[ ZEGOCLOUD Reviews ](https://www.g2.com/products/zegocloud-zegocloud/reviews) [ ZEGOCLOUD Reviews ](https://www.g2.com/products/zegocloud-zegocloud/reviews) # ZEGOCLOUD Features ##### ## Functionality (6) Ease Of Integration Empowers developers to intuitively integrate cloud communications functionality for their applications. API Call Speed Grants high speed API calls for fast communications. Unified Communications Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Computer Telephony Integration Computer-telephony integration is the use of computers to manage telephone calls Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Show More ##### ## Support (3) Documentation Provides clear, effective documentation for API integrations. Community Support Provides public user forums for support questions and help. Professional Support Connects users with professional support teams to troubleshoot and finetune integrations. Show More ##### ## API Features (5) Live Chat Allows developers to add a live chat to their application. Screen Sharing Allows developers to allow app users to share their screens with one another. Subtitles and Closed Captions Automatically subtitles and captions video on the platform or allows app users to add their own. Custom Video Player Allows developers to create their own custom video players. Live Simulcasting Allows users to simultaneously live stream on multiple platforms. Show More ##### ## Security and Compliance (3) Encryption Encrypts content on the platform. Watermarking Allows users to add watermarks to their videos. GDPR Compliance Platform is compliant with GDPR guidelines. Show More ##### ## Additional Functionality (32) Automated Responses Automatic reply functionality for incoming messages Chat/Messaging Communicate using direct chat or messages within the system Generative AI Use AI to generate content in the form of text, images, videos, etc. Call Recording Record the audio of phone conversations for quality assurance purposes Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Sentiment Analysis Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Real-Time Reporting Active reporting of data and metrics SMS Messaging Send messages via SMS Interaction Tracking Track interaction history by documenting conversations for contacts Audio/Video Conferencing Audio/Video Conferencing Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Customizable Branding Add customized logos and colors to align with company branding Call Routing Sends voice calls to a specific queue based on predetermined criteria Contact Management Manage, organize, and store contact information Voice Mail Computer-based system that allows users to send and receive voice messages Multi-Language Manage and support multiple languages Two-Way Audio & Video Presenter can see and hear participants and vice versa Real-Time Updates Receive system updates as soon as any changes are made Chat Transcript Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Live Chat Ability to chat online in real time Caller ID Identify the number and contact information of a caller before answering the phone IVR Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Real-Time Monitoring Active monitoring of systems, applications, or networks SMS Marketing Send promotional campaigns or transactional messages via text messages File Sharing Public or private sharing of digital files such as documents, audio/video, images, and more Fax Management API Application programming interface that allows for integration with other systems/databases AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Chatbot AI-based platform which conducts a conversation via auditory or textual methods Mobile Access Access software remotely via mobile devices Show More ## Top-Rated Alternatives [ ![Twilio](https://images.g2crowd.com/uploads/product/hd_favicon/1487565692/twilio.svg "Twilio") Twilio 4.1/5(530) ](https://www.g2.com/products/twilio/reviews) [ ![Vonage Communications APIs](https://images.g2crowd.com/uploads/product/hd_favicon/2e3d95995bfd345d17b179df3141db83/vonage-communications-apis.svg "Vonage Communications APIs") Vonage Communications APIs 4.2/5(404) ](https://www.g2.com/products/vonage-communications-apis/reviews) [ ![Vimeo](https://images.g2crowd.com/uploads/product/hd_favicon/8372839a7dacdf33b29a35ba100d6dcb/vimeo.svg "Vimeo") Vimeo 4.3/5(722) ](https://www.g2.com/products/vimeo/reviews) [ View All Alternatives ](https://www.g2.com/products/zegocloud-zegocloud/competitors/alternatives) ZEGOCLOUD Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_616aa0e74cea4a5df454c21eb547307f/agora-io-agora.png "Product Avatar Image") Agora 4.1/5(44) [ Compare Now ](https://www.g2.com/compare/agora-io-agora-vs-zegocloud-zegocloud) ##### Categories on G2 [Communication Platform as a Service (CPaaS)](https://www.g2.com/categories/communication-platform-as-a-service-cpaas)[Video Platform as a Service (VPaaS)](https://www.g2.com/categories/video-platform-as-a-service-vpaas) ##### Explore More [Best HCI Solutions](https://www.g2.com/discussions/best-hci-solutions-for-2025)[Best IAM software for securing remote workforces](https://www.g2.com/discussions/identity-and-access-management-iam-best-identity-management-tool-with-multi-factor-authentication-which-ones-lead-in-2025)[What's the most recommended partner relationship management software](https://www.g2.com/discussions/what-s-the-most-recommended-partner-relationship-management-software) [Which screen and video capture software offers the highest resolution?](https://www.g2.com/discussions/which-screen-and-video-capture-software-offers-the-highest-resolution)[Which HCM software integrates with recruiting tools?](https://www.g2.com/discussions/which-hcm-software-integrates-with-recruiting-tools)[Pros and Cons Details](https://www.g2.com/products/zegocloud-zegocloud/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)