--- title: Zelis Reviews meta\_title: 'Zelis Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 19 reviews by the users' company size, role or industry to find out how Zelis works for a business like yours. aggregate\_rating: rating\_value: 3.8 review\_count: 19 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Health Care Operations url: https://www.g2.com/categories/health-care-operations --- ### Zelis Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend Zelis for its **quick response speed** and knowledgeable representatives, enhancing their support experience significantly. [(2 mentions)](https://www.g2.com/products/zelis/reviews?filters%5Bsentiment_snippet%5D=2009725&qs=pros-and-cons#reviews) Users commend the **professionalism and responsiveness** of Zelis staff, enhancing their overall experience and satisfaction. [(2 mentions)](https://www.g2.com/products/zelis/reviews?filters%5Bsentiment_snippet%5D=2009724&qs=pros-and-cons#reviews) Users appreciate the **customization options** in Zelis, making setup and payment processing a seamless experience. [(1 mentions)](https://www.g2.com/products/zelis/reviews?filters%5Bsentiment_snippet%5D=2111231&qs=pros-and-cons#reviews) Users find Zelis easy to use, especially valuing the **smooth setup process** and efficient payment transmissions. [(1 mentions)](https://www.g2.com/products/zelis/reviews?filters%5Bsentiment_snippet%5D=2111246&qs=pros-and-cons#reviews) Users value the **quick and knowledgeable support** from Zelis representatives, enhancing their overall experience with the service. [(1 mentions)](https://www.g2.com/products/zelis/reviews?filters%5Bsentiment_snippet%5D=2009723&qs=pros-and-cons#reviews) Users experience **scheduling issues** with Zelis, particularly noting long wait times during the enrollment process. [(1 mentions)](https://www.g2.com/products/zelis/reviews?filters%5Bsentiment_snippet%5D=2111237&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Zelis ##### 1. Response Speed Users commend Zelis for its **quick response speed** and knowledgeable representatives, enhancing their support experience significantly. [ See 2 mentions ](https://www.g2.com/products/zelis/reviews?filters%5Bsentiment_snippet%5D=2009725&qs=pros-and-cons#reviews) See Related User Reviews CB Carol B. Enterprise (\> 1000 emp.) 5.0/5 "Wonderful support with Haley Metz" What do you like about Zelis? Haley has taken Scripps under her wing and has supported us with EFT registration. She is responsive and educated. ![Pierrette C. D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pierrette C. D.") PD Pierrette C. D. Small-Business (50 or fewer emp.) 5.0/5 "The process of registering with Zelis was quick and seamless!" What do you like about Zelis? Zelis representatives are quick to respond to your concerns. The representative Giovanna Dumbadse was so upbeat and knowledgeable about our choices an ##### 2. Staff Professionalism Users commend the **professionalism and responsiveness** of Zelis staff, enhancing their overall experience and satisfaction. [ See 2 mentions ](https://www.g2.com/products/zelis/reviews?filters%5Bsentiment_snippet%5D=2009724&qs=pros-and-cons#reviews) See Related User Reviews CB Carol B. Enterprise (\> 1000 emp.) 5.0/5 "Wonderful support with Haley Metz" What do you like about Zelis? Haley has taken Scripps under her wing and has supported us with EFT registration. She is responsive and educated. ![Pierrette C. D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pierrette C. D.") PD Pierrette C. D. Small-Business (50 or fewer emp.) 5.0/5 "The process of registering with Zelis was quick and seamless!" What do you like about Zelis? Zelis representatives are quick to respond to your concerns. The representative Giovanna Dumbadse was so upbeat and knowledgeable about our choices an ##### 3. Customization Users appreciate the **customization options** in Zelis, making setup and payment processing a seamless experience. [ See 1 mentions ](https://www.g2.com/products/zelis/reviews?filters%5Bsentiment_snippet%5D=2111231&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Excellent Customer Service" What do you like about Zelis? I have worked with Lorie P on getting multiple Tax IDs set up to get enrolled in Zelis Payments, and she makes the process so smooth and easy. She is ##### 4. Ease of Use Users find Zelis easy to use, especially valuing the **smooth setup process** and efficient payment transmissions. [ See 1 mentions ](https://www.g2.com/products/zelis/reviews?filters%5Bsentiment_snippet%5D=2111246&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Excellent Customer