---
title: Zelis Reviews
meta_title: 'Zelis Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 19 reviews by the users' company size, role or industry to
  find out how Zelis works for a business like yours.
aggregate_rating:
  rating_value: 3.8
  review_count: 19
  scale: '5'
date_modified: '2026-08-07'
parent_category:
  name: Health Care Operations
  url: https://www.g2.com/categories/health-care-operations
---


# Zelis Reviews
**Vendor:** Zelis  
**Category:** [Healthcare Claims Management Software](https://www.g2.com/categories/healthcare-claims-management)  
**Average Rating:** 3.8/5.0  
**Total Reviews:** 19
## About Zelis
Zelis is modernizing the business of healthcare by building something remarkable: a connected platform that bridges gaps in the financial system and aligns interests across healthcare insurers, providers, and consumers. Our platform is transforming the financial experience for more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of providers and members. We see across the financial experience to identify, optimize, and solve problems holistically with technology built by healthcare experts — driving real, measurable results for our clients.



## Zelis Pros & Cons
**What users like:**

- Users commend Zelis for its **quick response speed** and knowledgeable representatives, enhancing their support experience significantly. (2 reviews)
- Users commend the **professionalism and responsiveness** of Zelis staff, enhancing their overall experience and satisfaction. (2 reviews)
- Users appreciate the **customization options** in Zelis, making setup and payment processing a seamless experience. (1 reviews)
- Users find Zelis easy to use, especially valuing the **smooth setup process** and efficient payment transmissions. (1 reviews)
- Users value the **quick and knowledgeable support** from Zelis representatives, enhancing their overall experience with the service. (1 reviews)
- Scheduling Ease (1 reviews)
- Seamless Transitions (1 reviews)
- Time-saving (1 reviews)

**What users dislike:**

- Users experience **scheduling issues** with Zelis, particularly noting long wait times during the enrollment process. (1 reviews)

## Zelis Reviews
  ### 1. Good platform but too much going on

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 09, 2022

**What do you like best about Zelis?**

There are many service options to choose from, but sometimes, it seems to be too many. Their payment services are terrific and easy to use, but adding in all other options becomes overwhelming.

**What do you dislike about Zelis?**

There are many processes with rigid rules that are difficult to work around. My system is very detailed and functions to fit the needs of my clients, so there are times when I cannot accommodate the requirements.

**What problems is Zelis solving and how is that benefiting you?**

Payment solutions are the first that comes to mind, some pricing issues as they arise but not consistently. I know there may be other solutions, but the time it takes to figure out what works best is out of my ability.


## Zelis Discussions
  - [What is Zelis used for?](https://www.g2.com/discussions/what-is-zelis-used-for)

- [View Zelis pricing details and edition comparison](https://www.g2.com/products/zelis/reviews?filters%5Bnps_score%5D%5B%5D=3&section=pricing&secure%5Bexpires_at%5D=2026-08-13+06%3A18%3A00+-0500&secure%5Bsession_id%5D=bd1f6336-ebb5-42f7-8f57-4ff8f78a6835&secure%5Btoken%5D=32d42d3b6fb968ff6e5ae0a105cd90ee1b344837015edb6f2953bd76fd572731&format=llm_user)

## Zelis Features
**Administration**
- Process Automation - CAPS
- Claims Processing - CAPS
- Legacy Support - CAPS

**Efficiency **
- Claims Data Automation - Healthcare Claims Management
- Electronic Submissions - Healthcare Claims Management
- Clearinghouse Integration - Healthcare Claims Management
- Claims Process Workflow - Healthcare Claims Management

**Agentic AI - Medical Billing**
- Natural Language Interaction

**Additional Functionality**
- Workflow Management
- Charting
- Practice Management
- Secure Data Storage
- Customizable Dashboard
- Generative AI
- Scheduling
- Invoice History
- HIPAA Compliant
- Electronic Payments
- Online Intake Forms
- Dunning Management
- Records Management
- Reminders
- Credit Card Processing
- Accounting
- Document Management
- E-Prescribing
- Remittance Advice
- PACS Integration
- Customizable Templates
- Historical Reporting
- Compliance Tracking
- Billing & Invoicing
- Claims Management
- Data Import/Export
- Live Chat
- Code & Charge Entry
- Financial Management
- Reporting & Statistics
- Claims Scrubbing
- Quotes/Estimates
- Activity Dashboard
- Customizable Reports
- API
- Self Service Portal
- Real-Time Reporting
- Appointment Management
- Insurance Eligibility Verification
- Real-Time Data
- Forms Management
- AI Copilot
- Revenue Management
- Multi-Location
- Payment Collection
- Customer Database
- Calendar Management

**Operations**
- Compliance - CAPS
- Care Innovation - CAPS
- Interoperability - CAPS
- Cloud Hosted - CAPS

**Financial**
- Financial Data Collection - Bundled Pay Management
- Provider Relationship Management - Bundled Pay Management
- Financial Analysis - Bundled Pay Management

**Accuracy**
- Claims Resubmission - Healthcare Claims Management
- Patient Data Security - Healthcare Claims Management
- Claims Scrubbing - Healthcare Claims Management

## Top Zelis Alternatives
  - [Carepatron](https://www.g2.com/products/carepatron/reviews) - 4.5/5.0 (631 reviews)
  - [ModMed](https://www.g2.com/products/modmed/reviews) - 4.5/5.0 (362 reviews)
  - [EHRYourWay](https://www.g2.com/products/ehryourway/reviews) - 4.7/5.0 (332 reviews)