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TL

Timothy L.

World-Wide Product Marketing Manager

Information Technology and Services

Enterprise (> 1000 emp.)

12/28/2016

"Zen Planner Review"

4.5/5

What do you like best about Zen Planner?

Ease of use, end user interface and customer support. Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

Takes a little time getting familiar with the administrative functions of the software. Review collected by and hosted on G2.com.

SC

Sara C.

Creator and Coach

Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

12/6/2016

"It took some time to grow on me but now, I really like it!"

4/5

What do you like best about Zen Planner?

I love the customer support. They are so patient and take their time dealing with any question I have and don't make me feel stupid! Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

The start up of transferring all my info over to a new system was not fun at all. The customer support was great but change is hard and re-learning a new system too. It took time but now it is much easier to understand and navigate. Review collected by and hosted on G2.com.

BG

Bob G.

Kettlebell Coach

Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

5/31/2016

"BEST Customer Service EVER"

5/5

What do you like best about Zen Planner?

Anytime I have an issue and reach out to them they take care of it usually within a matter of an hour or faster. They have the best service, and attitudes in their customer service, that I have ever experienced anywhere. Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

Their calendar functionality needs to have some beefing up. A couple features such as reoccurring events for staff, on the backend, is needed. Review collected by and hosted on G2.com.

Recommendations to others considering Zen Planner:

Definitely give it a try and if you don't like it you can always go somewhere else, but I don't think you will want to after experiencing Zen. Review collected by and hosted on G2.com.

What problems is Zen Planner solving and how is that benefiting you?

The best part about it is that I have my members coming in every day checking in so we keep track of who's in our classes. We also use their payroll system which works tremendous. Our memberships and retell are very organized in the system and I couldn't think of another way to do it. Review collected by and hosted on G2.com.

IM

Iris-Sibya M.

Program Director/Office Manager

Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

9/29/2016

"Great Student Management Software "

5/5

What do you like best about Zen Planner?

As a multi-art school zen planner allows you to assign rank and track rank in as many arts as a student participates in. Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

I would like to have a prospect calendar where I can have a calendar view of all prospects that i need to contact. Review collected by and hosted on G2.com.

Recommendations to others considering Zen Planner:

It is easy to use and the reporting is easily customizable for anything you need. Review collected by and hosted on G2.com.

What problems is Zen Planner solving and how is that benefiting you?

I have to spend less time checking student accounts for delinquents, renewals, and prospects status because it all shows up in my customized dashboard. Review collected by and hosted on G2.com.

AH

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

3/28/2017

"Works functionally"

3.5/5

What do you like best about Zen Planner?

I like that it doesn't make a lot of errors and very ltitle down time. Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

I'm not thrilled with the look of the widgets, the limitations of the app or some of the quirks when it comes to autopay accounts. Review collected by and hosted on G2.com.

AP

Adam P.

Professional Realtor

Real Estate

Mid-Market (51-1000 emp.)

12/9/2016

"Zenplanner review "

3.5/5

What do you like best about Zen Planner?

Availability to respond to questions is a plus. Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

Complexity of simple tasks, inability to create specific items for our business. Having to receive an automated email every time you contact support. Review collected by and hosted on G2.com.

Recommendations to others considering Zen Planner:

If you are running a huge business with multiple classes/options this might be the best plan for you. If you are running a small to mid level martial art program with only 2 membership options (full and part time) it might be a bit overkill in some areas and not helpful in others. Review collected by and hosted on G2.com.

What problems is Zen Planner solving and how is that benefiting you?

Membership management/billing. Review collected by and hosted on G2.com.

CT

Catherine T.

Small-Business (50 or fewer emp.)

11/30/2016

"Awesome"

3.5/5

What do you like best about Zen Planner?

The people and customer service. They aren't so helpful with the onboard calls it makes it Ann easier process Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

Just that there's so much to learn but it's good it means it offers so many options Review collected by and hosted on G2.com.

JW

Jenny W.

Owner/Instructor

Performing Arts

Small-Business (50 or fewer emp.)

4/19/2016

"ZenPlanner Has the Best Customer Support Team"

5/5

What do you like best about Zen Planner?