Service" What do you like about Zelis? I have worked with Lorie P on getting multiple Tax IDs set up to get enrolled in Zelis Payments, and she makes the process so smooth and easy. She is ##### 5. Helpful Users value the **quick and knowledgeable support** from Zelis representatives, enhancing their overall experience with the service. [ See 1 mentions ](https://www.g2.com/products/zelis/reviews?filters%5Bsentiment_snippet%5D=2009723&qs=pros-and-cons#reviews) See Related User Reviews ![Pierrette C. D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pierrette C. D.") PD Pierrette C. D. Small-Business (50 or fewer emp.) 5.0/5 "The process of registering with Zelis was quick and seamless!" What do you like about Zelis? Zelis representatives are quick to respond to your concerns. The representative Giovanna Dumbadse was so upbeat and knowledgeable about our choices an ### Top Cons or Disadvantages of Zelis ##### 1. Scheduling Issues Users experience **scheduling issues** with Zelis, particularly noting long wait times during the enrollment process. [ See 1 mentions ](https://www.g2.com/products/zelis/reviews?filters%5Bsentiment_snippet%5D=2111237&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Excellent Customer Service" What do you dislike about Zelis? There is a fee for using Zelis, but it is less than our card processing system charges, so we're open to it as it still saves us money. Enrollment ca ## Top-Rated Alternatives [ ![Carepatron](https://images.g2crowd.com/uploads/product/hd_favicon/e0b1627f944f61e3969229e61631b1cb/carepatron.svg "Carepatron") Carepatron 4.5/5(699) ](https://www.g2.com/products/carepatron/reviews) [ ![ModMed](https://images.g2crowd.com/uploads/product/hd_favicon/dc69ae8cef0b850897f4e5b584bbcc3e/modmed.svg "ModMed") ModMed 4.5/5(362) ](https://www.g2.com/products/modmed/reviews) [ ![EHRYourWay](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9ea97490ddd1756db33624254b06187d/ehryourway.png "EHRYourWay") EHRYourWay 4.7/5(338) ](https://www.g2.com/products/ehryourway/reviews) [ View All Alternatives ](https://www.g2.com/products/zelis/competitors/alternatives) JH Jaye H. Mid-Market (51-1000 emp.) 5/18/2023 "2023 Forum" 5/5 What do you like best about Zelis? Partnership, Zelis is willing to listen and take criticism which help each other grow. Zelis provides great feedback where both parties can continue to grow and navigate the TPA space Review collected by and hosted on G2.com. What do you dislike about Zelis? Sometimes it feels like Zelis is going to out grow the industry which could make the partnership erode Review collected by and hosted on G2.com. What problems is Zelis solving and how is that benefiting you? Faster payments to provides which leads to lowe volume of provider calls Tackling the world of creative billing to ensure TPA clients are getting to the lowest cost spend within industry standards Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller YB Yonette B. Mid-Market (51-1000 emp.) 5/17/2023 "Awesome company" 5/5 What do you like best about Zelis? They have effective and efficient solutions that meet our business needs. Review collected by and hosted on G2.com. What do you dislike about Zelis? Nothing to dislike abou Zelis. They meet all of our business needs and are continually developing their products to remain relevant. Keep continue to do what you do and continue to have these forums. Review collected by and hosted on G2.com. What problems is Zelis solving and how is that benefiting you? ACH MEMBER AND PROVIDER PAYMENTS AND Out-network post adjudication rates. This is a great support for our organization Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite LG Laura G. Enterprise (\> 1000 emp.) 5/18/2023 "Amazing time and great product coming!" 4.5/5 What do you like best about Zelis? Zelis is ahead of the game. They are always finding ways to make the member and provider experience better. They product team shows the innovation the company wants. Review collected by and hosted on G2.com. What do you dislike about Zelis? Their client and customer service is what is lacking. While they do any amazing job on products for member and providers, Zelis needs to start focusing on their clients needs and demands. Customer Sevice needs to be focused on, it's shortfall is prevent further implementation of new products in fear of their customer service. Review collected by and hosted on G2.com. What problems is Zelis solving and how is that benefiting you? Solving the streamline of EOBs and ID cards to our members and providers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller MH Marquita