What is this product? Zelthy Call Centre Operations is an application for managing inbound and outbound patient interactions in pharmaceutical support programs. It provides call queue management, real-time compliance monitoring during calls, automated post-call documentation, and AI-powered adverse event detection — enabling call center teams to focus on patient interaction while the system handles documentation and safety signal capture. Key Features & Functionalities - Call queue management with priority routing and SLA tracking - Real-time compliance monitoring during patient interactions - Automated post-call documentation and summary generation - AI-powered adverse event detection from call transcripts - Integrated patient record view for call context - Performance analytics for call center teams Primary Solution & Value Pharmaceutical call centers face a dual challenge: delivering empathetic patient support while maintaining compliance documentation and safety monitoring. This application automates the documentation burden — capturing call details, flagging potential adverse events, and generating compliance records — so coordinators spend more time on patient interaction and less on data entry.