on older hardware, affecting performance and connection speed. - Users find the **learning curve steep** with Milvus TI, making it initially complex for those unfamiliar with filters. #### What Are Recent G2 Reviews of Milvus TI? **["Intuitive system with complete inventory, service, and tickets, good cost-benefit"](https://www.g2.com/survey_responses/milvus-ti-review-12376802)** **Rating:** 4.0/5.0 stars _— Gabriel M._ [Read full review](https://www.g2.com/survey_responses/milvus-ti-review-12376802) **["Strategic dashboards that elevate real-time support management"](https://www.g2.com/survey_responses/milvus-ti-review-12378087)** **Rating:** 5.0/5.0 stars _— Pytter S._ [Read full review](https://www.g2.com/survey_responses/milvus-ti-review-12378087) ### [SolarWinds Service Desk](https://www.g2.com/pt/products/solarwinds-service-desk/reviews) ITSM de nível empresarial que é realmente fácil de usar — resolva problemas até 52% mais rápido com IA, gestão de ativos unificada e integração nativa de ITOps incorporada desde o primeiro dia. O SolarWinds Service Desk é uma plataforma de gestão de serviços de TI (ITSM) baseada na nuvem que permite que equipes de TI e outros departamentos empresariais gerenciem solicitações de serviço, incidentes, ativos e fluxos de trabalho em um ambiente unificado. É projetado para profissionais de TI, equipes de service desk e organizações que buscam aprimorar suas capacidades de gestão de serviços sem a sobrecarga de implementação tipicamente associada a ferramentas de ITSM empresariais. A plataforma abrange gestão de incidentes, gestão de problemas, gestão de mudanças, gestão de ativos e CMDB em um único produto. Um portal de autoatendimento configurável, com recurso de arrastar e soltar, e uma base de conhecimento fácil de usar permitem que os usuários finais resolvam problemas comuns de forma independente, enquanto automações baseadas em regras lidam com o encaminhamento de tickets, priorização, escalonamento e notificações sem intervenção manual. Painéis e relatórios personalizáveis dão às equipes visibilidade sobre incidentes, solicitações, mudanças e ativos. Capacidades de IA estão incorporadas diretamente nos fluxos de trabalho dos agentes; incluindo sumarização de tickets, sugestões de soluções, vinculação inteligente de incidentes/problemas, elaboração de respostas e resoluções, geração de runbooks e recomendações de base de conhecimento. Essas capacidades estão disponíveis prontamente, sem configuração adicional. A IA é projetada para apresentar informações relevantes e acionáveis no momento certo, em vez de exigir que as equipes construam ou mantenham ferramentas de IA separadas. Como parte do portfólio SolarWinds, o Service Desk integra-se nativamente com as ferramentas de Observabilidade e operações de TI da SolarWinds, permitindo que alertas de infraestrutura gerem automaticamente tickets de service desk e dando aos técnicos acesso direto à saúde dos nós, mudanças recentes e outros contextos operacionais dentro do registro de incidentes. As integrações nativas também incluem Microsoft Entra ID para gestão do ciclo de vida do usuário, Jira para escalonamento entre equipes, Automox para gestão de patches e uma API aberta para conexões personalizadas. O Service Desk suporta a gestão de serviços empresariais (ESM), permitindo que as organizações estendam os processos de ITSM além da TI, para departamentos como RH, Instalações e Jurídico, sem produtos ou serviços profissionais adicionais. Para as equipes de TI, o esforço é mínimo: novos portais departamentais são construídos na mesma plataforma que já gerenciam, usando os mesmos fluxos de trabalho, automações e relatórios. Isso dá à TI visibilidade e controle centralizados em toda a organização, reduzindo o risco de departamentos adotarem ferramentas não autorizadas para preencher lacunas na cobertura de serviços. No geral, o SolarWinds Service Desk oferece um conjunto robusto de recursos projetados para melhorar a eficiência da gestão de serviços, sem dor de cabeça. Ao integrar automação, fluxos de trabalho personalizados e recomendações inteligentes, destaca-se como uma solução abrangente que não só atende às necessidades imediatas das equipes de TI, mas também apoia objetivos organizacionais mais amplos para melhorar a entrega de serviços. **Average Rating:** 4.3/5.0 **Total Reviews:** 777 #### How Do G2 Users Rate SolarWinds Service