Partnership, Zelis is willing to listen and take criticism which help each other grow. Zelis provides great feedback where both parties can continue to grow and navigate the TPA space Review collected by and hosted on G2.com.

Sometimes it feels like Zelis is going to out grow the industry which could make the partnership erode Review collected by and hosted on G2.com.

They have effective and efficient solutions that meet our business needs. Review collected by and hosted on G2.com.

Nothing to dislike abou Zelis. They meet all of our business needs and are continually developing their products to remain relevant.

Keep continue to do what you do and continue to have these forums. Review collected by and hosted on G2.com.

Zelis is ahead of the game. They are always finding ways to make the member and provider experience better. They product team shows the innovation the company wants. Review collected by and hosted on G2.com.

Their client and customer service is what is lacking. While they do any amazing job on products for member and providers, Zelis needs to start focusing on their clients needs and demands. Customer Sevice needs to be focused on, it's shortfall is prevent further implementation of new products in fear of their customer service. Review collected by and hosted on G2.com.

They are prompt when responding to issues. And they listen to our concerns Review collected by and hosted on G2.com.

Nothing yet that I can think of but I am sure later I can Review collected by and hosted on G2.com.

There are many service options to choose from, but sometimes, it seems to be too many. Their payment services are terrific and easy to use, but adding in all other options becomes overwhelming. Review collected by and hosted on G2.com.

There are many processes with rigid rules that are difficult to work around. My system is very detailed and functions to fit the needs of my clients, so there are times when I cannot accommodate the requirements. Review collected by and hosted on G2.com.

They used to provide top notch service and be really attentive to your business needs. This has since declined. Review collected by and hosted on G2.com.

They take erroneous refunds from Providers. Also, they have not audited codes for insurance companies. They do not provide details to back up their recoup process. Review collected by and hosted on G2.com.

Ease of use. Quick and easy to find and download eobs. Review collected by and hosted on G2.com.

You can't download them as ERAs so it all has to be posted manually into system after downloading eobs. Review collected by and hosted on G2.com.

The number of services and ability to address organizational needs. Review collected by and hosted on G2.com.

The complexity that comes with our setup. Review collected by and hosted on G2.com.

Our contacts are always readily available Review collected by and hosted on G2.com.

Bill audit review can take time to process. Review collected by and hosted on G2.com.