What I have really liked best about Zeffy, is not only affordability but the fact that I have a voice and say into how the platform develops and improves. I love that I can suggest an improvement or change and then have other customers vote on it and I can vote on items I feel are at the top of our priorities for the organization and ZEFFY listens! They actually take these suggestions and put them in the roadpath for development, no other donation platform does this! Review collected by and hosted on G2.com.

Only downside, and I completely understand where Zeffy position is on this, but sometimes I feel that our organization is not branded enough on the platform and being in the US, sometimes wording is not typical for what we use in the US, but this is a very minor downside compared to all the upsides. Review collected by and hosted on G2.com.

We are V2C Inc, a small US 501(c)(3) nonprofit, and we process donations through Zeffy. What drew us in was the promise that 100 percent of every donation reaches us, with no platform commission or processing fees deducted. After several months of real donations, that is exactly what has happened.

Embedding the donation form on our website was straightforward, and it works cleanly on both desktop and mobile. Tax receipts are sent automatically to donors, which saves genuine administrative time for a team our size. Zeffy sustains itself through optional donor tips at checkout, and that model feels honest because it costs our mission nothing.

For a small nonprofit where every dollar matters, Zeffy removed a cost instead of adding one. Recommended without hesitation. Review collected by and hosted on G2.com.

The embedded form is an iframe, so styling control is limited. It works and looks clean, but we could not fully match it to our site's typography and colors, and responsive sizing took some trial and error to get right. Review collected by and hosted on G2.com.

Zeffy makes it very easy for people to transact donations to our Family Education Center (FEC). And, because we are a non-profit organization, the fact that the transactions do not result in any fees levied by Zeffy, that makes using Zeffy a no-brainer. We have been happily using Zeffy for nearly two years at this point. Review collected by and hosted on G2.com.

One thing to be aware of about Zeffy is that they aggregate all of the donations throughout the week and only send them to our bank on a weekly basis. We would appreciate if this process could be revised to at least a twice-weekly schedule, so that we will have the donated funds available in our bank sooner. And so that we can complete our accounting more efficiently. Other than this one concern, Zeffy has been a perfect fit for our needs. Review collected by and hosted on G2.com.

I love that Zeffy is a 100% free platform, which has saved us a lot of money since we started using it. I'm thrilled with how it listens to user input and improves based on what users ask for. I'm really excited about the nonprofit-specific pages they offer, as I can direct clients there to check out events and pick the ones they want. One of my favorite things is the dashboard, which allows people to register for events and subscribe. I also appreciate the recent addition that lets us send emails directly from Zeffy, making it look like they're coming from our domain. Zeffy has continuously improved over time, and I've been with them for over two years, and I'm just thrilled with the progress. Review collected by and hosted on G2.com.

I find there are a lot of limits on the setup, which frustrates me. It's tedious having to repeatedly add things like Facebook links unless using a duplicate template, and some email features aren't intuitive. It feels challenging for those who aren't tech-savvy, making it hard for them to get started. While Zeffy offers tools and training, this can still be intimidating for new users. I've noticed it takes a long time for some volunteers to feel comfortable using the dashboard. Additionally, I'd prefer if Zeffy could integrate better with Google Sheets and other products from Google. Google offers nonprofit grants and free tools that Microsoft has rescinded, and it's problematic that only one person can be assigned admin privileges, which complicates matters if they leave. Review collected by and hosted on G2.com.

I love that I can set up multiple campaigns - including events and sent out unlimited communications to my community. Review collected by and hosted on G2.com.

It would be nice more customizable options within the campaigns; for example one campaign that I sat up I would have liked it to show how many seats were purchased instead of having campaign total dollar amount needed.

This particular campaign allowed donors to sponsor a seat for a woman who would be attending our conference. The total dollar amount would be equivalent to $7900. I would have been nice for the campaign to show " Five Seats Sponsored" or " 60 Seats left" instead of the dollar amount. The impact was found in the seats that need to be sponsored. Other than this I have NOT one dislike about Zeffy! Review collected by and hosted on G2.com.

Hard to say. The customer service was excellent, very quick, complete, polite, and professional. The fact that we are a non-profit trying to put on an event for 200 people, selling tickets, collecting the money, and getting the tickets to the buyers was the last thing I wanted to do as a volunteer. I had used another ticket site the year before, and a friend from another nonprofit suggested Zeffy. The other site charged a fee. That is reasonable; there was a lot of work on their end, especially credit card fees, but when I saw Zeffy did not, I did not believe it, but it was true. They offer the ticket buyer the option to pay the fee, but it is suggested, not required. That was a great way to work. I loved it. Review collected by and hosted on G2.com.