Desk? - **Facilidade de Uso:** 9.0/10 (Category avg: 8.9/10) - **Qualidade do Suporte:** 8.9/10 (Category avg: 9.0/10) - **the product tem sido um bom parceiro comercial?:** 9.0/10 (Category avg: 9.1/10) - **Gestão de Políticas de Ativos:** 8.0/10 (Category avg: 8.2/10) #### Who Is the Company Behind SolarWinds Service Desk? - **Vendedor:** [SolarWinds Worldwide LLC](https://www.g2.com/pt/sellers/solarwinds-worldwide-llc) - **Website da Empresa:** www.solarwinds.com - **Ano de Fundação:** 1999 - **Localização da Sede:** Austin, TX - **Twitter:** @solarwinds 19,570 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a1765c38bb6352c68352819e76f659e536738a569e70b5125a52a054a2348dc6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F166039%2F&secure%5Burl_type%5D=linkedin_company_website) 2,824 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Gerente de TI, Administrador de Sistemas - **Top Industries:** Tecnologia da Informação e Serviços, Hospital e Cuidados de Saúde - **Company Size:** 67% Medium, 23% Large #### What Do G2 Reviewers Say About SolarWinds Service Desk? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários apreciam a **facilidade de uso e as capacidades de relatórios** do SolarWinds Service Desk para uma gestão eficiente de tickets. - Os usuários apreciam a **gestão abrangente de ativos** no SolarWinds Service Desk, aumentando a eficiência e a personalização para suas necessidades. - Os usuários apreciam a **facilidade de uso** do SolarWinds Service Desk, tornando simples o gerenciamento eficiente de solicitações de suporte. - Os usuários valorizam a **facilidade de submissão de tickets** no SolarWinds Service Desk, facilitando operações suaves para suas equipes. - Os usuários valorizam a **interface simplificada** do SolarWinds Service Desk, tornando os processos de ITSM acessíveis e eficientes. ##### Cons - Os usuários encontram **recursos ausentes** no SolarWinds Service Desk, levando a limitações no atendimento das necessidades de grandes empresas. - Os usuários acham a **funcionalidade de busca desafiadora** , especialmente ao procurar por números de etiqueta de ativo específicos sem números de ticket. - Os usuários acham a **informação insuficiente** no service desk da SolarWinds desafiadora, afetando a gestão de dispositivos e a eficiência na resolução de problemas. - Os usuários observam os **recursos limitados** do SolarWinds Service Desk, sentindo que ele carece de opções avançadas de automação e personalização. - Os usuários enfrentam **limitações do aplicativo** em relação ao acesso a recursos, personalizações e usabilidade em dispositivos móveis no SolarWinds Service Desk. #### What Are Recent G2 Reviews of SolarWinds Service Desk? **["Intuitivo, Tudo-em-Um ITSM Que Simplifica a Gestão de Tickets e Ativos"](https://www.g2.com/pt/survey_responses/solarwinds-service-desk-review-12748126)** **Rating:** 5.0/5.0 stars _— Lakhan N._ [Read full review](https://www.g2.com/pt/survey_responses/solarwinds-service-desk-review-12748126) **["Gestão Simplificada de Bilhetes, Precisa de Melhores Integrações"](https://www.g2.com/pt/survey_responses/solarwinds-service-desk-review-13129315)** **Rating:** 4.5/5.0 stars _— Deborah W._ [Read full review](https://www.g2.com/pt/survey_responses/solarwinds-service-desk-review-13129315) #### What Are G2 Users Discussing About SolarWinds Service Desk? - [Para que é usado o SolarWinds Service Desk?](https://www.g2.com/pt/discussions/what-is-solarwinds-service-desk-used-for) - [How does help desk software work?](https://www.g2.com/pt/discussions/solarwinds-service-desk-how-does-help-desk-software-work) - [What is remote service desk?](https://www.g2.com/pt/discussions/what-is-remote-service-desk) - [What is the purpose of a service desk?](https://www.g2.com/pt/discussions/what-is-the-purpose-of-a-service-desk) - [Is SolarWinds service desk on premise?](https://www.g2.com/pt/discussions/is-solarwinds-service-desk-on-premise) ### [Ivanti Neurons for ITAM](https://www.g2.com/pt/products/ivanti-neurons-for-itam/reviews) Ivanti Neurons para ITAM centraliza e automatiza a gestão dos seus ativos de TI—hardware, software, nuvem e virtual—desde a aquisição até o descarte. Ele fornece visibilidade em tempo real e rastreamento do ciclo de vida de todos os ativos, ajudando as organizações a reduzir riscos, melhorar a conformidade e otimizar custos. Os fluxos de trabalho