Zen Planner allows us to track our performance with our prospects and students as well as manage each student's experience. It is the most developed customer management solution for martial arts that suits our needs. Review collected by and hosted on G2.com.

There are some legacy limitations with databases and obtaining reports. They also just switched their student overview page so that we can no longer see the student's recent notes, tasks and last attendance date all in one place. Review collected by and hosted on G2.com.

You can schedule campaigns and messages to go out to multiple groups and clients. Review collected by and hosted on G2.com.

The app crashes and the web browser feature is clunky. Review collected by and hosted on G2.com.

Being able to reach a live person on the phone for technical support. Review collected by and hosted on G2.com.

Little things that are missing - like not being able to clock in/out on a cellphone app, not being able to make rank progress invisible to the clients, not being able to have cancellations fees for appointments or making yourself unavailable for an appointment without changing the schedule/booking a fake appointment. I also really like how MindBody implicitly advertises other users of the app in the area by making them appear in the home page. And I wish the website could be more customized (title changes and things like that). And I think it's gross how gender is a mandatory field. Review collected by and hosted on G2.com.

With the reports, you can create them based on gender, last attendance, membership, etc. This helps us target the correct audience when it comes to promotions. Review collected by and hosted on G2.com.

The timestamp for our notes is entirely off, and it's annoying to continuously change passwords every few months. Review collected by and hosted on G2.com.

I like the reporting options most in Zenplanner. I also appreciate the regular updates based on feedback. Review collected by and hosted on G2.com.

No 2 way texting is frustrating. The workout planner is lacking and I would love to be able to utilize it more so I could drop the extra app. Our clients have enough apps so being able to eliminate apps is very important. I would also very much appreciate the ability to fully customize the dashboard to show the stats from my customized reporting. Review collected by and hosted on G2.com.

Auto email receipts are a great help when processing a multitude of payments daily. The calendar function is simple and mostly seamless. The ability to send an iCal link to my phone is helpful for syncing all my daily client sessions. The rates are fair, and the ability to use their in house payment processor keeps all my correspondence in a neat and tidy direction. Review collected by and hosted on G2.com.

Email back and forth over customer service issues and tickets has been challenging historically. I've often received a "we will email you back with an answer" response, which is hit and miss for actually solving the issue. The inability to call back the same representative who understands your issue can be a bit of a headache. I'd like to emphasize that much of this has been resolved over the past 6 months as I'm now working with a dedicated account manager who has an intimate knowledge of my business needs. This experience has been great. Review collected by and hosted on G2.com.

The auto generated emails are great. The texting platform is great. Love how the notes are posted on each members account. Review collected by and hosted on G2.com.

Need better customer service. We can't call and talk to anyone. We have many issues that haven't been solved because we are told constantly to contact another person again, again and again.

We need access to other emails or possibly pay for someone to help us with other campaigns that aren't available already. Review collected by and hosted on G2.com.

Robust reports, kind and helpful customer service. Review collected by and hosted on G2.com.

Sometimes difficult to get to a customer service rep. Occasionally my requests fall through the cracks. Review collected by and hosted on G2.com.

The automated messages that go out to our incoming leads right away. It's so nice to know that people receive contact as soon as they opt in. Review collected by and hosted on G2.com.

Many of the pre-written automated campaign emails just don't fit with our voice, or what we do at our studio. It's been a challenge to go through and edit them all to make them applicable to our needs. But we're doing it! Review collected by and hosted on G2.com.

Organization. We love staying organized. In our facility and UpLaunch makes sure we can stay on top of any sort of gaps that may be present. We were looking at a few others in the beginning but quickly realized that UpLaunch was the right fit! Review collected by and hosted on G2.com.

As far as things missing from the product, the mobile interface is kinda middle of the road. Would love to see a more integrated interface for mobile access. Convenience lacks. Review collected by and hosted on G2.com.