What is this product?
Zelthy Call Centre Operations is an application for managing inbound and outbound patient interactions in pharmaceutical support programs. It provides call queue management, real-time compliance monitoring during calls, automated post-call documentation, and AI-powered adverse event detection — enabling call center teams to focus on patient interaction while the system handles documentation and safety signal capture.
Key Features & Functionalities
- Call queue management with priority routing and SLA tracking
- Real-time compliance monitoring during patient interactions
- Automated post-call documentation and summary generation
- AI-powered adverse event detection from call transcripts
- Integrated patient record view for call context
- Performance analytics for call center teams
Primary Solution & Value
Pharmaceutical call centers face a dual challenge: delivering empathetic patient support while maintaining compliance documentation and safety monitoring. This application automates the documentation burden — capturing call details, flagging potential adverse events, and generating compliance records — so coordinators spend more time on patient interaction and less on data entry.