flexíveis e configuráveis da solução suportam os processos da sua organização, ou você pode aproveitar as melhores práticas integradas. Entregue uma melhor tomada de decisão baseada em dados com a integração perfeita do Ivanti Neurons para ITAM com o Ivanti Neurons para ITSM. **Average Rating:** 4.3/5.0 **Total Reviews:** 32 #### How Do G2 Users Rate Ivanti Neurons for ITAM? - **Facilidade de Uso:** 8.0/10 (Category avg: 8.9/10) - **Qualidade do Suporte:** 8.3/10 (Category avg: 9.0/10) - **the product tem sido um bom parceiro comercial?:** 8.8/10 (Category avg: 9.1/10) - **Gestão de Políticas de Ativos:** 7.8/10 (Category avg: 8.2/10) #### Who Is the Company Behind Ivanti Neurons for ITAM? - **Vendedor:** [Ivanti](https://www.g2.com/pt/sellers/ivanti) - **Ano de Fundação:** 1985 - **Localização da Sede:** South Jordan, UT - **Twitter:** @GoIvanti 6,761 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1219618e5715f20de371f90ac77cc74302ef129093a859a1ffcfea0fe1059649&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F15224185%2F&secure%5Burl_type%5D=linkedin_company_website) 3,023 funcionários no LinkedIn® #### Who Uses This Product? - **Top Industries:** Tecnologia da Informação e Serviços - **Company Size:** 50% Large, 44% Medium #### What Do G2 Reviewers Say About Ivanti Neurons for ITAM? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários apreciam o **espaço de trabalho abrangente** do Ivanti Neurons para ITAM para gerenciar eficientemente todos os seus ativos. ##### Cons - Os usuários experimentam ocasionalmente **problemas de sincronização de dados** com o Ivanti Neurons para ITAM, geralmente atribuídos a erro do usuário. #### What Are Recent G2 Reviews of Ivanti Neurons for ITAM? **["Ivanti IT Asset Management Suite Revisão"](https://www.g2.com/pt/survey_responses/ivanti-neurons-for-itam-review-7639446)** **Rating:** 4.0/5.0 stars _— Zafar Javed S._ [Read full review](https://www.g2.com/pt/survey_responses/ivanti-neurons-for-itam-review-7639446) **["Gestão Abrangente de Ativos Tornada Fácil"](https://www.g2.com/pt/survey_responses/ivanti-neurons-for-itam-review-12107379)** **Rating:** 5.0/5.0 stars _— Amanda S._ [Read full review](https://www.g2.com/pt/survey_responses/ivanti-neurons-for-itam-review-12107379) #### What Are G2 Users Discussing About Ivanti Neurons for ITAM? - [Who owns Cherwell Software?](https://www.g2.com/pt/discussions/who-owns-cherwell-software) - [What does asset management software do?](https://www.g2.com/pt/discussions/ivanti-it-asset-management-suite-what-does-asset-management-software-do) - [What is ITAM software?](https://www.g2.com/pt/discussions/what-is-itam-software) - [Does Cherwell have asset management?](https://www.g2.com/pt/discussions/ivanti-it-asset-management-suite-does-cherwell-have-asset-management) - [What does asset management software do?](https://www.g2.com/pt/discussions/cherwell-it-asset-management-what-does-asset-management-software-do) - ‹ Prev‹ Prev - 1 - [2](/categories/it-asset-management?open_modal_url=%2Fproducts%2Fzenadmin%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fit-asset-management%26source%3Dcategory&order=g2_score&page=2#product-list) - [3](/categories/it-asset-management?open_modal_url=%2Fproducts%2Fzenadmin%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fit-asset-management%26source%3Dcategory&order=g2_score&page=3#product-list) - [4](/categories/it-asset-management?open_modal_url=%2Fproducts%2Fzenadmin%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fit-asset-management%26source%3Dcategory&order=g2_score&page=4#product-list) - [5](/categories/it-asset-management?open_modal_url=%2Fproducts%2Fzenadmin%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fit-asset-management%26source%3Dcategory&order=g2_score&page=5#product-list) - … - [17](/categories/it-asset-management?open_modal_url=%2Fproducts%2Fzenadmin%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fit-asset-management%26source%3Dcategory&order=g2_score&page=17#product-list) - [18](/categories/it-asset-management?open_modal_url=%2Fproducts%2Fzenadmin%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fit-asset-management%26source%3Dcategory&order=g2_score&page=18#product-list) - [Next ›Next ›](/categories/it-asset-management?open_modal_url=%2Fproducts%2Fzenadmin%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fit-asset-management%26source%3Dcategory&order=g2_score&page=2#product-list) Spotlight