H. Small-Business (50 or fewer emp.) 5/12/2023 "Great and quick service" 5/5 What do you like best about Zelis? They are prompt when responding to issues. And they listen to our concerns Review collected by and hosted on G2.com. What do you dislike about Zelis? Nothing yet that I can think of but I am sure later I can Review collected by and hosted on G2.com. What problems is Zelis solving and how is that benefiting you? Zelis solves our issues with repricing hospital claims Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Mid-Market (51-1000 emp.) 12/9/2022 "Good platform but too much going on" 2.5/5 What do you like best about Zelis? There are many service options to choose from, but sometimes, it seems to be too many. Their payment services are terrific and easy to use, but adding in all other options becomes overwhelming. Review collected by and hosted on G2.com. What do you dislike about Zelis? There are many processes with rigid rules that are difficult to work around. My system is very detailed and functions to fit the needs of my clients, so there are times when I cannot accommodate the requirements. Review collected by and hosted on G2.com. What problems is Zelis solving and how is that benefiting you? Payment solutions are the first that comes to mind, some pricing issues as they arise but not consistently. I know there may be other solutions, but the time it takes to figure out what works best is out of my ability. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ari Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ari Z.") AZ Ari Z. Care Support Manager Mid-Market (51-1000 emp.) 10/13/2021 "Service is declining and not what is used to be" 3.5/5 What do you like best about Zelis? They used to provide top notch service and be really attentive to your business needs. This has since declined. Review collected by and hosted on G2.com. What do you dislike about Zelis? They take erroneous refunds from Providers. Also, they have not audited codes for insurance companies. They do not provide details to back up their recoup process. Review collected by and hosted on G2.com. Recommendations to others considering Zelis: Really make sure you identify your business need and make sure to ask every question conceivable. Leave no stone unturned. Review collected by and hosted on G2.com. What problems is Zelis solving and how is that benefiting you? I was trying to make payment for providers easier but we are now exploring other options. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![April J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "April J.") AJ April J. Biller Small-Business (50 or fewer emp.) 1/13/2022 "Easy way to get EOBs" 4/5 What do you like best about Zelis? Ease of use. Quick and easy to find and download eobs. Review collected by and hosted on G2.com. What do you dislike about Zelis? You can't download them as ERAs so it all has to be posted manually into system after downloading eobs. Review collected by and hosted on G2.com. Recommendations to others considering Zelis: If it can be downloadable as an ERA file so that it can be automatically posted to the accounts in our system that would make posting payments so much faster! Review collected by and hosted on G2.com. What problems is Zelis solving and how is that benefiting you? Finding breakdown of payments so they may be posted appropriately in our system. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite JB John B. Director, Health Plan Operations - Program Integrity Enterprise (\> 1000 emp.) 7/7/2022 "Zeros Program Integrity" 4/5 What do you like best about Zelis? The number of services and ability to address organizational needs. Review collected by and hosted on G2.com. What do you dislike about Zelis? The complexity that comes with our setup. Review collected by and hosted on G2.com. What problems is Zelis solving and how is that benefiting you? Program Integrity Review collected by and hosted on G2.com. Show More 7/12/2022 Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Mid-Market (51-1000 emp.) 7/7/2022 "Go to solution" 5/5 What do you like best about Zelis? Our contacts are always readily available Review collected by and hosted on G2.com. What do you dislike about Zelis? Bill audit review can take time to process. Review collected by and hosted on G2.com. What problems is Zelis solving and how is that benefiting you? Wrap network solution as well as our bill audit review process. Both help our clients to get the better discounts on their health plan Review collected by and hosted on G2.com. 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