Well, I had a problem. It was the first time we put on this event and had NO idea how many tickets we were going to sell. The hotel suggested the smallest room, 60 people, and if we sold over 60, we could move up to a bigger room. Well, I didn't want to move to the bigger, more expensive room if we only had 63, but if we had 80, then I would. So I wanted to create, like, a STANDBY list. When that got up to 20 people, I would get the bigger room and contact those people and see if they still wanted to buy a ticket. It worked, sort of by creating a different kind of ticket with $0 as the price. Only two people signed up for it, so it did what I wanted it to do, but the running number reports I was using included those 2 non-$ tickets, and it was very confusing to keep track of. Review collected by and hosted on G2.com.

The biggest upside of Zeffy is that it allows nonprofits to collect payments without charging platform fees. This helps more of the money go directly to our organization and the programs we provide.

The most useful feature is being able to create online forms for memberships, donations, event tickets, and other payments all in one place. Zeffy also makes it easy to track transactions, send receipts, and review payment information when questions come up. Overall, it is a helpful and affordable tool for nonprofit organizations. Review collected by and hosted on G2.com.

What I dislike most about Zeffy is that the optional contribution request can be confusing for customers, and some people accidentally add an extra contribution without realizing it. It can also be difficult to manage memberships when two people share the same email address. Some transactions require extra checking and manual follow-up to make sure payments and membership records are entered correctly.

Setting up a campaign can be difficult. Sometimes it doesnt fit what our needs are. Review collected by and hosted on G2.com.

We came to Zeffy a few years ago mainly because the fees of PayPal and Wix were getting out of hand. The model took some getting used to but we did it. We grew with Zeffy as well. When we came, it was simply a payment and event platform. Now their communication and database tools rival the largest companies, all free for non-profits. As they become more useful, the more likely we are to stay with Zeffy, so it's a win/win. The main thing that has kept us with Zeffy, however, is the customer service. Anytime we have had an issue, the response has been swift. I actually know the names of the folks who work at Zeffy. This makes a huge difference for us. Review collected by and hosted on G2.com.

As I mentioned, we have grown with Zeffy. There have been some stumbling blocks along with way with functionality. However, they have worked to fix all of them. For instance, the automated email before our membership renewal time was causing great confusion and I was about to leave. This year, they have fully customized that communication. Problem solved! Review collected by and hosted on G2.com.

Zeffy is a great one-stop-shop for our small non-profit. We love that fees are not taken out of donations, memberships, event ticket purchases, etc. Automatic emails to remind people to renew their membership is helpful, as well as the ability to send donation acknowledgements automatically. It is simple to use from the administrative side, and easy to use from a customer perspective. Review collected by and hosted on G2.com.

Some customers feel they are required to make a donation to Zeffy at check out, and that is frustrating on their end. There needs to be a clear opt-out feature for users. Zeffy also does not recognize that a member who renews at a different giving level is still a current member. For example, if a member initially gave at the $100 level, but renews at the $50 level the next year, it will still send a reminder for the donor to renew, even though they already have. Review collected by and hosted on G2.com.

Zeffy has been a great platform for Team DC and has made it much easier for our nonprofit to manage event ticket sales, fundraising auctions, and general donations in one place. The platform is user-friendly for both our team and our supporters, allowing us to create campaigns quickly, track participation, and keep our fundraising efforts organized.

As a volunteer-led organization that supports LGBTQ+ sports and community programs throughout the Washington, D.C. region, we appreciate tools that help us spend less time on administration and more time advancing our mission. Zeffy has become an important part of how we manage events and engage our community, and we would gladly recommend it to other nonprofits looking for an accessible and effective fundraising platform. Review collected by and hosted on G2.com.

The biggest drawback is that the optional contribution to Zeffy during checkout can sometimes confuse our supporters, especially when they think the additional amount is going directly to Team DC. We occasionally need to explain how the contribution works. We would also appreciate more flexibility in customizing event pages and reports. These are relatively minor concerns, however, and the platform’s ease of use and savings for our organization far outweigh them. Review collected by and hosted on G2.com.