Categories [Data Observability Software](https://www.g2.com/categories/data-observability) [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools) [Security Compliance Software](https://www.g2.com/categories/security-compliance) [Core HR Software](https://www.g2.com/categories/core-hr) [Cloud Infrastructure Monitoring Tools and Software](https://www.g2.com/categories/cloud-infrastructure-monitoring) Similar Categories - [Application Portfolio Management](/categories/application-portfolio-management) - [Auto Scaling](/categories/auto-scaling) - [Cloud Cost Management](/categories/cloud-cost-management) - [Cloud Management Platforms](/categories/cloud-management-platforms) - [Cloud Migration Assessment Tools](/categories/cloud-migration-assessment-tools) - [Columnar Databases](/categories/columnar-databases) - [Data as a Service (DaaS)](/categories/data-as-a-service-daas) - [Data Destruction](/categories/data-destruction) - [Data Extraction](/categories/data-extraction-tools) - [Data Governance](/categories/data-governance-tools) - [Data Observability](/categories/data-observability) - [Data Recovery](/categories/data-recovery) - [Digital Employee Experience (DEX) Management](/categories/digital-employee-experience-dex-management) - [Digital Experience Monitoring (DEM)](/categories/digital-experience-monitoring-dem) - [Digital Governance](/categories/digital-governance) [Browse IT Asset Management Themes](/categories/it-asset-management/themes) ![Tian Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tian Lin") TL Researched and written by [Tian Lin](https://research.g2.com/insights/author/tian-lin) Updated October 3, 2024 IT asset management (ITAM) software assists with IT asset lifecycle management. The central purpose of ITAM software is to create and maintain a database encompassing the company’s digital, physical, and virtual components. This allows IT teams to gain insight into the current state and capacity of the company’s infrastructure. IT managers can utilize this information to make long-term procurement plans for IT asset purchase, maintenance, disposal, and replacement. On top of building asset databases, ITAM tools often contain features to manage contracts, finances, and risks associated with inventory. Companies can further use these tools for software patching and policy governance. ITAM software ensures each connection is approved, properly formatted, and updated, thereby reducing security risks. Real-time monitoring features allow ITAM products to identify new connections and inform administrators of new and potentially unapproved devices. Some ITAM tools not only manage hardware but also contain the capabilities of [software asset management tools](https://www.g2crowd.com/categories/software-asset-management). To qualify for inclusion in the IT Asset Management category, a product must: - Create a central IT asset database that includes common physical IT assets such as workstations, laptops, servers, printers, routers, and various Internet of Things (IoT) devices - Report the status of each IT asset, including license, warranty, contract, lifecycle, and user information - Automatically discover or manually create new IT assets Top Tools at a Glance | | Live endpoint inventory with automated patch enforcement | User Review "Impowered Our MSP to Resolve Issues Quickly and Grow Quickly" | | | Lifecycle tracking inside ServiceNow ITSM workflows | User Review "End-to-End IT Asset Visibility That Speeds Troubleshooting and Smarter Decisions" | | | Global device logistics for distributed contractors | User Review "Deel IT Streamlines Global Device Management and Onboarding in One Platform" | | | Per-technician RMM with unlimited endpoint patching | User Review "A practical way to coordinate technicians, users, and infrastructure work" | | | Remote asset support with device monitoring | User Review "Easy to use and secure" | | | License reconciliation with Technopedia normalization engine | User Review "Flexera One Review: Helpful for IT Spend and Compliance" | | | Real-time endpoint queries across large-scale infrastructure | User Review "Real-Time Endpoint Visibility and Powerful Automation in One Platform" | | | ITIL-aligned ticketing with integrated CMDB | User Review "User-Friendly No-Code Automation with Helpful API Integrations and Reporting" | * * * Show More