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JW

Justin W.

B

Small-Business (50 or fewer emp.)

7/15/2022

Business partner of the seller or seller's competitor, not included in G2 scores.

"Customer for 8+ years"

5/5

What do you like best about Zen Planner?

Anytime you need something they provide support zoom, call email, chat, etc. Service is huge for me and the software works great. The integrations with other softwares is also a huge bonus. Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

I'd love a report that showed lifetime average spend of a client. Review collected by and hosted on G2.com.

UH

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

5/18/2022

"Missed it by THAT much!"

0.5/5

What do you like best about Zen Planner?

The software helps you get in the habit of email and text funneling with other contact points and follow-up with leads. Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

Uplaunch marketing:

It was a giant waste. I had them run my ads, and they performed worse than when I ran them on my own. No reporting or meetings to fix.

Uplaunch websites:

HORRENDOUS! My web traffic dropped massively, it didn't go up like they 'promised'. The build is WAY too expensive, and it doesn't include any of the SEO things needed to rank-you have to pay extra for that, and even then, it's sophomoric as best. Trying to make changes to the website is super slow, and it's ridiculous that you have to pay for more web pages or landing pages. I trying unsuccessfully to cancel my website for over 2 months and they couldn't give me access to my own intellectual property without wanting MORE money and even then they kept claiming there was a 'glitch' preventing them from providing me with a backup of the website. I was able to rebuild my website in 3 days! DO NOT USE THEIR WEBSITE SERVICE!!!! Do it yourself or hire someone on Upwork.

Uplaunch software: This is the only brighter spot, but not great. The biggest issues are that it's not a responsive software. If a lead responds to an email, they keep getting all the journey emails/communication which becomes annoying if you are offering something and the lead has already accepted it. Not the best software, but is great if you are starting out and need some sort of tracking and followup system for your leads. Review collected by and hosted on G2.com.

Recommendations to others considering Zen Planner:

I would recommend going elsewhere. Much better options for comparable prices. Don't fall for the line that they are in your industry so they know best. Review collected by and hosted on G2.com.

What problems is Zen Planner solving and how is that benefiting you?

Unfortunately, using Uplaunch has created more problems overall, and not in a good way. It was a good solution for about 4-6 months, but then the honeymoon was over and I've kicked myself for getting into this relationship. Review collected by and hosted on G2.com.

Response from Maggie Houchin of Zen Planner

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We're truly sorry for the experience illustrated in this review.

While our team worked to resolve these issues individually when they arose, the unique combination of frustrations described here made us step back to fully re-evaluate your situation. This input and community feedback generally is our highest consideration when designing and building our products. Our first priority is to turn negative feedback into action and improvement! However, it's very clear that we failed to communicate this in our private threads so we owe you a public explanation and apology.

Digital marketing/SEO/Web:

When your digital marketing services launched in the beginning of 2021, our team was adapting to the quickly changing landscape in Facebook and Google marketing. In our effort to lead the industry as pandemic restrictions dropped and digital tracking changed permanently, we failed to provide you with the reporting and strategic support we understand is critical.

On learning about this error and your desire for additional SEO work on your website, we tried to provide a series of custom solutions to meet those needs.

It sounds like we both misunderstood those goals and certainly failed to set correct expectations, so must also apologize for not correctly supporting you here.

Post-Cancellation:

After your requested cancellation, we expressed that we would deliver your website free of charge although website designs are generally the property of Daxko. Your intellectual property, such as images/other content are always available to you. While there are regular fees for custom web design, we try to waive those fees in extreme circumstances like these. But between working around our regular processes and a broken website cloning tool, final site delivery was delayed several weeks. We tried to ensure any needs you had with that website were expedited while you waited for full site access, but delays were unavoidable at the time.

Thank you for taking the time for this humbling feedback. We have taken steps to ensure this situation does not happen in the future.

TS

Thornbury S.

General Manager

Small-Business (50 or fewer emp.)

5/22/2022

"Streamline"

4/5

What do you like best about Zen Planner?

How you can automate emails & sms & appointment reminders etc. It's easy to set up or adjust campaigns Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

That you can't edit notes on someone's profile once it's created. You also can't see notes added to a completed task in the news feed, makes it seem like the notes are pointless at that point Review collected by and hosted on G2.com.

UH

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

5/17/2022

"Keeps me on track"

5/5

What do you like best about Zen Planner?