I really appreciate that their preferred merchant services providers are so well priced! Saved us a great deal of money by switching to PaySimple (preferred provider through ZenPlanner). The API was really easy to get configured and connected. I think what stood out most, is that we pay for what we need - so it scales as we do. ZenPlanner's monthly subscription rates are fantastic, coupled with good rates for merchant processing we are in good shape! I was a MindBody Online customer for a while, but the functionality was definitely not as intuitive as ZenPlanner, and their customer support team was non-existent. I have not had many issues while using ZenPlanner, but if the occasion arises, I can expect a prompt, courteous, and knowledgeable response. Overall, switching to them and obtaining their service was the best decision we have made when it comes to tracking and streamlining our processes. Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

That the "studio" is not an app available for our instructors. The kiosk app is wonderful for students to use at the reception desk, however, our instructors work with many students individually and having the studio available as an actual mobile application would be super helpful instead of just the mobile-responsive site. Review collected by and hosted on G2.com.

Recommendations to others considering Zen Planner:

Be okay with the studio not having an application, but they make things so much easier - from storing and signing waivers and gym rules, to actually migrating your database data from other providers, their service is top notch. Truly cannot sing their praises loud enough. Review collected by and hosted on G2.com.

What problems is Zen Planner solving and how is that benefiting you?

We solved the bleeding that was happening with merchant processing from TransFirst. The ability to reach a human being on the support team is in and of itself highly valuable. All in all, it meets our needs and then some. Review collected by and hosted on G2.com.

Response from Tiffany Houkom of Zen Planner

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Jenny, thank you for the great feedback, we really appreciate it! We will be releasing a Staff App in the very near future. Stay tuned to our blog for information about its release: https://zenplanner.com/blog/. - Tiffany Houkom, SEM Specialist

LM

Lynne Archambault M.

President/Owner

Newspapers

Small-Business (50 or fewer emp.)

4/19/2016

"User friendly!"

5/5

What do you like best about Zen Planner?

They aim to please and really walk you through any questions and offer solutions and ideas for best ways to accomplish something. Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

Haven't come across anything I would say that I dislike, honestly, but, then again, I don't really have anything to compare it to. Review collected by and hosted on G2.com.

Recommendations to others considering Zen Planner:

If you can't figure out how to do something, ask! Lots of times they'll help you figure it out and if it's not something they can do, frequently they'll say "You bring up a good point and we'll put that forward for consideration in the next upgrade". Review collected by and hosted on G2.com.

What problems is Zen Planner solving and how is that benefiting you?

Growing an existing business that really fell by the wayside. The previous owner took her eye off the ball and lost instructors and customers. I don't think she used ZP to it's full potential either. I feel that I really benefit from the ability to activate emails based on certain customer actions and keep track of attendance, membership, reschedule classes, and emails, etc. etc. etc. It's really a Godsend. I run another fitness business which is a franchise operation, so the data base is not my choice. I wish we could use ZP for our business needs there b/c it would really make like so much easier. Review collected by and hosted on G2.com.

LP

Lee P.

The Guy Who Does Everything But Teach Dance

Small-Business (50 or fewer emp.)

4/18/2016

"Zen Planner is amazing!"

5/5

What do you like best about Zen Planner?

In short, all of the functionality of our CRM is tied directly to payments and attendance for customers. It is very easy to use. They take our suggestions for changes and actually make them. The team behind the product is wonderful as well. Even if we have the rare issue and it happens to be on a weekend, we still get an immediate response. Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

There are a few things that are duplicative and certain areas that aren't exactly what we would like for our vertical. Each time we think of an area of improvement, the ZP team is able to assist us to make it awesome in a future release. Review collected by and hosted on G2.com.

Recommendations to others considering Zen Planner:

We looked at every product on the market and Zen Planner easily fits our needs including price. It was a no brainer to incorporate the ZP team in to our world. We will be clients for life. Review collected by and hosted on G2.com.

What problems is Zen Planner solving and how is that benefiting you?

Zen Planner saves us at least 8-10 hours of employee time per week. That alone is enough to keep us a customers for life. The cost savings on this alone is brilliant not to mention the integration and ability to have the entire staff on one platform. Review collected by and hosted on G2.com.