I really like how Uplaunch helps keep me on track with active leads. In the past I would forget to follow up with people and they make sure I don't do that. Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

Vacation scheduling for staff is not easy. Review collected by and hosted on G2.com.

AH

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

10/19/2021

"Zen Planner"

5/5

What do you like best about Zen Planner?

- high quality customer support

- easy to use on the staff end and for customers

- multiple report generating options

- app functionality Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

A couple of small changes I would like to see- ability for customer to turn on auto pay as well as ability to implement a one time discount code on memberships rather than ongoing Review collected by and hosted on G2.com.

Recommendations to others considering Zen Planner:

Utilize the help center and chat function - you can find almost any answer that you need, reach out to your customer support team with any questions; they are so good about finding the answers. Play around on the backend before going live to make sure you understand how to run it as well as what it looks like from the customer's end on the desktop and app. Review collected by and hosted on G2.com.

What problems is Zen Planner solving and how is that benefiting you?

Scheduling, membership sales, retail sales, attendance tracking, payroll

It is so much easier to keep all of our business operations under one roof and much more organized. The automations are very helpful in communicating with clients and prospects. The reports generators help us keep up with how the business is doing as well as any back end needs such as payment data or membership expirations Review collected by and hosted on G2.com.

RH

Ryan H.

CEO

Small-Business (50 or fewer emp.)

5/18/2022

"UpLaunch Rocks!"

5/5

What do you like best about Zen Planner?

The service from their community and the deep desire they have to serve local fitness communities. Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

I don't think there is anything missing from the product. Review collected by and hosted on G2.com.

ID

Isaac D.

Senior Structural Designer

Small-Business (50 or fewer emp.)

1/5/2022

"Scheduling made Easy"

5/5

What do you like best about Zen Planner?

Zen planner makes it easy to schedule and select classes at your club or workout facility. It sends automatic updates to your phone to remind you about upcoming events. Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

I really don't have any complaints with this app. Used it for 6 months with no issues. Give it a try for your business or customers to simplify scheduling conflicts! Review collected by and hosted on G2.com.

RQ

Richard Q.

Vice President

Small-Business (50 or fewer emp.)

10/19/2021

"ZenPlanner continues to perform great!"

4.5/5

What do you like best about Zen Planner?

Easy to report on so many different aspects of the data from student info through all kinds of metrics that are easy to track. Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

The user interface isn't always as easy as it could be, but it only takes a little getting to know the software in order to make it work right. Review collected by and hosted on G2.com.

SB

Shirley B.

Vice President

Mid-Market (51-1000 emp.)

6/28/2021

"Comprehensive Membership Management Program"

4.5/5

What do you like best about Zen Planner?

Zen Planner foster commitment as it brings all members in a company together, through proper documentations and Close following.

The program is well priced, with customizable membership plan, and impressive features.

Also, through emails, members are freely connected. Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

Zen Planner is limited with members, and this delinks clients who are the main players in the business world.

Probably, the application could be all inclusive by establishing a sector for customers. Review collected by and hosted on G2.com.

Recommendations to others considering Zen Planner:

For effective membership planning and management, take Zen Planner as the package.

It's all comprehensive and flexible for the management purposes. Review collected by and hosted on G2.com.

What problems is Zen Planner solving and how is that benefiting you?

Zen Planner connects members effectively, where their interests and details are sufficiently handled.

In case of any update, the tool has a friendly way of reaching out to all at ago.

Besides, the flexibility of Zen Planner makes members happy and confident with the app. Review collected by and hosted on G2.com.

CM

Charlene M.

Owner

Small-Business (50 or fewer emp.)

4/30/2020

"An all-in-one platform that makes client and staff management easier"

4/5

What do you like best about Zen Planner?

Zen Planner truly is an all-in-one system that is going to make your life easier and allows you to focus on other areas for your business. Recently, our facility has added new staff and I love that Zen Planner has the ability to do payroll through their system. Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

It can get overwhelming at times because there is SO much (email automations, benchmarks, payroll, discounts, online member connect, retail management, etc...)

However, their customer service is great and they're a call away if you're ever stuck or need any help. Review collected by and hosted on G2.com.

Recommendations to others considering Zen Planner:

My advice to others considering Zen Planner set time apart to learn the software and take the training they give you in the beginning seriously as this system is vast. Review collected by and hosted on G2.com.

What problems is Zen Planner solving and how is that benefiting you?

Client Management, staff management, and retail management Review collected by and hosted on G2.com.